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Booking Group Ltd Complaints - Steals money |
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Booking Group Ltd |
| Posted: 19 of Jan, 2011 by mishacorax |
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Steals money
Booking Group Ltd (http://www.economybookings.com/, http://www.ealquilerdevehiculos.es/5/, http://www.elocationdevehicules.fr/2/, http://www.iautonoleggio.it/3/, http://www.eavtoprokat.ru/) is a guarantee of a spoiled vacation!
If you're going on vacation and plan to rent a car, I advise you not to contact the company Booking Group Ltd. I have been asking them for 6 months to return the money for a car that I have not used because of their slovenliness.
In the summer 2010 I traveled to Italy with my family. I had booked a car at the site www.eavtoprokat.ru beforehand. According to the order car cost about 550 Euros for two weeks. When we arrived, the booked car was not available. Manager found a car after 30 minutes of warm language. OK. After we started going through formalities, it turned out, it cost around 990 Euros. My arguments about the price in the contract did not help. And it was not surprising, because all prices were on the same level or even more in the Rome airport. So I had to pay another unplanned 500 Euros. OK. Took it, got the keys. At the parking lot it turned out that this was a car “of the same class”, but it was smaller in capacity. My baggage didn’t fit it. I returned the key, applied to another car rental company, where I again paid full amount for a new car (990 Euros) and left the airport. All of this took me about 5 hours (I have a year-old child, and it was a terrible heat at the airport). The evening came, and in the end I hadn't been able to reach Riccione, as I planned. So I had to stop in another town hotel.
To sum up:
1. I was not given the car, which I ordered.
2. For the money they took, I was not given any car at all.
3. I overpaid about 1500 Euros in the first day of my vacation (this sum on my credit card was blocked for 40 days). Besides this they booked 500 Euros as a reserve. And we spent some money for hotel.
4. Almost the whole day I spent trying to solve the problems with the car.
5. After 6 months correspondence I haven’t been given the money for car that I haven’t used at all. Booking Group Ltd argues that I rejected it myself! In fact I have been robbed of 550 Euros!
In the phone call it sounded like: “We really sympathize with you, but we cannot help you ...”
There are still many things to tell about the Booking Group Ltd service. (For example, I was impressed with the highest intellectual abilities of their employees after 6 month correspondence). But I’m not going to write а book instead of review.
The key point is that company Booking Group Ltd isn’t accurate and competent. I advise you never to use its services.
Also I want to add that this comment is not a black PR, I’m not employee of any car rental company. It is a real situation.
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