complaint register form forum complaints letter customer mortage loan online business systems do not call list airtel hutch hp gas airtel hutch vodafone icici http://www.clientcomplain.com Copyright 2010 Clients Complain clientcomplain.com/rss/ en Fri, 18 May 2012 15:38:28 Fri, 18 May 2012 15:38:28 http://www.clientcomplain.com/krishnarentacarkwalityrentacar-Complains-22152-SC.html Dear All, We are informed you that krishnarentacar gave the order of website and we have completed website kwalityrentacar.com but they does not give a single rupees. They gave token money to start the project but cheque have been bounce. Now There is pending amount is Rs 13,500/-. We went in your office many time but they don't give result . They told all the time, i will give you payment when sir is back in Delhi. Regards: Delvetech Software Pvt Ltd Kaushal Fri, 18 May 2012 09:34:37 http://www.clientcomplain.com/PUJA_PAINT_HOUSE-Complains-22059-SC.html FORD IKON RJ 06 CB 7111 PURCHASE FROM K S FORD BHILWARA, RAJ.311001. TYRE IS NOT WORKING PROPERLY AND TWO TYRE HAS DAMAGE AND ANOTHER TWO IS GOING TO DAMAGE. TYRE OF GOOD YEAR BRAND. SO PLZ DO RESPONSE FOR THAT AND REPLY ME AS SOON AS POSSIBLE. BHAGWAN DASS NATHRANI Thu, 10 May 2012 16:00:38 http://www.clientcomplain.com/tata_nano_lx_bsiii-Complains-22052-SC.html we have purachased tata nano lx of ingine no.273mpfi01cyyk18273 (reg no.ka 21 n283 )atAUTO MATRIX-PUTTUR D.K.KARNATAKA.YOUR DEALER OFFERED US GOLD COIN WHILE PURCHASING TATA NANO LX.STILL WE HAVE NOT RECEIVED WHAT THEY HAVE COMMITTED GOLD COIN.WHETHER THIS OFFER WAS DEALERS OFFERS OR COMPANY OFFER? KINDLY LOOK IN TO THE MATTER. DO THE NEEDFULL AS SOON AS P0SSIBLE. REGARDING MAMATHA B K BHAT W/O.KRISHNA BHAT SHRI LAXMI, AYODHYANAGAR, BANNUR, PUTTUR, D.K. mamathabkbhat Thu, 10 May 2012 09:39:08 http://www.clientcomplain.com/TVS_Starcity_Bike-Complains-22018-SC.html my tvs starcity bike , purchased on 27th january 2007 now very difficult to shift the gears. I do all services from authorised company dealers. I told them several times that the gear is hard to shift. But still the same problem exists. sometimes it is extraordinarilly smooth. sometimes it is that much harder to shift the gears. The service people told me that they changed some part inside the gearbox . But the problem still exist. Agency is "Central TVS"Shornur Road, Thrissur , Kerala LEONSON Tue, 08 May 2012 14:01:02 http://www.clientcomplain.com/FORD_FIGO-Complains-21839-SC.html YESTERDAY, I WAS TRAVELLING AT MY FIGO RIGHT REAR WHEEL BURSTED AND TORNED APART AT 80 KM , CAR BECOME UN CONTROLLABLE AT HARDLY AVOID ACCIDENT. COULD NOT UNDER STAND HOW TYRE COULD BURST AT 12000KM. PLS REPLACE THE SAME AND DO THE NEEDFUL. INDERPAL SINGH SAHNI Tue, 24 Apr 2012 16:56:14 http://www.clientcomplain.com/CAR_TATA_NANO-Complains-21775-SC.html DEAR TEAM, Its a very ANNOYING THAT still my complaint has not resolved. I given my car for a minor adjust issue but KLN motors was created a major issue on my car. Brief: I contacted TATA AUTHORIZED SERVICE STATION ON 2nd OF APRIL 2012 in chennai KLN motors, For A minor service. 1. Brake, clutch, and Vibration issue. They charged Rs. 1047 for the service. I handed over the vehicle on 2nd April morning at 10 AM to Mr. Karthik(Service advisor), he gave the job sheet with all complaints and committed 12 noon on the same day as delivery time. The actual delivery was at 7.00 Pm with a delay of 8 Hrs. After servicing, my car brake had major failure and was not able to drive further. When contacted KLN for seeking help it was told they have closed for the day and would be attending the problem the next day(03.04.12)(Tuesday). On 03.04.12 also they have not solved my issue even after working on the same issue for about 8 Hrs. When they have returned the vehicle after servicing the same problem(brake failure and vibration) arose . I called up and spoke to the service advisor again they said that vehicle is a old model and problems like these are bound to happen and they would not be able to arrest. I was fed up and called on the road side mechanic and solved my brake issue. This after spending 2 full days in the service center without any result. I had also raised a complaint on 4 different occasions from 4th April to customer care but there was no concrete response from any of the concerned persons. I am not worried about the problems in my car but I am more annoyed with the response and arrogance shown on the part of customer care team to address my issues. Looking forward for some concrete response Regards Christopher J -9841001955-323-c /6st PT rly colony-Ayanavarm-Chennai-23 Car 1St owner name Mr U chandran christopher mathivanan j Thu, 19 Apr 2012 12:53:19 http://www.clientcomplain.com/RT_FASHION_P_LTD-Complains-21569-SC.html HY SIR MY TATA NANO CAR NO IS WB06C 1423 I AM NOT ABLE TO USE MY CAR FROM LAST 2 MONTHS...WITH THE REPEATED CALL AT SERVICE CENTER NO PROPER REPLY FROM THERE SIDE... THE PROBLEM I AM FACING IS MY CAR IS CATCHING RUST IN GATE,BONET IS NOT CLOSING ,PETROL SMELL STINKS EVERYTIME AND AC NOISE IS LIKE GENERATOR IS RUNNING.. SO PLEASE KINDLY DO SOMETHING AND TAKE SERIOUS STEPS AGAINST RD MOTORS AND THERE SERVICE MANAGERS KEEP THERE MOBILE OFF EVERYTIME. I HAVE ALSO COMPLAINT IN TOLL FREE NOS OF TATA MOTORS BUT TILL NOW NO RESPONSE FROM THERE SIDE ALSO. WITH REGARDS ABHISHEK 9830164884 abhishek jain Sat, 31 Mar 2012 11:49:04 http://www.clientcomplain.com/EXIDE_BATTERY_12_BS25_FOR_ACTIVA_SCOOTER-Complains-21417-SC.html I HAVE GIVEN ONE, EXIDE ACTIVA BATTRIE FOR, REPLACEMENT, SINCE 10 DAYS OVER, IAM NOT GETTING REPLACEMENT AS BATTEY IS FAULTY, I HAVE SEND A MAIL TO CO. 3 TIMES, NO ANSWER. SO PKEASE HELP ME YOGESH THAKKAR yogesh narandas thakkar Thu, 22 Mar 2012 16:24:43 http://www.clientcomplain.com/Chevrolet_Spark_LT-Complains-21149-SC.html D/Sir I purchased 2nd Hand Chevrolet Spark,and it happened to be a stolen onewith false registration number.The person has now disappeared.Can you help me to find from where it was lost?(Chevrolet Spark LT, chasis no.-MA6MF481J9T038829, Engine no.-B10S1349588KC2, Manufacture-July 2009) Ben Fri, 10 Feb 2012 09:35:02 http://www.clientcomplain.com/Ethos_Liva_G_petrol_version-Complains-20189-SC.html I took delivery of Etios Liva model G from Toyota Galaxy Moti Nagar N.Delhi on 3-10-2011 & inspire of my request of free 3 year maintenance pacage, company has not heeded & responded , where as Toyota is advertising in Newspapers of this free 3 year maintenance package. Please listen & do not spoil Toyota reputation Ajai.Pal Singh Thu, 13 Oct 2011 14:17:23 http://www.clientcomplain.com/Maruti_Suzuki_Auto_Card-Complains-19778-SC.html Maruti Suzuki Auto Card No 65002352626 Not activated even after 9 months of issue, and repeated requests. This projects Maruti Suzuki in very poor light. Should a new scheme be launched (on the initiative of Maruti) then Maruti should ensure seemless transfer of autiocard holders to new scheme, insted of insisting of additional payment and mandatory spend of a given amount in given period. This is EXPLOITING CAPTIVE clientele. Customers may simply choose to sell their Marutis and break free ! satendra katoch Sun, 18 Sep 2011 10:06:07 http://www.clientcomplain.com/mahindra_scorpio-Complains-19716-SC.html I had given my scorpio car bearing no WB38W/5566 to the workshop of Royal Motors kalikapur kolkata on 10.8.11 but the car had not been returned to us till date.ie,13.9.11.kindly look into the matter so that i can get back my vehicle Biplab Das Tue, 13 Sep 2011 17:27:08 http://www.clientcomplain.com/Maruthi_swift-Complains-19567-SC.html I HAVE MARUTHI SWIFT VEHICLE ,NO TN 41 AA 1800 ,WHICH I BOUGHT ON OCTOBER 2009 IN COIMBATORE R S PURAM SHOW ROOM.RECENTLY FIFTEEN DAYS BACK ,I HAVE SHOWN SERVICE IN AMBAL AUTO CARE IN COIMBATORE.ON 24TH AUG 2011 I WAS GOING TOWARDS MADURAI FOR MY PERSONAL PURPOSE IN MY CAR AND WHEN I WAS GOING NEAR TO THE PLACE VERAHANOOR NEAR MADURAI,I HEARD SOME UBNORMAL NOICE WHICH IS COME FROM ENGINE SIDE THEN IMMEDIATELY I STOPPED MY VEHICLE AND I CALLED ABT CUSTOMER CARE.THEN APT MECHANIC CAME AND BROUGHT MY VEHICLE TO APT SERVICE,NEAR FATHIMA COLLEGE AT MADURAI ON 24TH EVENING. THE REASON THEY TOLD US,CONNECTING ROD IS BROKEN INSIDE THE ENGINE,BECAUSE OF THIS IT IS BLOCKED. NOW THEY ARE NOT READY TO SERVICE UNDER WARRANTY. TWO YEARS ITSELF NOT COMPLETED AND ALSO JUST 35,600KM OVER,BUT THEY ARE NOT READY AND THEY HAVE ASKED ME TO GIVE REQUEST FOR INSURANCE AND SAME I GIVEN. NOW THAT REQUEST ALSO IS REJECTED BY SURVEYOR.SINCE IT IS RELATED WITH SERVICE ISSUE. NOW I AM VERY DISAPPOINTED WITH ABT SERVICE. PLS LOOK INTO MY ISSUE AND SOLVE IT AS SOON AS POSSIBLE. I AM SEEKING UR REVERT. RAJESH KUMAR S Fri, 02 Sep 2011 21:43:06 http://www.clientcomplain.com/TVS_Apache_Fi_Model-Complains-19018-SC.html I have given my bike TVS ApacheFI model for servicing at TVS authorised showroom whwich is in goregoan(W) near siddhath hospital with name of Siddhivinayak. It has been more than a month i have not received my bike and whenever i call them they just tell me we are finding a bolt of fuel pump as we get it we will give the bike to you the costing of the bolt i nearly RS 100 but then to i have to listen to all their shit stuff, you are requested to help me in this problem and can mail me on [email]trinitycivilsolutions@gmail.com[/email] Shalin Hingoo Tue, 02 Aug 2011 10:21:33 http://www.clientcomplain.com/surat_nanavati_toyota-Complains-18896-SC.html sir ihave probloem in my car of black smoke and white smoke,ihave put car in nanavati toyota in surat,they charged 900 rs as diagnosis did not tell wat is the problem than they said to open the head of the car and for that we have to pay 3500 rs after that they will see wat is the problem.previously also ihad bad experience with nanavati toyota they gave quotation of 1.5 lacs rs last year than i got repaired from local garage for 7500rs only , i request you to take action against the dealar.i wish that you terminate their dealership. KIRAN SYNTEX LTD Mon, 25 Jul 2011 11:56:34 http://www.clientcomplain.com/HERO_HONDA_MOTOR_LTD-Complains-18869-SC.html I am Kailash Gurjar bought a Hero Honda cd deluxe bike on 28/05/2011 from Uttam moters neemuch m.p. I noted them to do my bike service & also to stop oil leakage & starting problem . This was on 1st sevice. They noted oil leakage in the job card and also charged some rs.For this. The leakage DID not stop. I went again on 18-6-11 & 04-7-11 & requested them to do service & to stop the oil leakage. But till today 22-7-11 the leakage has not stopped. plz help me & solved my problem. Makers Name HERO HONDA MOTOR LTD. Chassis No MBLHA11ENB9E04542 Engine No HA11ECB9E06460 Registration No M.P. 44 ME 3888 Regards, Kailash Gurjar Khedarathour Po:- Khor Teh:- Jawad Disst:- Neemuch (M.P.) Pin 458470 Cell No. 09827824936, 09302949566 kailash gujar Sat, 23 Jul 2011 16:31:57 http://www.clientcomplain.com/Mahindra_and_Mahindra-Complains-18846-SC.html I have a xylo RJ-14-TA-7410 on name of SAPNA SHARMA K.S Motors service centre in jaipur is unable to arrange the parts of alternator and my commercial vechile is stand by from last 10 days.... Sapna Sharma Thu, 21 Jul 2011 20:59:31 http://www.clientcomplain.com/ford_figo-Complains-18823-SC.html I am a manager in steel plant located at angul , approx 100-120 kms away from bhubaneswar .Ford sales persons impressed that FORD figo is car of the year and secondly will provide good service related and also looks of car is very good. Thus had just purchased ford figo from Capital ford bhubaneswar just 35-40 days back.On 9th of this month-July ,my car was touched by a dumper from non drive side due to which front wheel steel portion got damaged and scratches appeared in that side front door and also my first servicing was due i.e 2400 kms was completed. Now to get my car repaired, Ford does, not have pick up assistance available (initially after every 2 days there sales persons were coming to me for getting ford figo purchased). I have to travel 100 km approx to bhubneswar CAPITAL FORD Showroom. Thus it requires min 2000 rs petrol & other expenses ( To & Fro ) and most important i have to spare time ,take leave for 2 working days -For depositing & for pick up .(My per day cost to company is 3000). Finally given to capital ford first service + repair. On 11th July... And today is 20 th july .Every day i m chasing them, they say that car will be ready by tomorrow. Here the question is when that tomorrow will come, they gave some excuse. Finally conclusion is i m regretting myself for the decision of purchasing ford figo car .Now not a single ford persons are interested to get my car serviced on time. There is no value for money, main problem that they dosen't have proper service centers & if you found any one, its is big project for geting serviced / Repaired on time. This is my experience i m sharing with all. Please before purchase a car. Go through all these issues .otherwise ultimately u will regret like me and have no option left just to spend money & time for these branded junks. I request to ford figo to get my car repaired on time and try to improve their service and customer relationship for bright future. Name - P R Shukla Registration Number: OR 02 BQ 3451 Email id: priyaranjanshukla@yahoo.co.in P R SHUKLA Wed, 20 Jul 2011 17:16:58 http://www.clientcomplain.com/MARUTI_WAGON_R_LXI_BS4-Complains-18774-SC.html SIR, MARUTI IS KNOWN OF BEST QULITY AND PROPER PERFORMANCE BECAUSE OF MY LAST 8 YEARS EXPERIENCE OF DRIVEING MARUTI 800 CAR.BUT NOW THE MARUTI CAR QUALITIES IS NOBODY TAKING CARE AS DUE TOTAL NEGLICANCE OF YOUR MANUFACTURING UNIT, HENCE MARUTI CAR ARE NOT REACHING THE PERFECT QULITY UPTO THE CUSTOMER FOR WHICH THE MARUTI CAR BRAND KNOWN IN MARKET. I PURCHASED A MARUTI WAGON R LXI BS4 ON 22.2.11 FROM YOUR DEALER M/S UMA MOTORS PVT LTD, MATHURA WITH A SUBJECT ENGINE SR NO. BUT THERE HAS BEEN FOUND TOTAL DEFECTIVE ENGINE AND RESULTING SO MANY. I AM A KIDENY TRANSPLANT PATIENT. IN IST SERVICE AT M/S UMA MOTORS, MATHURA WITH A MY COMPLAINT THAT CONSUMING EXECESSIVE ENGINE OIL & COMING UNKNON SOUND FROM ENGINE, THERE SERVICE MANAGER TOLD THAT MY BE PASSIBLE THAT IN THE DEVLIVER TIME WE HAVE NOT CHECKED THE ENGINE OIL. NOW I AM COMPLTING THE ENGINE OIL COME IN IIND SERVICE. AT 5000 KM I AGAIN COMPLANT THE SAME PROBLEM WITH A CALL TO MARUTI AREA SALES MANAGER, AGRA MR SUBODH.WITH A DEMANDED SERVICE JOB DATED 07.7.2011 THERE SERVICE ENGINEER TOLD THAT MY BE MARUTI USED DEISEL ENGINE OIL IN PLACE OF MARTI CAR ENGINE OIL AND DECLARED THAT TOTAL ENGINE IS DEFECTIVE. AGAIN I CALLED MY MARUTI AREA SALES MANAGER, AGRA TO SEE MY CAR MAKE THE REPORT OF ENGINE FAULT IN PRESENCE OF MYSELF BUT 12 DAYS PASED NO ANY ACTION HAVE BEEN TAKEN SO FAR. IN VIEW OF UMA MOTOR MATHURA AND MYSELF THAT TOTAL ENGINE IS DEFECTIVE HENCE I REQUFEST YOU THIS CAR TAKE THE BACK BY MARUTI IMMEDIATELY AND REPLACE NEW WAGON R LXI BS4. I AM NOT READY THE TAKE THE BACK REPAIRED ENGINE. IF YOU WILL NOT TAKE THE NECESSARY ACTION IMMEDATELY I WILL GO TO CONSUMER FORUM BECAUSE OF I HAVE GONE UNDER KIDENEY TRANSPLANT AND I CAN NOT MOVE WITHOUT CAR. I HAVE PURCHASED THE CAR MY PERSONAL USE AND GO TO MY OFFICE NOT FOR ENTERTAINMENT. I AM SUFFERING FROM MY HEALTH AS STATED ABOVE NOW MARUTI HAS GIVEN MENTAL AND FANCIAL PAIN. PLEASE LOOK INTO MATTER IMMEDATELY AND REPLACE MY CAR . THANKINGYOU, OM PRAKASH SONKAR B/1, 274, C SECTOR H LDA COLONY, KANPUR ROAD LUCKNOW 226 012 opsonkar@hpcl.co.in 09415934857 opsonkar@hpcl.co.in Sat, 16 Jul 2011 21:16:27 http://www.clientcomplain.com/STAN_AUTO_LTDWAGONR_VXI-Complains-17712-SC.html DEAR SIR I HAVE PURCHASED NEW VECHILE MARUTI WAGONR VXI ON 8TH OF MAY 2011 FROM STAN AUTO LUDHIANA BUT I AM REALLY SURPRISED WHEN MY CARWASHER TOLD ME THAT YOUR FRONT MIRROR IS CRACKED TO SOME EXTENT I REALLY SHOCKED THEN I APPROACH TO DEALER FOR CHANGE OF FRONT GLASS BUT THEY TOLD ME THAT THEY WILL COVER IT IN INSURANCE ALTHOUGH THERE IS NOTING TO TOUCH WITH IT AND DEMAND 1100/= FROM ME FOR THAT AFTER INSURANCE COVERAGE MARUTI HAS GIVEN SUCH QUALITY TO CLIENTS AND DELEARSHIP GIVE SERVICE TO CLIENTS PLEASE LOOK INTO MATTER AND GIVE ME QUICK RESPONSE CA SURINDER GUPTA 09815500966 ca surinder gupta Mon, 06 Jun 2011 16:41:08 http://www.clientcomplain.com/HONDA_Siel_Cars_Ltd_Honda_City_IV_TECH-Complains-17351-SC.html CA SK Singhal Q-801, Anupam Appartments, Shahdara, Delhi-110032. Ph. No. (O) 011-23462120 (R) 011-22306825 Mb : 9990016825 02.06.2011 Honda Siel Cars India Ltd. Plot No. A-1, Sector 40/ 41 Surajpur-Kasna Road Greater Noida Industrial Development Area Distt. Gautam Budh Nagar U.P. 201 306 K.A.-Mr. Takashi Nagai, President & CEO Please refer to my communication dated 30.05.2011 bringing to your attention the deficiency in service on part of HONDA, its dealers, service centers causing mental agony and harassment. 1. I purchased HONDA I-V TECH, chasis no. MAKGM252D9N. During first service itself, car was damaged by Ring Road Honda, Peeragarhi, Delhi. After a protracted follow up Back-light and bumper were agreed to be replaced by HONDA. Same were got replaced from Ring Road Honda, Gurgaon. 2. In view of news paper reports calling back HONDA CITY. I had delivered my car on 2.03.2011 at around 13 hrs. to Ring Road Honda, Gurgaon for necessary part change. At the time of delivering my vehicle, since car was giving starting trouble from very beginning, I requested for checking of battery. I received a call informing that battery is not working properly and need replacement. After taking up matter with dealer and HONDA 121, a decision was taken and conveyed to me by HONDA that battery will be replaced free of cost. Subsequently, about after three days I was advised to take delivery of car without replacing battery with the assurance that in case there is any problem with battery same will be replaced free of cost. I took back delivery of car on 5.03.2011. After PUD, it is noticed that when car is driven at speed above 70 kmphr, it gives noise like being that of Diesel vehicles. I had taken up matter with HONDA several times but there is no satisfactory solution to it. I even sent my car to Ring Road Honda, Gurgaon on 26.04.2011 but still there is no solution. On discussion with automobile engineer, it is understood that noise may be due to faulty fuel injectors. Since there was no noise before PUD, it is apprehended that dealer may have fiddled/ replaced fuel injectors. 3. It may be mentioned that my car was having starting trouble from very beginning, for which I had also availed services of Honda road side help several times last being on 22.05.2010 vide reference no. 16952. Since then I am regularly following up with HONDA 121 without any fruitful result. 4. Vide communication dated 30.05.2011, I had requested your intervention in the matter to settle the issue of unwarranted noise and change of defective battery. The matter was discussed with General Manager, Ring Road Honda, Gurgaon on 31.05.2011. After explaining the matter for about an hour to him, he assured that both the concerns will be addressed satisfactorily. He requested me to send the car. A mutual date on 6.06.2011 was agreed for sending the car to Ring Road Honda, Gurgaon. 5. As there is always a tendency on the part of Ring Road Honda, Gurgaon not to address the concerns instead keep the customer hanging and also not to give any written assurances for future reference, I requested General Manager , Ring Road Honda, Gurgaon to send an e-mail to the effect that battery is being replaced free of cost and noise problem will be addressed. I am yet to receive e-mail in this regard. 6. To my utter surprise, I again received a call from Ring Road Honda, Gurgaon at 10:33 AM today. They again started asking about details of concern. The whole exercise had again come to a roundabout without any solution. I request your intervention in the matter. CA S.K.Singhal Mb. 9990016825 CA SK Singhal Thu, 02 Jun 2011 11:25:27 http://www.clientcomplain.com/figo-Complains-17260-SC.html hello , i got a ford figo just 10 month ago n now facing the problem with starting after changing the bettary it start n then i came to home ,this is fort time i m facing so let me what to do my ford figo no is AS04-H0216 sanjay Sun, 29 May 2011 23:33:58 http://www.clientcomplain.com/hyundai_verna-Complains-17190-SC.html DEISAL PUMP IS NOT WORKING CAR IS WID GODAWARI HYUNDAI LUDHIANA TILL THEIR IS NO PART AVAILABLE NO BODY RESPOSIBLE RICKY Thu, 26 May 2011 18:51:14 http://www.clientcomplain.com/hyundai-Complains-17189-SC.html car No is MH-12 GK-6432 (i20 magna 1.2) mar 24- reverse gair,bearing ring,engine damage-car return date is may 6 20 may- oil pump leakage, worring ring damage car return date is 20 may 21 may- oil pump leakage car return date is 24 may but now it will take double petrol as compare to other i20 Rakesh More Thu, 26 May 2011 17:59:12 http://www.clientcomplain.com/Honda_jazz-Complains-17153-SC.html My car Honda jazz AP 31az 0909 nine months old, met with an accident 45 days ago Properly insured, was placed with local dealers garage for repair. At the time they told it would be ready in 15 days Already it's one and half month they are not able to tell probable date of comletion of repair we don't know what to do. I'm from Vizag AP India Dr. Kummaraganti rama murty Wed, 25 May 2011 11:11:35 http://www.clientcomplain.com/Mobil_mobilan-Complains-17098-SC.html gimana sih si mobil obilan in igak becus jualan mobil masak dikasi mobil2an ckckck.... steve manuel Mon, 23 May 2011 14:32:14 http://www.clientcomplain.com/Honda_Activa_Spare_parts-Complains-17096-SC.html I would like to take your kind attention towards a sapre part(14100 kwp 900 cramsaft) which is not available in dealer point.My vehicle lies unused at dealer for more than 2 months. What a Scenario,its really bad service and company should give penalty for this becoz my new honda activa is less than 1 year old. Kindly make arrangement for the same ASAP. Manas Ranjan Biswal Mon, 23 May 2011 13:53:29 http://www.clientcomplain.com/Hero_honda_Pleasure-Complains-17009-SC.html respected sir, I Have hero honda pleasure of blue color, i wanna change body part of my pleasure but blue color not available any show room and any retailer shop, so what m i do? if company not able to provide different color parts than why selling that type of product. sandip Thu, 19 May 2011 18:48:47 http://www.clientcomplain.com/TATA_SUMO_GRANDE2008-Complains-16805-SC.html I am the owner of one TATA SUMO GRANDE purchased in 30th March 2008. Recently on 23rd March 2011, I brought the vehicle for 4th Free service to Car Craft( Tata Service centre) at Behala Industrial Estate, Parnasree, Kolkata- 700 060. During repairing I asked them to get repairing/ replacement of the broken parts of the side seat( folding),they assured. But actually it was not done on the issue that parts not avaialable. Later during last two months I have contacted them over telephone on a no. of times and got the reply that parts not avialable. Today I had sent the car to Lexus Motors, at Budge Budge Trunk Rd, Maheshtala,they also refused to get it done, probably becuase I did not go to them for any of the free service.Now please help to get this parts repaired. SIKHA BASU Wed, 11 May 2011 11:25:12 http://www.clientcomplain.com/Tata_Nano-Complains-16738-SC.html It was a surprise that after 3 rd fr suniil Mon, 09 May 2011 11:39:14 http://www.clientcomplain.com/Ford_Figo_Diesel-Complains-16679-SC.html Figo is a great car with superb perfromance but it come with some negatives points: - Pathetic After Sales response from Ford Dealers - Very bad after Sales Service - Expensive Spares and Expensive Maintainance - Problems remains unresolved even after servicings - Takes considerable longer time to complete the service - Customer Service over phone is good but on the job is very bad. No Doubt why Maruti is the No. 1 seller in India… they have awesome aftersales support. I doubt if after my this Ford Figo car I would again go for any FORD vehicle or suggest anyone else to go for Ford Vehicle. Also note that some of the Ford Dealers are very Bad. E.g In Hyderabad Mody Ford is very bad compared to Fortune Ford. If you are from Hyderabad and want to Buy a Ford vehicle better go for Fortune Ford. I have very bitter experience with Mody Ford in Hyderabad. They have a “I dont give a damn” attitude for their customers. Reply Shivendra Singh Fri, 06 May 2011 10:26:51 http://www.clientcomplain.com/skoda_superb-Complains-16519-SC.html RE: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto Thursday, April 14, 2011 1:09 PM From: "singal shanker" View contact details To: "SrinivasSudhir" Cc: "skoda juergen" , "skoda oliver" , "skoda saradip" , "skoda thomas" , "skoda trivikram" , "skoda winfried" , "nitin dixit" ... more Dear Mr. Sriniwas , Sorry to state that in spite of my best efforts you are also start speaking on the same tune as was spoken by the Mr. yasir syed. i have explained in detail about the circumstances in which the break pad were changed but you have also chosen to take protection of your inefficiency on the same part . My request to the company Board is very specific "Is the car which have travelled only 23000 Kilometre even visiting the so many time to your dealer and with the so many part changes by the service dealer in a span of two year as per Skoda Standard "? Once again requested that please give a specific reply to my aforesaid question . Further one of my another fried have already filed a case with the consumer court for the poor service rendered by your dealer of Skoda superb. If you wish i can sent the detail of the same . I may also have to go by the same rout . We are planning to foam a association in Delhi to find out how many skoda owner are facing similar problems so that a joint efforts can taken against the Company Thanks Shanker Singal --- On Thu, 4/14/11, Sudhir, Srinivas wrote: From: Sudhir, Srinivas Subject: RE: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: singalshanker@yahoo.com Cc: "Dixit, Nitin" , "Tomsu, Ondrej (PST)" , "Syed, Yaser" Date: Thursday, April 14, 2011, 12:38 PM Dear Mr. Singal, This is with reference to your mail regarding the subject car concern, we thank you for patronizing our product and apologize for any inconvenience caused. We have discussed the concern internally. We would like to reiterate that no manufacturer can define the life cycle of a component, but can only give warranty for a component. We would also like to apprise you that the problems in a vehicle are attributed for various reasons and cannot be specifically pinpointed. We are given to understand from our dealership that the brake-pads found in your car were non-genuine, please understand that it becomes difficult to look into the case for the further resolution as we cannot conclude the matter where in non-genuine (other than Skoda Auto parts) are found as a fitment and therefore the efficiency of the product is in question. Moreover please be informed that Brake pads, brake discs, clutch plates etc are wear n tear components which are also user dependent hence they are not covered under warranty. Trust your understanding on the same and assuring our best services at all times. Best Regards Srinivas Sudhir | After Sales ŠKODA AUTO India Pvt. Ltd. | Plot No. A-1/ Shendra, Five Star Industrial Area, MIDC | Aurangabad, Maharashtra 431201 | India Tel: 0240 6631202 0240 6631202 Fax: 0240 6631299 srinivas.sudhir@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com Obsessed with quality since 1895 Please consider the environment before printing this email. Prosím, zvažte dopad na životní prostředí před tiskem tohoto mailu. ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ ________________________________________ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Thursday, April 07, 2011 11:45 AM To: CustomerCare Subject: FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto --- On Wed, 4/6/11, Tomsu, Ondrej (PST) wrote: From: Tomsu, Ondrej (PST) Subject: FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: singalshanker@yahoo.com Cc: "Dixit, Nitin" Date: Wednesday, April 6, 2011, 3:24 PM Dear Mr. Singal, We have received your email where you describe your difficulties with the Skoda vehicle and our representative in your country as well. To be able to objectively assess your email we have immediately contacted the importer organisation Skoda Auto India Pvt. Ltd., which is the independent manufacturer of Skoda vehicles on the territory of India. You will be contacted by this organisation as soon as possible as well as informed about the way of further resolution of your matter. Just for your information the contact details of our main importer in India are as follows: SKODA AUTO India Pvt. Ltd. Plot No. A-1/1, Shendra, Five Star Industrial Area, M.I.D.C., Tq. & Dist. Aurangabad, 431 201 Website: www.skoda-auto.co.in phone +91 240 6631 111 /222/333 customercare@skoda-auto.co.in Best regards, Ondrej Tomsu Customer Care Skoda Auto a.s. From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Tuesday, April 05, 2011 1:28 PM To: Krause, Winfried (E); Gruenberg, Oliver, Dr. (Skoda India); trivikram.guda@gmail.com; Stackmann, Juergen (P); saradip@rediffmail.com; Kuehl, Thomas Cc: Dixit, Nitin Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto Respected Board menbers , I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on 07-12-2008 and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate . My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference Thanks Shanker Singal 09810293092 09810293092 --- On Mon, 3/14/11, singal shanker wrote: From: singal shanker Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: nitin.dixit@skoda-auto.co.in Date: Monday, March 14, 2011, 4:07 PM I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir Singal Shanker 09810293092 09810293092 --- On Mon, 3/14/11, Syed, Yaser wrote: From: Syed, Yaser Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: singalshanker@yahoo.com Cc: "CustomerCare" , "Bararia, Vikas" , "Vikas Tyagi" , "Tarannum Siddiqui" Date: Monday, March 14, 2011, 12:42 PM Dear Mr. Singal, This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty. With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services. Please coordinate with our dealership to get the needful done accordingly. Trust your understanding on the same and assuring you of our best services. Regards, Yaser Syed | Customer Care SKODA AUTO India Pvt. Ltd. 501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315 ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: Narayanan, Seshathri Sent: Friday, March 11, 2011 10:20 AM To: singalshanker@yahoo.com Cc: Syed, Yaser; CustomerCare Subject: RE: List of Items Replaced in Skoda Superb Importance: High Dear Mr. Singhal, Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self, We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time. Assuring of our best services and support at all times. Regards, N.Seshathri | Customer Care Skoda Auto India Pvt. Ltd. 1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel: 080 30931354 080 30931354 seshathri.narayanan@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Thursday, March 10, 2011 6:36 PM To: Dixit, Nitin Subject: Fw: List of Items Replaced in Skoda Superb --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: customercare@skoda-auto.co.in Date: Thursday, March 10, 2011, 6:26 PM Dear Sheshadri, Ref our tele discussion on 10-03-2011 on 080-30931111 080-30931111 in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-8860084060 but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on 0124-3351325 0124-3351325 but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at 02406631258 02406631258 but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation singal 09810293092 09810293092 --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: tarannum.siddiqui@fahrenheitauto.com Date: Thursday, March 10, 2011, 1:21 PM The following items have been replaced in our Skoda Superb since delivery: 1. Airbags 2. Complete internal wiring 3. Automatic seat adjustment system 4. Axle - tyre rod, bush 5. Horn 6. Brake pads 7. Brake discs 8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive) Regards, singal FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto Wednesday, April 6, 2011 3:24 PM From: "Tomsu, Ondrej (PST)" Add sender to Contacts To: singalshanker@yahoo.com Cc: "Dixit, Nitin" Dear Mr. Singal, We have received your email where you describe your difficulties with the Skoda vehicle and our representative in your country as well. To be able to objectively assess your email we have immediately contacted the importer organisation Skoda Auto India Pvt. Ltd., which is the independent manufacturer of Skoda vehicles on the territory of India. You will be contacted by this organisation as soon as possible as well as informed about the way of further resolution of your matter. Just for your information the contact details of our main importer in India are as follows: SKODA AUTO India Pvt. Ltd. Plot No. A-1/1, Shendra, Five Star Industrial Area, M.I.D.C., Tq. & Dist. Aurangabad, 431 201 Website: www.skoda-auto.co.in phone +91 240 6631 111 /222/333 customercare@skoda-auto.co.in Best regards, Ondrej Tomsu Customer Care Skoda Auto a.s. From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Tuesday, April 05, 2011 1:28 PM To: Krause, Winfried (E); Gruenberg, Oliver, Dr. (Skoda India); trivikram.guda@gmail.com; Stackmann, Juergen (P); saradip@rediffmail.com; Kuehl, Thomas Cc: Dixit, Nitin Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto Respected Board menbers , I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on 07-12-2008 and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate . My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference Thanks Shanker Singal 09810293092 09810293092 --- On Mon, 3/14/11, singal shanker wrote: From: singal shanker Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: nitin.dixit@skoda-auto.co.in Date: Monday, March 14, 2011, 4:07 PM I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir Singal Shanker 09810293092 09810293092 --- On Mon, 3/14/11, Syed, Yaser wrote: From: Syed, Yaser Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: singalshanker@yahoo.com Cc: "CustomerCare" , "Bararia, Vikas" , "Vikas Tyagi" , "Tarannum Siddiqui" Date: Monday, March 14, 2011, 12:42 PM Dear Mr. Singal, This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty. With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services. Please coordinate with our dealership to get the needful done accordingly. Trust your understanding on the same and assuring you of our best services. Regards, Yaser Syed | Customer Care SKODA AUTO India Pvt. Ltd. 501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315 ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: Narayanan, Seshathri Sent: Friday, March 11, 2011 10:20 AM To: singalshanker@yahoo.com Cc: Syed, Yaser; CustomerCare Subject: RE: List of Items Replaced in Skoda Superb Importance: High Dear Mr. Singhal, Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self, We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time. Assuring of our best services and support at all times. Regards, N.Seshathri | Customer Care Skoda Auto India Pvt. Ltd. 1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel: 080 30931354 080 30931354 seshathri.narayanan@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Thursday, March 10, 2011 6:36 PM To: Dixit, Nitin Subject: Fw: List of Items Replaced in Skoda Superb --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: customercare@skoda-auto.co.in Date: Thursday, March 10, 2011, 6:26 PM Dear Sheshadri, Ref our tele discussion on 10-03-2011 on 080-30931111 080-30931111 in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-8860084060 but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on 0124-3351325 0124-3351325 but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at 02406631258 02406631258 but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation singal 09810293092 09810293092 --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: tarannum.siddiqui@fahrenheitauto.com Date: Thursday, March 10, 2011, 1:21 PM The following items have been replaced in our Skoda Superb since delivery: 1. Airbags 2. Complete internal wiring 3. Automatic seat adjustment system 4. Axle - tyre rod, bush 5. Horn 6. Brake pads 7. Brake discs 8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive) Regards, singal Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto Tuesday, April 5, 2011 4:58 PM From: "singal shanker" View contact details To: winfried.krause@skoda-auto.cz, oliver.gruenberg@volkswagen.de, trivikram.guda@gmail.com, juergen.stackmann@skoda-auto.cz, saradip@rediffmail.com, thomas.kuehl@skoda-auto.co.in Cc: "nitin dixit" Respected Board menbers , I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on 07-12-2008 and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate . My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference Thanks Shanker Singal 09810293092 09810293092 --- On Mon, 3/14/11, singal shanker wrote: From: singal shanker Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: nitin.dixit@skoda-auto.co.in Date: Monday, March 14, 2011, 4:07 PM I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir Singal Shanker 09810293092 09810293092 --- On Mon, 3/14/11, Syed, Yaser wrote: From: Syed, Yaser Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: singalshanker@yahoo.com Cc: "CustomerCare" , "Bararia, Vikas" , "Vikas Tyagi" , "Tarannum Siddiqui" Date: Monday, March 14, 2011, 12:42 PM Dear Mr. Singal, This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty. With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services. Please coordinate with our dealership to get the needful done accordingly. Trust your understanding on the same and assuring you of our best services. Regards, Yaser Syed | Customer Care SKODA AUTO India Pvt. Ltd. 501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315 ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: Narayanan, Seshathri Sent: Friday, March 11, 2011 10:20 AM To: singalshanker@yahoo.com Cc: Syed, Yaser; CustomerCare Subject: RE: List of Items Replaced in Skoda Superb Importance: High Dear Mr. Singhal, Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self, We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time. Assuring of our best services and support at all times. Regards, N.Seshathri | Customer Care Skoda Auto India Pvt. Ltd. 1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel: 080 30931354 080 30931354 seshathri.narayanan@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Thursday, March 10, 2011 6:36 PM To: Dixit, Nitin Subject: Fw: List of Items Replaced in Skoda Superb --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: customercare@skoda-auto.co.in Date: Thursday, March 10, 2011, 6:26 PM Dear Sheshadri, Ref our tele discussion on 10-03-2011 on 080-30931111 080-30931111 in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-8860084060 but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on 0124-3351325 0124-3351325 but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at 02406631258 02406631258 but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation singal 09810293092 09810293092 --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: tarannum.siddiqui@fahrenheitauto.com Date: Thursday, March 10, 2011, 1:21 PM The following items have been replaced in our Skoda Superb since delivery: 1. Airbags 2. Complete internal wiring 3. Automatic seat adjustment system 4. Axle - tyre rod, bush 5. Horn 6. Brake pads 7. Brake discs 8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive) Regards, singal This mail has been sent Mr. Dixit for personal communication If Mr. Dixit is not willing to reply he should sent mail to me no to you. This mail has been sent Mr. Dixit on his commitment to sent me the mail in respect of my request for extension of the warrantee which he has promised to sent with in two hour . Even after the making number of call and promised by dixit but have not received any mail. I hope a person such steature once promised and now avioding call not fare . he can state farwad refuse or show he unability help in the matter . As regarding your contention of non genuen part neccessary action is being taken against your dealer who has supllied that part . As far as my complaint is concer it relate to the quality of car supplied by the skoda. Admittedly the car has trvelled only 22000 Km and the company had replace every thing except car engine . if this kind of quality are maitained by your company this need your to be reported to the approperiate authoriuty of the company singal --- On Tue, 3/29/11, Syed, Yaser wrote: From: Syed, Yaser Subject: RE: skoda car DL 6CJ 6939 To: singalshanker@yahoo.com Cc: "Dixit, Nitin" , "Sudhir, Srinivas" Date: Tuesday, March 29, 2011, 11:41 AM Dear Mr. Singal, We are in receipt of your below said mail. With reference to your concern regarding the subject car, we would like to reiterate that since the brake pads found in your car were non-genuine we will not be able to support the replacement of the Brake Discs under warranty or goodwill. Moreover please be informed that Brake pads, brake discs, clutch plates etc are wear n tear item which are also user dependent hence not covered under warranty. We regret to say that we cannot assist you further in this regard. We would also like to reiterate that any component may not run for entire life of vehicle, hence no manufacturer can specify the life cycle of the component but can give warranty period for a component so as not to burden the user with the repair costs for a certain period. Also please be apprised that the problems in a vehicle are attributed for various reasons and cannot be specifically pin pointed. We look forward to your understanding and assuring you of our best services, Regards, Yaser Syed | Customer Care SKODA AUTO India Pvt. Ltd. 501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315 ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Tuesday, March 29, 2011 9:59 AM To: Dixit, Nitin Subject: skoda car DL 6CJ 6939 Dear Dixit, sorry to write this mail but in spite of best efforts i could not get in touch with you. i have heard any thing from you about the my car warranty. This morning i had called you and told by Mr. Yogesh that your line is busy and request to get in touch with you. Once again requested that a please let me know any thing can be work out or not . if not please sent me mail or call so that you should not be distrubed any more singal Mr. Dixit Just for infornation and to update Singal --- On Sat, 3/19/11, Nitesh Gupta wrote: From: Nitesh Gupta Subject: Fwd: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: "singal shanker" Date: Saturday, March 19, 2011, 5:59 PM Papa, Below is the series of emails which were exchanged with the Skoda officials in 2009 when the car was giving us trouble in the begining. Regards, Nitesh ---------- Forwarded message ---------- From: singal shanker Date: Mon, Aug 3, 2009 at 11:10 AM Subject: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: Nitesh Gupta --- On Sun, 8/2/09, Kulkarni, Santosh wrote: From: Kulkarni, Santosh Subject: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: "singal shanker" Cc: "Syed, Yaser" , vikas.tyagi@fahrenheitauto.com, service@fahrenheitauto.com, nitesh.gupta@gmail.com Date: Sunday, August 2, 2009, 3:44 PM Dear Mr. Singal, This is in continuation to the below mail and the subsequent visit of the undersigned for inspecting the car at Mr. Gupta’s office yesterday on 1st August 2009. The following are the three things which were brought to the undersigned by Mr. Gupta; 1) Centre Pillar upholstery peeling off from bottom side of the left hand side. 2) RHS inner door handle trim peeling off. 3) Hand Brake lever. Kindly be apprised that the 2 and 3 items in the above list are available at the dealership and it is requested to kindly send the car to the dealership to replace the same. The serial no 1 in the above list is not available at the dealership and we have instructed the dealership to place an urgent order for the same which has been done by the dealership. We would like to assure your good self that we at Skoda Auto India impart continuous and advance training to our dealer technical staff throughout the network in India which also includes Fahrenheit Automobiles New Delhi. We also have standards for the manpower recruited at the dealership in terms of qualification and experience. We request your good self do not have any apprehensions with regards to the Technical capability of the dealership. We regret and appologise for the inconvenience caused to your good self and Mr. Gupta due to the concern in the car. We will ensure that the necessary work will be carried out on your car to your full satisfaction. Once again request you to send the car to the dealership and co-ordinate with Mr. Vikas Tyagi (099971800061) for replacing the parts which are available at the dealership. Assuring you of our best services at all times. Regards, Santosh Kulkarni, After Sales. Dear Sir, We are in receipt of the below mail and have noted down the contents. You being our valued customer your satisfaction is our primary concern. In the view of the same we request you to kindly let us know availability of the car for the inspection as desired by your good self. We will ensure your satisfaction and will also provide you with good services. With regard to the action to be taken the undersigned will revert back in writing after the inspection of the car. Assuring you of our best services at all times. Regards, Santosh Kulkarni, After Sales. Škoda Auto India Pvt. Ltd. 501, Signature Towers, Tower A, South City I, NH8, Gurgaon-122001 Haryana, India. E-mail:- Santosh.Kulkarni@skoda-auto.co.in ________________________________________ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Friday, July 24, 2009 1:03 PM To: Kulkarni, Santosh Subject: Re: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 Dear Kulkarni, Ref our telephonic conversation dt.23-07-2209 in respect of skoda supeb DL6C J6939 . as disire the mail communication with the customer care is stated below Singal --- On Thu, 7/23/09, Nitesh Gupta wrote: From: Nitesh Gupta Subject: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: "singal shanker" Date: Thursday, July 23, 2009, 7:36 PM Dear Papa, Below are the mails I have sent to Skoda and the reply I got from them. After the first reply I mailed them twice but failed to get any response from them. Please look into it. Regards, Nitesh ---------- Forwarded message ---------- From: Nitesh Gupta Date: Jun 30, 2009 2:11 PM Subject: Re: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: "Syed, Yaser" , skodadealersupport@misupport.net Dear Mr. Syed, Despite my repeated emails to you regarding an update on action taken for my complaint I have not received any reply from you. It seems like you have put the issue on a backburner and are not at all interested in servicing your customers and looking into their complaints! Can you please tell me if you are going to take any action on my complaints or if I need to contact authorities higher than you to see if anything at all will be done regarding my complaint? Regards, Nitesh Gupta 9311124560 9311124560 2009/6/6 Nitesh Gupta Dear Mr. Syed, Can you please update me on what action you have taken with regards to my complaint? Regards, Nitesh Gupta 9311124560 9311124560 2009/6/1 Syed, Yaser Dear Mr. Gupta We are in receipt of your below said mail and had noted the contents. We regret for the inconvenience caused. You being our valued customer your satisfaction is our primary concern, in view of the same we have taken up your concern with our dealership and have asked for the details of your car. We will revert to you once we receive the details. Thanks & regards, Yaser Syed | Customer Care ŠKODA AUTO India Pvt. Ltd. 501, Wing A, Signature Towers , South City | Gurgaon- Haryana | India | Tel: +91 124 335 1314 +91 124 335 1314 yaser.syed@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com ________________________________________ From: Nitesh Gupta [mailto:nitesh.gupta@gmail.com] Sent: Saturday, May 30, 2009 1:17 PM To: skodadealersupport@misupport.net Cc: nitesh.gupta@gmail.com Subject: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi Hi, I purchased a Skoda Superb (Regn. No. DL6C J6939) from Sai Automobiles, Delhi and took its delivery on 7th Dec 08. Since the day one the car has been showing "Airbag Fault" message and the airbag light in the dispay has been glowing. I took the car to Fahrenhiet Automobiles, Delhi for check up on 07.04.2009. The service center opened the entire car and informed me that the front passenger side seat belt was not functioning properly and needed to be replaced. They told me the part would come in a weeks time. However the service center took more than three weeks to procure the part. My car went again on 04.05.2009 for the part to be replaced. This time after opening the car the service center realized that the front passanger seat belt is working fine. It is the rear seat belt which has a fault in the airbag tensioner and needs to be replaced. After this the car was again sent to the service center on 14.05.2009 for replacing the airbag tensioner. After opening up the car and working on it for three hours I was informed that the part they have procured is not working and they have to get a new part! Clearly they did not put any effort to check if the part was working before calling my car for service. Also, they told me that there was some fault in the wiring which has been fixed. Finally my car again went to the service station on 29.05.2009 for the part to be replaced. Again, this time after opening the car I was informed that the airbag tensioner in my car is fine and does not need to be replaced!! There is wiring fault in my car which is being rectified. I was already told on 14.05.2009 that there was wiring fault in the car and it was rectified. Then why was there a need to open up the wiring again? I have received my car back on 30.05.2009. The fault seems to have been rectified however the entire upholstery is dirty with hand marks and the finishing is undone. I can see loose ends of the cloth hanging out in various places. Also the leather on the hand break is cut in some places and the leather on the handle on the drivers door next to the window buttons is torn severely. It seems like the fitting of the car has been done in an extremely clumsy fashion and the service center has not taken care enough to get the car cleaned and fitted properly before sending it back. The service center has done more damage to my car than service. First of all I was delivered a faulty car without any proper PDI by the company! Second, your authorized agent is not competent enough to diagnose the problem in one checkup. They have opened this brand new car 4 times for this one problem which should have been captured and solved on the very first day I took the car to them. On top of it the finishing of the upholstery has been ruined and dirtied by their mechanics. The service center has been trying to solve the problem by trial and error and experimentation rather than properly diagnosing the car. It seems like the service center is taking the entire thing as a joke and is not interested in servicing the customers properly and instead harassing them. I do not think this is the way I or any other customer of such a reputed company dealing in luxury cars deserves to be treated. Please let me know what action is going to be taken against the service center and what should i do with the ruined upholstery in my car? I have talked to Mr. Praveen on 30.05.2009 on the company help line no. 0240 2475999 0240 2475999 to register a complaint. The complaint no. is 30E101209. I want to talk to a senior manager supervising sales and servicing in Delhi to further discuss my problem. Please get the appropriate person to give me a call at 9311124560 9311124560 . Regards, Nitesh Gupta Dear Papa, Below are the mails I have sent to Skoda and the reply I got from them. After the first reply I mailed them twice but failed to get any response from them. Please look into it. Regards, Nitesh ---------- Forwarded message ---------- From: Nitesh Gupta Date: Jun 30, 2009 2:11 PM Subject: Re: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: "Syed, Yaser" , skodadealersupport@misupport.net Dear Mr. Syed, Despite my repeated emails to you regarding an update on action taken for my complaint I have not received any reply from you. It seems like you have put the issue on a backburner and are not at all interested in servicing your customers and looking into their complaints! Can you please tell me if you are going to take any action on my complaints or if I need to contact authorities higher than you to see if anything at all will be done regarding my complaint? Regards, Nitesh Gupta 9311124560 9311124560 2009/6/6 Nitesh Gupta Dear Mr. Syed, Can you please update me on what action you have taken with regards to my complaint? Regards, Nitesh Gupta 9311124560 9311124560 2009/6/1 Syed, Yaser Dear Mr. Gupta We are in receipt of your below said mail and had noted the contents. We regret for the inconvenience caused. You being our valued customer your satisfaction is our primary concern, in view of the same we have taken up your concern with our dealership and have asked for the details of your car. We will revert to you once we receive the details. Thanks & regards, Yaser Syed | Customer Care ŠKODA AUTO India Pvt. Ltd. 501, Wing A, Signature Towers, South City | Gurgaon- Haryana | India | Tel: +91 124 335 1314 +91 124 335 1314 yaser.syed@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com shanker singal Wed, 27 Apr 2011 17:59:32 http://www.clientcomplain.com/Fiat_Ltd-Complains-16515-SC.html I have a Fiat Punto purchased on 24.09.2009 from Joshi Auto Zone (JAZ), Chandigarh wide Chessis No.MCA 11815507006377JPZ. I have got problem in the stering lock on dated 13.04.2011, I call the on road free service helpline no. for help. They replied me that your car is not warranted for on road free service (ORFS). After a lot of discussion & delayed by ORFS I call a crane & toe my car up to JAZ Chandigarh on 14.01.2011 at around 5.00 PM. They receive my car, Passwards (Electronic & Mechanical)& check the problem & told me that the steering lock is not working. And also told me that the lock is not available with us, so we will arrange the lock from Fiat's Pune Plant. But till date JAZ did not get the lock from Pune. Now I am facing a major problem without my car. I am waiting your reply with the positive solution of my problem. Navtej Singh Bhogal Wed, 27 Apr 2011 17:03:25 http://www.clientcomplain.com/skoda_superb_car-Complains-16513-SC.html RE: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto Thursday, April 14, 2011 1:09 PM From: "singal shanker" View contact details To: "SrinivasSudhir" Cc: "skoda juergen" , "skoda oliver" , "skoda saradip" , "skoda thomas" , "skoda trivikram" , "skoda winfried" , "nitin dixit" ... more Dear Mr. Sriniwas , Sorry to state that in spite of my best efforts you are also start speaking on the same tune as was spoken by the Mr. yasir syed. i have explained in detail about the circumstances in which the break pad were changed but you have also chosen to take protection of your inefficiency on the same part . My request to the company Board is very specific "Is the car which have travelled only 23000 Kilometre even visiting the so many time to your dealer and with the so many part changes by the service dealer in a span of two year as per Skoda Standard "? Once again requested that please give a specific reply to my aforesaid question . Further one of my another fried have already filed a case with the consumer court for the poor service rendered by your dealer of Skoda superb. If you wish i can sent the detail of the same . I may also have to go by the same rout . We are planning to foam a association in Delhi to find out how many skoda owner are facing similar problems so that a joint efforts can taken against the Company Thanks Shanker Singal --- On Thu, 4/14/11, Sudhir, Srinivas wrote: From: Sudhir, Srinivas Subject: RE: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: singalshanker@yahoo.com Cc: "Dixit, Nitin" , "Tomsu, Ondrej (PST)" , "Syed, Yaser" Date: Thursday, April 14, 2011, 12:38 PM Dear Mr. Singal, This is with reference to your mail regarding the subject car concern, we thank you for patronizing our product and apologize for any inconvenience caused. We have discussed the concern internally. We would like to reiterate that no manufacturer can define the life cycle of a component, but can only give warranty for a component. We would also like to apprise you that the problems in a vehicle are attributed for various reasons and cannot be specifically pinpointed. We are given to understand from our dealership that the brake-pads found in your car were non-genuine, please understand that it becomes difficult to look into the case for the further resolution as we cannot conclude the matter where in non-genuine (other than Skoda Auto parts) are found as a fitment and therefore the efficiency of the product is in question. Moreover please be informed that Brake pads, brake discs, clutch plates etc are wear n tear components which are also user dependent hence they are not covered under warranty. Trust your understanding on the same and assuring our best services at all times. Best Regards Srinivas Sudhir | After Sales ŠKODA AUTO India Pvt. Ltd. | Plot No. A-1/ Shendra, Five Star Industrial Area, MIDC | Aurangabad, Maharashtra 431201 | India Tel: 0240 6631202 0240 6631202 Fax: 0240 6631299 srinivas.sudhir@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com Obsessed with quality since 1895 Please consider the environment before printing this email. Prosím, zvažte dopad na životní prostředí před tiskem tohoto mailu. ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ ________________________________________ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Thursday, April 07, 2011 11:45 AM To: CustomerCare Subject: FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto --- On Wed, 4/6/11, Tomsu, Ondrej (PST) wrote: From: Tomsu, Ondrej (PST) Subject: FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: singalshanker@yahoo.com Cc: "Dixit, Nitin" Date: Wednesday, April 6, 2011, 3:24 PM Dear Mr. Singal, We have received your email where you describe your difficulties with the Skoda vehicle and our representative in your country as well. To be able to objectively assess your email we have immediately contacted the importer organisation Skoda Auto India Pvt. Ltd., which is the independent manufacturer of Skoda vehicles on the territory of India. You will be contacted by this organisation as soon as possible as well as informed about the way of further resolution of your matter. Just for your information the contact details of our main importer in India are as follows: SKODA AUTO India Pvt. Ltd. Plot No. A-1/1, Shendra, Five Star Industrial Area, M.I.D.C., Tq. & Dist. Aurangabad, 431 201 Website: www.skoda-auto.co.in phone +91 240 6631 111 /222/333 customercare@skoda-auto.co.in Best regards, Ondrej Tomsu Customer Care Skoda Auto a.s. From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Tuesday, April 05, 2011 1:28 PM To: Krause, Winfried (E); Gruenberg, Oliver, Dr. (Skoda India); trivikram.guda@gmail.com; Stackmann, Juergen (P); saradip@rediffmail.com; Kuehl, Thomas Cc: Dixit, Nitin Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto Respected Board menbers , I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on 07-12-2008 and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate . My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference Thanks Shanker Singal 09810293092 09810293092 --- On Mon, 3/14/11, singal shanker wrote: From: singal shanker Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: nitin.dixit@skoda-auto.co.in Date: Monday, March 14, 2011, 4:07 PM I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir Singal Shanker 09810293092 09810293092 --- On Mon, 3/14/11, Syed, Yaser wrote: From: Syed, Yaser Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: singalshanker@yahoo.com Cc: "CustomerCare" , "Bararia, Vikas" , "Vikas Tyagi" , "Tarannum Siddiqui" Date: Monday, March 14, 2011, 12:42 PM Dear Mr. Singal, This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty. With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services. Please coordinate with our dealership to get the needful done accordingly. Trust your understanding on the same and assuring you of our best services. Regards, Yaser Syed | Customer Care SKODA AUTO India Pvt. Ltd. 501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315 ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: Narayanan, Seshathri Sent: Friday, March 11, 2011 10:20 AM To: singalshanker@yahoo.com Cc: Syed, Yaser; CustomerCare Subject: RE: List of Items Replaced in Skoda Superb Importance: High Dear Mr. Singhal, Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self, We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time. Assuring of our best services and support at all times. Regards, N.Seshathri | Customer Care Skoda Auto India Pvt. Ltd. 1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel: 080 30931354 080 30931354 seshathri.narayanan@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Thursday, March 10, 2011 6:36 PM To: Dixit, Nitin Subject: Fw: List of Items Replaced in Skoda Superb --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: customercare@skoda-auto.co.in Date: Thursday, March 10, 2011, 6:26 PM Dear Sheshadri, Ref our tele discussion on 10-03-2011 on 080-30931111 080-30931111 in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-8860084060 but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on 0124-3351325 0124-3351325 but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at 02406631258 02406631258 but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation singal 09810293092 09810293092 --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: tarannum.siddiqui@fahrenheitauto.com Date: Thursday, March 10, 2011, 1:21 PM The following items have been replaced in our Skoda Superb since delivery: 1. Airbags 2. Complete internal wiring 3. Automatic seat adjustment system 4. Axle - tyre rod, bush 5. Horn 6. Brake pads 7. Brake discs 8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive) Regards, singal FW: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto Wednesday, April 6, 2011 3:24 PM From: "Tomsu, Ondrej (PST)" Add sender to Contacts To: singalshanker@yahoo.com Cc: "Dixit, Nitin" Dear Mr. Singal, We have received your email where you describe your difficulties with the Skoda vehicle and our representative in your country as well. To be able to objectively assess your email we have immediately contacted the importer organisation Skoda Auto India Pvt. Ltd., which is the independent manufacturer of Skoda vehicles on the territory of India. You will be contacted by this organisation as soon as possible as well as informed about the way of further resolution of your matter. Just for your information the contact details of our main importer in India are as follows: SKODA AUTO India Pvt. Ltd. Plot No. A-1/1, Shendra, Five Star Industrial Area, M.I.D.C., Tq. & Dist. Aurangabad, 431 201 Website: www.skoda-auto.co.in phone +91 240 6631 111 /222/333 customercare@skoda-auto.co.in Best regards, Ondrej Tomsu Customer Care Skoda Auto a.s. From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Tuesday, April 05, 2011 1:28 PM To: Krause, Winfried (E); Gruenberg, Oliver, Dr. (Skoda India); trivikram.guda@gmail.com; Stackmann, Juergen (P); saradip@rediffmail.com; Kuehl, Thomas Cc: Dixit, Nitin Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto Respected Board menbers , I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on 07-12-2008 and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate . My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference Thanks Shanker Singal 09810293092 09810293092 --- On Mon, 3/14/11, singal shanker wrote: From: singal shanker Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: nitin.dixit@skoda-auto.co.in Date: Monday, March 14, 2011, 4:07 PM I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir Singal Shanker 09810293092 09810293092 --- On Mon, 3/14/11, Syed, Yaser wrote: From: Syed, Yaser Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: singalshanker@yahoo.com Cc: "CustomerCare" , "Bararia, Vikas" , "Vikas Tyagi" , "Tarannum Siddiqui" Date: Monday, March 14, 2011, 12:42 PM Dear Mr. Singal, This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty. With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services. Please coordinate with our dealership to get the needful done accordingly. Trust your understanding on the same and assuring you of our best services. Regards, Yaser Syed | Customer Care SKODA AUTO India Pvt. Ltd. 501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315 ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: Narayanan, Seshathri Sent: Friday, March 11, 2011 10:20 AM To: singalshanker@yahoo.com Cc: Syed, Yaser; CustomerCare Subject: RE: List of Items Replaced in Skoda Superb Importance: High Dear Mr. Singhal, Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self, We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time. Assuring of our best services and support at all times. Regards, N.Seshathri | Customer Care Skoda Auto India Pvt. Ltd. 1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel: 080 30931354 080 30931354 seshathri.narayanan@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Thursday, March 10, 2011 6:36 PM To: Dixit, Nitin Subject: Fw: List of Items Replaced in Skoda Superb --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: customercare@skoda-auto.co.in Date: Thursday, March 10, 2011, 6:26 PM Dear Sheshadri, Ref our tele discussion on 10-03-2011 on 080-30931111 080-30931111 in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-8860084060 but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on 0124-3351325 0124-3351325 but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at 02406631258 02406631258 but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation singal 09810293092 09810293092 --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: tarannum.siddiqui@fahrenheitauto.com Date: Thursday, March 10, 2011, 1:21 PM The following items have been replaced in our Skoda Superb since delivery: 1. Airbags 2. Complete internal wiring 3. Automatic seat adjustment system 4. Axle - tyre rod, bush 5. Horn 6. Brake pads 7. Brake discs 8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive) Regards, singal Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto Tuesday, April 5, 2011 4:58 PM From: "singal shanker" View contact details To: winfried.krause@skoda-auto.cz, oliver.gruenberg@volkswagen.de, trivikram.guda@gmail.com, juergen.stackmann@skoda-auto.cz, saradip@rediffmail.com, thomas.kuehl@skoda-auto.co.in Cc: "nitin dixit" Respected Board menbers , I am writing this communication after exhausting all my efforts to find out what is the meaning of quality product by the skoda Auto. Is the lime limit fixed under warrantee or minimum kilometre run ? . The writer has purchased a skoda superb car and the same was delivered on 07-12-2008 and till the writing of this letter the same has admittedly travelled only 23000 kilometre. during the last two year the car has been with service centre number of time and so many parts have been changed and the detail of the same can be noted from the bottom of this mail . In order to get the fair treatment so many mail has been exchanged with so many executive including Mr. Nitin Dixit but no fair reply has been received . Mr. Nitin Dixit has promised to look in to matter but his promised also back tracked . At last my question with all the executive was whether the skoda as a manufacture is satisfied with the performance of the car in question but no one replied except talking about a one tune that the warranty has expired . My submission before the board member is that with the two year of existence and with the so many visit with service manger "is the car in question has given world class standard performance "? My feeling is the justification given by the Mr. Yasir Syed is not justifiable and the matter should be further investigate . My humble request to the member of the board is that if Board is satisfied with the reply of Mr. sayed do write to me so that i shall give up my efforts and not to further trouble any one in the organisation and will happily enjoy the my mistake . I am also forwarding the earlier mail also exchanged with Mr. Kulkarni for reference Thanks Shanker Singal 09810293092 09810293092 --- On Mon, 3/14/11, singal shanker wrote: From: singal shanker Subject: Fw: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: nitin.dixit@skoda-auto.co.in Date: Monday, March 14, 2011, 4:07 PM I am farwarding tje mail sent by Mr. Yasir, i have not replied the mail but as evident from the reply nothing has been stated by him regarding the so many other matter stated in my reply . specifically about the busting of tyre and the detailed report alomg with the photograph taken and sent by the dealer. I waiting your reply before i sent my observation to the reply of Mr. yasir Singal Shanker 09810293092 09810293092 --- On Mon, 3/14/11, Syed, Yaser wrote: From: Syed, Yaser Subject: RE: List of Items Replaced in Skoda Superb DL 6 CJ 6939 at M/s Fahrenheit Auto To: singalshanker@yahoo.com Cc: "CustomerCare" , "Bararia, Vikas" , "Vikas Tyagi" , "Tarannum Siddiqui" Date: Monday, March 14, 2011, 12:42 PM Dear Mr. Singal, This is in continuation to our below mail and subsequent to our telecom regarding the subject car concern. We apologize for any inconvenience caused to your goodself. As per the reports received from the dealership the Front brake pads and discs were required to be replaced and the same has been done. The rear brake pads were also cleaned. Kindly be informed that the Brakes pads are user dependent and wear and tear items and hence are not covered under warranty/ goodwill. We regret to say that we cannot consider the replacement of the same under warranty/ goodwill; moreover the car is out of warranty. With reference to your apprehensions regarding the concerns experienced in the past, kindly be apprised that all the concerns were addressed and resolved as per the Skoda Auto warranty and technical standards. Request you that clear all your apprehensions on your concerns; be assured on the Quality of our products and services. Please coordinate with our dealership to get the needful done accordingly. Trust your understanding on the same and assuring you of our best services. Regards, Yaser Syed | Customer Care SKODA AUTO India Pvt. Ltd. 501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315 ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: Narayanan, Seshathri Sent: Friday, March 11, 2011 10:20 AM To: singalshanker@yahoo.com Cc: Syed, Yaser; CustomerCare Subject: RE: List of Items Replaced in Skoda Superb Importance: High Dear Mr. Singhal, Thanks for your mail and is subsequent to our telephonic discussion regarding the concern raised by your kind self, We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with concern resolution very shortly. Kindly bear with us till such time. Assuring of our best services and support at all times. Regards, N.Seshathri | Customer Care Skoda Auto India Pvt. Ltd. 1st Cross,# 3,Lavelle Road,Bangalore-560001.Tel: 080 30931354 080 30931354 seshathri.narayanan@skoda-auto.co.in| www.skoda-auto.co.in | www.skoda-auto.com ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Thursday, March 10, 2011 6:36 PM To: Dixit, Nitin Subject: Fw: List of Items Replaced in Skoda Superb --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: customercare@skoda-auto.co.in Date: Thursday, March 10, 2011, 6:26 PM Dear Sheshadri, Ref our tele discussion on 10-03-2011 on 080-30931111 080-30931111 in respect of skoda supeb no DL6CJ6939 . the details of the part chnged during the last two year is stated below . The car was always serviced by Fahrenheit automobile private limited . and the car is still with the same dealer . all this has been explained to MS Arti Kaushik on phone number 011-8860084060 but no response . At present she is not picking the phone . Considering the repair history donot you think that the car in question have manufecturing deffect. I hope you will look in to the matter positively. I had tried to get in touch with Mr. Yasir Syed on 0124-3351325 0124-3351325 but no body was taking the phone . as soon as i get in touch with the person will informed you immediately. I had also tried to get in touch wth mr. ramesh kartik but he was on leave . I had also tried to get in touch with Mr. Nitin Dikhit at 02406631258 02406631258 but nobody was taking the call. As soon as i get touch with him explained the same to you. Thank for your peaceful hearing guiding the right way of represetation singal 09810293092 09810293092 --- On Thu, 3/10/11, singal shanker wrote: From: singal shanker Subject: Fw: List of Items Replaced in Skoda Superb To: tarannum.siddiqui@fahrenheitauto.com Date: Thursday, March 10, 2011, 1:21 PM The following items have been replaced in our Skoda Superb since delivery: 1. Airbags 2. Complete internal wiring 3. Automatic seat adjustment system 4. Axle - tyre rod, bush 5. Horn 6. Brake pads 7. Brake discs 8. Tyres - Bubbles formed in tyres (one of which burst making the car unsafe to drive) Regards, singal This mail has been sent Mr. Dixit for personal communication If Mr. Dixit is not willing to reply he should sent mail to me no to you. This mail has been sent Mr. Dixit on his commitment to sent me the mail in respect of my request for extension of the warrantee which he has promised to sent with in two hour . Even after the making number of call and promised by dixit but have not received any mail. I hope a person such steature once promised and now avioding call not fare . he can state farwad refuse or show he unability help in the matter . As regarding your contention of non genuen part neccessary action is being taken against your dealer who has supllied that part . As far as my complaint is concer it relate to the quality of car supplied by the skoda. Admittedly the car has trvelled only 22000 Km and the company had replace every thing except car engine . if this kind of quality are maitained by your company this need your to be reported to the approperiate authoriuty of the company singal --- On Tue, 3/29/11, Syed, Yaser wrote: From: Syed, Yaser Subject: RE: skoda car DL 6CJ 6939 To: singalshanker@yahoo.com Cc: "Dixit, Nitin" , "Sudhir, Srinivas" Date: Tuesday, March 29, 2011, 11:41 AM Dear Mr. Singal, We are in receipt of your below said mail. With reference to your concern regarding the subject car, we would like to reiterate that since the brake pads found in your car were non-genuine we will not be able to support the replacement of the Brake Discs under warranty or goodwill. Moreover please be informed that Brake pads, brake discs, clutch plates etc are wear n tear item which are also user dependent hence not covered under warranty. We regret to say that we cannot assist you further in this regard. We would also like to reiterate that any component may not run for entire life of vehicle, hence no manufacturer can specify the life cycle of the component but can give warranty period for a component so as not to burden the user with the repair costs for a certain period. Also please be apprised that the problems in a vehicle are attributed for various reasons and cannot be specifically pin pointed. We look forward to your understanding and assuring you of our best services, Regards, Yaser Syed | Customer Care SKODA AUTO India Pvt. Ltd. 501, Wing - A Signature Towers, South City - I | Gurgaon- Haryana | India | Tel: +91 124 335 1315 +91 124 335 1315 ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Tuesday, March 29, 2011 9:59 AM To: Dixit, Nitin Subject: skoda car DL 6CJ 6939 Dear Dixit, sorry to write this mail but in spite of best efforts i could not get in touch with you. i have heard any thing from you about the my car warranty. This morning i had called you and told by Mr. Yogesh that your line is busy and request to get in touch with you. Once again requested that a please let me know any thing can be work out or not . if not please sent me mail or call so that you should not be distrubed any more singal Mr. Dixit Just for infornation and to update Singal --- On Sat, 3/19/11, Nitesh Gupta wrote: From: Nitesh Gupta Subject: Fwd: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: "singal shanker" Date: Saturday, March 19, 2011, 5:59 PM Papa, Below is the series of emails which were exchanged with the Skoda officials in 2009 when the car was giving us trouble in the begining. Regards, Nitesh ---------- Forwarded message ---------- From: singal shanker Date: Mon, Aug 3, 2009 at 11:10 AM Subject: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: Nitesh Gupta --- On Sun, 8/2/09, Kulkarni, Santosh wrote: From: Kulkarni, Santosh Subject: FW: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: "singal shanker" Cc: "Syed, Yaser" , vikas.tyagi@fahrenheitauto.com, service@fahrenheitauto.com, nitesh.gupta@gmail.com Date: Sunday, August 2, 2009, 3:44 PM Dear Mr. Singal, This is in continuation to the below mail and the subsequent visit of the undersigned for inspecting the car at Mr. Gupta’s office yesterday on 1st August 2009. The following are the three things which were brought to the undersigned by Mr. Gupta; 1) Centre Pillar upholstery peeling off from bottom side of the left hand side. 2) RHS inner door handle trim peeling off. 3) Hand Brake lever. Kindly be apprised that the 2 and 3 items in the above list are available at the dealership and it is requested to kindly send the car to the dealership to replace the same. The serial no 1 in the above list is not available at the dealership and we have instructed the dealership to place an urgent order for the same which has been done by the dealership. We would like to assure your good self that we at Skoda Auto India impart continuous and advance training to our dealer technical staff throughout the network in India which also includes Fahrenheit Automobiles New Delhi. We also have standards for the manpower recruited at the dealership in terms of qualification and experience. We request your good self do not have any apprehensions with regards to the Technical capability of the dealership. We regret and appologise for the inconvenience caused to your good self and Mr. Gupta due to the concern in the car. We will ensure that the necessary work will be carried out on your car to your full satisfaction. Once again request you to send the car to the dealership and co-ordinate with Mr. Vikas Tyagi (099971800061) for replacing the parts which are available at the dealership. Assuring you of our best services at all times. Regards, Santosh Kulkarni, After Sales. Dear Sir, We are in receipt of the below mail and have noted down the contents. You being our valued customer your satisfaction is our primary concern. In the view of the same we request you to kindly let us know availability of the car for the inspection as desired by your good self. We will ensure your satisfaction and will also provide you with good services. With regard to the action to be taken the undersigned will revert back in writing after the inspection of the car. Assuring you of our best services at all times. Regards, Santosh Kulkarni, After Sales. Škoda Auto India Pvt. Ltd. 501, Signature Towers, Tower A, South City I, NH8, Gurgaon-122001 Haryana, India. E-mail:- Santosh.Kulkarni@skoda-auto.co.in ________________________________________ From: singal shanker [mailto:singalshanker@yahoo.com] Sent: Friday, July 24, 2009 1:03 PM To: Kulkarni, Santosh Subject: Re: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 Dear Kulkarni, Ref our telephonic conversation dt.23-07-2209 in respect of skoda supeb DL6C J6939 . as disire the mail communication with the customer care is stated below Singal --- On Thu, 7/23/09, Nitesh Gupta wrote: From: Nitesh Gupta Subject: Fwd: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: "singal shanker" Date: Thursday, July 23, 2009, 7:36 PM Dear Papa, Below are the mails I have sent to Skoda and the reply I got from them. After the first reply I mailed them twice but failed to get any response from them. Please look into it. Regards, Nitesh ---------- Forwarded message ---------- From: Nitesh Gupta Date: Jun 30, 2009 2:11 PM Subject: Re: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: "Syed, Yaser" , skodadealersupport@misupport.net Dear Mr. Syed, Despite my repeated emails to you regarding an update on action taken for my complaint I have not received any reply from you. It seems like you have put the issue on a backburner and are not at all interested in servicing your customers and looking into their complaints! Can you please tell me if you are going to take any action on my complaints or if I need to contact authorities higher than you to see if anything at all will be done regarding my complaint? Regards, Nitesh Gupta 9311124560 9311124560 2009/6/6 Nitesh Gupta Dear Mr. Syed, Can you please update me on what action you have taken with regards to my complaint? Regards, Nitesh Gupta 9311124560 9311124560 2009/6/1 Syed, Yaser Dear Mr. Gupta We are in receipt of your below said mail and had noted the contents. We regret for the inconvenience caused. You being our valued customer your satisfaction is our primary concern, in view of the same we have taken up your concern with our dealership and have asked for the details of your car. We will revert to you once we receive the details. Thanks & regards, Yaser Syed | Customer Care ŠKODA AUTO India Pvt. Ltd. 501, Wing A, Signature Towers , South City | Gurgaon- Haryana | India | Tel: +91 124 335 1314 +91 124 335 1314 yaser.syed@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com ________________________________________ From: Nitesh Gupta [mailto:nitesh.gupta@gmail.com] Sent: Saturday, May 30, 2009 1:17 PM To: skodadealersupport@misupport.net Cc: nitesh.gupta@gmail.com Subject: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi Hi, I purchased a Skoda Superb (Regn. No. DL6C J6939) from Sai Automobiles, Delhi and took its delivery on 7th Dec 08. Since the day one the car has been showing "Airbag Fault" message and the airbag light in the dispay has been glowing. I took the car to Fahrenhiet Automobiles, Delhi for check up on 07.04.2009. The service center opened the entire car and informed me that the front passenger side seat belt was not functioning properly and needed to be replaced. They told me the part would come in a weeks time. However the service center took more than three weeks to procure the part. My car went again on 04.05.2009 for the part to be replaced. This time after opening the car the service center realized that the front passanger seat belt is working fine. It is the rear seat belt which has a fault in the airbag tensioner and needs to be replaced. After this the car was again sent to the service center on 14.05.2009 for replacing the airbag tensioner. After opening up the car and working on it for three hours I was informed that the part they have procured is not working and they have to get a new part! Clearly they did not put any effort to check if the part was working before calling my car for service. Also, they told me that there was some fault in the wiring which has been fixed. Finally my car again went to the service station on 29.05.2009 for the part to be replaced. Again, this time after opening the car I was informed that the airbag tensioner in my car is fine and does not need to be replaced!! There is wiring fault in my car which is being rectified. I was already told on 14.05.2009 that there was wiring fault in the car and it was rectified. Then why was there a need to open up the wiring again? I have received my car back on 30.05.2009. The fault seems to have been rectified however the entire upholstery is dirty with hand marks and the finishing is undone. I can see loose ends of the cloth hanging out in various places. Also the leather on the hand break is cut in some places and the leather on the handle on the drivers door next to the window buttons is torn severely. It seems like the fitting of the car has been done in an extremely clumsy fashion and the service center has not taken care enough to get the car cleaned and fitted properly before sending it back. The service center has done more damage to my car than service. First of all I was delivered a faulty car without any proper PDI by the company! Second, your authorized agent is not competent enough to diagnose the problem in one checkup. They have opened this brand new car 4 times for this one problem which should have been captured and solved on the very first day I took the car to them. On top of it the finishing of the upholstery has been ruined and dirtied by their mechanics. The service center has been trying to solve the problem by trial and error and experimentation rather than properly diagnosing the car. It seems like the service center is taking the entire thing as a joke and is not interested in servicing the customers properly and instead harassing them. I do not think this is the way I or any other customer of such a reputed company dealing in luxury cars deserves to be treated. Please let me know what action is going to be taken against the service center and what should i do with the ruined upholstery in my car? I have talked to Mr. Praveen on 30.05.2009 on the company help line no. 0240 2475999 0240 2475999 to register a complaint. The complaint no. is 30E101209. I want to talk to a senior manager supervising sales and servicing in Delhi to further discuss my problem. Please get the appropriate person to give me a call at 9311124560 9311124560 . Regards, Nitesh Gupta Dear Papa, Below are the mails I have sent to Skoda and the reply I got from them. After the first reply I mailed them twice but failed to get any response from them. Please look into it. Regards, Nitesh ---------- Forwarded message ---------- From: Nitesh Gupta Date: Jun 30, 2009 2:11 PM Subject: Re: Complaint Regarding Pathetic Service at Fahrenheit Automobiles, Delhi DL6C J6939 To: "Syed, Yaser" , skodadealersupport@misupport.net Dear Mr. Syed, Despite my repeated emails to you regarding an update on action taken for my complaint I have not received any reply from you. It seems like you have put the issue on a backburner and are not at all interested in servicing your customers and looking into their complaints! Can you please tell me if you are going to take any action on my complaints or if I need to contact authorities higher than you to see if anything at all will be done regarding my complaint? Regards, Nitesh Gupta 9311124560 9311124560 2009/6/6 Nitesh Gupta Dear Mr. Syed, Can you please update me on what action you have taken with regards to my complaint? Regards, Nitesh Gupta 9311124560 9311124560 2009/6/1 Syed, Yaser Dear Mr. Gupta We are in receipt of your below said mail and had noted the contents. We regret for the inconvenience caused. You being our valued customer your satisfaction is our primary concern, in view of the same we have taken up your concern with our dealership and have asked for the details of your car. We will revert to you once we receive the details. Thanks & regards, Yaser Syed | Customer Care ŠKODA AUTO India Pvt. Ltd. 501, Wing A, Signature Towers, South City | Gurgaon- Haryana | India | Tel: +91 124 335 1314 +91 124 335 1314 yaser.syed@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com shanker singal Wed, 27 Apr 2011 16:39:44 http://www.clientcomplain.com/TATANano-Complains-16227-SC.html This is to inform you that I have Tata Nano Stnd. on 14 April 2011 in evening I was travelling with my family, while parking the car front left arm got break and i feel a jerk. When I checked what had happen I saw that the front left tyre is out and jam. I dialled the TATA 24*7 road assistance and they provide me the mechanic which told me that its a common problem that ARM get broke and ARM is not available in open market, you get it in the service center only. Thanks to ALMIGHTY that I was not on the road and no one in the family was sitting with me. It give a shock that If such problem is know to TATA then why they are not providing any solution to that. I am not doubting but if the response is such type then I have a doubt are they playing with the life of their clients. Asad Ur Rehman Sat, 16 Apr 2011 13:56:07 http://www.clientcomplain.com/altolxi-Complains-15982-SC.html Hi i have purchaged before 9month altolxi car but i am not saasfied to maruti udhoudg because any person not listening my problam. dilip kumar shukla Mon, 11 Apr 2011 00:01:24 http://www.clientcomplain.com/dewars_garage-Complains-15898-SC.html this is to bring to your notice that on 4.4. 2011 ,I had given my car for service. on 06.04.2011the garage people delivered the car to me saying all necessary work is complete. A s I took delivery of my car and i could reaiise that a/c work was not done though money was charged to me on that a/c.there was no chilling effect inside the car though I ran the car for 20 km. I IMMEDIATELY INFORMED BY MOBILE TO MR. MAHAJON OF DEWARS GARAGE BUT STILL NO CORRECTIVE ACTION IS TAKEN CAR NO-WB16Q2888 INV. NO-166 JOB CARD NO-JC11000138. niharendu majumdar Fri, 08 Apr 2011 15:43:19 http://www.clientcomplain.com/tata_indigo_cs-Complains-15826-SC.html sir our parts in warrienty but not change in pump in warrienty pls reply as soon as possible AMIT KAURA Thu, 07 Apr 2011 11:29:31 http://www.clientcomplain.com/maruthi_suzuki_ritz-Complains-15769-SC.html my car's milage is very short (11 kmph for 1 ltr)i informed many times to the dealer of indus motors kananghad hassan Tue, 05 Apr 2011 22:29:14 http://www.clientcomplain.com/naaptolcom-Complains-15757-SC.html I ordered a Car steroe from Naaptol.com under order No. 1501795. After paying the total amount for the product and delivery, i opened the same today and it is found damaged and rusted. I called Naaptol complaint number and they say that I called after 24 hours of delivery and product cannot be replaced. I asked to speak to the manager and they said he is busy and not available. I would like the product to be replaced failing which further action against the Company should be taken. TARUN REWARI Tue, 05 Apr 2011 18:56:27 http://www.clientcomplain.com/supreme_technologies-Complains-15679-SC.html Bangalore 3-Apr-11 From S kudiarasu selvan s/o T Subramanian nadar 784 Aswathappa building Maruthi floor mill road Kodigehalli Ph 9448311540, 9740633833 Bangalore 560092 To The Commissioner of Police Infantry Road Bangalore The joint Commissioner of police Infantry road Bangalore Sub Complaint against Vishwanathan Mobile no 9916537794 age about 20 of kodugondanahalli police limits for extraction and robbery Sir I would like to inform you that I am residing at the above said address past 10 yrs with my family members. On 01april 2011 at about 10 o clock I have received a phone call from one vishwanathan phone no 9916537794 so on so informed me that there are some old computers for sale available at tannery road and requested me to come and see the same I would like to inform you the above said vishwanathan he was waiting for me at the tannery road hence I went there along with my Honda CB Twister bearing no KA 50 K 2632 so on and also I have taken my cheque book in order to purchase the old computers when I went there the above said vishwanathan had taken me to grave yard there about 5 to 7 persons were standing and suddenly and surprisingly they were round upping me with deadly weapons like long and cheaper and threatened me and also assaulted and man handed at about 2-30 pm and they forcefully taken my cheque book and obtained signature on the cheque no 106632 of HSBC bank current account named with my company name Supreme Technologies and also obtained my signature vehicle transfer form 20 and related documents Thereafter they threatened me that if you lodge any police complaint they do away with my life and live and also that of my family members which has cost not only that but also mental and physical Agni and also danger to my life I would like to inform immediately 5 30 pm I went to the nearest police station kadugondanahalli and lodged the complaint but the police officials did not take care to register the complaint nor acknowledge and endorsement and they made me to site in the police station up to 9 o clock and they asked me to come one next day and again I went to police station on 02 April 11 at about 11 am and they made me to site with police station but not taken any action nor received the complaint at about 6 o clock they asked me to come next day because the concerned official who has to receive was not in the station I would like to inform as said kadugondanahalli ( K G Halli ) police not taken any action to recover my Vehicle and cheque also documents for transferring vehicle form 20 and even though I have furnished the names of the person yet any action and recover the above said properties and belongings of me Hence I have no other option except inform the higher officers Therefore I request you kindly take immediately suitable action against the above said person to recover my motor cycle and also blank cheque also other forms in which they obtain my signature and identify the person properly if shown to me Thanking you Yours S kudiarasu selvan s kudiarasu selvan Sun, 03 Apr 2011 21:09:17 http://www.clientcomplain.com/Tata_Indigo_Manza-Complains-15319-SC.html front door side powerwindow switch faulty jumping rod bush need to changed again,last two months before alrady changed,windshield glass full of spots from begining tried many times to clean.dl5cg1003 aura abs dew white colour,last service changed head light and door lock motor already i m not satisfied with this tata car every body tried to stop me to buy tata car but i bought. i thinks that tata is made for taxi cabs only .need to take action as early as possible manish vashisht 9871335369 bimal vashisht 9971094528 a 106 amarpali greens indrapuram near shipra mall manish kumar vashisht Thu, 24 Mar 2011 18:52:55 http://www.clientcomplain.com/tata_motors-Complains-15128-SC.html I think I have done a big mistake by purchasing Tata’s 1616 tippers when there are plenty new models available in the market today. Every time I call the dealer for genuine spares I simply get an answer saying that the spares are unavailable since it’s a new model. I have 20 such tippers. Can somebody help me please. Thanks & Regards, Satej Neelavar 9880588455 9379388455 Satej Neelavar Mon, 21 Mar 2011 00:37:47 http://www.clientcomplain.com/SKODA_NEW_FABIA-Complains-15008-SC.html Dear Sir, This is regarding the said complain of vehicle n-UP76M4366(new fabia). dealer ordered for the parts before 26th of feb. and my car is standing at the workshop since then.they promise me to give my accidented car after one week but They have been extending the delivery date since then in instalments. Kindly persue the matter as soon as possible as I am facing troubles without my car.dealer GM confirm me the radiator not abailable in co. Regards Rajesh K. Agrawal 09415191553 On Mon, Mar 14, 2011 at 5:57 PM, Autostrada Lucknow wrote: Dear Sir, This is regarding the said complain of vehicle n-UP76M4366 of which the mentioned part n-6RF121253 has not been accepted. The screen print is attached for your ready reference. Kindly peruse and help us in arranging the part as soon as possible. Regards Vikram Dubey Commercial Auto-Lucknow 08090001846 On Mon, 14 Mar 2011 16:00:39 +0530 wrote >Dear Mr. Vikram Dubey, Kindly give the details UP76M- 4366; I could not get the details of the concern from the customer’s mail. Regards,Yaser Syed | Customer Care 0124-3351315From: mansi agarwal [mailto:mansib4u13@gmail.com] Sent: Thursday, March 10, 2011 10:28 PM To: CustomerCare RAJESH KUMAR AGRAWAL Thu, 17 Mar 2011 21:51:15 http://www.clientcomplain.com/dumper_rash_driving-Complains-14957-SC.html daily there are news about dumpers hit and run killing so many innocent people is there any control by the local authorities to control this menace or do we wait for more people to die they drive so rashly pleas look in to this matter so we can save our loved ones glenn silva lobo Thu, 17 Mar 2011 09:09:25 http://www.clientcomplain.com/NAAPTOLCOMCAR_STEREO_WITH_FMMP3USBSD_CARD_SUPPORTSPEAKERSTWEETERSFREE_CAR_SCR-Complains-14432-SC.html DEAR SIR, ORDER ID :1341610 PRODUCT ID:833468 COMPANY : NAAPTOL.COM PRODUCT :CAR STEREO WITH FM,MP3,USB,SD CARD SUPPORT+SPEAKERS+TWEETERS+FREE CAR SCRATCH REMOVER PEN I MADE A PURCHASE THROUGH MY CREDIT CARD AT NAAPTOL.COM FOR RS.2299/- BUT THEY SENT A DAMAGED AND WORTHLESS SET (LOCAL MARKET PRICE RS.800/-), AFTER I TALK TO CUSTOMER CARE AND I RETURN BACK THE CONSIGNMENT THROUGH COURIER, BUT THEY REJECTED TO TAKE DELIVERY, COURIER PEOPLE DELIVERD AGAIN TO ME THE SAME PARCEL WITH EXTRA CHARGES. KINDLY HELP ME AND TAKE SEVERE ACTION ON NAAPTOL.COM TO AVOID FUTURE PROBLEMS chidambaram SV Sun, 06 Mar 2011 08:02:06 http://www.clientcomplain.com/MARUTI_SUZUKI_INDIA_LTD_MSIL-Complains-14428-SC.html MARUTI SUZUKI INDIA LTD (MSIL) Nelson Mandela Road, Vasant Kunj, New Delhi-110070 Board no.46781000 Fax: 46150275 and 46150276 Tel: +918447907394 REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER. Your Resume has been selected from India Job Site for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments. It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The SUZUKI Company is the best Manufacturing Car Company in India; The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune and Mumbai. Your interview will be held at The Company Corporate office in New Delhi on 12th of March 2011 at 11.30am. You will be pleased to know that the 62 candidates selected, 55 candidates will be giving appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview. The Company can offer you a salary with benefits for this post 64,000 INR/- to 200,000 INR/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents. ========================================= REQUIRED DOCUMENTS BY THE COMPANY HRD ========================================= 1. Full Names: 2. Contact Address: 3. Mobile Number: 4. Sex: 5. Age: 6. Photo-copies of Qualification Documents. 7. Photo-copies of Experience Certificates (If any) 8. Photo-copies of Address Proof 9. Two Passport Size Photograph. ====================================== You are to make a cash security deposit of Rs.12, 900/-(Twelve Thousand, Nine Hundred India Rupees) as an initial amount in favor of our company accountant name in charge of collecting payment. The refundable interview security deposit of Rs. 12,900/- should be paid through any [STATE BANK OF INDIA] OR [PUNJAB NATIONAL BANK] Branch closer to you to our company's accounting officer in charge. Account number will be provided to you upon your response to this mail. NB: You are advice to re-confirm your mailing address and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date/time of interview will be mentioned in your offer letter. IMPORTANT NOTICE: Last date for security deposit is 08th of March 2011. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager. Regards, Mr. Aiko Hiroko Human Resources Officer, MARUTI SUZUKI INDIA LTD (MSIL) Tel: +918447907394 welcomarutisuzuki2011@dgoh.org withmarutisuzuki@dgoh.org Suman Prince Sat, 05 Mar 2011 23:07:40 http://www.clientcomplain.com/PARAS_MOTORS-Complains-14002-SC.html Dear Sir this complaint is regarding duplicate car spare parts being sold by PARAS MOTORS SHOP NO 3 DDA MARKET PASCHIM VIHAR, THE owner of said shop is selling all duplicate parts of all cars telling them that they are 100 percent genuine and charging very heavy amount. i hve got my maruti 800 car repaired and serviced for which they charged 3000 rs from me they removed my original parts and replaced with local parts about which i came to know when again i got my car repaired by some other service Centre. kindly take appropriate action against the said owner yours faithfully Amit Berry pink appartment paschim vihar new delhi amit berry Sat, 26 Feb 2011 15:13:08 http://www.clientcomplain.com/mahendira_maximo-Complains-13992-SC.html I purchased a mahedira maximo from VST motors cromepet. Service manual and service coupons were not delivered yet. Vehicle is due for service. I am not getting proper reply from VST Motors. What to do. M ashok Sat, 26 Feb 2011 12:40:23 http://www.clientcomplain.com/CBZ_Xtreme_Complaint-Complains-13765-SC.html Respected Sir, I am SOJI CHACKO.I had taken CBZ XTERME in the date of 28-05-2010.i had completed four service in this bike,but in the fourth service onwords Engine cover oil leak and cylinder leak started(7000km). Now i went for the fifth service and i showed this same problem still service center peoples telling no spare for cylinder.now i dont know what i will do....how i will solve this problem... OTHER COMPLAINTS 1-In the 5500 km running time CHAIN & SOCKET complaint 2-Self start complaint I am giving my all details for the refarance Name : SOJI CHAKO S/O : Chako ADRESS :MADUKKAKUZHIYIL (House) KADAMBODE (Po) MALAPPURAM (Dist) KERALA ZIP 676121 PURCHASE DATE :28-05-2010 PURCHASE PLACE :MARK MOTORS ANGADIPURAM PERINTHALMANNA MODEL :CBZ BLACK ENGINE NO : KC12EBA9E 05384 FRAME N O : MBLKC12EBA9E 06305 REG NO : KL 10 AE 9357 CONTACT NO :+91 9496 582 901 , +91 9747 650 364 Please solve this problem as soon as earler. YOURS FAITHFULLY SOJI CHACKO jins jose Tue, 22 Feb 2011 13:11:00