complaint register form forum complaints letter customer mortage loan online business systems do not call list airtel hutch hp gas airtel hutch vodafone icici http://www.clientcomplain.com Copyright 2010 Clients Complain clientcomplain.com/rss/ en Thu, 24 May 2012 00:08:37 Thu, 24 May 2012 00:08:37 http://www.clientcomplain.com/Ebay_KIRKLAND_MINOXIDIL_5_MENS-Complains-22201-SC.html Dear sir , This is pankaj mehta, My User Name= pankaj.3827 Already i complaint on your custumer care and my Claim number 90330 and i talked to my. Kamar rajeni I booked One Hair Regrowth product (12 MONTHS KIRKLAND MINOXIDIL 5% MENS HAIR LOSS REGROWTH) item no. 380304124732 on 23/4/2012 from Ebay And I received This product On 3 may After Receving I found That company is making me fool Its not a hAir Regrowth Formula For Full Head Its Just A specific Solution For Particular Area And I Knew all this Thing After open the product and read its instruction Book I Given a 3 Screen shot from Instruction >>>>>> http://goo.gl/wiOuK http://goo.gl/OZxdO http://goo.gl/y6hmw After That I given a complaint On Customer Care then They Told Me we will Help You But After Few Days They Told Me that Your Request Has Been Closed Because we Have Asked To seller That they Mention All this Information On Product Buying Page But I said Him That I have A proff when I was dealing This product and booking This Product There Is not Product information On that Page and you Can also Check Your Recording .when I was booking The Item Then again And again I was saying that Mam here is no Information about This Product Then she said you don’t worry Product is Same you just booked it and make the payment Then I maked the payment and booked the order Here Is the Screen Shot Url >>>http://goo.gl/EvYwR When I was Booked the item from this Page Url >>>>>>>>>>>http://goo.gl/dqBFj And You Can check From Your End where Seller Given Information On That Page After Waiting few days they told me we will not help you …..and I was telling him I will go for consumer complaint then they told me we will tell me.. then I said ok.. let see you have recording also and recording never lie … Dear sir Plz.. Help Me for RefundIng My Money … thanks pankaj contact No.- 9716212551 Note: If My Mobile No.Switched Of or Busy then Plz..Call Me Back Again Or Note Down My Alternate No. 9716777543,8010808014 pankaj Mon, 21 May 2012 19:30:28 http://www.clientcomplain.com/Ebay_KIRKLAND_MINOXIDIL_5_MENS-Complains-22200-SC.html Dear sir , This is pankaj mehta, My User Name= pankaj.3827 Already i complaint on your custumer care and my Claim number 90330 and i talked to my. Kamar rajeni I booked One Hair Regrowth product (12 MONTHS KIRKLAND MINOXIDIL 5% MENS HAIR LOSS REGROWTH) item no. 380304124732 on 23/4/2012 And I received This product On 3 may After Receving I found That company is making me fool Its not a hAir Regrowth Formula For Full Head Its Just A specific Solution For Particular Area And I Knew all this Thing After open the product and read its instruction Book I Given a 3 Screen shot from Instruction >>>>>> http://goo.gl/wiOuK http://goo.gl/OZxdO http://goo.gl/y6hmw After That I given a complaint On Customer Care then They Told Me we will Help You But After Few Days They Told Me that Your Request Has Been Closed Because we Have Asked To seller That they Mention All this Information On Product Buying Page But I said Him That I have A proff when I was dealing This product and booking This Product There Is not Product information On that Page and you Can also Check Your Recording .when I was booking The Item Then again And again I was saying that Mam here is no Information about This Product Then she said you don’t worry Product is Same you just booked it and make the payment Then I maked the payment and booked the order Here Is the Screen Shot Url >>>http://goo.gl/EvYwR When I was Booked the item from this Page Url >>>>>>>>>>>http://goo.gl/dqBFj And You Can check From Your End where Seller Given Information On That Page After Waiting few days they told me we will not help you …..and I was telling him I will go for consumer complaint then they told me we will tell me.. then I said ok.. let see you have recording also and recording never lie … Dear sir Plz.. Help Me for RefundIng My Money … pankaj Mon, 21 May 2012 19:23:32 http://www.clientcomplain.com/vlcc_jabalpur-Complains-21336-SC.html please take necessary steps to improve your services at the vlcc outlet at gurudwara road jabalpur. listing just a few for your info and necessary action:- i)cabins where hair cut is done is littered with cut hair. ii)foul smell in the cabin on account of faulty pipelines going out of the wash basin. iii) filthy and torn towels being used after shampoo. fresh towel was made available only after objecting to the use of dirty/torn towel. please take corrective action and improve the situation. S.Mayank Sun, 11 Mar 2012 23:43:40 http://www.clientcomplain.com/DR_HEALTHSMITH_CLINIC-Complains-21064-SC.html I had taken three services ( laser permanent hair removal, beauty packages and weight loss package) Worth Rs. 26,000/- from Dr. Healthesmithe, Saket Branch. Since 9the of Dec 2011, their clinic is closed and none of thee phones are answered. There are round 50 more customers like me, who are affected and whose money has been taken by Dr. Healthesmithe. They are neither opening their clinic, nor providing any information that they will open thee clinic at a certain date. I am told by one of their staff that they have invested thee money collected from their customer in some personal projects. Now they do not have funds to pay Rental, electricity bill, staff salaries or even laundry bill. Their manager Shweta disappeared in thee last week of Nov 2011. Soon after that their owner Tahira and her husband vanished. Some people say they have run withe thee money to Manipur. Can Client Complaints help me to get my money back from therm. Thank you. VINITA KATHURIA Fri, 27 Jan 2012 17:15:41 http://www.clientcomplain.com/Telemall_Hair_Building_Fiber-Complains-19647-SC.html i am 27 year old male and i used hair building fiber product which is belong to telemall.hair building fiber is a waste product for hair,after using continuiously 1 months i contnious lossing my hair.and not develop for new hair.that is also a waste product.please kindly make a note on my complaint and kindly stop such type of false products. please send my money. sarwat gorakhpur uttar pradesh india contact no. 8052618141 id sarwat921978@gmail.com Sarwat Jamal Ansari Thu, 08 Sep 2011 13:44:45 http://www.clientcomplain.com/DHI_Direct_Hair_Implantation-Complains-19437-SC.html DHI is claiming to have a patented procedure (unique method) of hair replacement (hair transplant) in India. The truth is that it is nothing but FUE (Follicular Unit Extraction) method which is performed by several other doctors and companies in India and across the world. FUE method on its own have some serious limitations and once must learn them loud and clear! DHI is claiming this procedure to be a Non-Surgical (Cosmetic) procedure. It is a complete lie. The truth is that, it’s a Surgery performed by plastic surgeons after giving anaesthesia. It is a matter of common sense that without performing surgery how can a surgeon remove and plant follicles from and into human scalp!! Yes the surgeries in last 5 years have gone to a different level and its much more harmless and simpler but to call it Non-Surgical is a big huge fat lie!! DHI is claiming this procedure to be a NO TOUCH procedure. A big marketing gimmick and a blatant lie. How can anyone remove and plant follicles without a surgical equipment touching your scalp? Are they trying to say that they don’t touch your scalp with their hands? If yes, then wherever in the world FUE or FUT methods are performed all the doctors and companies plant follicles without touching your scalp with hands and only using surgical equipments anyways!! DHI is claiming that there will be no scars. All the doctors in India and abroad when they perform FUE method it create small dots and FUT method a fine line, there are no scars anyways. And the fine line or dots are only slightly visible if you shave your head so Its not something new or different what DHI is claiming or doing. For anyone undergoing Hair Replacement (Hair Transplant) procedure the ultimate role is played by a Doctor more then a method or a company. Bottom line is how skilful, artistic and experienced the doctor is and how many surgeries the doctor has performed and what kind of final results he has achieved. That matters the most and not the method!! DHI has recruited 3-5 newly passed outs doctors in India to perform FUE method, who are only trained for 6 months and these doctors have no or very limited experience and track record! Do you want to risk a surgery with new kid on the block which will determine how will you eventually look for the rest of your life?!! Think twice!!! Giving more importance to the Method then a Doctor!! DHI (Direct Hair Implant) is a company and the procedure they perform is FUE method. By calling their procedure DHI procedure they are trying to misguide people of India. As they have Non-experience doctors, they are trying to promote FUE method as DHI method but they don’t tell any patients know as to which doctor would be performing the procedure!! Yet again, question of common sense that the maximum importance should be given to the Doctor, his experience, his track record, his own end results and many more areas related to his background and not to FUE method performed by DHI. The biggest limitation of DHI and in what they perform which is FUE method is that in 1 session they are not able to plant more then 3,000 hair! More then 90% doctors across the world disapprove FUE method and the reason is every human is born with approximately 100,000 hair. The area which is prone to hair loss (Top of the head) has 50,000 to 60,000 hair. If a person has lost even 20% to 100% hair on top of his scalp that means (minimum of 15,000 to 50,000 hair), DHI can only give you 2500 to 3000 hair back!!! Million dollar question is that what about the remaining 12,000 to 47,000 hair??!! How will you get that back?!! Can 3,000 hair compensate the actual requirement of 15,000 or 50,000 hair?!! How would you style your hair with 2500 to 3000 hair when the requirement is of 40,000 to 50,000 hair? The other big limitation of DHI is they are only able to plant new hair through FUE (DHI method) where the follicles are dead in bald areas. They are not able to save your existing hair which you’re born with!!. So tomorrow if you get 3,000 new hair, what about the areas where you still have your own natural hair? How will you save it? Tomorrow if you start losing your own hair, it will start developing very ugly looking patches on your scalp. The last thing you want is to have ugly looking patches on your scalp! Imagine your appearance with patchy scalp?!!! DHI is hiding a very important point from all the clients and doing something which is highly unethical. In FUE method (So called DHI method), the wastage of follicles is minimum 20% to 25%. That means if they remove 100 hair follicles, they are planting only 75 to 80 hair on your scalp but they are hiding this from client. A minimum of 20% or more is wasted in the process and are not replanted! When a client is under anaesthesia, he does not realise what is removed and planted and what is wasted!! But when it comes to charging people they charge people on the basis of what they have removed, and not on the basis of what they have planted!! That means if 3,000 follicles are removed, less then 2400 are planted and 600 or more are wasted but you’re asked to pay for 3,000 which is highly unethical. From a client’s point of view every human has a limited amount of hair at the back of their head (donor area), which can be planted on the top of their scalp. So why would you want to waste 25% of your own follicles after they are removed which are priceless. At the same time why would you want to pay for something which is not even planted? Rather what is wasted?!! Budget wise DHI is charging Rs.100 to Rs.150 per hair follicle. That means to get 3,000 hair you will be spending a minimum of Rs. 3 lacs to 4 lacs but you will only get 2400 or less hair on top of your scalp. Lets go back to the fact that if you need 40,000 to 50,000 hair on top to restore your appearance and if you only get 2400 hair after spending more then 3 lacs, what results and satisfaction would you get? If you want 40,000 hair, will you spend 40 to 60 lacs ($100,000 USD)? Even if you want to spend 1 crore rupees to get a full head of hair, unfortunately no doctor and no company can remove and plant that many hair on top as clinically its proven that your donor area in 1 session of surgery will only allow 2500 to 3000 hair through FUE method and 5000 to 6000 hair through FUT method but not more. You can always do multiple sessions of surgeries but maximum through FUE method you can get 8,000 to 9,000 hair and FUT 9,000 to 15,000 hair but they cannot fulfil a requirement of 50,000 hair. Virendra Sehwag is DHI’s biggest lie on the basis of which people are misguided in 3 major areas. - Virendra Sehwag only got 2800 to 3000 hair at the front through FUE (DHI method) so he only from the front he looks as if he has full head of hair but when you see him from the sides or back he is still more then half bald and when he bowls in any cricket match, you can see his bald areas that are clearly visible. - The pictures used by DHI in magazines and newspapers is only from the front and is computerised otherwise we all know how he looks today!! - In Virendra Sehwag’s TV commercials they use wig to cover his bald areas at the back (crown area) but when he is on the cricket field and is bowling, we all can see that he is more then half bald! The truth is that Virendra Sehwag’s surgery was performed by doctor called Dr. Eleftherios Papanikolaou who used to come to India from Greece but even he could only give Sehwag less then 25% of his hair back compare to what was required and he is still more then half bald. The bigger truth is that Dr. Papanikolaou no longer comes to India to perform surgeries. Why is DHI showing results of Virendra Sehwag to India of a doctor who doesn’t even come to India? Why are they trying to sell their highly new and inexperienced doctors by showing results of a completely different doctor? DHI is claiming to perform surgeries for many bollywood actors but can someone ask them for a proof ? These are all false claims. If they have performed surgeries for even a single bollywood actor, why are they not using the name of the actor, his before and after results, pictures in newspapers and magazines. Why are they only using false and unethical images of Virendra Sehwag? India, beware of DHI. This company by franchising the business to make money is misguiding Indian people in countless areas like • Calling FUE method DHI method • Trying to hide serious limitations of this method including the wastage of follicles. • Promoting 4-5 inexperienced doctors who are newly passed outs and hiding these serious facts from people. • Hiding the wastage of follicles part and charging people on something which is not even planted! • Hiding a million $$$$ fact that after spending 3 to 5 lakhs rupees you will only get 2500 to 3000 hair and they will not be enough to restore your appearance! • Showing Sehwag’s computerised image when the truth is he is still more then 50% bald! • Hiding the truth about who performed Sehwag’s surgery to promote inexperienced doctors. • False claims about bollywood and other people without having any proofs! Cool Guy Fri, 26 Aug 2011 15:25:06 http://www.clientcomplain.com/RICHFEEL-Complains-19058-SC.html Hi All, I also went their Richfeel Clinic in Jayanagar in 3rd block. I spent 35000 bucks for non surgical treatment and within one year, i lost almost all hairs grown by that treatment. Then I approached them and asked for repair of that, initally they said they will reapit it for free and then they charged for that also. I agree with Rakesh that it is complete waste of time and money. First of all, those guys dont know whats is customer service. In spite of shelling out good money from customer's pocket, they hardly give good service and their behaviour is also very rude. They have doctors also but they are there for sellig their products and nothing else. Those doctors dont have any knowledge. I suggest everybody not to go there atleast for hair loss sajeev garg Thu, 04 Aug 2011 13:46:18 http://www.clientcomplain.com/DR_PAULS_MULTISPECIALITY_CLINICGARIAHAT_CENTRE-Complains-16730-SC.html I STARTED TAKING TREATMENT FOR HAIR IN DR. PAUL'S CLINIC FROM MARCH'2010 WITH HOMEOPATHY MEDICINES AND LASER THERAPIES.I ENROLLED FOR ONE YEAR TREATMENT.I DIDN'T HAVE BALDNESS BUT WANTED TO HAVE BETTER HAIR AFTER SEEING DR. PAUL'S ADVERTISEMENT IN NEWSPAPERS.INSTEAD GROWING HAIR I EXPERIENCED SEVERE HAIRFALL FROM JUNE'2010 ONWARDS.I REPORTED THIS AND THEY STOPPED HOMEOPATHY AND STARTED ALOPATHY TREATMENT SUDDENLY.BUT THE HAIRFALL CONTINUED AND TEXTURE OF HAIR GOT DAMAGED.ALL HAIR OF MY HEAD GOT DRY ,THIN AND BROKE EASILY WHILE COMBING. I COMPLAINED BUT THEY DIDN'T HEED TO ME SAYING THAT THEY ARE NOT RESPONSIBLE. I ASKED FOR REFUND BUT INSTEAD THEY TOLD ME TO GIVE MORE MONEY TO THEM.I GOT DEEPLY FRUSTRATED,ANNOYED,PAINED AND LOSS OF CONFIDENCE AND SELF ESTEEM.I LODGED COMPLAIN AGAIN IN THERE REGISTER BUT THEY DID NOT SERVE ME. I REQUEST TO GET VALID JUSTICE AND COMPENSATION MANOJ KUMAR BARMAN Sun, 08 May 2011 20:53:02 http://www.clientcomplain.com/Telemall_Hair_Building_Fibre-Complains-16072-SC.html Please note Telemall advertised Hair building fibre, when ordered at Kolkata, we found the hair solutions bottle seal broken and the content is spilt on the bottle body.The delivery was cancelled immediatel and product returned. The outer cover seal(Plastic envelope) apparently found to be sealed. However when contacted to Telemall helpline the customer care personnel said they will not be able to do anything in case we find the bottles are not sealed upon our re-order. When asked since Telemall is advertising regarding sealing to be confirmed, then who can ensure the product is genuine and un adultrated or contents weight is actual as mentioned in the bottle. The executive immediately ducked and avoided to answer. We feel that may be something is going on here as the cost of product is very high. Please someone look into this.And I would advise all Telemall customers to check our products before taking delivery. Parimal K Dutta Tue, 12 Apr 2011 17:04:39 http://www.clientcomplain.com/Godrej_Saralee_Ltd-Complains-13987-SC.html Dear sir, I bought 96pcs of 'Brylcreem Proteinplus'150g from my nearby Distributor against batch no. B10089 packaging Date 10/10 & I regret to inform you that there is something wrong with this cream. When i opened this cream i discover that cream is giving a weird smell with very loose texture. I think it is not healthy for my hair. I request you, with regret, that you should take care and test well a product before handling it over to a customer. In my case, I need it to be replaced or my money should pay back to me. Naveen Sat, 26 Feb 2011 11:41:54 http://www.clientcomplain.com/divya_kesh_tel_patanjali_yogpete-Complains-7657-SC.html i am 27 year old male and i used divya kesh tel product which is belong to patanjali yogpete haridwar.divya kesh tel is a waste product for hair,after using continuiously 3 months i contnious lossing my hair.and also i used baba ramdev made shampoo.that is also a waste product.please kindly make a note on my complaint and kindly stop such type of false products. pravesh Wed, 15 Sep 2010 00:02:23 http://www.clientcomplain.com/Homeshop18com-Complains-5884-SC.html Dear Sir, i have ordered a lady shaver (Product Code-43984) approx seven days before. My order no is 704520494. > Under this product code, there were three products consist > 1. Lady shaver > 2. Hair Dryer > 3. Curling set > > Whwn product was delivered to me through BLUE DART courier service but hair dryer was missing. I have complaint at Homeshop18 and they have emailed me to provide missing dryer but in actual still i am waiting. Please refer my communication with homeshop18 regds Somesh From: somesh pandey Subject: Re: cheating with customer 704520494 74813890 To: "Contact Info" , scan@homeshop18.com Cc: consumerfourm@aajtak.com Date: Tuesday, 10 August, 2010, 6:45 PM Dear Sir, You are just try to cheat me as still i am waiting for hair dryer since last 20days. Please clear you are providing me or not.Please refer your below mail dated 31/7, in which you have promissed to provide hair dryer with 3~4 days. But 11 days again passed and i am simpley waiting regds Somesh 9891963200 --- On Sat, 31/7/10, Contact Info wrote: From: Contact Info Subject: Re: cheating with customer 704520494 74813890 To: pandey_somesh@yahoo.co.in Date: Saturday, 31 July, 2010, 11:59 AM Dear Somesh Pandey Please note we tried to contact you on the numbers provided but there is no response please be assured hair dryer would be delivered in 3-4 working days and shall update you with the courier details . Warm regards, Customer Care HomeShop18 ---------- Forwarded message ---------- From: somesh pandey Date: Wed, Jul 28, 2010 at 7:34 PM Subject: Re: cheating with customer To: Contact Info Cc: scan@homeshop18.com Dear Sir By simply apologise by you is not going to solve my purpose. Five days passed away and i am still waiting for Hair Dryer. Please note that after your telephonic commitment to send Hair Dryer immediately, i have cancelled to forward this mail to consumerfourm@aajtak.com and other media. Now this is my last warning to send Hair Dryer by tomorrow evening other wise i will send this mail to consumerfourm@aajtak.com and other media. regds Somesh Pandey 9891963200 --- On Mon, 26/7/10, Contact Info wrote: From: Contact Info Subject: Re: cheating with customer To: "somesh pandey" Date: Monday, 26 July, 2010, 1:20 PM Dear Sir We sincerely apologise for the inconvenience caused. Please not we have escalated the matter to our concerned vendor M/s Net Shoppe and shall update you at the earliest . Warm regards, Customer Care HomeShop18 On Sat, Jul 24, 2010 at 7:26 PM, somesh pandey wrote: > > Dear Sir, > i have ordered a lady shaver (Product Code-43984) approx seven days before. My order no is 704520494. > Under this product code, there were three products consist > 1. Lady shaver > 2. Hair Dryer > 3. Curling set > > Today this product has been delivered to me through BLUE DART courier service but hair dryer is missing. I have contected many time on your customer care no 18001800918 but no one is giving satishfactory answer. Now i request you to kinly send me Hair Dryer by monday evening other wise i will send this mail to consumerfourm@aajtak.com and other media and at the same time i will be forced to go in consumer court. > > Regds > Somesh Pandey > 9891963200 somesh pandey Tue, 10 Aug 2010 19:06:10 http://www.clientcomplain.com/vlcc-Complains-4556-SC.html My name is Gayathri from Bangalore. I went to VLCC cunningham road and got myself registered for full face laser treatment(hair removal) . I got in touch with the branch manager Jyothi and she put me to this Dermatologist Dr.Arun Kumar. They said within 7 sessions you will have no hair, no matter however sensitive your skin is and blah.. blah... I agreed and got enrolled for it and weight reduction. Forget 7 sessions even after 10-11 sessions my hair on the face didnt decrease instead started increasing. I used to complain it to Dr.Arun right from the 3rd session. He said it will reduce gradually and asked me to razor my hair and not thread or wax it. I did the same until 10th session and still doing it, unfortunately. When complained Dr.Arun named a biiiiig medical term to it and asked me to get my haromonal tests done. I got all those tests done spending Rs. 5,000/-. The tests were normal. Then Dr.Arun put me to Vibhuti Sharma, who was the head that time. She met me and advised me to go for some more sessions and i agreed. But even that went vain, because there was no results at all. I agree results might vary from person to person, but there cant be no results at all. They have even burnt my skin on the face, and when asked they said its a part of the treatment. Then when asked for re-imbursement Dr.Arun cleverly escaped saying, i cant do anything, but you can avail other services. I said no at that time. Then i got in touch with Mr.Sabu Paul, who was the head of South India at VLCC. He then passed the buck to Dr.Gitanjali, from corporate, who considers herself very smart and spoke to me for half an hour on the phone saying your hair growth is reduced. I dont know why you are saying like this, we cant reimburse your money as that is not VLCC's policy. Instead of consoling me she was so rude. Then i again called Sabu paul so many times and said if not my money give me some services. He sends me an RUDE SMS saying : " We cant give you any services, as you have availed all the services" There was not even one apology note in his SMS. How sad of people representing VLCC at this level, talking like this? Cant even imagine. Hence planning to file a law suit against VLCC for the insult, cheating and Embarassement they put me on. I feel so embarassed to walk with so much of hair on my face now. I am not going to spare them. I am putting this on all leading newspapers. Gayathri Muralidharan Sun, 25 Jul 2010 18:38:02 http://www.clientcomplain.com/vibes-Complains-3162-SC.html these people had there center here when i took the services before 8 months and now they arent providind with the services...........i have paid in full and i'm nither getting the satisfactory answers nor the service nikita Sun, 04 Jul 2010 18:42:16 http://www.clientcomplain.com/videocon_ac_15_ton_modelvas52081-Complains-2710-SC.html Dear concern, i made a complaint on dt 29/05/2010 my complaint number is lud2905100128 after this complaint number of reminder given and consult with mr himanshu(mobile no9316894282/mr jaspal( m no9872204251)and many more persons but always given assurance only and my a/c is still in same position kindly do the needful or revert regards DEEPAK VASHIST LUDHIANA(8054111011) deepak Mon, 28 Jun 2010 14:48:21 http://www.clientcomplain.com/Cleoratra_Saloon_Panchkula-Complains-1614-SC.html Dear Sir, I took services( Hair Rebonding) from a renowned saloon in tricity chandigarh. Saloon cleotatra Chandigarh (Panchkula ) offered me rebonding treatment for smmoth and silky hair for Rs 3500/-. I took the treatment on 13th of March. But because of there treatment my hair got burnt and ugly. I requested them to rectify there mistake. they promised to repeat a mild treatment after a month. At there advice I waited for 2 and half month, but now when i again visited the saloon, they gave me a treatment because of that my hair got more rough. When I discussed about all the harassment i am facing from last 2 months, they ill treated me and ignored me. Now here by make a complaint against them want to recover my Money back with a panelty for all the harassment i have to go through. Hoping for a positive response. Person who treated me in cleopatra - Ms Rachna, Ms Saru. Address SCO 402, Sector 8 Panchkula Yours faithfully Vasudha Sharma 9915031548 # 1002, Sector 19B Chandigarh 160019 vasudha sharma Wed, 02 Jun 2010 19:27:05