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IFB Washing machine Complaints - Machine not working after repairs
IFB Washing machine
Posted: 06 of Jun, 2017 by Ravindra Phansalkar
Machine not working after repairs

Dear Sir,
I am Ravindra Phansalkar from Hyderabad hereby state that,I have an annual maintainance valid upto 12/01/2018 for IFB washing machine Exe-Plus model.The machine was not operting well,hence complaint was given to Hari Sushma services through you.Their mechanic said that the body of the machine to be changed and will cost Rs.4000/- and transportation Rs.700/-I have agreed and they have taken the machine on 5-4-2017 and brought back on 21-4-2017 after repairs and the agreed amount was paid.But after two weeks again the problem arised. After raising the complaint,the mechanic from Hari Sushma services came and inspected.He said that motor and the drum is defective and again it has to be taken to the company for repairs.More over he said that the machine is old and the parts are not available and better go for the new machine.He told me to select the model from any show rooms.My question is that,when the parts are not available,why the AMC taken?
I have asked for the discount for new machine for exchange of my machine as the body and the drum are totally new. And adjust the refund in discount of new machine. He said that,he will write to the company and then call me.Till now no reply from him.
We are facing lot many problems due to non functioning of the washing machine. I am calling them(Hari Sushma Servics) but they are not lifting the phone.
You are requested to take necessary action at the earliest and solve the problem which I am facing for last 20-25 days.

Regards
Ravindra Phansalkar


 
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  Posted on 07-Jun-2017 , Posted by [email protected]   Send Mail
Dear Ravindra,

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