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IFB Washingmachine Complaints - indifferent customer care
IFB Washingmachine
Posted: 18 of Aug, 2017 by ramakrishnan.g
indifferent customer care

I bought one IFB FL W/M EX.VX ULTRA for Rs.30917/ on 5-8-2013 vide bill no.12410000144809.The warranty was upto 4-8-17.About ten days before the expiry of warranty the machine while running started creating big noise with smoke coming out scaring us.A.complaint was made and Pradeep Enterprises managed to come to attend to the complaint just on the eve of warranty expiry so as to avoid free replacement of parts.The technician wanted AMC to be made for two years so as to replace the drum immediately.I opted for one year AMC and paid the money on 4-8-17 and since then I have been making repeated complaints to customer care and they in turn give a ticket no. and no one from the agency namely Pradeep Enterprises,Chennai cares for the complaint.They close the ticket no.with out any action.May I therefore request you to look into the complaint and arrange for replacing the drum immediately.
Thanking you,
G.Ramakrishnan.
Customer Code No.3794717
 
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  Posted on 29-Aug-2017 , Posted by [email protected]   Send Mail
Dear Sir,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
 
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