India Today Magazine Complaints - Erratic delivery and defective gift

Erratic delivery and defective gift

I subscribed to India Today Weekly magazine in response to a mail soliciting subscriptions in September 2010 and made full payment for one years' subscription.(Subscription No. ITE 1987796 )
I got acknowledgment for the payment and was given to understand that my subscription would start from issue dated November 1st.
As I did not get any copies of the magazine till Nov. 2nd week, I complained to their toll free No. and was told that the delivery would be made in two days.As I did not get any magazines even after one week I again complained and got the same reply.This went on for two weeks and finally (After six complaints!)in the last week of November all issues for November were delivered together!
The delivery of the magazines again stopped after 2nd week of December and again after repeated complaints all issues were delivered together!
Now I have to plead every week for the delivery of the magazines and the issues are delivered well after the concerned week.
The gift (Accord Mobile Phone) was delivered after persuasion of more than six weeks and I have discovered that it is a defective piece!I wrote to them on January 12th and January 22nd and one Mr.Vijay Kimar,Executive,Customer Care assured that they had instructed the concerned department to ensure timely delivery of all future issues,but it has still not happened.My repeated requests to replace the defective handset have fallen on deaf years and I have no option but to explore other avenues (The Print Media) to get my complaints redressed.I sincerely hope that you would be able to make the concerned people see reason and stop taking their subscribers for a ride!

Jayant Gothe,
Mob:9324325843
Sub.No.:ITE 1897796

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Posted on 31-Jan-2011 , Posted by onlinesupport Send Mail

Dear Sir,

We have come across your online complaint registered on clientcomplaint.com

We would like to inform you we are unable to find the details of the order.
We are requested to you kindly provide us the below mention details:-

Booking id-
Order no.-

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on offersb@bagittoday.com.

Please note our new customer care number is now – 0120-4112424

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for the quicker response.

Thanks & Regards,
Team, BagIt Today.

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