LG Refregirator Complaints - Harrassment & Unsatisfactory after sale Service

Harrassment & Unsatisfactory after sale Service

Dear Mr. Ganesh,

It is again inormed you that my grievance has not been resolved so far.

You can easily magine thathow such type of after sale service will effect
your company creditabilty.

Rajiv Mehta

----- Original Message -----
From: "S P SHARMA"
To:
Sent: Friday, September 09, 2011 11:45 AM
Subject: Fw: RE: Harrassment & Unsatisfactory service after sale

> Dear Mr. Ganesh,
>
> Sorry to inform you that inspite of constant follow up my grievance has
> not been resolved so far.
>
> It is really harrssmenmt to the customer who pay heavy price taking into
> account the after sale service.
>
> I hope you will take it seriously to avoid unhealthy relations with your
> comapny.
>
> Thanking you,
>
>
> Rajiv Mehta
> (M0 94665-73463
>
>
>
>> ----- Original Message -----
>> From: S P SHARMA
>> Sent: 09/06/11 09:43 AM
>> To: igservice@igindia.com
>> Subject: Fw: RE: Harrassment & Unsatisfactory service after sale
>>
>> Dear Sir,
>>
>> It is regretted that so far no sincere initiative has been taken to
>> resolve my following grievance.
>>
>> Such type of behaviour is not expected at all from a company like yours.
>>
>> Your valuable customers always purchase your products on the hope that
>> whenever any fault is found in your product in future it will be taken
>> care of promptly without any hardship but in my case this has not been
>> expirenced.
>>
>> I again approach you that keeping in view your Comapny's creditabilty my
>> grievance may be taken on priority.
>>
>> Thanking you,
>>
>>
>> Rajiv Mehta,
>> (M) 94665-73463
>> Landline-0180-2666202
>>
>>
>>
>> > ----- Original Message -----
>> > From: S P SHARMA
>> > Sent: 09/03/11 12:09 PM
>> > To: lgservice@lgindia.com
>> > Subject: Fw: RE: Harrassment & Unsatisfactory service after sale
>> >
>> > Dear Mr. Ganesh,
>> >
>> > Thank you very much for respondingg & paying attention towards my
>> > grievance.
>> >
>> > Here ,I would like to have your personal attention in spite of auto
>> > reply action.
>> >
>> > You will appreciate that grievances for such products which have become
>> > the necessity of daily routine are required to be resolved soon in the
>> > interest of your valuable customers & the good will of your comapny.
>> >
>> > I always prefferred to buy your products in the past. For my all home
>> > needs only your brand have been purchased but now I feel that perhaps I
>> > have committed any mistake.
>> >
>> > Your prompt attention is sought in this regard please.
>> >
>> > Thanking you,
>> >
>> > Rajiv Mehta
>> > M) 94665-73463
>> >
>> > > ----- Original Message -----
>> > > From: LG Service
>> > > Sent: 09/03/11 09:56 AM
>> > > To: S P SHARMA
>> > > Subject: RE: Harrassment & Unsatisfactory service after sale
>> > >
>> > > Dear Customer,
>> > >
>> > >
>> > >
>> > > We acknowledge your concern & forward it to our branch office in
>> > > order to take an immediate step in this regards.
>> > >
>> > >
>> > >
>> > > To help us serve you better, please provide us your valuable
>> > > feedback, on our service ID serviceindia@lge.com.
>> > >
>> > >
>> > >
>> > > Thanking you and reassuring you of our best services always.
>> > >
>> > >
>> > >
>> > >
>> > >
>> > > Your's Sincerely
>> > >
>> > >
>> > >
>> > > Ganesh
>> > >
>> > > Customer Service - LG Electronics
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> > > -----Original Message-----
>> > >
>> > > From: S P SHARMA [mailto:sharmasp7@mail.com]
>> > >
>> > > Sent: Friday, September 02, 2011 6:48 PM
>> > >
>> > > To: lgservice@lgindia.com
>> > >
>> > > Subject: Fw: Harrassment & Unsatisfactory service after sale
>> > >
>> > >
>> > >
>> > > Dear Sir,
>> > >
>> > >
>> > >
>> > > Your kind attention is sought towards my following grievance which
>> > > has not been resolved inspite of contacting the concerned officials.
>> > >
>> > >
>> > >
>> > > I am being harrassed by your service Centre at Panipat i.e M/S Hari
>> > > Om Service.They have already charged wrongly Rs. 1060.00 on account
>> > > of Gas Filling whereas compressor was to be replaced.
>> > >
>> > >
>> > >
>> > > Your relation officer at Karnal Ms Madan is also not using her office
>> > > appropriately so that my grievance is resolved once for all.
>> > >
>> > >
>> > >
>> > > I hope an early actionby your office in this regard.
>> > >
>> > >
>> > >
>> > > Thanking you,
>> > >
>> > >
>> > >
>> > > Rajiv Mehta,
>> > >
>> > > > > (M) 94665-73463
>> > >
>> > > > > Landline-0180-2666202
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> > > > ----- Original Message -----
>> > >
>> > > > From: S P SHARMA
>> > >
>> > > > Sent: 09/02/11 06:40 PM
>> > >
>> > > > To: nareshkumar-cs@lgindia.com
>> > >
>> > > > Subject: Fw: Harrassment & Unsatisfactory service after sale
>> > >
>> > > >
>> > >
>> > > > Dear Sir,
>> > >
>> > > >
>> > >
>> > > > It is regretted that so far my grievance has not been resolved.
>> > >
>> > > >
>> > >
>> > > > Delaying tactics are being used by your service centre at
>> > > > Panipat.They had already clarified that compressor had to be
>> > > > replaced but now they are not interested to replace the same.
>> > >
>> > > >
>> > >
>> > > > Your relation officer Ms madan at Karnal is also taking side of
>> > > > your service centre at Panipat i.e M/S Hari Om.The reason for the
>> > > > same well known to her. Hence I have no other alternative to
>> > > > approach your good office so that my long outstanding grievance is
>> > > > resolved without any further delay.
>> > >
>> > > >
>> > >
>> > > > Under the circumstances,it would be better to depute company's
>> > > > engr. & replace the defective compressor.
>> > >
>> > > >
>> > >
>> > > > An early action is desired.
>> > >
>> > > >
>> > >
>> > > > Thanking you,
>> > >
>> > > >
>> > >
>> > > > Rajiv Mehta,
>> > >
>> > > > > (M) 94665-73463
>> > >
>> > > > > Landline-0180-2666202
>> > >
>> > > >
>> > >
>> > > >
>> > >
>> > > >
>> > >
>> > > > > ----- Original Message -----
>> > >
>> > > >
>> > >
>> > > > > ----- Original Message -----
>> > >
>> > > > > From: S P SHARMA
>> > >
>> > > > > Sent: 09/01/11 12:30 PM
>> > >
>> > > > > To: nareshkumar-cs@lgindia.com
>> > >
>> > > > > Subject: Fw: Harrassment & Unsatisfactory service after sale
>> > >
>> > > > >
>> > >
>> > > > > Dear Sir,
>> > >
>> > > > >
>> > >
>> > > > > It is to inform you again that your service centre Panipat has
>> > > > > contacted me on phone in respect of my following grievance &
>> > > > > asked me to send my refrigerator to their works at Panipat to
>> > > > > inspect the fault.
>> > >
>> > > > >
>> > >
>> > > > > I am failed to under stand that when they have already inspect
>> > > > > the refrigerator at my residence & informed that compressor has
>> > > > > to be peplaced then what is the idea to send it to their works.
>> > >
>> > > > >
>> > >
>> > > > > Moreover, I have lost faith in their services & hence not
>> > > > > interest to send my refrigerator at their works.
>> > >
>> > > > >
>> > >
>> > > > > You are once again requested to take prompt action in the matter
>> > > > > so that my compressor is replaced without fails so that I may be
>> > > > > in position to get the services of my refregirator without any
>> > > > > difficulty.
>> > >
>> > > > >
>> > >
>> > > > > I hope your good office will pay attention on priority to resolve
>> > > > > my grievance.
>> > >
>> > > > >
>> > >
>> > > > > Thanking you,
>> > >
>> > > > >
>> > >
>> > > > > Rajiv Mehta,
>> > >
>> > > > > (M) 94665-73463
>> > >
>> > > > > Landline-0180-2666202
>> > >
>> > > > >
>> > >
>> > > > >
>> > >
>> > > > > ----- Original Message -----
>> > >
>> > > > > From: S P SHARMA
>> > >
>> > > > > Sent: 08/29/11 02:29 PM
>> > >
>> > > > > To: nareshkumar-cs@lgindia.com
>> > >
>> > > > > Subject: Harrassment & Unsatisfactory service after sale
>> > >
>> > > > >
>> > >
>> > > > > Sub.:- Harrassment & Unsatisfactory service after sale
>> > >
>> > > > > Dear Sir,
>> > >
>> > > > > It is a matter of great concern & surprise that I had purchased
>> > > > > your Refrigerator Model no.- GL325TM vide Bill No.3592 dated
>> > > > > 12.06.06 from M/S Electro World, Panipat.
>> > >
>> > > > > This Refrigerator started giving troubles from the last 2 years
>> > > > > but since these weretolerable hence were ignored from my side.
>> > >
>> > > > > However, when I had no other alternative, I approached/complained
>> > > > > your authorized service Centre i.e M/S Hari Om Service, Panipat
>> > > > > vide Complaint no.- 110601048605 on dated- 31/05/11.
>> > >
>> > > > > After that, visiting so many times your service centre , finally
>> > > > > Mr. Rathi (Engr.) visited my residence NFL ,Township,Panipat &
>> > > > > clarified that Gas is to be filled up. Hence, gas was filled up
>> > > > > on dated 07.06.11 & an amount of Rs,1030/- was charged from me
>> > > > > vide Receipt No. 2182.But, again the same fault was noticed &
>> > > > > complained in this regard. Then, gas was filled up on 09.06.11
>> > > > > again.
>> > >
>> > > > > Now, after passing 2 months time, the same problem has arisen &
>> > > > > when your Service Centre was contacted vide Complaint no.-
>> > > > > RNA110827010506 dated 27/8/11 in this regard & they ( Mr. Pawan
>> > > > > ,Engr.) have mentioned that compressor has to be replaced & since
>> > > > > my Refrigerator’s guarantee period has been over in the month of
>> > > > > May,2011 hence Rs, 4200.00 has to be paid by me.
>> > >
>> > > > > You will appreciate that I have purchased your product due to
>> > > > > your product durability & reputation in the market but under the
>> > > > > above circumstances, I feel that these are not considered as
>> > > > > satisfactory. Above these your Service Centre Service are also
>> > > > > not reliable since within aperiod of2 months, same fault is being
>> > > > > experienced. I now feel cheated that in the first instance i.e on
>> > > > > dt. 31.05.11, compressor was required to be replaced which was
>> > > > > not replaced at that time so that my grievance could have been
>> > > > > resolved once for all but this was not done & Rs.1060/- was
>> > > > > wrongly charged from me. Reasons for not replacing compressor at
>> > > > > that time are well known to your Service Centre, Panipat.
>> > >
>> > > > > Under the above circumstances, I approach your good office that
>> > > > > prompt action may be taken to replace my defective Compressor so
>> > > > > that I can get satisfactory service of your product without fail.
>> > >
>> > > > > Needless to mention that action to refund my earlier paid amount
>> > > > > of Rs.1060/- is required by your good office which were wrongly
>> > > > > charged by your Service Centre. I hope, keeping in view your good
>> > > > > /healthy relations with the your customers an appropriate action
>> > > > > will be taken.
>> > >
>> > > > > Thanking you,
>> > >
>> > > > > Rajiv Mehta,
>> > >
>> > > > > (M) 94665-73463
>> > >
>> > > > > Landline-0180-2666202
>
>
>