MAX New York Life Complaints - paid up mode request is not processing

paid up mode request is not processing

With reference to my request no:7258616 against my policy no: 246664627,I have requested to invoke my policy in paid up mode and stop the ECS with immediate effect as I do not wish to pay and continue this policy any more from this month onwards.However,they are not interested to take any positive action.

I request to provide the proper service to your customer by positive intention.

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Health & Life Insurance

Posted on 02-Dec-2011 , Posted by MaxNewYorkLife Send Mail

Dear Mr. Bhattacharjee

Thank you for writing to Manager Services.

This is with reference to your query regarding policy number:246664627

We would request you to please provide us a duly signed written declaration for the ECS deactivation in the policy.

Further, we would like to inform you that incase of non payment of premium there will be a grace period of 15 days. If any Premiums remain unpaid at the end of the grace period this Policy will go into Non-Forfeiture with effect from the due date of such unpaid Premium.

Please find below the details of Reduce paid up addition :

Reduced Paid up Insurance is one of the non-forfeiture options of the policy. A reduced paid up insurance is the amount of paid-up insurance (sum assured reduces, term remains same), which can be purchased by utilizing the Surrender Value. This option automatically comes in force on lapsation of the policy provided the policy has sufficient cash value.

In case of any clarifications call us at "Customer Helpline: 1800 200 5577 (Toll free) or e-mail at service.helpdesk@maxnewyorklife.com.

It is our endeavor to keep improving our services to continuously meet your expectations. Hope, the above response to your complaint is complete and is to your satisfaction. In case you are not satisfied with the response, please write to us at nodal.officer@maxnewyorklife.com with in 8 weeks.

Thanks and Regards
Manager Services
Max New York Life Insurance Co. Ltd.
Operation Center, Plot No. - 90 A
Sector - 18, Udyog Vihar
Gurgaon - 122002
Toll Free - 1800-180-5577 // 1800-200-5577

Posted on 02-Dec-2011 , Posted by tanu Send Mail

As per their reply I have sent the scanned signed copy of my application for deactivation of ECS.Now let's see how much time they take to process it.I have requested for an acknowledgement,however have not received anything yet.
T Bhattacharjee

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