complaint register form forum complaints letter customer mortage loan online business systems do not call list airtel hutch hp gas airtel hutch vodafone icici http://www.clientcomplain.com Copyright 2010 Clients Complain clientcomplain.com/rss/ en Thu, 24 May 2012 01:24:07 Thu, 24 May 2012 01:24:07 http://www.clientcomplain.com/Tarun_Motors-Complains-21977-SC.html They are real cheaters. If you want to save your money then plz dont buy any bike from them. They demand more money compared to other delears. Thank god I saved and didnt buy the bike from them but they have taken my cheque and not returning it to me and charging 250 Rs for petrol as their peron had gone to collect money from the bank and on right time i told the bank not to debit the amount. And now he is not returning the cheque and said if I pay 250 Rs only then I would get my cheque back. sonal kapoor Fri, 04 May 2012 13:34:44 http://www.clientcomplain.com/sri_srininivasa_automobiles-Complains-21972-SC.html Hi, One of the dealer of Hero Moto Corp cheated me. A booking amount of Rs. 20,000/- was paid in cash on 28th December, 2011 but even after a month no delivery was made. On the contrary, the full amount was asked for in order for the delivery to be made. On 21st February, I paid the full amount i.e Rs. 76,100/- in cash for a Hunk with double disk and was assured of delivery within another 3 days. This period was extended by another 3 days.On enquiring after this given period, I found that the showroom had been shut down and no phone calls were being received. On contacting the Chennai Area Sales Manager, Mr. Kiran Kumar I was informed that it takes hardly 3 days to deliver a Hunk bike in Chennai. After he made a call to the dealer, I was told that the bike will be delivered the next day but the same story was repeated all over again and I am still waiting for the bike to be delivered. I was finally given a cheque for Rs. 76,100/- towards the refund of my money in March but the same bounced and led to Rs. 336/- being charged by the bank, thus bringing my total loss to Rs. 76,436/- Thereafter, I approached both the dealer and the company innumerable times but neither has the bike ordered for been delivered nor has my money been refunded. Krishnakumar MP Thu, 03 May 2012 23:06:33 http://www.clientcomplain.com/honda-Complains-21962-SC.html millege problem basavantappa Thu, 03 May 2012 15:11:40 http://www.clientcomplain.com/bajaj_platina_tn51_s0037-Complains-21888-SC.html my bike bajaj platina(silver)TN:51 S:0037 am finish my deues but not recive the orginal RCBOOK & BIKEKEY ALSO NOC HOW TO RECIVE THE DOCUMENTS u.lourduraj Sat, 28 Apr 2012 01:06:21 http://www.clientcomplain.com/tvs_motor_company-Complains-21583-SC.html TO WHOM EVER IT MAY CONCERN.PLEASE LOOK IN TO THIS MATTER SERIOUSLY.I AM THE OWNER OF TVS APACHE CHASSIS NO.MD634KE40A2K18091,ENGINE NO.OE4KA2184750,I PURCHASED MY APACHE ON OCTOBER 2010 FROM VISHAL TVS GANESH NAGAR HYDERABAD.FROM THE DATE ONE ONWARDS I AM FACING NOISE FROM FRONT FORK ON ROUGH ROADS TAK..TAK..TAK..,SO NEXT DAY I TOOK MY VEHICLE TO THE VISHAL SERVICE CENTER ONE PERSON AFTER TAKING ROAD TEST SAID THAT WE WILL SOLVE IN THE FIRST SERVICE,AFTER COMPLETION OF FIRST SERVICE ALSO PROBLEM REPEATED SAME,AGAIN GIVEN VEHICLE FOR THE SAME COMPLAINT TWO TIMES AND THEY ARE UNABLE TO SOLVE THE PROBLEM.I GOT IRRITATED WITH THIS NOISE AND I TOOK TO SUSHEEL TVS MOOSAPET HYDERABAD FOR SECOND SERVICE AND I GIVEN THE NOISE COMPLAINT.AT THE TIME OF DELIVERY THEY SAID THAT NOISE IS RECTIFIED,BUT THEY DID NOT SOLVED THE PROBLEM AND I WAS GIVEN VEHICLE BACK AFTER THE FEEDBACK CALL,THEN THEY SAID THAT WE HAVE TO REPLACE FORK PISTONS AND THE PART IS NOT AVAILABLE,AFTER ONE WEEK THEY RECEIVED PARTS WHICH ARE ORDERED AND REPLACED PISTONS OF MY BIKE,WITH THIS PROBLEM IS RECTIFIED AND NOISE ON ROUGH ROADS WHICH IS COMING IS RECTIFIED BUT WHEN EVER I AM GOING ON SMALL STEP LIKE LIKE THING OR ON SPEEDBRAKER AT 10KMPH TO 15KMPH SPEED A SHOCK IS TRANSFERED TO MY HANDS BY MAKING DHAK.. TYKE OF NOISE THEN I TOOK VEHICLE AGAIN TO SUSHEEL TVS SERVICE CENTER THEIR A TECHNICIAN NAMED KALYAN SAID THAT MORE THAN REQUIRED OIL TOP UP DONE IN THE CYLINDERS BECAUSE OF WHICH PISTON IS NOT GETTING RECIPROCATED AND DOES NOT ABSORBING THE SHOCK.AFTER THIS AGAIN THE TAK TAK NOISE ON ROUGH STARTED AND WHILE APPLYING BRAKE DISC HANDLE IS SLIDING TOWARDS FRONT AND I WAS GIVEN FOR THIRD,FOURTH AND FIFTH SERVICE WITH SAME COMPLAINT THEY DID NOT SOLVED THE PROBLEM.AFTER FEED BACK CALL FROM SUSHEEL TVS I WAS GIVEN VEHICLE FOR THAT COMPLAINT.HERE THEY TIGHTENED THE HANDLE AND GIVEN VEHICLE BACK TO ME BECAUSE OF WHICH WHENEVER I AM TAKING A TURN I FEEL HARD TO STEER. LASTLY I GOT IRRITATED AND I TOOK TO SAANVI TVS WHICH IS NEWLY OPENED AT KOMPALLY NEAR CINE PLANET SECUNDERABAD.HERE ALSO THEY ARE UNABLE TO SOLVE THE PROBLEM.NOW THE REASON I AM COMPLAINING YOU THAT I WAS HABITUATED TO DRIVE THE VEHICLE WITH HARD STEER HANDLE BUT MY FRIEND WHO CAME HERE TO SPEND HOLIDAYS TOOK MY VEHICLE TO DRIVE AND WE BOTH WENT OUTSIDE SUDDENLY WE BOTH FALLEN AT THE TURNING NEAR THE HOME BECAUSE OF THE HARD HANDLE MY FRIEND INJURED.NOW I DONT KNOW WHAT YOU PEOPLE WILL DO YOU HAVE TO RECTIFY MY CONCERN AND MY VEHICLE IS IN WARRANTY PERIOD.I AM SATISFIED IN ALL THE ASPECTS WITH MY BIKE BUT ONLY WITH THE NOISE I AM NOT HAPPY.PLEASE RECTIFY THIS PROBLEM AS EARLY AS POSSIBLE AND I WILL BE WAITING FOR YOUR CALL. b naga prasanna srinivas Sun, 01 Apr 2012 23:04:59 http://www.clientcomplain.com/Suzuki_motors-Complains-21552-SC.html SUZUKI MOTORCYCLE INDIA PRIVATE LIMITED 100 southex plaza, 389 masjid moth, south extension II New delhi , national capital territory of Delhi India-110049 Ph:+91 1244170700 Customer care officer: katsumi takata, joint managing director Sir, Sub: Complaint Regarding SUZUKI access service Am shivu from Bangalore pls don't given for service u r Suzuki motors in SAPTHAGIRI Service station rajajinagar in Bangalore. because in this service center their is no well trained technicians they are all r learner I think. I am given my Suzuki access 125cc scooter for service at last month at the time of given my vehicle for service but after the service I am facing problem vehicle automatically stop at the time of runing ten to fifteen km after start very difficult pls solve this problem... shivanna Thu, 29 Mar 2012 22:06:23 http://www.clientcomplain.com/SUZUKI_GS_150R-Complains-21450-SC.html Dear Sir/Madam, My name is Grandhi Anil Kumar, from Guntur District, Chilakaluripet, A.P., I am using GS 150R from Decenmber 2010, Engine Number G423-143081. from starting onwards I have getting somany problems with this bike. like Gear to Gear Gap, Low mileage (30KMPL) and no pickup. from starting onwards I was facing so many problems because that showroom service engineers. for 16000 kilo meters i got head complaint. when i am giving for 2nd service the service engineers are not fix the back wheel properly... when i was riding on my bike it was completely damaged. for that damage there is no responsible from the show room side. I have recieved my bike on Dec2010. 1. Low Mileage 2. Low Pickup 3. Worst servicing 4. No Responsibility 5. Not having specified spare parts. please check this bike servicing list from starting onwards.. how many times, how many spare parts are changed to this bike with in one year. for 16000 kilo meters I got Head Complaint.. and it was already in the bore postion. How Should I Maintain this bike and how can I prefer this bike to others. PLEASE UNDERSTAND MY PROBLEM AND RECTIFY THIS PROBLEMS IMMEDIATELY. grandhi anil kumar Sat, 24 Mar 2012 21:38:30 http://www.clientcomplain.com/Honda_Activa-Complains-21427-SC.html Hi, My active have handle problem since 2 month, i showed in service certer which is in Navi Mumbai. Its address is : Pratik Honda, Shop No. 6/7, Sector-12, Kharghar,Navi Mumbai, Ph. no.- 022-27742778/27742770. They told me that its needs to replace but doent have parts currently. they keep telling the same since 2 month and my bike is standing at my parking area since 2 month. May i know tha why you sell the bike if you doesnt have part for repair. I have spent so much money in rickshaw for travelling due to bike issue and can't bear further. I need my solution ASAP. Please check and resolve my issue ASAP. Please me call in case of any futher details require. Thanks, Ravi Ravi Kishore Fri, 23 Mar 2012 16:23:39 http://www.clientcomplain.com/hero_himgiri_srevice-Complains-21306-SC.html hallo sir/madam, how are , i am vaibhav chugh, meri complaint yeh hain ki maine kanti nagar hero honda showroom se CBZ XTREME DL13SK7424, li thi, per mujhe service ka offer jhilmil industrial area diya gayaa, main jab bhi yha service ke liye jata hu ek to inka bolne ka tarrikka sahi nahin hain, upper se maine inse pucha ki kya main service kahi aur karwa sakta hu mujhe manaa kar diya gayaa ki jhaa bhi service karwayoge to fir dubara hum nahi karenge, aub meri bike ki 3 free service ho chukihain per mei bike ki service kate waqt left panel ki sticker monogram ATFT uttar gayaa jo ki maine inhe kha inhone mujhe keh diya ki humhare pass abhi sticker hain nahin aate hi hum ph kar denge, ,maine inh likhit main dene ko kha per mujhe manaa kar diya ki likhit main nahin de sakte, aaj 1 month ho chuka hai, aub jab bhi call karke monogram ki baat puchta hu to mujhe keh dete h ki abhi nhi aaya,,,,,, aur meri kya kisi ki bhi bike ander service k liye lekar jate hain to seet maarte hain ulat pulat karke gaadiyaa bahar nikaalte hain,, vaibhv chugh Tue, 06 Mar 2012 23:52:30 http://www.clientcomplain.com/suzuki_access_125-Complains-21090-SC.html Dear Sir, we are purchase Suzuki access 125 on 30/01/2012. and next day 31/01/2012 morning engine is not working. than we contact on Ravi Wheels PVT.Ltd.Baroda,Gujarat,India. but they are not reply properly. so tell me when we can solve this problem and also i suggest you should change this type of dealer which are not given good services ultimate Suzuki name spoil due to this type of Dealers in Gujarat. really i can't believe that suzuki engine quality is so poor, next time i never suggest to buy Suzuki product to my relative & friend keyur patel Tue, 31 Jan 2012 11:07:31 http://www.clientcomplain.com/Honda_Activa-Complains-21077-SC.html Sir we have lost our honda activa with AP09ULTR4825 near malaysian circle.So please takecare of my complaint. kumudini Sun, 29 Jan 2012 18:16:28 http://www.clientcomplain.com/Motor_Cycle-Complains-21074-SC.html Sir,I have won a Motor cycle from a weekly lottery organised by Buddha Vihara Society. Although i got the motor cycle but it was without a sales letter.The society gave me the Cash Memo which was fully paid. But when i went to the Dealer for sales letter, they put me a condition that , i must take insurance as well as registration from them. I told them i am from other state but they insist that they will not give. Lastly i have to pay the insurance as well as registration fees.They registered in the name of the Society but not in the name of the winner. for that i have to went there three times. Now i have tyo change the name as well as registration No as it was of other state. The name of the dealer is Assam Motors, Tinsukia Assam. Willia Chautang Sun, 29 Jan 2012 14:56:12 http://www.clientcomplain.com/honda_twister-Complains-21055-SC.html I have bought a twister before 9 months from TIRUR DEALER [KERALA] AM HONDA. Now its engine is damaged and now the dealer is not ready to accept my problem.I have given the vehicle to service for about 1 month . Even now its not ready.Please take necessory action against the dealer and give my vehicle as early as possible. Twister no-KL 55 H 7956 yours faithfully MANSOOR 9846561800 mansoor Fri, 27 Jan 2012 10:10:20 http://www.clientcomplain.com/Balaji_Motors_Meerut_Road_Ghaziabad-Complains-21033-SC.html I have Purchased LML NV dt. on 31/10/2010 from Balaji Motors, Meerut Road Ghaziabad on cash payment by paying Rs. 44500/ App. I have noticed to dealer some problem, which are mentioned below, 1. Scooter's Engine having sound, which is not expected from a new vehicle. 2. Scooter can off any time while leaving excelator on red light. 3. Scooter Average is btween 18-22 KM Per Ltr. 4. I have visited service center several times, & every time I snet my scooter them for one to two days & after that they assured that your scooter is fine now, but the same problem is there. 5. I visited service center yesterday (22Jan2012) & they asked me to give them scooter very last time & I okey for this last time & the same problem will be there, I'll for a consumer court. 4. Scooter is feeling load after driving of 10-15 KM. Dinesh bansal Mon, 23 Jan 2012 12:15:32 http://www.clientcomplain.com/HERO_HONDA_GLAMOUR_BIKE-Complains-20964-SC.html Respected Sir, I would like to inform you that Unfortunately I have purchased Hero Honda Product – Glamour Bike on dated 26-03-2008 from your authorized dealer M/s Shivalik Automobiles Kalka, Distt. Panchkula, State Haryana. NAME : GLAMOUR COLOUR : BLACK & WHITE ENGINE NO.: 07HASM11042 CHASIS NO.: 07HAWC10848 OWNER’S MANUAL NO. 322924 BATTERY : EXIDE 7G7622519 From the very beginning I am facing a lot of problem from this defective product about that I had already informed you Vide Regd. Letter dated 16-05-2008 ( Copy Enclosed ). From the March 2008 onwards, every after some months one or two defects/ faults comes and were repaired by your dealer at the time of service of the Bike till today. Now a major fault come over (i.e. Engine is going to be seized as told by the mechanic). During this period from March 2008 to till date it never goes smoothly & always gives problems & I have spent a lot of money on your Useless Product. Now you are requested to think over the whole matter sympathetically and instruct your company free replacement of Engine Parts and Engine Service at the earliest otherwise I will take the shelter of Consumer Court. Thanking You Yours Faithfully ( MOHAN LAL ) H.NO. 111, SUBHASH NAGAR, PO HMT PINJORE, TEHSIL:KALKA DISTT. PANCHKULA ( HARYANA) PINCODE : 134101 MOBILE NO. 09896764022 PRASHANT SAGAR Thu, 12 Jan 2012 14:06:53 http://www.clientcomplain.com/Honda_Activa-Complains-20916-SC.html After purchasing Honda activa I realised that the product is of poor / worst quality and that too their dealer's services expecially Sai point at Thane. Least bothered people and never to purchase or approach them. I purchased two honda activa and one of them found to having battery problem within first 7 days.The battery replaced by Saipoint after 15 days as they did stock it!!!??? The repplaced battery is also found to be faulty. The first service experience was worse than ever.The guys work there gives a feeling of a Govt offices. No commitment, proper gesture, approach, dedication, surety of work, attention to customer..... n v gurav Fri, 06 Jan 2012 17:41:57 http://www.clientcomplain.com/cb_twister_self_start-Complains-20783-SC.html maine cb twiste 2010 main li thi usaka ingin foulty nikala compony main gadi 40 din say khadi hai lakin usaka BLOCK PISTEN NAHI MIL RAHA HAI JAGRUT MOTERS RATNAGIRI SURENDRA SERVICING CENTER KHED swapnil arun kamble Tue, 20 Dec 2011 10:23:57 http://www.clientcomplain.com/suzukiaccess125-Complains-20625-SC.html dear sir,this is to inform you that even after repeated visits to the suzuki dealer(supreme suzuki)khanna,the noise from the rear wheel of my scooter is not going.people at the dealership are unable to correct the fault.i bought the scooter on 16-05-20011.the dealer code is 223102.sir kindly look into this matter at the earliest as the dealer concerned is unable to solve the problem.registration n.o.of my scooter is pb-26f-1099.thanks JYOTI SOOD Fri, 02 Dec 2011 19:19:21 http://www.clientcomplain.com/Suzuki_GS150R_Bike-Complains-20593-SC.html poor performance and service 1). I purchased Suzuki GS150R bike on 28th sep, 2009. I always gave my bike at Suzuki Authorized Service Center named Akshay Automobiles pvt ltd at Malad, Mumbai. This bike gives me millage of 30 Kmpl against their claim of 60 Kmpl, since the date i have purchased, I have always complained about this, but my complaints were hitting some deaf ears. 2). After 2 years I have claimed for accidental insurance, for the entire work Suzuki (service center malad) took 4 months, AND TILL DATE my right side back cover frame remains to be replaced. I am fed up with this kind of PERFORMANCE and POOR SERVICE of Suzuki waiting for reply. Unhappy Customer, Umang Kothari 09769503844 umang kothari Mon, 28 Nov 2011 19:58:33 http://www.clientcomplain.com/tvs_jive-Complains-20557-SC.html I was purchased TVS Jive 15 months back. 1. No Mileage 2. Starting problem 3. Spluttering 4. No Response from TVS service center above problem while servicing 5. If we give service vehicle there doing only water wash there is no performance improvement on vehicle which against the compliant abdul rasheed Wed, 23 Nov 2011 16:40:12 http://www.clientcomplain.com/tvs_motors-Complains-20551-SC.html Sir My Name Is Rahul Vats & I buy A bike Tvs sports-E/S From your Ghaziabad Authorised Dealer Name G.S Motors Sale Service & Repair Add10/4, Meerut Road Industrial Area ,(near D.P.S) School Ghaziabad (UP)Bike Registation no-(UP-14-BM-1035)Chasis No is- Md625mf57b3h63408, On Date 5-Oct-2011 (5-10-2011) Sir i have a problem in my Bike the Rear Tyre Is Bubbling I complaint It On After Purchase On Purchase Date They Told me this problem Will Solve on your Bike First Service , I Service My bike on Date 6th-Nov-2011 (6-11-11) i complain About My Problem To Service Inchare G.S Motors but they dont solve my problem and they told me you go to tvs tyre centre and solve your problem by your own Expense and they told me you go on Date 11-11-2011 on friday our Engineers come this day I go there on 11-11-2011 Day Friday at Sikhanchar Tvs Tyre Meerut Road Near Sri Ram Piston Ghaziabad, On Sikhanchar Tvs Tyre Meerut Road Near Sri Ram Piston Ghaziabad the Incharge Said to me you Go To G.S Motors Sale Service & Repair, We want your Problem in G.S Motors service Incharge letter head in weitten i go there and said it about all things the G.S Motors Sale Service & Repair Add10/4, Meerut Road Industrial Area ,(near D.P.S) School Ghaziabad Service incharege Said to me you Come on Date 21-11-2011 then i give you letter, They call to me By no +919716772244 and said to me your problem will solve on same day i go on date 21-11-2011 then they give me a letter But Without Company stamp, Then i go to Sikhanchar Tvs Tyre Meerut Road Near Sri Ram Piston Ghaziabad, They said Our Engineers Come Only Tuesday, We cant repair your bike Sir Both Of your dealers are non Responsible to customer. On date 22-11-11 i go again to shikhanchar TVS Tyre they chek my bike and say problem in the wheel tyre is ok go to GS motor and; Sir i go again GS motor BUt NOw They say we cant solve your problem, both say we cant solve your problem pls Sir Solve My Problem Thankyou 21-11-2011 Rahul Vats (Contact No 9716494271 &nbs p; E-67A, Pratap Vihar Ghaziabad ()UP &nbs p; Registation No Up-14-BM-1035 & nbsp; Chasis No is- Md625mf57b3h63408, rahul vats Tue, 22 Nov 2011 16:31:18 http://www.clientcomplain.com/98y-Complains-20310-SC.html fguruiue5yt dyfuy y5wst udeu 7d6yduy we56edu yw54 t6w65r uy6e6f e6 Cyber Crime Fri, 21 Oct 2011 19:02:08 http://www.clientcomplain.com/service_sentre-Complains-20296-SC.html hey i hv. a Activa Honda Scooter it was giving problem in start somebody has told to go to the sai honda service centre at Kandivali ( W) workshop as they are the company's authorised service stn. i hv. done the job ( job no. 11JC05274,) on 30.9.11 in their workshop i hv. paid Rs.13,131.00 ( bill no. KS/005808) they hv. changed 64 parts it was doing fine on 7.10.11 , it was given problem in start as per discussion with their office staff again i hv. taken my scooter in their workshop & they hv. charged Rs 596.00( bill no. KS/006426, job no. 11JC06079) dt. 8.10.11 yesterday when i am going to Andheri from my residence ( Malwani church) Malad for some urgent work , it was stopped in the huge traffic at Mirchchouki Shignal at 9.30 pm i am unable to start kick as well as self then i hv. called my personal Mechanics & he brought the scooter in my residence today he has rectified it there was problem in the setting ( taking by only Rs. 150.00), which their person unable to do . i heard that they hv. only Trainee mechincs it is the service to give trouble the customer on the road, when he wants to spend money ? i hv. lost faith on their service, it was my first visit to their workshop also it will be my last visit pl. give good service to the customer , so that he should not suffer it was my duty to aware the inocent customers rgds, U.R.Bhattacharya Utpal Ranjan Bhattacharya Thu, 20 Oct 2011 17:07:20 http://www.clientcomplain.com/honda_activa_new-Complains-19979-SC.html hello i am apoorva upadhyay,I BOUGHT HONDA ACTIVA NEW FROM "SAHIL HONDA,NEAR 4TH BRIDGE,NAPIER TOWN,JABALPUR-482001(M.P.)" i have complaint against honda activa scooter that it's battery is making problems that within 4 MONTHS it become discharged 3-4 times and a liquid (electrolyte or distilled water or acid) is dropping through day & night from this, our floor and the paint is distroyed(vanished) of front part of scooter and because of this a hole is made in the front matel part of scooter. i complained a couple of times but they couldn't rectified the problem. ones they keep the scooter in their service center for a day for observation of scooter but couldn'd do anything. now i am very dissapointed and frustated because of honda service. they dont agree to replace the battery THOUGH IT IS IN IT'S WARRANTY PERIOD. is these are honda's custmor services? after sometime an employee named vijayandra gupta looked after my problem and said that after 1 week new dry batteries will come to their shop for replacement and will inform me but didn't do so,i called him then he said 1 week more then once after that week i went there shop he again replied that 1 week more for reaching the batteries for replacement . Mr.chitpal singh & mr. joseph & Mr.prashant dwivedi(sales executive) also have acknowledgement about my battery problem and once i asked about this from owner of the shop.After that week i called couple of times to mr. vijayendra gupta his mobile is switch off , after calling to helpline i come to know that he resigned(left) his job and i am again in the initial situation. i again went to that shop everytime they misleading me and return me from the service center. they dont show any interst in my problem and make me confused and Mr.prashant dwivedi's mobile is also always busy that i couldn'n make call.PLEASE HELP ME I AM A MIDDLECLASS STUDENT. PLEASE RACTIFY MY PROBLEM my mobile number is 9407078843 apoorva_upadhyay Fri, 30 Sep 2011 10:08:45 http://www.clientcomplain.com/tvs_jive-Complains-19891-SC.html sir this is sudhakar reddy i purchased the vehicle on july from mdh racing banjara hills.From the beging of purchasing vehicle is giving the many problems first gears not working properly when the bike is running and there is no pick up and the most important problem is mileage i.e is very poor 30km ORALLY AND AT THE TIME OF SERVICE after giving several complaints to the service station and there is no improvement as on still today. DUE TO THIS I AM NOT ABLE TO GIVE CONFIDENCE SOME OF OUR FRIENDS FOR YOUR VEHICLE MOUTH ADVERTISEMENT . P.SUDHAKAR REDDY Fri, 23 Sep 2011 12:13:37 http://www.clientcomplain.com/HONDA_ACTIVA_NEW_MODEL-Complains-19786-SC.html Sir, I have bought a new model black coloured activa on dated 11th january, 2011 from Gugnani Honda, Bhubaneswar, Orissa bearing a Regs no:OR 02 BL 5132. Because of a minor accident the HEADLAMP,VISOR and LEFT INDICATOR have got completely damaged. Since aug I am running round in search of these spare in Gugnani Honda Bhubaneswar, PGL Honda Bhubaneswar, Shuvam Honda Bhubaneswar and Durga Honda Bhubanswar. But these spares are running out of stock as said by the vendors. I am in need of the vehicle. So sir. Please if you can. Help me out. Thanking you. Rabindra Kumar Sahoo Sun, 18 Sep 2011 17:35:45 http://www.clientcomplain.com/royal_enfield_bullet_standard_350-Complains-19773-SC.html I had purchased bullet standard 350cc bike from SS MOTORS kannur on 2/8/2010.during the last free service time i mentioned missing problem in service file.after service again the same complaint occured.when i inform this to ss motors they told me that the problem is due to ignition switch complaint and also they told that the switch is not readily available so wait for one week.and during dis period because of this switch complaint short cut developed and my CDI(an electrical element in the tool box worth of rs.1100)got worn out. after this incident i gave my bike for repair in ss motors and told them to change the worn out element.and today(17/09/2011) as per their instruction i went their to receive my bike.that time they told me to pay the bill of the CDI and also told that new switch assembly will get only after one more week. i told that "i mentioned the complaint during my free service time but you dint solve the problem. its not my mistake so i will not pay." Iam really got cheated from the above dealer.My bike is still with the dealer becouse of not paying the money of worn out element. pls go through my problems and help me to solve the issue.as they told if am using the new cdi with complaint switch who will pay for me if it again got problem.I contacted some of the SS MOTORS KANNUR customers in that i came to know dat they are also unsatisfied with this dealer.the dealer is not worried about customers problem and not taking any seriousness. consult my problem and help me as soon as possible ajesh k Ph no:09028457342 ajesh kannan Sat, 17 Sep 2011 22:27:41 http://www.clientcomplain.com/SUZUKI_GS_150R-Complains-19617-SC.html Sir/madam My name is pawan kumar.my bike no is PB 36F 8568.my bike chain set problem.this problem after the service From your branch.please sir/madam solve this problem Pawan kumar Tue, 06 Sep 2011 15:58:01 http://www.clientcomplain.com/hero_honda_splendour-Complains-19607-SC.html my hero honda splendour+ 1 year old is not giving correct mileage. my vehicle runs only 32-35 kms./litre. piyush notwani Mon, 05 Sep 2011 18:43:42 http://www.clientcomplain.com/Suzuki_Automobiles_Ravi_Wheels_PvtLtd-Complains-19414-SC.html To, Director Suzuki Automobiles Dear Sir, I have Purchase Suzuki GS150R from M/s Ravi Wheels Pvt.ltd. at Vadodara. when i collect this bike found clutch setting is not proper, and bike teking over recing, it's leg guard was dammage,silenrcer cover not fitted, rear chain not fitted properly,screchis fuel tank, and bike speedo meter display 1500 km. I told Mr.Eknath he is a Excutive of Ravi Wheels pvt.Ltd. and he was agree with me. after few days he has change rear chain, speedo meter. but i am not setisfied with rear chain fitting engineers not solws that problem so please Replace my model. thanks & regards, sandip Patel +91-9898318020 sandip patel Thu, 25 Aug 2011 11:02:18 http://www.clientcomplain.com/Hero_honda-Complains-19339-SC.html Hi , Don't buy any hero honda vehicle, now a day they concentrate only on no. of vehicle manufacture only. Not for quality as per earlier. You may think it might be 1 vehicle out of 100. but think you will bye only one, if it is not quality then what will you do? Here am sharing my experience, from day 1 tyre air reducing, 2. battery down for 2 timeskick also not working. mileage below 30kmpl only. No 1 worste vehicle.I have raised till zonal office but there is no response. I am going to consumer court. 2 times I have pushed my vehicle by hand around 1/2 an hour since it is not starting. now more than 10 days show room only for service. Please take care of this. I am going to release this into press also Saravanakumar Sat, 20 Aug 2011 14:44:39 http://www.clientcomplain.com/mahindra_rodeo-Complains-19224-SC.html Respected sir, I bought black colour rodeo vehicle on april 4, i found that some body part of my vehicle is dark green in colour and the remaining is black.There were a lot of scratches too. I approached the mahindra showroom in BTM Layout regarding it . They showed no response to it.Still now they are not ready to accept or take any action towards it. I m much worried. please do something for this as soon as possible. i have been calling to tollfree number too, but they tell me to register a complaint .This is very bad from the dealers part to do such a mischief towards the customers.I expect a positive response. Thanking you. LEENA JOSEPH Mon, 15 Aug 2011 14:06:32 http://www.clientcomplain.com/honda_cb_twister-Complains-19091-SC.html i have on the date 07-apr-2010 and it has spoiled the chain spake t 13 to 14months.it has damaged. now please send me suggestion and i also need now one chain spake t set. please send to the near dealer are showroom at kukatpally,hyd 500072 A P thanking you sir, santhosh kumar s Sat, 06 Aug 2011 17:22:07 http://www.clientcomplain.com/yamaha_fz16-Complains-19078-SC.html To The manager MRF PUNE Sir I have Purches new vehical fz16 YAMAHA At vitesse Yamaha from 19/05/011 But from that time my Rear wheel tyre every time pumchers.and crack. So Please see and do the need full Thankyou your fathfully Santosh Dhamale my contact no is:8888880926/7798022023 santosh dhamale Fri, 05 Aug 2011 20:01:46 http://www.clientcomplain.com/HERO_HONDA_SPLENDOR_PRO-Complains-19046-SC.html I Own Splendor PRO purchased 4 months back in Bangalore. The registration Number is KA51 Y 8877. The Dealer is M/s SRINIVASA MOTORS, B.G Road Bangalore I have completed with 2 Service & till date the Service Booklet is been not delivered. After Every Service I face the problem with the Chain. It Makes huge sound during the Gear change. I have visited the Service Workshop & tightened the Chain. But the problem is been not sorted out. I Have clear doubt that The Entire Chain Sprocket unit has to be Replaced. I have already informed the Dealer about the same & he has promised that he will do the needful. I shall visit the Dealer this week for the same. One more Query is that the Extra Amount Taken for Accessories During the Purchase is of not good Quality. The Helmet is Worn Out from Inside. When HERO HONDA is Forcibly Asking to pay the Customer for Accessories, Why dont they Provide the same with good Quality? I shall Ask for the Replacement of the HELMET, Hope they Consider the Issue, since the dealer has told me there is 1 year Warranty for the Accessories The Email ID given in the Website is not working at all.all the Emails are Bounced back. Regards Mr.Parson 91 96860 77277 Parson Z Wed, 03 Aug 2011 15:31:36 http://www.clientcomplain.com/TVS_APACHI_RTR-Complains-18939-SC.html Dear Sir, This is E. Suresh at chennai. This is to bring to your kind notice that, I was much impressed in Apachi RTR 160 and I bought a bike from MARUTHI MOTORS, West Mambalam, Chennai. I request your valuable time to read my following product complaint which I am encountering from the day of my purchase. The bike was delivered to me on 19th Aug-10. There was no problem in the product till my 2nd service. Once the 3rd service was completed in Feb-2011, it is observed that the rear wheel is getting wobbled while driving. The defect was shown to the service personnel of M/S Maruthi Motors and even to TVS Motors service personnel. I got the following corrective actions towards my complaint Front tyre got changed by M/S Srichakra team and there is no problem immediately. After a month, I again faced the same issue and I got corrected by Rear wheel rim replacement during 4th service. Immediate after 10 days, the problem was again observed while driving. Then the dealer himself made some temporary correction on wheel alignment and unfortunately, the defect was not killed. Presently I left my vehicle at the dealer end on 7.7.11 for correction.But after correction also problem no at all resolved. Thanks & Regards E.Suresh E SURESH Thu, 28 Jul 2011 14:58:39 http://www.clientcomplain.com/Honda_Dazzler-Complains-18845-SC.html Dear Sir, I have purchased a Dazzler from one of your deakers in Deonar Pilot Honda. The user Manual is totally in Hindi. It is very difficult to read the manual as we are not very comfortable to read hindi. Your other models user manual are in Hindi and english too. The dealer is not in a position to provide a copy of the manual in english. Nor are they giving any time limit when they can do so. I am very unhappy about this and so are a lot of other Dazzler users. We need to know how to maintain the vehical which is not possible to read the user manual provided. Please make the required arrangements to give me an english manual. I am ready to pick it up from any dealer of your in mumbai. Thanks in advance as I have a strong feeling that you will finally solve my problem. Savio Dsouza Thu, 21 Jul 2011 20:54:54 http://www.clientcomplain.com/hero_hond_passion_pro-Complains-18676-SC.html i purchased hero hond passion bike before 8 th month. i do all service properly. my vehicle has engine sound and chain sound from the 1st service. whe i asked to the supervisor he said that it will be alright when thae services had over. now do all my services , but still i had the problem with mee... now what will i do?? i have one year engine warrenty. pls take an immediate solution... Nithin R Mon, 11 Jul 2011 12:46:48 http://www.clientcomplain.com/honda_cb_twister-Complains-18623-SC.html i had teken honda cb twister bike on 23rd novenmber wen i am doing my bike service my average is geting less. in 1st service i am geting 68, in 2nd service 65 ,in 3rd service 55 and now i am geting 45.so plz suggest me what 2 do . i complaint in service center they r not answering me they r telling that u will get that much only bcz of mumbai traffic. so plz reply what to do. sagar ghadawala Fri, 08 Jul 2011 13:54:56 http://www.clientcomplain.com/honda_twister-Complains-18564-SC.html in the time of moveing the bike automaically off the engine shinto kurian Tue, 05 Jul 2011 11:41:16 http://www.clientcomplain.com/mahindra_scooter-Complains-18518-SC.html I have purchased Mahindra Rodeo scooter 4 months before.The company advertised a mileage of 58km per litre of petrol.But I got only a mileage of 25km/Litre.I went to dealer several times. They are not ready to clear the complaint.Now I am spending a lot for petrol.I am facing a huge loss due to it.So the company must take necessary step to solve the problem.The dealers are irresponsible replied. santhosh Sun, 03 Jul 2011 18:28:02 http://www.clientcomplain.com/HERO_HONDA_BLORE-Complains-18258-SC.html I HAVE PURCHASED SPLENDOR FROM B.G ROAD SHOWROOM.I STILL HAVE NOT GOT R.C FOR THE SAME. ALSO THE SERVICE BOOKLET IS ALSO NOT BEEN GIVEN.RECENTLY I GOT SMS FOR HERO HONDA GOOD LIFE CARD WHICH IS ALSO NOT BEEN GIVEN. MORE OVER WHY HERO HONDA IS ASKING THE CUSTOMER TO PAY Rs1800 EXTRA FOR ACCESSORIES. THEY PROVIDE JUNK QUALITY OF ACCESSORIES. Rs1800 IS MUST PAY. WHEN PEOPLE DONT WANT THESE ACCESSORIES, THEN WHY DO THEY FORCE. Mr.PARSON 91 96860 77277 Parson Z Tue, 21 Jun 2011 10:02:14 http://www.clientcomplain.com/Suzuki_Access125-Complains-18209-SC.html Hello, This is Rajesh Savjani from Rajkot, Gujarat. I have bought Suzuki Access 125 on 16/04/2010. I have been maintaining the vehicle very well with regular service. I had asked them change to speedometer wire as it is vibrating still there was never a good response. I had a new battery under warranty period still I am asked to pay for some fault in my battery. There is no good response from the service station. Extremely poor service and unwanted charges after every service. I request you to look upon. Thanking you.. -- Rajesh Savjani rajesh savjani Sat, 18 Jun 2011 15:58:55 http://www.clientcomplain.com/honda-Complains-18131-SC.html i am buying honda activa scooter. the dealer is forcing me to buy accessories which are optional from the showroom at 5 times their market value. advise amol amtey Mon, 13 Jun 2011 15:53:38 http://www.clientcomplain.com/mahindra2wheelers_duro-Complains-18114-SC.html Dear Sir/ Madam, I have purchased a new Mahindra 2 wheeler 'Duro' on 17.01.2011. At day 1 itself, I noticed that there is a noise with the vehicle when I drive the vehicle above 40 Kms, which is irritating noise is coming from the engine.the engine get heat when i raid 10kms. I contacted the dealer where i purchased the vehicle reagarding the probelm, they told that the noise will be reduced after running the vehilce of 2000 Kms. Again they call back me and suggested to change the spare part (cush) and they did the same, but I am facing the same problem till now. Also dealer is saying that all the vehicles of this model is having the same noise. My vehicle details are as below: Model: Duro Mfg: 2010 Regn.No.:KA-09 ES 4516 Colour: brown i complained so many times to customer care & by email also, and by post but no respounce & no use. Please provide me a permanenet solution for this inconvenience at the earliest. Thanking you, V.Haribabu haribabu Sun, 12 Jun 2011 21:53:20 http://www.clientcomplain.com/Shree_Dadu_Motors_p_Ltd_G_T_Road_Dholewal_Ludhiana-Complains-18022-SC.html I have today purchased a CBR 250 Mcycle in the name of my son Manreet Singh Kalsi by remmitting full and final payment to the Dealer through NEFT and all the details confirmation sent to the Dealer. At their call my son and Son-in Law went to take delivery of the mcycle. But for full day both were harrassed by employees there and I have to call Dealer staff about 45 times from Delhi, disturbing my office life. Only when I told them that i will put the entire matter to Consumer Forum, they delivered the vehicle. Please take note of this serious complaint of torture to a consumer. I am a Senior Manager in a reputed Public Sector Bank posted at Delhi. I am keeping my option to file case in Consumer forum against the Dealer Shree Dadu Autos P Ltd. Thanks and regards. S.P. SINGH KALSI Delhi SATYA PAL SINGH Sat, 11 Jun 2011 23:28:15 http://www.clientcomplain.com/TVS_Star_City_bike-Complains-17752-SC.html I purchased TVS Star City bike in 27th Nov, 2006 with extended 5 years warranty. I had completed 6 time free services from Authorized service center. When i have find major problem in Engine, the expense is approx. 7000 Rs. I have complained to main office of TVS. They said that u have not changes Engineer oil since last 12000 KM. So we cann't give U extended service. So what can I do to get free service. Plz guide me and give positive reply. Pravin Prajapati Wed, 08 Jun 2011 09:46:41 http://www.clientcomplain.com/LML_Nv-Complains-17294-SC.html LML USING POOR QUALITY PARTS AND AFTER IT COMPLAINT SERVICE MAN SAID IT IS OK AFTER GUREENTY THEY TELL IT WILL CHANGE THIS IS THE AMOUNT OF THIS PARTS ALL ARE MONEY MINDED .we have been purchase LML scooter their is wheel shelf problem we complait lot of time o services satation manager but they are not solve the problem. that time i am tell him about the wheel bolt loseness they reply me it will be change but they want the money why i pay for this this is compay manufacturing they are using poor quality parts. help me please replace this part b,coz my scooter under guarrent i have alreay 4 LML scooter this is the deffective . we are loyal customer but company ot responce on my feeling very bed please replae it. my scooter no UP14BB9900, name Nitin Atri and my scooter stand on balaji service station meerut road ghaziabad m- 9811329139 lml IS THE BEST CUSTOMER SATTIFACTION BUT THIS TIME SERVICES STATION ARE VERY BED AND WANT ON MONEY shobhit Tue, 31 May 2011 11:36:47 http://www.clientcomplain.com/TVS_Wego_scooter-Complains-17055-SC.html I have bought a the TVS WEGO Scooter on October 29th, 2010 and serviced frequently within the time limit specified in service booklet. Before second service the battery become low condition and the complaint already entered in the dealers service slip. It was done at 28/01/2011. But the dealer saying that the all wego shows the same battery complaints and all will be replaced by the company soon. The battery has 1 year warranty given by the company. But till date they are saying the same words, and also the company Area Office at Cochin replied the same. 3 months passed away and the complaint is exciting. They are very irresponsibly replying now. I am very desperate with their scooter because......new model.... kicking like old scooter. I advise everybody who are interesting in the TVS Wego, please not prefer it because their service & responsibility are very poor for their product. Siby Paul Sat, 21 May 2011 15:05:12 http://www.clientcomplain.com/SK_Traders_Service_Station_Mayapuri_A_501_New_Delhi64TVS_Motors_CoSanjay_ASM-Complains-17025-SC.html Respected Sir, 1. I purchased my bike TVS Apache RTR 160 bearing Regn. No. DL 4S BL 3830, chassis No 31205 (Engine No 32577) from SK Traders, Tilak Nagar, New Delhi in first week of November, 2008 and have continuously been getting servicing/repairs from time to time as and when due from SK Traders Service Station, Mayapuri A 50/1, Industrial Area Phase-I, New Delhi-64 (authorized TVS service station) but I am sorry to say that I have never been satisfied with the service/repairs of bike so done by the said service centre. Every time they used to leave one or the other fault pending with the excuse," the particular part is not available at the moment, come some time later for the same, it will get set automatically within few day or so, it cannot be adjusted/set right at the workshop, get it done at your own locally etc." I also suspect that the staff at workshop is also using second hand spares which look like new and charging for new. They also transfer parts from one bike to the other and charge stealthily from the one customer and putting the other in embarrassment by compelling him to get the spare changed. 2. As and when a feed back was asked for from me telephonically by TVS customer care/service station for the “Service Satisfaction". I always replied in negative being poorest one after sale service and in reply I often hear, "Sir, please visit the service station with your bike , we will get the needful done". But when I visited again, wasted the whole day for a small thing and even finally came out dissatisfied. Last time I got my bike serviced from the said service centre on 03.02.11 vide Job Card No 8180, bill No 5715 dt 03.02.11 for Rs 535 + 450. Service Centre left pending washing and some nuts with the excuse pump was not working and the same was done after 4-5 days. 3. On 16.02.11 suddenly bike jammed and problem to pick up speed occurred. We took the bike to service centre on 17.02.11 and was there for two days without any worth. Again Bill No 6181 (Job Card No 12595) dt 18.02.11 for Rs 687.00 was paid towards the cost of spares so replaced. Within a 1 ½ hour or so of the delivery, my bike lost its pressure again and my son ended up pulling the bike all the way down from a place near Moti Bagh to Naraina (my residence). 4. Mr Gopal in service centre was narrated the whole problem telephonically on 20.02.11 and in turn he asked to bring the bike to service station. On 24.02.11 my son once again took the vehicle to service station where the mechanic repaired the defects to the best of his knowledge and ensured that there won't be any problem thereafter. But on 26.02.11, I found that the problem stood as it was. Mr Sharma at service centre was informed of the problem on 28.02.11 at 10.20 AM who in turn again asked to take the bike to service station. Being committed whole week, on 06.03.11 (Sunday) I took the bike myself to service centre and wasted the whole day though I had informed Mr Amar Nath before going to the service centre. The mechanic changed accelerator wire costing Rs 161/- and made some adjustments in the bike. Mr Amar Nath took a drive test confirmed okay, asked me to take drive test also. I told the mechanic that some sound is still there who in turn informed that it is a normal and not a problematic one. Mr Giri was also informed of the story. It was again giving problem in self starting at one touch and ceasing in Gear even when the clutch was pressed even. Mr Amar Nath was informed telephonically on 08.03.11 at around 11.00 AM. Again the standing answer " Gadi le ke aao, dekhe gyen". It was the fifth visit to service centre within a month. During the prior services ie. in August / October 2010, the problem of missing and heaviness in running just after crossing 50 kmph speed was brought to the notice of Mr Amarnath of SK Traders Service Station, Mayapuri from time to time. My son was very politely told by Mr. Amarnath (workshop supervisor of SK TVS) "Sir abhi to apki gadi warranty mein hai aur bahut hi bhadiya condition mein hai aap chinta na karein warranty khatam hone dijiye phir hum apne aap hi apki kahani bana denge". My son ended up going to the service center Mayapuri again in order to get it checked and again some kind of Indian jugaad was done with the bike which ended up getting it started and he was told that it would be fine and it had not even a completed a month and still facing the same issues with the bike. 5. At 2230 PM Apr 22, 2011 the bike lost its pressure again when my son was on his way to Gurgaon from Delhi nearby Rajokri and he ended up pulling the bike again from Rajokri all the way approx. 8 kms to his office. He rang up me at around 2400 hrs mid night or so and informed of the situation. I was so annoyed that my temper and frustration new no bounds for inferior TVS products and the poorest after sale service by the so authorized service centers as such. Alas! I could vanish TVS for ever from this universe. I instructed him to park the bike road side, finding some suitable parking and proceed further to his office. Since he could not find any parking, he had to pull the bike up to his office. He marked an email to TVS, resulting my son got call from Mr Sanjay Yadav, ASM TVS Motors Co. Delhi in the morning apologizing for the mis-happenings and ensured all possible help. We had a sigh of relief thinking that TVS Motors Co. is really serious about its customers and would definitely take some immediate appropriate action against the Mayapuri Service Centre and we would be compensated suitably to our best satisfaction for all the harassment, wastage of time, fuel and energy due to fault no one else except SK Traders Service Station, Mayapuri A 50/1, Industrial Area Phase-I, New Delhi-64. 6. But all of this was a worthless as the mechanic from Bulland Motors Gurgaon (another Service center of TVS) came around 3.30 in the afternoon on 23 Apr 2011 and took the bike to their Service Center at Prem Nagar, Gurgaon. I was told by the mechanics that the piston is broken, cause of the reason was that the engine oil was almost dried out and that cannot happen if the service has been done in the 3rd week of February 2011 and the bike had just run around a 1500 kms approximately. Thus an estimated cost of repairing was given to Rs 9856.00 by Bulland Motors 407/1, Prem Nagar, Opp. Shivaji Nagar, Gurgaon (Hr.). Attached as an annexure for ready reference. 7. We demanded replacement of bike with new one, in addition to suitable compensation to our best satisfaction for all the harassment, wastage of time, fuel and energy due to fault no one else except SK Traders Service Station, Mayapuri A 50/1, Industrial Area Phase-I, New Delhi-64 who led the bike to the present worst state. Mr Sanjay Yadav, ASM was also advised to penalize to Mr Amarnath, Supervisor and the mechanics of SK Traders / SK Traders for all the misdeed which took place through emails as well as on phone. 8. But all ended in vain when Mr Sanjay Yadav fatally refused any replacement of bike or repair the same free of cost on the pretext that the bike is out of warranty. He never tried to blame SK Traders/staff who dragged the bike out of warranty period by hook or crook befooling the customer like me. I sent an email on 05.5.11 to Mr Sanjay as under :- “1. With reference to our long tele conversation on 28.4.2011. You were requested the following:- a) To intimate present status regarding repair of my bike. b) Arrange to shift my bike DL 4S BL-3830 Apache 160 RTR from Gurgaon Service Centre to SK Traders Service Station, Mayapuri A- 50/1, Industrial Area Phase-I, New Delhi-64 for necessary repairs under arrangements of SK Traders/ TVS Motor Co. and get necessary repairs done at Mayapuri only, since it is servicing/repairing the same from the date of purchase till date. c) To provide me with the email IDs of all higher level officers of TVS Motors Co. as well as SK Traders. I don’t know whether the thing is beyond your powers or you don’t want to utilize your good powers or you are under pressure from S.K Traders or otherwise. d) You have been requested repeatedly to penalize / seize the salary of staff concerned of SK Traders Service Station, Mayapuri A- 50/1, Industrial Area Phase-I, New Delhi-64 to make good of the misdeed since they are fully responsible for carelessness due to which the bike is in present state. You have not taken care of the same in the manner, it is should be. Though you have agreed to provide broken part i.e crank assy FOC. I don’t understand as to why such a long list of the estimate has been prepared as mentioned below. What is left in the engine “just an outer cover”, if all these items have become unserviceable. Otherwise this is purely a initial manufacturing fault if you don’t want to blame /penalize staff concerned SK Traders Service Station, Mayapuri A- 50/1, Industrial Area Phase-I, New Delhi-64. Where as fair wear and tear is concerned I don’t understand if such mis-happening can take place in just after crossing two years only. Whatever it is, problem of missing and heaviness in running just after crossing 50 kmph speed was being brought to the notice of SK Traders Service Station, Mayapuri from time to time and the change of parts whatever/wherever advised, were changed. Every time change of statement by Mr Amarnath Pal is quite heartening, and you have faith in him and not on the valuable customer of TVS. e) You were also informed that I am ready to wait for the bike for another one week but do the things in the right perspective. f) This will tarnish the image of so called TVS Motors Co. in the market for which it is SK Traders Service Station, Mayapuri A- 50/1, Industrial Area Phase-I, New Delhi-64 will be fully responsible and being ASM of TVS Delhi area you appear to be helpless. g) This is my last request, you to get the necessary repairs done on Op Immediate basis and arrange to deliver the bike within next two days because I am without bike since 22 April 2011. “ 9. Reply was quite dissatisfied. He, however, as a very very special case showed mercy to replace the crank shaft free of cost. 10. From the above it can be seen as to how grieved customer (an Army man) I am ! I humbly request to the authorities concerned to bring the following to book please :- (a) SK Traders Service Station, Mayapuri A- 50/1, Industrial Area Phase-I, New Delhi-64 – for showing quite carelessness in servicing /repairing the bike. (b) Mr Sanjay Yadav, ASM TVS Motors Co. Delhi Area – for showing quite irresponsibility towards the valuable customer. c) TVS Motors Co. – for appointing such irresponsible ASM and agencies like SK Traders, Tilak Nagar New Delhi.. 12. Further I would also like to humbly request the following please :- (a) SK Traders/TVS Co. be instructed to replace the bike with new one. (b) Your highness will agree that there is no compensation equal to the harassment as faced by me. However, I will still request to penalize the defaulters i.e SK Traders/TVS Co. for Rs one lac, if deemed fit. Yours faithfully, Subedar Major Krishan Lal c/o Sh. Om Prakash WZ-1220/B, Nangal Raya, New Delhi -110046 Mob : 9311281187 Annexure to the complaint of bike DL 4S BL-3830 Apache 160 RTR Estimate bill given by Bulland Motors 407/1, Prem Nagar, Opp. Shivaji Nagar, Gurgaon (Hr.) S.No Particulars Qty Amount Labour 1. Crank Assy 1 2319 0 2. Cly Kit 1 2451 0 3. Valve ext 1 298 0 4. Valve intex 1 176 0 5. Valve seal 1 110 0 6. Clutch plate 1 726 0 7. Stell plate ? 1 181 0 8. Clutch hub 1 243 0 9. Clutch centre 1 119 0 10. Clutch gaskit 1 69 0 11. Meg. Gaskit 1 48 0 12. Eng oil 1 235 0 13. Oil filter 1 35 0 14. Eng filter 1 150 0 15. Timing chain 1 439 0 16. Arem (Rocker) 2 602 0 17. Seal kit 1 180 0 18. Eng.014 labour - 0 725 19. Head Repair - 0 190 20. Spark Plug 1 129 0 21. Ring kit 1 188 0 22. Head Plug rubber1 54 0 23. Clutch bearing 1 189 0 Total 8941.00 915.00 G. Total 9856.00 x x x x x x x x x x x x x x x x x x x x x x x x x x x Details of Emails/tele conversation with SK Traders/Sanjay Yadav, ASM Delhi is also attached be low for perusal please. Mon, 16 May, 2011 1:43:43 PMRe: Your Apache RTR DL4SBL3830 From: Sanjay Yadav (MKT/Hosur/TVSMotor) View Contact To: "lalk15@yahoo.com" -------------------------------------------------------------------------------- Dear sir. If you go thru the service manual also its written regular service on every 2500-3000 kms. Its a range. Regards Sanjay Yadav From: Krishan Lal [mailto:lalk15@yahoo.com] Sent: Monday, May 16, 2011 11:12 AM To: Sanjay Yadav (MKT/Hosur/TVSMotor) Subject: Re: Your Apache RTR DL4SBL3830 Dear Sanjay, I am free only on week ends ie Saturady and Sunday. I visited Gurgaon service centre on 7.5.11 and got the bike repaired. Though the crank shaft has been replaced FOC but no repeat no 50% discount on labour charges was given. Bike is to be got serviced after 500 km run and thereafter after every 2500 km as per the verbal advice of TVS Service Centre Gurgaon whereas it is after every 3000 kms or so as per the bike mannual. This is another penality to me being a TVS customer. Bike is not taking self and on informing to the mechanic Sh. Manoj replied that it will get rectified automatically after few days. For your information. Sub Maj Krishan Lal -------------------------------------------------------------------------------- From: Sanjay Yadav (MKT/Hosur/TVSMotor) To: "lalk15@yahoo.com" Sent: Fri, 6 May, 2011 6:43:04 PM Subject: Re: Your Apache RTR DL4SBL3830 Dear sir, Kindly note that the offer which we had given you will expire on 8.5.2011. This is for your information and urgent action please. We are not responsible if u do not accept it. Your vehicle is clearly out of warranty .It was expired in Oct 2010 itself. I am once again giving u our agreed offer- "As a very very special case we will give u Flat 50% discount on labour charges.We are also giving 100%discount on crank shaft. Rest all u have to pay ". This is the last and final reminder to you. Regards Sanjay Yadav ASM Delhi. From: Sanjay Yadav (MKT/Hosur/TVSMotor) Sent: Thursday, May 05, 2011 05:33 PM To: 'lalk15@yahoo.com' Subject: Re: Your Apache RTR DL4SBL3830 Dear sir, Now you yourself is delaying the matter. Regards Sanjay Yadav From: Krishan Lal [mailto:lalk15@yahoo.com] Sent: Thursday, May 05, 2011 05:28 PM To: Sanjay Yadav (MKT/Hosur/TVSMotor) Subject: Re: Your Apache RTR DL4SBL3830 Dear Mr Sanjay, Please re-think calmly on the estimate/related issues. Subedar Major Krishan Lal -------------------------------------------------------------------------------- From: Sanjay Yadav (MKT/Hosur/TVSMotor) To: Krishan Lal Sent: Thu, 5 May, 2011 5:04:03 PM Subject: RE: Your Apache RTR DL4SBL3830 Dear Mr Krishan Lal Already communicated to you our best offer . Regards Sanjay Yadav From: Krishan Lal [mailto:lalk15@yahoo.com] Sent: Thursday, May 05, 2011 5:00 PM To: Sanjay Yadav (MKT/Hosur/TVSMotor) Subject: Re: Your Apache RTR DL4SBL3830 Dear Mr Sanjay, 1. With reference to our long tele conversation on 28.4.2011. You were requested the following:- a) To intimate present status regarding repair of my bike. b) Arrange to shift my bike DL 4S BL-3830 Apache 160 RTR from Gurgaon Service Centre to SK Traders Service Station, Mayapuri A- 50/1, Industrial Area Phase-I, New Delhi-64 for necessary repairs under arrangements of SK Traders/ TVS Motor Co. and get necessary repairs done at Mayapuri only, since it is servicing/repairing the same from the date of purchase till date. c) To provide me with the email IDs of all higher level officers of TVS Motors Co. as well as SK Traders. I don’t know whether the thing is beyond your powers or you don’t want to utilize your good powers or you are under pressure from S.K Traders or otherwise. d) You have been requested repeatedly to penalize / seize the salary of staff concerned of SK Traders Service Station, Mayapuri A- 50/1, Industrial Area Phase-I, New Delhi-64 to make good of the misdeed since they are fully responsible for carelessness due to which the bike is in present state. You have not taken care of the same in the manner, it is should be. Though you have agreed to provide broken part i.e crank assy FOC. I don’t understand as to why such a long list of the estimate has been prepared as mentioned below for your perusal. What is left in the engine “just an outer cover”, if all these items have become unserviceable. Otherwise this is purely a initial manufacturing fault if you don’t want to blame /penalize staff concerned SK Traders Service Station, Mayapuri A- 50/1, Industrial Area Phase-I, New Delhi-64. Where as fair wear and tear is concerned I don’t understand if such mis-happening can take place in just after crossing two years only. Whatever it is, problem of missing and heaviness in running just after crossing 50 kmph speed was being brought to the notice of SK Traders Service Station, Mayapuri from time to time and the change of parts whatever/wherever advised, were changed. Every time change of statement by Mr Amarnath Pal is quite heartening, and you have faith in him and not on the valuable customer of TVS. e) You were also informed that I am ready wait the bike for another one week but do the things in the right perspective. f) This will tarnish the image of so called TVS Motors Co. in the market for which it is SK Traders Service Station, Mayapuri A- 50/1, Industrial Area Phase-I, New Delhi-64 will be fully responsible and being ASM of TVS Delhi area you appear to be helpless. g) This is my last request, you to get the necessary repairs done on Op Immediate basis and arrange to deliver the bike within next two days because I am without bike since 22 April 2011. Subedar Major Krishan Lal ---------------------------------------------------------------------------------------------------------- Estimate bill given by Bulland Motors 407/1, Prem Nagar, Opp. Shivaji Nagar, Gurgaon (Hr.) S.No Particulars Qty Amount Labour Remarks 1. Crank Assy 1 2319 0 2. Cly Kit 1 2451 0 3. Valve ext 1 298 0 Replaced on 18.2.11. Bill No 8161 dt 18.2.11 refers. 4. Valve intex 1 176 0 5. Valve seal 1 110 0 Replaced on 03.2.11. Bill No 5715 dt 03.2.11 refers & again replaced on 18.2.11 Bill No 8161 dt 18.2.11 refers. 6. Clutch plate 1 726 0 7. Stell plate? 1 181 0 8. Clutch hub 1 243 0 9. Clutch centre 1 119 0 10. Clutch gaskit 1 69 0 11. Meg. Gaskit 1 48 0 12. Eng oil 1 235 0 13. Oil filter 1 35 0 Replaced on 03.2.11. Bill No 5715 dt 03.2.11 refers. 14. Eng filter 1 150 0 15. Teming chain ? 1 439 0 16. Arem (Rocker) 2 602 0 17. Seal kit 1 180 0 18. Eng.014 labour - 0 725 19. Head Repair - 0 190 20. Spark Plug 1 129 0 Replaced on 18.2.11. Bill No 8161 dt 18.2.11 refers. 21. Ring kit 1 188 0 22. Head Plug rubber1 54 0 23. Clutch bearing 1 189 0 Total 8941.00 915.00 G. Total 9856.00 -------------------------------------------------------------------------------- From: Sanjay Yadav (MKT/Hosur/TVSMotor) To: "lalk15@yahoo.com" Sent: Tue, 26 April, 2011 2:31:30 PM Subject: Re: Your Apache RTR DL4SBL3830 Dear sir, This is the best offer we can give you. Regards Sanjay Yadav From: Krishan Lal [mailto:lalk15@yahoo.com] Sent: Tuesday, April 26, 2011 02:30 PM To: Sanjay Yadav (MKT/Hosur/TVSMotor) Subject: Re: Your Apache RTR DL4SBL3830 No more jokes. Why don't you refer the case to the highest level ? "Cost of repairs/replacement of engine as the case may be is purely to be born by Mr Amarnath and the mechanics". -------------------------------------------------------------------------------- From: Sanjay Yadav (MKT/Hosur/TVSMotor) To: "lalk15@yahoo.com" Cc: "Sukhvinder_Bhardwaj@DELL.com" Sent: Tue, 26 April, 2011 1:12:34 PM Subject: Re: Your Apache RTR DL4SBL3830 Dear sir, As a very very special case we will give flat 50% discount on labour charges and 10% for spare parts. Regards Sanjay Yadav ASM Delhi TVS Motor Company Ltd. From: Sanjay Yadav (MKT/Hosur/TVSMotor) Sent: Tuesday, April 26, 2011 11:45 AM To: 'lalk15@yahoo.com' Cc: 'Sukhvinder_Bhardwaj@DELL.com' Subject: Re: Your Apache RTR DL4SBL3830 Dear sir, I respect u as an Army person. Let me see what best I can do for you. Regards Sanjay Yadav From: Krishan Lal [mailto:lalk15@yahoo.com] Sent: Tuesday, April 26, 2011 11:41 AM To: Sanjay Yadav (MKT/Hosur/TVSMotor) Cc: Sukhvinder_Bhardwaj@DELL.com Subject: Re: Your Apache RTR DL4SBL3830 Dear Mr Sanjay, What could you do if you were in my place (Army Uniformed) having faced such problems at a stretch? I am not convinced / satisfied with your story based on the false statements of Mr Amarnath being made from time to time. What does TVS Manual say ? Is this bike is not covered under the manual ? For God sake please do not waste of time and add to my frustrations. Cost of repairs/replacement of engine as the case may be is purely to be born by Mr Amarnath and the mechanics. I don't expect such a silly reply from an ASM of TVS. Mind this I am without Bike since 22.04.2011 please. Get the things done on urgent basis and arrange to deliver the bike in the best road wothy condition. Subedar Major Krishan Lal -------------------------------------------------------------------------------- From: Sanjay Yadav (MKT/Hosur/TVSMotor) To: Krishan Lal Cc: "Sukhvinder_Bhardwaj@DELL.com" Sent: Mon, 25 April, 2011 5:00:52 PM Subject: RE: Your Apache RTR DL4SBL3830 Dear Sir, Ref to your and our dealer’s all correspondences it seems that there was nothing wrong with the vehicle till 03.02.2011. You your self have accepted it. You have purchased the vehicle in first week of Nov 2008 . Its warranty expired in Nov 2010 itself. On 3rd Feb you have reported for following things 1. Service 2. Oil Change 3. Rear wheel woubling 4. Front Disc Brake calliper screw missing 5. Front Fork (Handle )tight 6. Rear brake shoe replacement Your vehicle has been attended for all the jobs requested by you except the calliper screws. While servicing your vehicle it was brought to your notice that drain oil qty is only 500ml . Less oil certainly means that there is a chance of oil consumption by engine due to wear and tear of valves seal or cylinder piston assly or too late service. Things can be clear only after opening valves and cylinder piston assly of the engine. You had told them to do only above mentioned requested jobs. You have mentioned that oil could not have replaced is not possible as without oil vehicle canot run even for 5 kms. Regarding Disc brake caliper; you were informed about the missing of screw at the time of making job card itself. It is not serviceable part. Hence you were advised to replace as a complete unit. They have done nothing in your engine that will lead to piston broken or seized. There is no engine work done also prior to 3rd Feb 2011. After completion of warranty period if anything is required / need to be done; it is entirely on the mutual understanding of customer and service centre as per the discussions. All jobs are on paid basis. Hence your request for warranty / FOC work canot be considered. As a very special case we can offer you 25% discount of Labour charges and 10% discount on Spare parts. This is for your information please. In case of any clarification kindly call me. Regards Sanjay Yadav ASM TVS Motor Company Limited Delhi 88003344774 From: Krishan Lal [mailto:lalk15@yahoo.com] Sent: Monday, April 25, 2011 11:49 AM To: Sanjay Yadav (MKT/Hosur/TVSMotor) Cc: Sukhvinder_Bhardwaj@DELL.com Subject: Re: Your Apache RTR DL4SBL3830 Hi. In this connection, refer to emails sent to TVS Mayapuri. Things may not be taken lightly. It is adding day by day to untolerable harassment. Case may be refered to the highest level of TVS Motors as well as SK Traders. An immediate necessary action to satisfy the valuable customer may kindly be taken. To my mind salary of Mr Amarnath and the mechanics must be seized for all the carelessness and inferior work done. Subedar Major Krishan Lal ---------------------------------------------------------------------------------------------- Re: Inferior After Sale Service by SK Traders Service Station, Mayapuri A 50/1, Industrial Area Phase-I, New Delhi-64 From: Krishan Lal Add to Contacts To: s k tradres -------------------------------------------------------------------------------- Dear Mr Giri, Please refer to your mail dated 09 March, 2011. I am not convinced/satisfied at all with your reply. 1. As far as the battery is concerned, it is the original battery one fitted initially with the bike however it was recharged at your Service Centre only sometime ago. There was no problem at all as related to missing, self start/kick start when the bike was brought for routine service on 03.02.11. 2. Brake nuts were misplaced by your service centre and it is the responsibility of the workshop to fit the nuts or the complete caliper whatever it is. Because the bike was given for servicing with the nuts fitted. 3. Responsibility for installing pipe with the battery is that of the service centre as the bike is being brought to your service centre for servicing from time to time. 4. Sometime ago when foot brake was hindering kick start even then I was advised to get it done locally as it was not possible at Workshop. There is always one or the other excuse showing irresponsibility by the service centre staff down from mechanic to the service manager etc and keep charging unnecessary bills one after the other. As to why the mechanic/service manager are not able to note the problems at a glance/at one time and advise the repair/replacement of parts where required accordingly without harassing to the customer and compelling him to keep visiting service centre unnecessarily. The customer should visit to the service centre only for routine service from time to time, until and unless there is unluckily any accidental repair required or so. You have left the following questions unanswered:- How the mechanic concerned/service manger is being penalized? How am I going to be compensated? As to why I should not file a case in the Consumer Court, if not compensated to my satisfaction. The matter may please be brought to the notice of highest authority. Thanking you, Subedar Major Krishan Lal T 1/5 RR Colony near DK II Delhi Cantt. New Delhi -10 email : lalk15@yahoo.com Mob : 9311281187 10.03..2011 -------------------------------------------------------------------------------- From: s k tradres To: Krishan Lal Sent: Wed, 9 March, 2011 1:24:51 PM Subject: Re: Inferior After Sale Service by SK Traders Service Station, Mayapuri A 50/1, Industrial Area Phase-I, New Delhi-64 --- On Tue, 8/3/11, Krishan Lal wrote: Dear Sir, We have recd. your email and noted the contents therein. We are very sorry for mishappens with you. In this connection, we would like to inform you that you have installed inferior quality/local battery from market in your bike which is giving problem in self start as well as missing problem as alleged in your mail.As reported by our Mr. Amar Nath Pal,Servive Manager and he was also advised to you that you have to remove the said battery immediately and have to chnage the TCI unit to sort out the self start & missing problem. He further informed to you that said battery was installed without pipe which resulted into rust bothside below/beside of your bike. It was also advised by him that fork alingment was not being done at our workshop and it will done from outside only. In respect of front brake problem, we would like to mention that you have to replace complete caliper assembly to sort out your front brake problem as the separate nuts or parts for front brake are not manufactured by the Company and it comes in assembly. Sir, it is our moto to provide best of our services towards customer satisfation, however you are once again requested to please come to our workshop and we assure to you from our side that your all problems will be sorted out according to our above advices. In the meanwhile thanking you. For SK Traders SN Giri, Admin & Accounts Manager From: Krishan Lal Subject: Inferior After Sale Service by SK Traders Service Station, Mayapuri A 50/1, Industrial Area Phase-I, New Delhi-64 To: sk_tvswest@yahoo.com Date: Tuesday, 8 March, 2011, 1:30 PM I purchased my bike TVS Apache RTR 160 bearing Reg. No. DL 4S BL 3830, chassis No 31205 (Engine No 32577) from SK Traders, Tilak Nagar, New Delhi in first week of November, 2008 and have continuously been getting servicing/repairs from time to time as and when due from SK Traders Service Station, Mayapuri A 50/1, Industrial Area Phase-I, New Delhi-64 (authorized service station) but I am sorry to say that I have never been satisfied with the service/repairs of bike. Every time they used to leave one or the other fault pending with the excuse," the particular part is not available at the moment, come some time later for the same, it will get set automatically within a day or so, it cannot be adjusted/set at the workshop, get it done at your own locally etc." I also suspect that the staff at workshop is also using second hand spares which look like new and charging for new. They also transfer parts from one bike to the other and charge stealthily from the one customer and putting the other in embarrassment by compelling him to get the spare changed. As and when a feed back was asked for from me telephonically by TVS customer care/service station for the service "Satisfaction". I always said " No, I am not satisfied" and in reply I often hear, "Sir, please visit the service station with your bike , we will get the needful done". But when I visit again, waste the whole day for a small thing and even finally come out dissatisfied. Last time I got my bike serviced from the said service centre on 03.02.11vide Job Card No 8180, bill No 5715 dt 03.02.11 for Rs 535 + 450. Service Centre left pending washing and some nuts with the excuse pump was not working and the same was done after 4-5 days. On 16.02.11 suddenly bike jammed and problem to pick up speed occurred. We took the bike to service centre on 17.02.11 and was there for two days without any worth. Again Bill No 6181 (Job Card No 12595) dt 18.02.11 for Rs 687/- was paid. The same day self as well as kick start stopped working en-route while visiting some friend at night and the bike needed to pull for 3-4 kms distance to reach back home. On pushing the bike for quite some time at a slope however the bike started and subsequently it was not self starting at one touch and ceasing in Gear even when the clutch was pressed. Mr Gopal in service centre was narrated the whole problem telephonically on 20.02.11 and in turn he asked to bring the bike to service station. On 24.02.11 my son once again took the vehicle to service station where the mechanic from his side repaired the defect to the best of his knowledge and ensured that there won't be any problem hereafter. But on 26.02.11, I found that the problem stands as it is. Mr Sharma at service centre has been informed of the problem on 28.02.11 at 10.20 AM who in turn again asked to take the bike to service station. On 06.03.11 (Sunday) I took the bike myself to service centre and wasted the whole day though I had informed Mr Amar Nath before going to the service centre. The mechanic changed accelerator wire costing Rs 161/- and made some adjustments in the bike. Mr Amar Nath took a drive test confirmed okay, asked me to take drive test also. I told the mechnic that some sound is still there who in turn informed that it is a normal and not a problematic one. Mr Giri was also informed of the the story. It is again giving problem in self starting at one touch and ceasing in Gear even when the clutch is pressed. Mr Amar Nath has been informed telephonically on 08.03.11 at around 11.00 AM. Again the standing answer " Gadi le ke aao, dekhe gyen". It was the fifth visit to service centre within a month. But tell me but to do ?. From the above, it is clear that the mechanics and staff working in the service centre is not experienced at all and is not trustworthy. As on date, I the following problems still exist:- 1. Frequently missing self start. 2. Vehicle needs alignment.- which has been advised to get done locally as it is not possible at service centre. 3. Front brake nuts are missing since last service. 4. Original rear brake nut not fitted. 5. Body of the bike below / beside the battery is quite rusted for last around one year and nothing has been done by the Service Station in spite of repeated visits but charged for every visit. Would the authorities concerned would let me know what to do ? Should I leave everything/my daily routine and keep visiting the service centre on daily basis ? As to why the mechanic concerned/supervisor/staff responsible is not penalized? How would you compensate me for the time and petrol wasted by frequent visits to service centre and embarrassment so caused? I would like to be compensated by replacing the bike with new one by the SK trader/TVS Co. Kindly do look into the matter and get the needful done. Some policy/orders may be framed and implemented in letter and spirit at service station strictly to avoid embarrassment to the valuable customers. It is further informed to the TVS Co. that a customer goes for purchase of a TVS bike with very enthusiasm but everything shatters when it comes to the after sale service by the so authorized service centre. TVS Company must have realized decline in demand of TVS bikes in the market. If not yet, the day is not far when the TVS bike will vanish from the market as poor service by the dealers/service stations is tarnishing the image of TVS. Th -------------------------------------------------------------------------------- From: "Sukhvinder_Bhardwaj@DELL.com" To: Sanjay.Yadav@tvsmotor.co.in Cc: lalk15@yahoo.com Sent: Mon, 25 April, 2011 1:53:15 AM Subject: RE: Your Apache RTR DL4SBL3830 Hi As per the service done at service center Mayapuri in the month of feb 2011 I had complained about the handle alignment on the bike.Apart from that while taking the delivery of the bike I did doubt about the change of engine oil in the bike as there was no sign on the bike indicating the same change. And when I pointed out the same I was told sir that it is merely a wrong perception of yours (referring to me). And within a span of less than a week of the same service done in the month of feb 2011, the bike started with the problem of missing which had been repeatedly reported to your so called illiterate Mr. Amarnath (workshop manager of SK TVS). When this was a small problem and my bike used to get turned off automatically while just standing on the red lights or even would get turned off automatically. I was very politely told by your so called Mr. Amarnath (workshop manager of SK TVS) "Sir abhi to apki gadi warranty mein h aur bahut hi bhadiya condition mein hai aap chinta na karein warranty khatam hone dijiye phir hum apne aap hi apki kahani bana denge" And as per your so called Mr Amarnath I Was straight away told as a part of his story when my bike was in for a complaint after the service in feb 2011.I was never advised that the cylinder head needs to be replaced but I was told about the valves and was charged an extra amount for the replacement of the same. It had not even been 2 hours of the delivery of the bike and my bike lost its pressure again and I ended up pilling that bike all the way down from a place near moti bagh to naraina (my residence). I ended up going to the the bloody fucking service center of yours again in order to get it checked and again some kind of indian jugaad was done with the bike which ended up getting it started and I was told that it wd be fine and it had not even been a complete month and I am still facing the same issues with the bike. 2230 hrs Apr 22 2011 the bike lost its pressure again when I was on the way to Gurgaon from delhi nearby rajokri and I ended pulling the bike again from rajokri all way approx. 8 kms to my office. I marked an email to TVS again result of which I started getting calls in the morning stating as if it is a bloody great response as if im a very important customer to TVS and SK traders. But all of this was a simple bullshitting done as I got a mechanic coming to me around 3.30 in the afternoon on 23 apr 2011.and was taken down to Bulland Motors Gurgaon (another Service center Of TVS). I was told by the mechanics that the piston is broke cause of the reason that the engine oil was almost dried out and that cannot happen if the service has been done in the 3rd week of feb 2011 and the bike has just travelled around a 1500 kms approx. Having said that I was given an estimated cost of Rs 9856 for the cost of repairs. My bike has been always serviced on time and the issues which ever have been reported have never been taken care of in a proper manner by the SK TVS. When ever and what ever part replacement I have ever been told has not been denied by me cause its my vehicle and I have bloddy spent my money and my precious time on it and ended up getting just a bloddy disappointment and harassment cause of the performance of the bike cause of the reason it getting serviced on regular basis at SK TVS Mayapuri. Having said all this I am petty frustrated with the kind of response which I ve got from You and from SK TVS as never ever assuring a quality service. This is a worst customer experience as the issue when was very small it was taken lightly and I was told "Sir abhi to apki gadi warranty mein h aur bahut hi bhadiya condition mein hai aap chinta na karein warranty khatam hone dijiye phir hum apne aap hi apki kahani bana denge" So the so called bullshiting story of Mr. Amarnath is complete and I m here left with nothing apart from the bloddy frustration and harassment which I have undergone from the dealer and service center based in mayapuri. I m hereby stating again that my bike has just been fucked up by your bloody mechanics from SK TVS and hence now being so harassed after all this crap which has taken place that neither I nor my father would agree to any repairs or bearing any cost of the repairs on this bike anymore.... WE NEED A SIMPLE REPLACEMNT OF THE BIKE AS IT HAS BEEN FUCKED UP BY SK TVS WORKSHOP BASED IN MAYAPURI NEWDELHI AND TAKE IT IS AS A WARNING OR ADVICE I WOULD NOT FEEL HESITATED IN GOING FORWARD AND BRINGING THIS TO THE MEDIA AND GOING TO THE CONSUMER COURT TO GET THE FURTHER RESOLUTION OF THE SAME. IT IS A BLOODY FRUSTRATION AND HARRASSMENT WHICH I HAVE GONE THROUGH AND NOW IS THE TIME TO TAKE IT OUT. Regards With No regards Sukhvinder Singh Bhardwaj -----Original Message----- From: Sanjay Yadav (MKT/Hosur/TVSMotor) [mailto:Sanjay.Yadav@tvsmotor.co.in] Sent: Friday, April 22, 2011 8:26 PM To: Bhardwaj, Sukhvinder Subject: Your Apache RTR DL4SBL3830 Dear sir, Ref to our discussion regarding your vehicle Apache RTR bearing Regn No DL4SBL3830 , 2008 model last serviced in Feb 2011 at SK TVS, Mayapuri. My self and workshop manager of SK TVS; Mr Amarnath has discussed all the observations with you and your father. In Feb only normal service was done,engine oil was replaced. Now the engine is seized and it need engine overhauling . As per your last visit it was advised to you to get the cylinder head repaired as the Engine drain oil qty was very low. You had refused for repairs. It was advised to get Engine oil level checked after 1000 kms of run. You are hence once again advised to get ur vehicle repaired on payment basis as your veh has already crossed waaranty limits. This is for inf pls Regards Sanjay Yadav ASM Delhi Subedar Major Krishan Lal Fri, 20 May 2011 12:26:08