complaint register form forum complaints letter customer mortage loan online business systems do not call list airtel hutch hp gas airtel hutch vodafone icici http://www.clientcomplain.com Copyright 2010 Clients Complain clientcomplain.com/rss/ en Thu, 24 May 2012 01:50:57 Thu, 24 May 2012 01:50:57 http://www.clientcomplain.com/FashionAndYoucom_Awari_technologies_pvtltd-Complains-22136-SC.html Order Details: Dated - 05/04/2012 Order No - 1838372 Invoice Number - FNY/991326/12-13/Part 2 FNY Code - 21W150499398 Product Detail: Michael Kors Handbag M_12Apr17AC8042_W_EXTOTE/SILVER Amount (Rs) - 16999.00 Payment Option Chosen – Cash-On-Delivery I received the shipment from Fashion and You on the 7th May 2011 and paid Cash-On-Delivery Rs. 16999.00. After opening (unpacking) the parcel, I found that the Bag that I ordered was in damaged condition. It has lot of dark spots all over. Also the Bag was folded which made a crease on the bag. I had formally called the Fashion and You number (01206739999) which is not a toll free number and spoke with the Customer Service Representative (CSR) and registered the complain on the same day i.e 07/05/2012 and the complain no. is 1635096. I expressed my dissatisfaction and wanted to return the bag and have the money refunded. The CSR advised me to courier the damaged product back to them and within 10 working days they would refund the full amount (Rs. 16999.00) by cheque and the cost of courier will be paid at the rate of Rs 150.00 per KG. I went to courier but the courier charges were more than Rs. 500.00, so I called back FnU on 8/5/2012 and told them that since it is a high value product and almost a kilo the courier company will charge more than Rs. 500 and also I have to make an insurance of the amount of the product being sent. Total cost will run more than Rs. 1500. The CRS then provided me another complain no. 1638204 and said that within 3 days the product will be picked up by Fashion and You from the shipment address. On the 10/05/2012 i.e on the 3rd day when no one came to pick up the product I called up again and the CSR provide me another complain no 1650660. This time I made sure I spoke to their Team Leader Sheena Puneja. She accepted that it was their fault and delay caused from their end in having the product picked up from the address provided. She was apologetic for the delay and requested 3 more days within which the Product will be picked. I agreed for 3 more days. On the 12th which is 3rd day from the 10th, I called again and referred to the complaint no 1650660, spoke with the same Sheena Puneja and she was again apologetic saying that the pickup team has not responded and she will check and revert back. I held the phone and asked her to check it right away while I hold the line. After some time she came back to the phone and said that she needed 3 more days. I made several requests and all the conversation is noted in their support complaint notes. Since I had no choice, I agreed for another 3 days. I called again on 14/05/2012 refering to the complaint no 1650660. Again spoke to Sheena Puneja and this time I wanted to speak with their owner of the company to understand if he is aware of this issue. Sheena Puneja refused to provide me the details of the owner and all I got to hear from her is that she is sorry for the delay again, expressed her apologies and needed 3 more days. After this episode, I realized that I was cheated. Thus on the 14th I asked her to send me a written confirmation of the whole transaction and the conversation we had on the phone along with the promised date of pickup. She refused for the same. The above episode is an example of e-commerce portals / companies that do not follow fair and ethical online business practice. I would like to know if this is the way how the promoters of the company Fashion and You (Awari Technologies Private Limited, Gurgaon) are making their money by cheating online consumers who visit this e-commerce portal and do online shopping / transactions. If so, then I appeal to the consumer forum and NASSCOM to take strict & punitive action against this company and its promoter /owner /CEO /Investors and or Venture Capital fund raisers (Norwest Venture Partners and Intel Capital, Sequoia Capital India and Nokia Growth) and such practices / organizations should not be encouraged and must not provide license to operate in / under any name of business in any country. The amount of mental harassment and agony sustained by me while going through this deal has been immense and it is very difficult to quantify in terms of value lost (time & energy). However I would immediately want this forum to instruct Fashion and You (Awari Technologies Private Limited) to have the damaged product be picked up from the address and to release a refund cheque / Draft / Pay Order of Rs 16999.00 immediately with interest and punitive damage ten times the cost of product, favoring the buyer (purchaser) payable at par at any bank and its branch in India. The product has still not been picked up by Fashion and you till the evening of 16th May 2012 as promised by Sheena and also their CSR. Hence I am filing this complaint. Bhavita Sachdev Wed, 16 May 2012 23:16:39 http://www.clientcomplain.com/BagMyHoliday_with_Bagittoday-Complains-22042-SC.html Dear Sir, I booked one holiday package with Booking Id - 1017304644 for SriNagar. Initially, the official from Bagittoday assured me that I would receive the Documents within seven days from the dayte of my booking. I booked the Package on 13/04/2012 and recd the documents on 30/04/2012. As I was on tour, I filled in all the details and send it by mail(as my date of journey is 19/05/2012) on 05/05/2012 but till date no response have been recd by me. I am in a fix, what to do? Shall I go for another booking directly with the hotels, I would be little costlier and in case after booking the hotel, I get the confirmation, I would lose my booking amount with the Hotel. Abhimanyu Wed, 09 May 2012 16:42:34 http://www.clientcomplain.com/dealsandyoucom-Complains-21636-SC.html dealsandyou.com is a fraud company. Please never buy products from this website. They are cheats of the first order. I have already paid the full amount for the product I ordered on 4/3/12 but till date the order has not been delivered. Their executives swati and anshul agarwal ensured that my call is not transferred to them or any other senior person in the organization. The company it seems has instructed their executives not to pay heed to my problem. Anshul agarwal had the audacity to hang up the phone. He said he cannot help me and I will have to wait for another 48 hours. So many days have passed and they have refused to help me. Their executives are trained to humiliate people. A mail has also been written to the zonal head but she too has ignored my mail! please never ever shop from this fraud company. Save yourself from their fraudulent activities and prevent yourself from falling into their trap Nidhi Kapoor Fri, 06 Apr 2012 00:39:17 http://www.clientcomplain.com/Fashion_and_you-Complains-21596-SC.html Pathetic and worst guys pls be aware of this site,they dont sell any branded product as they display in.They jus send local unsold product from companies,all cheap worst guys pls dont purchase anything as i lost 20000for waste,so pls dont buy anything from this site,cheap poor bastarda and they cheat ppl nicely, saangvi Tue, 03 Apr 2012 01:46:29 http://www.clientcomplain.com/BAG_IT_TODAY-Complains-21356-SC.html DEAR SIR, I HAD BEEN CALLED BY Mr. ADESH ON SATURDAY-10MAR2012 & TOLD THAT I AM SELECTED FOR "PLATINUM MEMBERSHIP". AFTER LONG DISCUSSIONS WITH ADESH & SUDIP, I HAVE BEEN TOLD THAT IF I BUY SPEFIC PRODUCTS OF RS. 4799, I WILL GET "THE PLATINUM MEMBERSHIP". "PLATIMUN MEMBERSHIP MEANS MINIMUM 70% DISCOUNT ON EVERY PURCHASE AT BAG IT TODAY & MAX TO 80%". IT WAS CONFIRMED FOR AT LEAST 10 TIMES BY THE DIFFERENT STAFF ON THE PHONE LINE. SO I BOOK THE PRODUCTS & MADE THE PAYMENT, & EVEN AT THE TIME OF PAYMENT I WAS ON LIVE LINE FOR ALL CONFIRMATIONS & ASSISTANCE. BUT NOT TODAY ON 13-MAR-2012 I AM GETTING CALLS THAT THE "PLATIMUN MEMBERSHIP ID" IS NOT AVAILABLE WITH MY PRODUCTS. FOR HAVING PLATINUM MEMBER SHIP ID BUY FEW MORE PRODUCTS OF 4000 RS. BUT I REFUSED TO BUY ADDITIONAL PRODUCTS, & I REFUSED TO CANCLE THE ORDER ALSO. I TOLD THEM TO FULFIL THE COMMITMENT OR OTHER WISE I WILL GO FOR LEGAL OPTIONS. & I FILED A LEGAL COMPLAINT AT CUSTOMER CARE CELL OF BAG IT TODAY ALSO. I HAVE ALL THE CALLS RECORDED WITH ME & I CAN GIV IT TO ANY BODY FOR HEARING. BUT REQUEST YOU TO MAKE THE THINGS CORRECT AS PER COMMITMENTS OF COMPANY DID IN THE OFFER CALL. KEDIA 9405456400 DUSHYANT KEDIA Tue, 13 Mar 2012 22:55:58 http://www.clientcomplain.com/Fashion_and_you-Complains-21282-SC.html Pls be aware, Fashion and You is running a scam. They lucrat you to make a pre-payment to avail free home delivery however when you do so, either they cancel the order after holding your money for 1 month or they deliberately send wrong product and then when you send it back, they claim not to have received it even if the waybill no. confirms that the goods have been dispatched. This has happened to me nearly 4-5 times. Earlier I thought it might be an inventory issue however after repetitive bad experiences, its confirmed that they are running scam by holing customers money. Shame on them for being such unethical organization. Has anyone else experienced such incidence? Then pls share. Hemali T Fri, 02 Mar 2012 02:26:25 http://www.clientcomplain.com/indiatimes_shoppingcom-Complains-21232-SC.html Non-Receipt of my Consignment - Order No. 30000087497 - Order Dated 12.02.2012 - TATASKY - DTH (SET TOP BOX) I have ordered TATASKY DTH Set Top Box through indiatimes shopping.com by remitting the full amount through my debit card i.e, sum of Rs. 700/- (Rupees Seven Hundred Only) and the receipt of receiving the amount same was duly acknowledged the indiatimes shopping.com and till date I have not received my consignment which I have ordered nor any communication / confirmation from indiatimes shopping.com. I had requested them to give me the courier tracing number to trace my consignment till date they have not communicated to my letter.The are also many cases that indiatimes shopping are misusing the public funds to a large extent. I request you all not to shop with Indiatimes shopping.com in your life time. Advocate Ajith Kumar Thu, 23 Feb 2012 15:21:20 http://www.clientcomplain.com/STAR_CJ_Biggest_Cheat___Fraud_Company_Beware-Complains-21164-SC.html Dear Sir, I had placed an order for 4 Nos. Laundry Power hanger (Order No. 2011-11-15-019945) on Nov 15 2011 and payment made thru net banking. After 5 days Gati Courier brought one box containing one piece of hanger and a printout saying Qty. 4 Nos. and total payment of Rs. 7996/- @ Rs 1999/- per piece. I returned the box unopened to starcj as Qty supplied was one against the courier document said 4 Pcs and payment of Rs 7996/-.The box was received as it is by Star CJ gurgaon by (Mr. Bhajan) on Nov. 26 vide Gati Docket No. 110499348) I immediately called up 011 & 022 3355 5533 and informed about the error on their part and told them to refund the money. I was told it will be resolved within two days but nobody called and rest of story is as follows in brief:- 1. Made almost 25 calls of 15 Mins. each in Nov, December, Jan & Feb. 2012 with a gap of 4-6 days. --- to refund the money but complaints are only registered and forwarded which probably go to some dustbin. You never gat a call back. The operators are not highly trained and instructed not to get any senior or give their phone nos. nor do the other departments ever come on line. 2. Mailed complaint at response@starcj.com on Dec 12, Jan 19 and several reminders ---No Reply received. Wrote in Q & A section of my StarCj Account –No Reply ever received. 3. A full fledged Fraud/Nexus is operating between employees to ward off complaints and do not commit anything. Every time you call, explain from start, waste 15-20 Mins. They will only tell it will be resolved within 72 Hrs, 6-8 days etc. You again call same story is repeated and there is a new call center operator with no solution. There is no reference or reply on earlier complaints. 4. 11 Weeks have passed but no refund/reply not given (Till Feb. 8, 2012) as the operators are trained to keep customers at bay by giving false pretext of one or another like,its under process, its at advanced stage, concerned department is working etc. and lastly after so much deliberations I got a call on Jan 10 that my refund is in process and definitely your account will be credited by Jan 17 2012.When nothing got credited I called up again the same story is repeated that its under process. By jan end after getting angry with the operators through several calls I am told that we have to check the where house and than we will do something. Its endless lies these people keep on telling. 5. It is a well organized internet fraud operation headed by Paritosh Joshi and a tem of crooks. I am posting this on all consumer websites and handing all papers to local consumer court including star network head and their associate in Korea to shut down this fraud operating in India. 6. Through this message I and requesting all readers not to purchase anything from starcj, whatever allurement they give to you. Almost 2000 employees/Families of the company in which I work have decided not to even see this channel and word is spreading fast to all associated companies, vendors, suppliers and corporate heads. Ravi Gupta 9218530025 Ravi Gupta Mon, 13 Feb 2012 16:12:49 http://www.clientcomplain.com/time_magzine-Complains-21137-SC.html my subscrition no is 31816374 despite reapted complains i have not received any issue of the time magzine any assured free gifts. now the timecare of the india today group is ignoring my complain too bimlesh mishra Tue, 07 Feb 2012 19:25:18 http://www.clientcomplain.com/MYNTRACOM-Complains-21102-SC.html I had placed an order no.- 2191443 on 22january 2012,But Till now I haven’t received the shipment. 12 days are over... They had claimed that they will dispatch the product with in 24 hours,But they didn’t..Still I bore without any difficulty,But Matter became more fierce today when I got a mail from Bluedart that Shipment from Myntra.com has been delivered from our end on 31 JANUARY 2012,But Fact is I didn’t recieve any courier on 31 JAN 2012. The most sucking part is when I called up MYNTRA’S HELPLINE it was pathetic and couldn’t reach any help and when I mailed they didn’t respond at all... Then I contacted them thru facebook... But Didn’t find any sol ution at all....... 12 days are too much to deliver...But they have failed to deliver the items and Sucking part is that they are telling a lie that products are delivered... I have been mailing them soooo sooo many times,But their indolent and wicked team are not responding to any of my e-mails... I paid the money Which Myntra.com demanded... But didn’t get services which I demanded... Its pathetic and hellish experience with MYNTRA.COM VIKRAM SETHI Wed, 01 Feb 2012 14:55:34 http://www.clientcomplain.com/Naaptol_Scam-Complains-20995-SC.html THOUGH YOU HAVE MENTIONED IT ON THE ADVERTISEMENTS ON "TIMES OF INDIA" AND OTHER CHANNELS, ... *************LETS SEE WHO WINS THIS CASE.************** Note : Winning this case does not matter to me anymore but I will make sure there is no such company NAAPTOL ever exists after this... ----- Forwarded Message ----- From: J***** To: Divya.Susai ; "jignesh.gangapuram@naaptol.com" ; "care2@voxmobiles.com" ; "care1@voxmobiles.com" ; "support@naaptol.com" ; "ceo@naaptol.com" ; "replyfromnaaptol@naaptol.com" Sent: Friday, 2 December 2011 3:11 PM Subject: Re: Order no.: 2663085 Hi, I have sent the item back to you as per your request and instructions in the below mail through Blue Dart with AWB no.: 13420664342 on 30 Nov 2011 (Wednesday). I would like a faster resolution on this. All your efforts to a positive resolution will be appreciated... Also a callback from someone accountable to confirm the same would be appreciated. Thanx & Regards, J***** From: Divya.Susai To: J***** Cc: jignesh gangapuram Sent: Tuesday, 22 November 2011 2:49 PM Subject: Order no.: 2663085 Dear Mr. Miyan, Please accept our sincere apologies over this incident. We do understand your anguish and apologies over all the inconvenience caused to you. We would request you to visit your nearest Blue Dart office and send the product to the below mentioned address: ALPHA RADIO Shop No-1900, Chandini Chowk, New Delhi - 110006. Request you to kindly provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2663085] and your mobile/ landline no for easy identification and further processing. Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Replacement or Refund. Please help us with the AWB [Air Way Bill] after sending the product. It would take 2-3 days for the product to reach us, & once the product reaches us we shall action further. Request your patience in the interim, please be assured for a resolution on this case. Thanks & Regards, Divya Susai Asst. Mgr- Customer Service Naaptol Online Shopping Pvt. Ltd On 11/20/2011 6:06 PM, Javeed Miyan wrote: Hi, I am very very grateful for the excellent product and service rendered by you guys. READ BELOW AND HAVE A LAUGH AT YOUR OWN COMPANY FOR WHICH YOU SHOULD BE ASHAMED TO WORK FOR... BETTER QUIT AND HANG YOURSELVES AS IT IS BETTER THAN SELLING YOUR PRESTIGE, DIGNITY, HONOUR AND YOUR LIFE LIKE THIS... YOU GUYS DO NOT QUALIFY TO LIVE. I have forwarded several complaint mails to all the departments that I know in NAAPTOL and VOX and almost all the online forums are flooded with this complaint and the service that you offer. After all this I received a call from +91-9958891111 VOX mobile provider on 4.35pm 20 nov 2011 (Sunday) AFTER 32 DAYS FROM DATE OF PURCHASE AND COMPLAINT. Details of the conversation as below. 1.) VOX mobiles vendor was not able to speak english so transferred to another guy. 2.) When asked about the resolution he said that I have to return and I should bear the courier charges on top of that I have to wait for another 1 more month for any kind of resolution to be considered. 3.) For Refund or Replacement call NAAPTOL (as VOX is not responsible in any way) and NAAPTOL says that they do not provide refund at all as they are not manufacturers of the product when they have clearly mentioned it in the Newspaper advertisement. 3.) Then he disconnected the call when I said that I cannot bear the courier charges. 4.) Disconnects when I call back.( Called him at least 30times) Note the amount I have spent on the product, the time invested in composing mails (NOT ONE OR TWO BUT SEVERAL) and the time and money spent on calling your customer care again and again. NOTE : When they say it is VOX mobile manufacturer it is actually a small shop vendor in the below address : Alpha Redios, Shop no: 1900, Chandini Chowk, Delhi - 110006 Almost like a CHOR BAZAAR. In other words NAAPTOL is sourcing their products from a CHOR BAZAAR. Thank you and the above has also been posted in the online forums and every single step that you take is a step to your own grave. -------------------------------------------------------------------------------------------- From: support To: care2@voxmobiles.com; care1@voxmobiles.com Cc: jignesh.gangapuram@naaptol.com; J***** Sent: Saturday, 5 November 2011 11:19 AM Subject: Order no.: 2663085 Dear Care Team, Please refer below mention mail & speak to the customer as he is highly irate. If customer is not contactable kindly drop in mail & resolve the issue. Kindly revert on the same at the earliest. Regards, Manjeet Sharma, CRM. ----- Original Message ----- From: J***** To: ceo@naaptol.com Cc: support@naaptol.com ; replyfromnaaptol@naaptol.com Sent: 03/11/2011 10:39 AM Subject: Fw: Refund for order no.: 2663085 Hi, Please check the below mail sent to your customer care but no response received as yet so forwarding the same to you now. **********************Mail sent to customer care******************* ----- Forwarded Message ----- From: J****** To: "support@naaptol.com" Cc: "replyfromnaaptol@naaptol.com" Sent: Sunday, 30 October 2011 7:51 PM Subject: Refund for order no.: 2663085 Hi, I bought a mobile phone "VOX IE7" from NAAPTOL the online store on October 18, 2011 with order number : 2663085 but ever-since I bought it, there is only problems and nothing except that. 1.) I did not get the "Bluetooth" where they have advertised Bluetooth comes for free along with this phone, and I confirmed it with the call centre agent a day before ordering. 2.) The phone looks good but has the worst operating system in it and a very old one. 3.) Touch screen does not really work and particularly in most of the corners specificaly the right bottom corner. 4.) The slide open is not balanced. 5.) When using the slider the phone gets switched-off automatically so I have to close it and switch it on so the slider is of no use so can only use the touch screen as a bar phone but there is a problem here as well as the touch-screen does not work. So now its just a display piece or a toy for the kids to play as you can do nothing with it. (Not even a call or message) 6.) While on call the other person can hear a scrathcy-static noise and the noise increases when I raise my voice. A phone with all these problems claims to be the expensive phones in VOX series. I have proof for all this as a video clip I have taken. You call this a "Phone"..., I call this a toy for kids to play, nothing more. Please refund the entire amount to me as I think it is not worth it. Thank you and I will appreciate a faster processing of the same. Regards, J***** **********************Mail sent to customer care******************* ...........Also add one more point to the above. 7.) On top of all, the phone does not get charged at all. The charger gives a red light indicating that it is working but the charge does not go up on the phone for some wierd reason. (Note this is the first time I'm ever charging this phone.) I have sent the above mail to the general customer care, no response received as yet so now forwarding to ceo@naaptol.com, please remember that I am an RTI activist and I will be taking this further up with these records if I dont get a positive resolution on this. Thank you for giving me an oppurtunity to complain about your products. Have a Great Day, Regards, J****** ************************************* THESE PEOPLE ARE ABSOLUTE SCAMMERS they SHOULD BE BANNED FROM THEIR OPERATIONS AND "TIMES OF INDIA" SHOULD BE WARNED TO REMOVE THE ADVERTISEMENT FROM THEIR PAGES... AS WE CAN ONLY BLAME "TIMES OF INDIA" FOR PROMOTING, ENCOURAGING AND GIVING A NICE PLATFORM TO MAKE THESE FRAUDSTERS CUM SCAMMERS WORK TO GENERATE REVENUE BY CHEATING THE GENERAL PUBLIC... Javeed Miyan Tue, 17 Jan 2012 00:02:18 http://www.clientcomplain.com/Naaptol_Fraud-Complains-20994-SC.html I HAVE BEEN MAKING CALLS TO GET THE DAMN REFUND AND THE BELOW MAIL TO GET A CONFIRMATION OR ACKNOWLEDGEMENT BUT TILL DATE NO RESPONSE, AND THE FREAKIN CALL CENTRE AGENTS ARE SO DAMN RUDE AND SAY THAT >>>"YOU WILL NOT GET A REFUND AT ALL, "DO WHATEVER YOU WANT" Javeed Miyan Tue, 17 Jan 2012 00:00:06 http://www.clientcomplain.com/NAAPTOL_The_Online_Fraud___Scamming_company-Complains-20993-SC.html NAAPTOL - The Online Fraudster and Scammers... PLEASE READ THE BELOW MAIL INTERACTION BETWEEN TO KNOW THEIR SECRETS OF CHEATING... 1-Bought phone online on www.naaptol.com on 18 oct 2011. 2-Found defective in various aspects and that it is also a refurbished item and not in a usable condition 3-Sent back to Naaptol on 30 Oct 2011. 4-Waiting for refund till date (15 Jan 2012). 5-They have clearly mentioned that 100% refund guaranteed if item is defective in the advertisement thru THE TIMES OF INDIA. 6-Chasing them thru calls and mails and spent almost double the worth of the mobile price but everytime they only give false promise that their VENDOR or ESCALATION DESK or SENIOR MANAGER will callback but nobody ever called in 3 months. 7-How to get refund and compensation from these SCAMMERS...? or better yet close down this company? *** some of the details in the below mail-trail*** EVEN AFTER READING THIS MAIL-TRAIL IF YOU DECIDE TO BUY ANY PRODUCT FROM NAAPTOL YOU ARE NOTHING BUT A FOOL. AS I CAN PROVE THAT THESE PEOPLE SELL ONLY REFURBISHED ITEMS AND THE WORST PART IS THAT YOU WILL NOT GET ANY REFUND ANY WHICH WAY YOU TRY. AN OPEN BET FOR ANYONE HERE... I AM READY TO PAY EXTRA CASH FOR ANYBODY WHO GETS REFUND FROM NAAPTOL. Below is the mail I have sent and response received from NAAPTOL ONLINE FRAUD COMPANY cum SCAMMERS... Hundreds of calls and other mails have been sent to these SCAMMERS but everytime they give false promise saying that someone will call from the VENDOR side or ESCALATION desk or from the SENIOR MANAGERS but till date I have not received any call or any communication from them. I HAVE SENT ABOUT 70 MAILS BUT ONLY 4 OF THEM WERE ANSWERED WHICH SHOWS THEIR LEVEL OF RESPONSIBILITY, ACCOUNTABILITY, CUSTOMER SERVICE AND COMPETENCY... THIS CASE IS FAR BETTER AS SOME OF THE CUSTOMERS DIDNT EVEN RECEIVE THE ITEMS AFTER THE PAYMENT...SO MONEY IS ALL THEY LOOK FOR. AND YOU WILL GET A LOT A CALLS IF THE MONEY DID NOT REACH THEM SO WHERE IS THIS COMPETENCY AFTER-SALES? BOUGHT THE PHONE ON 18 OCT 2011 AND FOUND THAT THE PRODUCT IS DAMAGED, REFURBISHED ITEM AND NOT IN A USABLE CONDITION SO SENT BACK THE PHONE TO THEM ON 30 OCT 2011 AND STRUGGLING FOR A REFUND TILL DATE (15 JAN 2012) THE CALLS, MAILS AND THE TIME SPENT ON THIS ISSUE WOULD MAKE UP MORE THAN DOUBLE THE ACTUAL WORTH OF THE PHONE. I AM PREPARING A PUBLIC LITIGATIONS ON THIS COMPANY ANYBODY IS WELCOME TO JOIN ME ON THE SAME... READ BELOW AND MAKE A SMART DECISION... -------- Original Message -------- Subject: Fw: Order no.: 2663085 Date: Sat, 10 Dec 2011 07:11:05 -0800 (PST) From: J***** Reply-To: Javeed Miyan To: Divya.Susai , \jignesh.gangapuram@naaptol.com" , \care2@voxmobiles.com" , \care1@voxmobiles.com" , \support@naaptol.com" , \ceo@naaptol.com" , \replyfromnaaptol@naaptol.com" YOU FUCKIN BASTARDS, ITS TIME FOR YOU TO PRAY AND SIT BACK COZ I'M FILING A PUBLIC LITIGATION CASE ON YOUR ASSES... BE PREPARED. I HAVE BEEN MAKING CALLS TO GET THE DAMN REFUND AND THE BELOW MAIL TO GET A CONFIRMATION OR ACKNOWLEDGEMENT BUT TILL DATE NO RESPONSE, AND THE FREAKIN CALL CENTRE AGENTS ARE SO DAMN RUDE AND SAY THAT >>>"YOU WILL NOT GET A REFUND AT ALL, "DO WHATEVER YOU WANT" Javeed Miyan Mon, 16 Jan 2012 23:56:29 http://www.clientcomplain.com/Canon_Printer_MP287-Complains-20939-SC.html Sir I received parcel . but in that no free watch . Sir, I ordered canon printer mp287-mah-free- watch ,Please send me that my free gift watch. I want my free gift watch as soon as possible. Thank you. Kalidas Madhukar Karkhanis Sun, 08 Jan 2012 20:06:10 http://www.clientcomplain.com/fashionandyoucom-Complains-20838-SC.html FAKE PRODUCTS FROM FASHIONANDYOU.COM Order No. 1161605 I ordered a LAFUMA CHRONOGRAPH [COLOR=#009900 !important]wrist watch[/COLOR] from the site at 80% discount (Rs. 1999 against MRP of Rs. 8000) To my horror, I found that the Chronograph shown in the picture is actually a design only, and the buttons shown are also dummy buttons. There is actually no chronograph in the watch, its just printed on the dial. The product is something that you will get for less than Rs. 300 on the streets. Even the warranty certificate is in a language that you can never understand. There are no contact details or [COLOR=#009900 !important]service center[/COLOR] numbers on the certificate. Nowhere on the site or product description it was mentioned that this the chronograph is just a design. Moreover what makes it a perfect fraud is the way they execute the order hand in hand with the courier service. The product that left their office at 11:34 am for delivery only reach my place at 9:00 pm making sure I was personally not there to verify the goods at time of delivery which was COD. (Cash on Delivery) lest I should reject it. Moreover, they have also removed the page from their website to cover their fraud. shalibhadra Tue, 27 Dec 2011 07:03:12 http://www.clientcomplain.com/wwwbagittodaycom-Complains-20782-SC.html 1 I was asked to purchase goods of rs. 29,999/ as a prize As I was selected as One of the five entries for cash prize of 40lac, 20lac and 10lac. Order no.370451. Invoice no.TRNPL/DLI/2011-2012/362149. MEMBERSHIP NO. BIT110362481. I PAID VIA NET-BANKING. Booking id: 1012314207. 2 I was told that you will get resale certificate for diamonds. You just ignore what verification department tells you. You will get GH quality of diamonds and not KLM. 3 This purchase is required for creating your ID for prize contest. my id was created . Id no. ITVC245019 4 I was not told that you will have to purchase again to close your id. 5 The diamond which they sent me claiming it to be of rs. 60,000/, I got valued it in market and value is not more than rs. 15,000. Diamonds were KLM quality only and not GH. 6 After few days, I again received the call from them asking me to purchase again goods worth 29,999 to close the file. I paid rs. 29.999. order no.382208. Booking id: 1012661087. Invoice no. TRNPL/DLI/2011-2012/371047 7 They promised that I will get resale certificate for diamonds in my city only which will fetch me in between 1.2 lac to 1.5 lac 8 They also said that hard copy of cash prize entry, user id and password will be sent to you along with parcel of goods. Draw will be held on 31 dec. 2011. You are one of the five persons selected for the cash prize of rs. 30lac(CHANGED FROM 40 LAC), 20 lac and 10lac. Remaining two persons will get consolation prize of rs. One lac each from India Today in form of various gagets. 9They told me to sent a mail at sales@bagittoday, anytime I want to talk to you. 10 When I received second parcel, I didn’t receive resale certificate and hard copy of cash prize entry. 11 I talked to them on telephone and they said that Your password is not generated and you will get it before 10 dec. 2011 12 They said that with that user id and password, you can log in on bagittoday website and I can see everything online about cash prize. 13 Till today, I have not received either of documents. 14 in last week, I have sent them around twenty mails to call me, but they have not called me to explain the matter. 15 I don’t understand what is the problem that they can’t call me and explain me about both issues which are pending. . 16 I was sceptical about many things but you told me that this is from India Today group and everything is true and transparent. 17 I called customer care executives four times in between 16dec.2011 and 19dec. 2011. 18 I sent repeated E-mails complaining at Sales@bagittoday, response@bagittoday and contact@bagittoday. There is no response. 19 They ara exploiting the goodwill of India Today group and by lying, cheating ,fooling, They are looting the people. 20 Names of sales persons who cheated me are, Aashish Agrawal, Nayana and Riya. 21 By lying,fooling,cheating, they are compelling the customer to buy their product. Dr.rajesh sanghvi dr rajesh sanghvi Mon, 19 Dec 2011 21:57:54 http://www.clientcomplain.com/VOX_IE7_phone_from_wwwnaaptolcom-Complains-20512-SC.html Hi, Below is the mail that was sent to the customer care of NAAPTOL for which I have not received any response till date. This will also explain the issue instead of me writing the entire issue in indirect speech. ----- Original Message ----- From: Javeed Miyan To: ceo@naaptol.com Cc: support@naaptol.com ; replyfromnaaptol@naaptol.com Sent: 03/11/2011 10:39 AM Subject: Fw: Refund for order no.: 2663085 Hi, Please check the below mail sent to your customer care but no response received as yet so forwarding the same to you now. **********************Mail sent to customer care******************* ----- Forwarded Message ----- From: Javeed Miyan To: "support@naaptol.com" Cc: "replyfromnaaptol@naaptol.com" Sent: Sunday, 30 October 2011 7:51 PM Subject: Refund for order no.: 2663085 Hi, I bought a mobile phone "VOX IE7" from NAAPTOL the online store on October 18, 2011 with order number : 2663085 but ever-since I bought it, there is only problems and nothing except that. 1.) I did not get the "Bluetooth" where they have advertised Bluetooth comes for free along with this phone, and I confirmed it with the call centre agent a day before ordering. 2.) The phone looks good but has the worst operating system in it and a very old one. 3.) Touch screen does not really work and particularly in most of the corners specificaly the right bottom corner. 4.) The slide open is not balanced. 5.) When using the slider the phone gets switched-off automatically so I have to close it and switch it on so the slider is of no use so can only use the touch screen as a bar phone but there is a problem here as well as the touch-screen does not work. So now its just a display piece or a toy for the kids to play as you can do nothing with it. (Not even a call or message) 6.) While on call the other person can hear a scrathcy-static noise and the noise increases when I raise my voice. A phone with all these problems claims to be the expensive phones in VOX series. I have proof for all this as a video clip I have taken. You call this a "Phone"..., I call this a toy for kids to play, nothing more. Please refund the entire amount to me as I think it is not worth it. Thank you and I will appreciate a faster processing of the same. Regards, Javeed Miyan Mobile : +91-9884477165 **********************Mail sent to customer care******************* ...........Also add one more point to the above. 7.) On top of all, the phone does not get charged at all. The charger gives a red light indicating that it is working but the charge does not go up on the phone for some wierd reason. (Note this is the first time I'm ever charging this phone.) I have sent the above mail to the general customer care, no response received as yet so now forwarding to ceo@naaptol.com, please remember that I am an RTI activist and I will be taking this further up with these records if I dont get a positive resolution on this. Thank you for giving me an oppurtunity to complain about your products. Have a Great Day, Regards, Javeed Miyan Mobile : +91-9884477165 Javeed Miyan Thu, 17 Nov 2011 21:40:47 http://www.clientcomplain.com/Issaras_Sales_Co-Complains-20453-SC.html Greetings: Please verify this smartphone company Website www.sales@issara's.com located at Thailand Country if is it true or fraudulent. Thank you!!! Noli D. Aparecio Wed, 09 Nov 2011 07:40:26 http://www.clientcomplain.com/dealsandyoucom-Complains-20255-SC.html I was purchased a Mobile from DEALS AND YOU .COM 20/08/2011 AND PAY FULL PAYMENT BY CREDIT CARD.PRODUCTS WAS LG PHOTOM 6234.00 INR PAY BY ME AND AFTER 21 WORKING DAY ,I RECEIVED A PARCEL FROM COMPANY ,SURPRISED IN THE PARCEL NOT A LG PHOTOM MOBILE PHONE WORTH OF 6234/- BUT INSIDE A BlackBerry 9530 Storm ( MARKET PRICE AND SITE OFFER PRICE WAS OVER 9000.00 INR ), I WAS LUCKY ? NO I WAS CALL IMMEDIATELY TO COMPANY AND INFORM PLEASE CHECK YOUR DISPATCH DEPARTMENT AND PLEASE SEND ME MY LG PHOTOM MOBILE PHONE AND PICK YOUR BlackBerry 9530 Storm ( MARKET PRICE AND YOUR SITE OFFER PRICE WAS OVER 9000.00 INR ), BUT I WAS SURPRISED AGAIN THERE AN A PERSON WHO TOLD ME DON'T MAKE ANY COMPLAIN AND USE THIS BLACKBERRY PHONE WHY YOU ARE RETURNING THAT PHONE THIS PHONE HIGH VALUE FROM YOU ORDERED PHONE ? WHAT IS THIS , THIS NOT GOOD, WHEN I RECEIVED WRONG ITEMS OTHER ONE SUFFER,AND I CONTINUE CALL TO COMPANY AND EMAILED TO HIS MAIL ADDRESS A, BUT THERE IS ONLY ONE ANSWER WE ARE SENDING YOUR COMPLAIN TO CONCERN DEPARTMENT , WHERE IS CONCERN DEPARTMENT ? I DON'T KNOW , TILL DATE 18/10/2011 NO BUDDY CALL ME AND NO BUDDY ANSWER ME ONLY ONE TYPE EMAILED , WE ARE SOLVING YOUR PROBLEMS , THIS IS MY PROBLEMS ? I AM READY LG AND NOT EXCESS AMOUNT FROM COMPANY , TODAY A COURIER BOY REACH HERE AND WANT TO PICK PARCEL , HOW CAN POSSIBLE I GIVE HIM , AFTER GIVEN MY PARCEL COMPANY DELAY HOW MUCH LONG GOD KNOWS, THIS IS MIRACLE ONLY IN DEALS AND YOU.COM PLEASE ANY LEGAL ACTION TAKEN BY ME ? MY SIDE ? PLEASE GUIDE ME Shailesh Patel Tue, 18 Oct 2011 15:10:17 http://www.clientcomplain.com/INDIAPALZA_SHOPPING_WEBSITE-Complains-20128-SC.html my order no is IN2703110135 i had received an incorrect item against my order on indiaplaza.in when i had contacted them several times then they had told me to return the item and they will refund me the item cost and the courier charges i had got the courier charges but am still to receive the refund for the order. this matter is going on since march 2011 inspite of my several request and calls to them they r adamant to respond to my requests and is stubborn pls resolve my issue at the earliest i had posted the same thing on their facebook customer service site and their official facebook page but they had deleted them this is so arrogant i hope through this forum i am sure to get a proper resolution to my problem they are causing me a lot of harassment and a wastage of my time and money when i try to submit the compalint on their website it doesn't work maximum time TULASIKRISHNA Tue, 11 Oct 2011 15:12:51 http://www.clientcomplain.com/home_shop_18-Complains-20109-SC.html Hello All, Last weekend I ordered a Blackberry Curve 8520 from Home Shop 18 online. Promised delivery time on their site is 4-5 business days. I ordered it as gift for an occasion, but delivery time not met. Worst part, when I received the delivery, it is a purple coloured phone not black as shown on HS18 website. I have called to complain but already realised that their response time is very very poor. Got an email from the HS18 today, “Please note the product may vary in terms of color depending upon availability of that particular color, as depicted in the image”. I went back and found the notification under notes, I guess this to avoid any legal action . Letsbuy and Flipcart has listed their colour, is there anything special about this co. THIS IS NOT A RELIABLE SITE FOR ONLINE PURCHASING . NOT WORTH TAKING RISK, WASTE OF TIME, COMPLETE DISAPOINTMENT. Regards, Somen Somen Dutta Mon, 10 Oct 2011 00:52:41 http://www.clientcomplain.com/Making_Fool_of_Customers_Jointly_by_Bag_it_today_and_Affordable_Sales_Promotions-Complains-19965-SC.html On 16.4.2011 I had purchased Holiday Package from Bag it today for 7 Night and 8 days at a cost of Rs.7000. The Booking id is 1005054966. The executive of Bag it Today while selling the package online told me that you can visit any number of hotel/resorts listed for 8 days provided the dates should be in continuation. I sent my Voucher of Redemption of Holidays on 7.9.2011 for claiming my package on 24.10.2011 well in advance by more than 45 days. The Address given in the Holiday Package Form was wrong. The Address was Mail Shop # 1023, Sky Loft Business Suites , 1st floor, Advant Navis Business Park 7, sector 142,Expressway,Noida. The documents were return back on 15.9.2011. Then I contacted over phone on customer care number 01206182100. This number is very difficult to connect. I had to spend Rs20/- initially to connect the phone for first time. They gave me another address for communication: G-15/129, NSEZ, Phase-II Noida-201203. Again I sent back the documents on 15.9.2011 Till 15.9.2011 I lost 8 days, money and energy. Then documents reached ultimately on the new address. I also sent scanned copy of my documents on 15.9.2011. I received an e-mail on 23.9.2011 that your form is not filled as per the Terms and conditions. I informed them I had filled the form as per promise of BagItToday. Later on I filled the fresh form on the same day as per requirements of Affordable sales promotions and sent a scan copy of the same by email also. Now they said the destination which you require is not available as you are delayed. They also do not reply the emails. Without any fault on our part they are making fool of people and cheating them. Bag it Today also to sell their products they are doing false commitments to customers. Affordable sales promotions have only one customer care number (even though may have some parallel lines) which is very difficult to connect. Till today i.e. on27.9.2011 I have spent more than Rs 100/- to connect the phone. I had tried at least 50 times to connect the phone, but I got success only 4 times and that only for 2 minutes for each call and later on it got disconnected. I am so depressed with the treatment given by BagitToday and Affordable sales promotions. People want to enjoy in holidays. But they are torturing the people before claiming the holidays. I shall request the Affordable sales promotion and Bag it today, do something or refund the money otherwise I shall take matter into consumercourt. Manmeet Singh 09893245170 manmeetsingh9@gmailcom Manmeet singh Tue, 27 Sep 2011 18:44:21 http://www.clientcomplain.com/indiatimes_shopping-Complains-19927-SC.html Hello sir/madam...... Following is the product purchase details from indiatimes shopping, the times of india group.. my order number is 113295889 and i have purchased Seagate FreeAgent GoFlex 3.5 Inch 2 TB External Hard Disk - DESK (STAC2000300)........... on the date september 11, 2011..... obviously i have purchased it from axis bank account through debit card... the amount 4957.00 rs deducted from account.... but till now after 15 days(10 working days) i dont get it..... i have asked my product delivery status through email, call & sms but still i did not get any reply from the company...... now tell me what i do....??? even through online chat facility on company's web site no one responsing me waiting for 1 hour to get response....... RAJ JAYVEERSINH MAHENDRASINH Sun, 25 Sep 2011 12:32:28 http://www.clientcomplain.com/BAG_IT_TODAY-Complains-19713-SC.html I ordered for an holiday package / Voucher from bag it today after their sales and promotion team contacted me, I have received the form and booklet on sep 2011 (booking ID is :- 1010055805,1010057273 , and order ID is:-303321,304690) today. To my surprise the terms and conditions are very different to what has been told, product was sold with false and incorrect information. I clearly DID not want a holiday booking which was sold to me with false terms and conditions. Surprised that india today being such a big reputed organization is involved in this fraud. I contacted them and they requested me to send back the vouchers and the bills, I returned all their voucher one week back and I'M trying to contact them since the past one week and they have stopped responding to me after the sale and have not refunded my money. I WANT MY FULL MONEY REFUNDED WITHIN 1 WEEKS TIME Anish Rajyaguru Tue, 13 Sep 2011 13:11:00 http://www.clientcomplain.com/mginger-Complains-19630-SC.html I have placed my order no. 76068 on 20.08.2011 and after that I had received a shippment no.6245537815 of Aramex courier, which was found incorrect while tracking the same. It shows that the product was delivered to a place in Trivandrum, whereas the product should have got delivered at Howrah. More over the product I have booked and the product delivered are different. I mailed them several times but everytime I am receiving the same reply that my goods has been couried through Armex courier vide shippment no. 6245537815. At the time of giving the order I was informed that the goods would reach me within 5-7 working days and now more than 15 days have passed and still I am in dark about my products. This is total negligency in service and the company should compensate me for this. The company has taken money from me and has not delivered the products till date. Even whenever I try their customer care number its always busy... I had even tried the number of Mr. Hemanth Kumar of operations (09538614415/08064533308) but its always no reply...only once he picked up the phone on 05.09.2011 and he said that he would update me the status by evening, but no information from his side. anup gupta Wed, 07 Sep 2011 13:14:39 http://www.clientcomplain.com/phone-Complains-19608-SC.html i am not interested in ur products so please dont disturb and stop sms and unsubscribe my no :9676426151 from u kola.hanumantha rao Mon, 05 Sep 2011 18:45:56 http://www.clientcomplain.com/snapdeal-Complains-19550-SC.html Sir I shall be very much obliged if you stop sending SMS to my mobile no.7409626496. Please stop sending SMS to above number instantly. Sandeep Kumar Sharma Thu, 01 Sep 2011 21:36:17 http://www.clientcomplain.com/Fashionandyoucomsnapdealcom-Complains-19489-SC.html Hi , I am tottaly fed up with the ongoing SMS to my cell phone from online shoping companies like snapdeal.com, fashionandyou.com.. I have unsubscribe these so many times but still getting more then 50 SMS daily. Pls do the needful for unsubcribing of these Arun Mon, 29 Aug 2011 13:33:46 http://www.clientcomplain.com/NUMERO_UNO_SUNGLASS-Complains-19450-SC.html Hi Sir/Madam, Am Sathis Kumar my complaint is last week i purchase "NUMERO UNO SUNGLASS" today only i get the parcel for your posting . But that parcel after i get from post man and i open that glass will broken.. I am really disappoint and i angryly to say i need immediately to action this problem to solve within this week caLL IT US IMMEDIATELY ... Sathis Kumar Sat, 27 Aug 2011 14:24:11 http://www.clientcomplain.com/SoSasta-Complains-19348-SC.html Order no# 72809 this is to inform that I received something from sosasta yesterday after such a long delay. But what I received was some very cheap showpiece (hardly worth 30-40 rupess inside the united colors of benetton sealed watch box instead of the watch. This kind of experience with online shopping has taken me with a shock.I have done business with many online deal-portals but this kind of dealings are totally unacceptable. I have got no resolution in spite of repeated mails to help desk. Only thing they said is they will check with the back-end team and get back to me. Gaurav Dutta Sun, 21 Aug 2011 13:40:58 http://www.clientcomplain.com/indiatimes_shopping-Complains-19270-SC.html Hi, I had ordered Precious Purity flowers, the lead time for delivery was one working day. This order was placed on 8thAug, and this is not delivered till date. I called up the customer service and they say they cannot give any time by which this can be delivered. They had also launched a complaint #274115. order no:113203780 This is now happening now and then with this site. The occasion was on 9thAug. not sure what should be done. the company should provide compensation for this failure. Thanks Prashant 9916292130 prashant Wed, 17 Aug 2011 19:56:53 http://www.clientcomplain.com/snpdealcom-Complains-18740-SC.html Dear Sir, I am receiving unwanted massages on my mobile from LM SNPDEAL 2-3 times everyday. I would like to request you to stop these messages. My mobile no is 09842676797 vijay Thu, 14 Jul 2011 18:12:59 http://www.clientcomplain.com/bagit_today-Complains-18711-SC.html DEAR SIR/MA'AM TILL TIME I HAVE NOT RECEIVED MY REFUND OF RS.7000.00...AS PER YOUR COMMITMENT ,2 week time was finished last week, now 4th week is going to start...BUT TILL TIME I HAVE NOT RECEIVED MY REFUND... ,1006943992.till now i am receiving calls from booking department saying my order has not been cancelled,and asks me to pay the remaining amount.I am really disappointed and do not want to write more complaints, i am tired of requesting for money that belongs to me.when i called for refund to customer care of BAGIT TODAY i had mentioned that i dont want to put fraud complaints against company, so with a polite request kindly refund my money.Please dont annoy anymore and refund my money ====================== 21june Dear Ms. Mahant, This is with reference to your email. Please accept our sincere apologies for the inconvenience caused to you. As desired by you, we have canceled your order and processed for the refund. The refund is currently in process against the refund reference id 6132 and is expected to be with you within another 1-2 week time. There are some internal formalities which we have to follow up to arrange for your refund of Rs.7000.00/-, hence we request you to kindly bear with us in the interim. Please, quote your refund reference number 6132 in all future interactions. We shall be happy to render any further assistance or clarification that you may require. We value your association with Bag it today and thank you for your patronage & co-operation. For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response. Please note our new customer care number is now – 0120-4112424 Thanks & Regards, Leela Rawat Bag It Today. anc Tue, 12 Jul 2011 20:58:03 http://www.clientcomplain.com/BAGIT_TODAY-Complains-18699-SC.html BAGIT TODAY FRAUD DEAR SIR/MA'AM TILL TIME I HAVE NOT RECEIVED MY REFUND OF RS.7000.00...AS PER YOUR COMMITMENT ,2 week time was finished last week, now 4th week is going to start...BUT TILL TIME I HAVE NOT RECEIVED MY REFUND... ,1006943992.till now i am receiving calls from booking department saying my order has not been cancelled,and asks me to pay the remaining amount.I am really disappointed and do not want to write more complaints, i am tired of requesting for money that belongs to me.when i called for refund to customer care of BAGIT TODAY i had mentioned that i dont want to put fraud complaints against company, so with a polite request kindly refund my money.Please dont annoy anymore and refund my money ====================== 21june Dear Ms. Mahant, This is with reference to your email. Please accept our sincere apologies for the inconvenience caused to you. As desired by you, we have canceled your order and processed for the refund. The refund is currently in process against the refund reference id 6132 and is expected to be with you within another 1-2 week time. There are some internal formalities which we have to follow up to arrange for your refund of Rs.7000.00/-, hence we request you to kindly bear with us in the interim. Please, quote your refund reference number 6132 in all future interactions. We shall be happy to render any further assistance or clarification that you may require. We value your association with Bag it today and thank you for your patronage & co-operation. For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response. Please note our new customer care number is now – 0120-4112424 Thanks & Regards, Leela Rawat Bag It Today. anc Tue, 12 Jul 2011 11:10:33 http://www.clientcomplain.com/BAG_IT_TODAY-Complains-18689-SC.html I ordered for the following products from Bag It Today. The order was acknowledged from the company side and they informed me that the materials have been sent by post. I received a packet from the post office on the 9th of July last after paying the stipulated amount and the postal charge. But after opening the packet I was stunned to see a very old, used and worn out shoes and a bag of very low quality. The pair of shoes it seems has been picked up from from slum after some body thrown it away. It seems that the company has deliberately done it as the packing was well packed. I immediately sent email to the company and talked over the phone. But they could not provide me satisfactory reply. The acknowledged my mail and sought apology. But simple apology will not work after financial loss and humiliating dishonour. I want proper compensation. HARAMOHAN BARMAN Mon, 11 Jul 2011 20:26:51 http://www.clientcomplain.com/bagit_today-Complains-18661-SC.html DEAR MR.SONU KUMAR TILL TIME I HAVE NOT RECEIVED MY REFUND OF RS.7000.00...AS PER YOUR COMMITMENT ,2 week time was finished last week, now 4th week is going to start...BUT TILL TIME I HAVE NOT RECEIVED MY REFUND... ,1006943992.till now i am receiving calls from booking department saying my order has not been cancelled,and asks me to pay the remaining amount.I am really disappointed and do not want to write more complaints, i am tired of requesting for money that belongs to me.when i called for refund to customer care of BAGIT TODAY i had mentioned that i dont want to put fraud complaints against company, so with a polite request kindly refund my money.Please dont annoy anymore and refund my money ====================== 21june Dear Ms. Mahant, This is with reference to your email. Please accept our sincere apologies for the inconvenience caused to you. As desired by you, we have canceled your order and processed for the refund. The refund is currently in process against the refund reference id 6132 and is expected to be with you within another 1-2 week time. There are some internal formalities which we have to follow up to arrange for your refund of Rs.7000.00/-, hence we request you to kindly bear with us in the interim. Please, quote your refund reference number 6132 in all future interactions. We shall be happy to render any further assistance or clarification that you may require. We value your association with Bag it today and thank you for your patronage & co-operation. For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response. Please note our new customer care number is now – 0120-4112424 Thanks & Regards, Leela Rawat Bag It Today. anc Sat, 09 Jul 2011 21:19:15 http://www.clientcomplain.com/bagit_today-Complains-18660-SC.html DEAR MR.SONU KUMAR TILL TIME I HAVE NOT RECEIVED MY REFUND OF RS.7000.00...AS PER YOUR COMMITMENT ,2 week time was finished last week, now 4th week is going to start...BUT TILL TIME I HAVE NOT RECEIVED MY REFUND... ,1006943992.till now i am receiving calls from booking department saying my order has not been cancelled,and asks me to pay the remaining amount.I am really disappointed and do not want to write more complaints, i am tired of requesting for money that belongs to me.when i called for refund to customer care of BAGIT TODAY i had mentioned that i dont want to put fraud complaints against company, so with a polite request kindly refund my money.Please dont annoy anymore and refund my money ====================================================== Dear Mr. Anchal, This is with reference to your e-mail. Please accept our sincere apologies for the inconvenience caused to you. We would like to bring this to your kind attention that we have taken up the matter with the concerned department to expedite the refund against your order id……… However, at the same time we would like to inform you that there are some internal formalities which we have to follow to arrange for the refund which might take 21 working days time for the processing of the refund. Hope you shall bear with us in the interim. Please, quote your refund reference number 6132 for future interactions. Assuring you of the best possible services, always. Regards, Jyoti Sharma,Rshmi,MS LEELA Executive-Customer Care Bagittoday Please quote your Order ID 1006943992 in all future correspondence. anc Sat, 09 Jul 2011 21:15:54 http://www.clientcomplain.com/fashionandyou-Complains-18632-SC.html Please dont shop from this site. Their customer service is extremely horrible. When everything goes okay, it may look good to buy from them, but belive me...if you have any prblms, u r never gng 2 get any resolution!!!!!!! u face an endless cycle of phonecalls [always the ones u make, dnt expect tem 2 call u back ever!!!!!!]... Just think! u can jst walk into any showroom and buy stuff without any such hassle!!!!!!! devi Fri, 08 Jul 2011 16:33:28 http://www.clientcomplain.com/fashionandyou-Complains-18631-SC.html I had a cash-on-delivery order from this website [order no 476192] for which I paid a total of 1300 on june 15, 2011. The order was for 2 kurtis. But when I checked the parcel, it contained only 1 item. The other item worth rs.880 was not included. I have been trying to get a resolution from their csr for the last 1 month. Everytime I call, they give excuses and avoid the call by saying a standard reply "you will hear from us in 72 hours". So far I have not heard a single word and it doesnt look like I will ever hear any. I get conflicting information from their customer service team every time I call. An example would be: the 5th time I called, a guy mentioned that the cheque has been sent and it will reach me in 3 days. After 3days, I called them again and was shocked to hear that their finance team has not yet resolved the issue and they are not even sure they will pay me! I dont know whom to call as they dont provide any other information on website other than a standard customer service no. Their customer service should be called as "Customer Torture Service".!!!!!! devi Fri, 08 Jul 2011 16:16:17 http://www.clientcomplain.com/service-Complains-18600-SC.html I want to register a complain against flower plaza website. On June 23rd 2011 I ordered an anniversary cake for my parents however it was not delivered on that day. After I ordered the cake I called up on 9376042782 to confirm the order and the time of delivery and I was informed that it will be delivered after 4:00 PM to which I said alright. I made a call at 3:00 PM to know the status and I was told that it will be delivered after 4:00 PM, I said ok, then again I called at 4:00 PM to know the status to which I was told the same. At around 7:45 I called home to know if the cake was delivered and to my surprise it was not, so I called up to the number given and asked about the order and they had the same answer that it will be delivered today to which I replied today also means 11:59 PM and my parents wont keep awaking till 12 midnight. The person over the phone was very rude while talking. I called up at 10:00 PM to know if the cake is delivered and they said the order is cancelled and I asked why and they said nothing, they only siad that a mail has been sent to my id regarding the cancellation and that the money will be credited in my account. These people play with the sentiments and emotions of person, see at the last moment I came to know that the order was cancelled and I dont know the reason. They never bothered to call the customer and inform that the order is cancelled, it was me who called to know the status and to my surprise the order was cancelled, they did no left me with options to order the cake from anywhere as it was already too late for an order to be delivered the same day. As I was told that the order was cancelled and that the money will be credited in my account and that an email has been sent to me regarding the same, I looked for the email the next day however I never received the cancellation mail till date. After around 6 days of wait I mailed about my refund and then they asked me about the order number to which I gave them the order number and they replied that the order was delivered and they will not return the money. To which I replied them that the order was delivered a day later what was mentioned as the delivery date. I asked them if they are going to refund the money as the cake was not delivered on the date as was supposed to be and they said as the cake was delivered why would I ask for the refund and they also said that as the cake was delivered they would send their representative to my parents home and collect the money. See how rude they are , they are giving damn to customers feelings and emotions and playing with the sentiments of the customer. And when I said them that I will complain of this behaviour to the consumer court they said go ahead and do whatsoever you want to. I just want to know why was the order calcelled and if it was calcelled why was I not informed about the cancellation and if the order was cancelled why was it delivered the next day. I want the refund as the order was not delivered on the day it was supposed to be delivered? Also the representative who went to deliver the cake asked my Mom for 50 INR as delivery charges, why did the representative asked fior delivery charges when the delivery was free? The order number was : 204-58-1810 The contact number of the person whom I contacted about the status : 9376042782 Reference number is : 20110623000109702051 and 20110623005805154130 and the website is : http://www.indiaflowerplaza.com/occasions/birthday.html rohit kumar jaiswal Thu, 07 Jul 2011 09:11:06 http://www.clientcomplain.com/BAG_IT_TODAY-Complains-18580-SC.html Dear Sir, Its been more than 2 weeks , i had cancelled my orer and i was promised that refund process will be completed within 2 week time, till now no response has come, I am really disappointed, Please REFUND MY MONEY as soon as possible. My Order Number is 1006943992 anc Wed, 06 Jul 2011 10:03:48 http://www.clientcomplain.com/TRADUS-Complains-18532-SC.html Order No: 1719250 (Transaction ID) I placed an order for a TV, which was meant to be a birthday gift for my wife, on the tradus.in website. What was promised: "It will take 5 working days for your order to reach you." I wrote half-a-dozen emails to tradus-customer-care, and made calls to the ibibo head office, as tradus do not have a customer care phone no. 30-June: Two calls to ibibo customer care; spoke with Heena@ibibo customer care; I was told Tradus customer-care will call me back in 18 hours. No calls received. Wrote multiple emails to traduscustomercare@ibibogroup.com, rakhi.raheja@tradus.in, annu.bhagat@tradus.in, asking for delivery confirmation. 1-Jul-2011: No replies to my emails, no promised call from tradus customer-care. All I get is a boiler-plate email saying: "We regret to inform you that the there will be an additional delay of 3 days to deliver your order. " I called ibibo head office in Gurgaon, and managed to reach Sunil from Tradus operations team. I explained that it was a gift and I needed it to be delivered ASAP. He promised that it will be dispatched latest by Monday, 04-July, likely before that. He also promised an email from customer care confirming the delivery in 24 hours. He provided me an extension no. where I could reach him. 2-Jul-2011: Tried to call ibibo head office. After multiple attempts, someone who may be a security personnel answered saying that the office is closed on Saturday and will open on Monday. No promised call in 24 hours, no response to any of my emails. 4-Jul-2011: I tried calling ibibo head office, tried to get through the extension given to me, to reach Sunil from Tradus operations. Mysteriously, there was no one at that extension with that name. Finally, I asked the operator to connect to someone in Tradus management. Spoke to Suresh Joshi in Tradus@operations. Expressed discontent, and emphasized that this was a gift. He said he could not find my order status, and asked me if he could call back. He called back after one hour, to promised that the order will be dispatched tomorrow, due to an issue with the seller. He said it will take further 5-7 days for it to reach me. I reminded him that what was promised was: "It will take 5 working days for your order to reach you." He disagreed and said they only promise only dispatch to be done in 5 days. --- After this long and traumatic ordeal, I am looking at waiting another week. I am totally disappointed with tradus and realise it was a mistake to have done business with them. -When as a customer I pay tens of thousands of Rupees for an online order, I expect a better service than this. -It is strange enough that for an online retail service Tradus does not have a customer care phone number, yet they are loath to answering customer emails. Customers have to track you down through indirect channels like IBIBO head office, Facebook and consumer forums. This is the reality of the TRADUS customer experience! -It gives a sense that tradus is not concerned with customer satisfaction, when it takes so long to just do the basics: keep the customer informed about their order. -I have spent 6 hours so far tracking down TRADUS! Even if this matter is resolved, I now know that a few hundred Rupees of discounts and the convenience of shopping online, does NOT justify, shopping on TRADUS.IN. Kaps T Mon, 04 Jul 2011 14:15:26 http://www.clientcomplain.com/baggit_today-Complains-18527-SC.html Dear Sir , 2 weeks have been completed and till now there is no refund of my money.I was promised to get back refund within 2weeks but still there is no response from company.My order number is 1006943992. Kindly reply back as soosn as possible. anc Mon, 04 Jul 2011 09:46:17 http://www.clientcomplain.com/BAG_IT_TODAY-Complains-18502-SC.html Dear Sir, Its been more than 2 weeks , i had cancelled my orer and i was promised that refund process will be completed within 2 week time, till now no response has come, I am really disappointed, Please reply back as soon as possible. My Order Number is 1006943992 anc Sat, 02 Jul 2011 14:27:48 http://www.clientcomplain.com/Bag_It_Today_India_Today_Group-Complains-18495-SC.html Hi, My name is Vijay and I am a victim of fraud promotional calls from Bag It Today, I lost Rs. 88,000. I believed it all because I thought it is a part of India Today group, and such respected group will never do a fraud. I got a call from Bag It Today promotional department that I have been selected to get a assured cash prize of 1.5 Lacks, they are doing it for promotion, as I have been a regular customer I was selected, so I also will inform my family and friends about Bag it today, and I was asked to believe him because all their calls are recorded and India group won’t do such a fake call. So I had to make payment of Rs. 50,000 to enter into the contest and I will get diamonds worth 1.2 Lacks, and two Blackberry storm mobiles. I did that. 1. Order ID: 1005081548. (Rs 24999) 2. Order ID: 1005081406. (Rs 24999) After 1 week, I got call, saying from selected 5 winners, 1 has backed out, so now price money is increased as minimum of 1.5 lacks to maximum 30 lacks. It will be a lucky draw and I will get one for sure. For that everybody should pay the same amount as tax, so that you no need to pay once you get any price. And this time the amount was Rs. 40,000 for tax and Rs. 35,000 for diamond insurance, as this time they were going to send me 2 packs one with diamonds worth 60,000 and Kodak camera each. 3. Order ID: 1005136148. (Rs 34999) 4. Order ID: 1005135498. (Rs 19999) 5. Order ID: 1005135314. (Rs 19999) Then as said, after 1 week, I got a call to give me my Blocking id for the contest which should be kept secret. But then that guy “Ashwani Gupta” on 30 Apr 2011, at 11 AM said I need to give Rs. 38,000 for generating the Blocking Id which is refundable and will be refunded in 10 days. I gave it, as I still believed them and got my blocking id. 6. Order ID: 1005518120. (Rs 18999) 7. Order ID: 1005517886. (Rs 18999) After this I have never heard from Bag It Today regarding the contest. Luckily for me for the 2nd order, I gave my home address, I was not able to collect it, so it got returned and I cancelled the order (order 3, 4 and 5), and asked for refund, which I got. But I have still lost Rs. 50,000 + Rs. 38,000 = Rs. 88,000. I have spent so many sleepless nights after that, and I regret every moment of it for believing in Bag It Today. I am feeling helpless. Can anyone help me on how should I get my money back ? Victim, Vijay (vijaysahare@gmail.com) (9986702824) Vijay Sahare Fri, 01 Jul 2011 22:01:31 http://www.clientcomplain.com/balgopalcom-Complains-18469-SC.html I had purchased deal Rs. 199 coupon from Mydala.com which entitled me to buy gold membership plus Rs 500 discount coupon which was to be issued by balgopal.com. I used coupon issued by mydala to become gold member of balgopal.com .As per deal Balgopal.com issued me coupon no. BALGOPALGD22C8JVJ for discount of Rs 500/- on my email id which was valid till 30.06.11 with no other condition mentioned after validating all conditions on 23.06.11. When I used this coupon on 30.06.11 it was accepted and remaining payment of Rs 113/- made through credit card and accepted by the website and confirmation mail sent to me as order No. 300001061. Then the Co-owner of the company Ashok Gupta / Akhil Gupta (as informed to me on phone no. 09873600485) cancelled it manually after an hour I have placed the order No. 300001061 without issuing fresh discount coupon. Hence I have not been able to utilize discount coupon i purchased under the deal. Balgopal.com is unit of RateTag e-Commerce Pvt. Ltd which also owns GhadiWala.com and ratetag.com and owned by Shalini Gupta/ Ashok Gupta/ Akhil Gupta Balgopl.com is one of the new fraud online shopping companies. I request either refund my Rs 199/- spent to buy coupon from mydala or issue me fresh coupon discount coupon. Ajit Agarwal Thu, 30 Jun 2011 19:39:36 http://www.clientcomplain.com/indiatimes_shopping-Complains-18468-SC.html Dear Sir/Madam, I made on line transaction by ordering a gift to be delivered in Pune through indiatimes shopping. my order no. 113071055 while processing the order which is as per display on internet the delivery on same day. ie 26th June 2011. My transaction date 24th June 2011 during the process my bank debit the amount but there was error from indiatimes. as i was not satisfied I checked and emailed to customer care services of Indiatimes and also my Bank. indiatimes said they are looking into the matter but i wanted to make another order so i told them to cancel the order and they inform me to send the bank statment which i did however they delivered the order on 28th June 2011 and still they have informed me about the deliver. instead of refunding the amount they delivered the order in two days. i should be totally refunded as i requested to cancel the order. roque Thu, 30 Jun 2011 18:04:36 http://www.clientcomplain.com/MTV_WRIST_WATCH_MTV_AIW005-Complains-18443-SC.html Dear Sir, REF: ORDER NO. 56739 DT. 13.12.2010 INVOICE NO.TRNPL/DLI/2011-2012/166965 DATE 20.06.2011 REG: MEMBERSHIP NO.BIT-10605879 This is to inform you that I have received the above mentioned consignment on 25th June, 2011. But the MTV Wrist Watch was not in good condition. The watch was not in Working condition. The strap of the watch was old and mutilated. Why you are sending such mutilated and old pieces by way of cheating your customers?. Further also note that I have made payment on 13th December, 2010 but you have sent old and mutilated piece after six months. Is it your best service?? let me know a correct and valid reason for the delay and mutilated old piece, otherwise I will be approaching consumer court for justice. This is for your information. Thanking you, yours faithfully, CHACKO C VARGHESE 9995800037 Chacko C Varghese Wed, 29 Jun 2011 16:59:24 http://www.clientcomplain.com/Kontaktiraj_Korisnika_IS_A_SCAMMER-Complains-18329-SC.html This person is one of many that sells iPhones, game consoles and other electronics. He doesn’t sell anything, he may send you supposed legit documents from police, iPhone and other brands, attesting it’s legitimacy, all forged. HE IS PART OF A SCAM, A FRAUD In my research I found that he is part of well structured organization. I was caught in his scheme and I lost all the money I sent. I spotted 4 websites where the organization operates (there may be many more): http://zynashops.webnode.com/ http://xpermobile.webnode.com/ http://cellphonelimited.webnode.com/ http://cellsphoneltd.webnode.com They operate all over the world, mostly in buy/sell sites and forums. I found more than 30 sell offers. I made a list of names they use: Calvert Tzach Abdulaziz Al-Ameer Mohammed Abdulaziz Al-Ammer Mohammed Jerome Salgado Funso Martin Anthony Debbie Parratt Ali Al Hammed Kontaktiraj Korisnika If you have any more information, please post a message. Cuche Thu, 23 Jun 2011 23:08:14 http://www.clientcomplain.com/Ali_Al_Hammed_IS_A_SCAMMER-Complains-18328-SC.html This person is one of many that sells iPhones, game consoles and other electronics. He doesn’t sell anything, he may send you supposed legit documents from police, iPhone and other brands, attesting it’s legitimacy, all forged. HE IS PART OF A SCAM, A FRAUD In my research I found that he is part of well structured organization. I was caught in his scheme and I lost all the money I sent. I spotted 4 websites where the organization operates (there may be many more): http://zynashops.webnode.com/ http://xpermobile.webnode.com/ http://cellphonelimited.webnode.com/ http://cellsphoneltd.webnode.com They operate all over the world, mostly in buy/sell sites and forums. I found more than 30 sell offers. I made a list of names they use: Calvert Tzach Abdulaziz Al-Ameer Mohammed Abdulaziz Al-Ammer Mohammed Jerome Salgado Funso Martin Anthony Debbie Parratt Ali Al Hammed Kontaktiraj Korisnika If you have any more information, please post a message. Cuche Thu, 23 Jun 2011 23:07:16