Rosemine Business Solutions (Arav Rediz) Complaints

BPO Fraud

New Fraud Alert - Beware
Introduction
Name Mr. Arav Rediz
Designation Head, Business Development
Company Rosemine Business Solutions
Office Hours 10.00 AM - 7.00 PM IST (Indian
Standard Time) Monday –
Saturday.
He only comes online
only after 7. 00PM IST, If
we call him before that
he never responds
Mobile +91 - 7654794934 / +91 -
7654795059
Office +91 - 612-6500533 Which Never Works
Email info@rmbs.co.in
contactrmbs@yahoo.in
contacrmbs@aol.in,
roseminebusinesssolutions@gma
il.com
He only uses this mail
aravrediz@gmail.com
Skype contactrmbs
Website www.rmbs.co.in Was under maintenance
from September 2011, As
per my knowledge, I
doubt whether it is ever
hosted.
Type Of Projects
Offered
Form Filling
Accounts in
Linked in
Arav Rediz Linked to- aravrediz@gmail.com
Enquiry Rosemine
Lomas Business Hub Linked to-- roseminebusinesssolution
s@gmail.com
(confused????)
In an Outset
I have responded to the posting of Mr. Arav Rediz in Linkedin I haqve contacted him
on September 28th 2011.
Mr. Arav Rediz, told me that the project is Medical Chart Form Filling Work, and
charged Rs.800/ towards training Fee and Rs.9200/ towards security of software
provided by him per seat. On the whole I was charged Rs.30,000/- for a slot of 3
seats, which was transferred through bank as he told.
He has sent me an agreement copy which was in a PDF fromat which was not signed.
When I asked about it he has asked me to take a print out of the agreement ‘s first
page and last page each on Rs. 50/- Stamp Paper and sign it and send it to him. I
done the same.
After doing so he started calling me almost every hour to make the payment.
Training
19 messages
Rose Mine Business Solutions

Wed, Oct 5, 2011
at 12:19 AM
To: Me
Greetings..
we acknowledge the agreement copy from ur side for 3 seats of invoice calculation form
filling...........
Training Schedule:
7th October 2011
Timing:
7.30 Pm
kindly make the payment of rs 3o,ooo as a part of training charges as well as security
deposit of 3 seats of invoice calculation form filling .
The Amount Will Be Payable In Favour Of:
Santosh Kumar
Owner
Rosemine Business Solutions
Savings Account
State Bank Of India
Account Number 20065482503
Maurya Lok Branch
Patna
Do Let Us Know Ur Queries Or Inquiries...
Thanks and Regards
Arav Rediz
Head, Business Developement
Office Hours: 10.00 AM - 1O.00 PM IST ( Indian Standard Time) Monday - Saturday.
Mobile: +91 - 7654794934 / +91 - 7654795059
Office: +91 - 612-6500533
Email: info@rmbs.co.in
contactrmbs@yahoo.in
contacrmbs@aol.in
roseminebusinesssolutions@gmail.com
Web: www.rmbs.co.in(website under server upgradation,will be rectified shortly)
Skype: contactrmbs
Yahoo: contactrmbs
Aim: contactrmbs
Consider the environment. Please don't print this e-mail unless you really need to.
-----㠉t Is Easy To Be Critical, Rather Than To Be Correct䭭---
___________________________________________________________________________
_____________
**** Confidentiality Statement ****
This message (including any attachments) contains confidential information intended for a
specific individual and purpose, and is protected by law. If you are not the intended recipient,
you should delete this message and are hereby notified that any disclosure, copying, or
distribution of this message, or the taking of any action based on it, is strictly prohibited.
The payments were transferred to the following as per Mr.Arav’s instructions.
The Bank Account Details:
Mr. Santosh Kumar (Owner)
No profiles in any Social or Business Network has the name of Santosh Kumar as
owner.
Rosemine Business Solutions
State Bank of India
Account Number 20065482503
Maurya Lok Branch
Patna
The scene went reverse, After the Payment, he has been postponing matters giving
one excuse or other, like the training team is on leave, The client Trainer is not
ready… and so on… and finally gave the training Schedule on 13th October 2011,
7.50PM Sharp. But he never turned back. He didn’t lift his phone nor ‘was he on line.
I was following him up from 14th Morning for the training re-schedule and fix the
timings in the morning hrs, as there are two lady operators who would be late to
their home if it is after 7.00 Pm. He said that the Client is from Abroad and the only
work after 7:00 PM IST. (Please see the timings mentioned in his mail’s Signature)
To my surprise the training was started by Mr. Arav Rediz at 12:51AM in the
Night of 15th October 2011 and ended by 01:15 AM. In Teamviewer.
We have Started the work on 17th of October but unfortunately the software didn’t
store the data of 17th. Then Mr.Arav solved the issue on 18th Night, and asked us to
restart the work from 19th of October.
After giving the work, whenever we had some problem and wanted to discuss it with
him he almost never used to pick my call, he used to say that he is in meeting or
training after 7:00 PM and he used to say he was sleeping before 7:00 PM. If he
picked up the call he used to cut he call in between before concluding the
conversation.
We have worked very hard to complete the project, and completed the Project on
12th November 2011, and submitted the data on the same day.
He replied to me on 14th stating that there are a lot of errors in the given data. I
then asked him how many errors he said that about 150 errors out of 6900 records.
Then I asked him to forward the QC Report sent by the client to him. He had never
done that. ( I felt that there is no client for him). I was continuously behind him and
on 16th November he agreed to come on Team viewer and show me the errors in my
system itself. I was waiting for him and he said that he cannot come to Team viewer
and came online in the midnight of 16th and told me that the data is insufficient. So
the client has rejected my data. It was my surprise then I asked him to elaborate.
He said that out of 6900 records there are 14 records whose form numbers are
entered wrong. Since the 14 Form Numbers are wrong and the data is checked
according to the form numbers it is treated as insufficient data. And as per the
agreement the insufficient data is not paid. I was Shocked to hear this, I have
asked him that the typographical errors can be anywhere in the record.
There is no clause in the agreement that the data is treated as insufficient if
the form numbers are entered wrong. He then started speaking logics. He
simply said that the records which are not in instruction sheet will be
treated as invalid record and hang his phone.
I have called him again, again and again he finally picked up is call and requested
him for the Form numbers which are not entered properly and rectified them in half
an hour’s time. After requesting him I have sent the modified data to him, he said
that he would be forwarding them to the client. If they accept and do the QC he will
pay me.
I was behind him for almost 9 days for the status of QC. He never used to pick my
call. He neither used to come online. Never responded to my SMS or Mail, finally On
24th of November he has sent me the below mail thread.
From: Rose Mine Business Solutions [mailto:roseminebusinesssolutions@gmail.com]
Sent: 24 November 2011 21:21
To: Me
Subject: Hi
hi
please check system 1 databases two times sent by you....
kindly check entry date time, delivery time time ...... space of 30 secs in filling a form.....
we hve got database snapshots of system 1
please chk serial numbers of form...
please revert me tmrw after chkng this allll
On Thu, Nov 24, 2011 at 9:42 PM, wrote:
Can you please explain me what would be the problem if it is space of 30 secs in filling a form?
On Thu, Nov 24, 2011 at 9:48 PM, Rose Mine Business Solutions
wrote:
can a full can be typed in 30 secs? caN U COMPLETE 6900 FORMS IN 3 DAYS?
From: Rose Mine Business Solutions [mailto:roseminebusinesssolutions@gmail.com]
Sent: 24 November 2011 21:49
To: Me
Subject: Re: Hi
PLS CHK MDB SIZES AND FORMAT
Me
PLS CHK MDB SIZES AND FORMAT
I didn’t understand How I am concerned with the sizes and format of MDBs. I didn’t design the
software.
Sorry for being Harsh… Tell me your intensions behind these mails. Don’t start things from
beginning. How much payment I am going to get?
By this I understand that the client has checked my Second data For QC. I
was happy that I am at least going to get some money. sent the below mail
in Midnightand my reply to it.
From: Rose Mine Business Solutions [mailto:roseminebusinesssolutions@gmail.com]
Sent: 25 November 2011 01:52
To: Me
Subject: hi
hi ,
i called the end client but his phne was on answering mode....
before end of day tmrw i will be able to gve a clear picture..
i know thngs are too late but some thngs i h ve to also follow
i hpe u understand
Subject
RE: hi
From Me
To 'Rose Mine Business Solutions'
Cc 'aravrediz@gmail.com'
Sent 25 November 2011 02:56
Arav,
Things are worst at my end, I am losing my patience, as there is no clarity from your end. I am
unable to digest, the reasons you are giving to me for the delay of the payment and further
work. You pretty well know I have hired 6 people to start the 2 phase with 3 more systems. GIVE
ME A CLEAR PICTURE on MY PAYMENT AND THE SECOND MONTHS WORK. I CANT WIAT DAYS
TOGETHER MAKING MY PEOPLE SIT IDLE IN MY OFFICE.
You said that you have already got the report from your client. I am not able to understand why
it is taking so long for you to tell me when YOU ARE GOING TO PAY ME. If you are unable to
reach your client – give his address to us our person in USA would try to reach him. I want a full
stop for this unclear perceptions by today end of the day.
If you have troubles in releasing my payments put them in black and white and send it to me. I
will proceed with the next step. Lets end this matter by today. Please don’t drag on things, like
this.
He did not reply for that day and replied me on 25th of November. After that in the
midnight of 25th November i.e too early hours of 26th November he mailed me.
Subject update
From Rose Mine Business Solutions
To Me
Sent 26 November 2011 01:46
Hi,
despite all the efforts and requests we put forward to client in favour of ur centre has been not
accepted by the client as the client has raised certain questions which i am not hvng
answers????????????
(1) in first submission, why the equal amount of 2,300 data per seat was not submitted despite
hvng all the information about data submission format?/// if one mdb was gvn extra... why the
other two mdbs had unequal distribution????
(2) why and how form numbers and record numbers not relevant to data were entered????????
we also toldd before submission of every centre that enteries will be not accepted as it
completely disarrays the sequence....
(3) in agreement clause only it is mentioned that incomplete data will be treated as rework....
additional enteries took place for normal enteries and data got short despite gvng four mdbs
option......
(4) it is also mentioned in agreement that for rework new data will be given...
second data submission.....
how the data was dentered again in 3 days?
there is no correspendence in entry date and delivery time and complete sheet has been also
issued...
currently, client is in no mood to listen anythng as his total database has gone null... so currently
i hve only two options foru...
u can start wrking on rework on fresh data and as the little time progresses the client can be
made for somne compensatory payment.
or, u can canceal the project and u will be refunded as per policy...
do take a call and let me know tmrw as u hve to manage thngs at ur end...
we dont want to lose u as well as we cant force and argue wth the client when we know we are
not rght
do let me knw
My Reply:
Subject RE: update
From Me
To 'Rose Mine Business Solutions';
Cc
Sent 26 November 2011 02:22
Arav,
1. in first submission, why the equal amount of 2,300 data per seat was not
submitted despite hvng all the information about data submission format?/// if
one mdb was gvn extra... why the other two mdbs had unequal
distribution????
(2) why and how form numbers and record numbers not relevant to data were
entered???????? we also toldd before submission of every centre that enteries will be not
accepted as it completely disarrays the sequence....
(3) in agreement clause only it is mentioned that incomplete data will be treated as
rework.... additional enteries took place for normal enteries and data got short despite
gvng four mdbs option......
(4) it is also mentioned in agreement that for rework new data will be given...
When the data is submitted for the second time, with your consent, Why did you and
your client took so long “not to accept” the second data? When the client is giving the
update on the first given MDB’s why did you ask me to submit the data for the second
time.?
second data submission.....
how the data was dentered again in 3 days?
The data is not re entered. It was processed by us in the requested format.
here is no correspendence in entry date and delivery time and complete sheet has been
also issued...
What Correspondence is missing….? There is no clause for the time gap between the
entry date and delivery time in the Instruction sheet
currently, client is in no mood to listen anythng as his total database has gone null... so
currently i hve only two options foru...
What do you mean by null database?
u can start wrking on rework on fresh data and as the little time progresses the client can
be made for somne compensatory payment.
When your client processed the second submitted work and gave you the update on
the first work, (He should not have accepted our second MDB’s to process, This
update must have been given before the 18th of this month ). It is clearly shown that
your client is having a FRAUDULENT attitude. How can we believe about the
compensatory payment.
Probably I should have reacted much properly when I have seen a posting against you
in LINKEDIN.
or, u can canceal the project and u will be refunded as per policy...
What is your Refund Policy? We cannot continue the relation after losing the trust
factor.
do take a call and let me know tmrw as u hve to manage thngs at ur end...
I have to pay salaries and house rents which will be on hold because of this. So tell me
your REFUND POLICY
we dont want to lose u as well as we cant force and argue wth the client when we know
we are not rght
When we have corrected ourselves and submitted the correct format of data, If your
client is still being with the things which are “not right” We can’t help it.
do let me knw
I didn’t get few points
1. How can a typographical error of the form Number be different from the
remaining fields?
2. If the Payment is counted on the first data, why did the client do QC Report
on the second data?
3. See the quality of his intro mail and the quality of his other mails. Why there
is a lot of change?
Immediately after this mail he called me and spoke to me about 20 minutes (which
he don’t do after the security deposit, usually he simply cuts the call before any
conclusion) and discussed about the mail and finally agreed to pay Rs. 1,19,000/-
and will give the work immediately.
I started calling him in the evening of 26th November, To know when I am going to
get my work and Payment. He didn’t pick my call but.
He replied me! I felt so happy with the change he got He replied me in just few
hours.. The reply below
Subject hi
From Rose Mine Business Solutions
To
Sent 27 November 2011 00:14
hi,
will update u tmrw...
as i am in centre meeting or gve u a msg early mrng...
sent from my i phone
But my happiness didn’t last long there is no mail in my inbox in the morning. I was
waiting for his mail and calling him and SMS’ ing him trying to reach him in every
known source.
Subject RE: hi
From Me
To 'Rose Mine Business Solutions'
Sent 30 November 2011 14:06
Arav,
What’s the update?
From: Me
Sent: 30 November 2011 09:08
To: 'Rose Mine Business Solutions'
Subject: RE: hi
Arav,
Waiting for your update since Monday. I am not able to reach you! What is the status?
From: Rose Mine Business Solutions [mailto:roseminebusinesssolutions@gmail.com]
Sent: 27 November 2011 00:15
To: Me
Subject: hi
hi,
will update u tmrw...
as i am in centre meeting or gve u a msg early mrng...
sent from my i phone
On 1st December he replied Me, but he changed the whole discussion we had on 25th
Mid night
Subject Re: SMS with Arav Rediz
From Rose Mine Business Solutions
To Me
Sent 01 December 2011 01:52
hi,
after discussion with my management on the failure of work submission from ur side, we will be
paying u the salary of 3 staffs on thursday..... ur second wrk will start from 9th..
On Thu, Dec 1, 2011 at 1:25 AM, Me wrote:
I have not received the mail
-----Original Message-----
From: Arav Rediz [mailto:roseminebusinesssolutions@gmail.com]
Sent: 30 November 2011 23:20
To: Me
Subject: SMS with Arav Rediz
Yes .mailing u d dates
He finally deposited 14 k on 18th of December.
(There is lot of Jokes in betweenSee the highlighted, Which refers to his fraudlent
mentality)
5:51 PM roseminebusinesssolutions: hi
5:54 PM me: hi
5:55 PM roseminebusinesssolutions: u gt the payment?
6:00 PM me: No...
12 minutes
6:12 PM me: what happened...
?
6:15 PM why didnt you send the money?
6:16 PM r u there?
8 minutes
6:24 PM me: ????????????????????????????????????????????
roseminebusinesssolutions: money has been alreadfy sent
the reason fr the failure was 50 rs we had 29,950
and we transferred 30 k
6:25 PM did the transfer again
bfre 12 pm u will get
me: Boss I use Internet banking from past 11 years
roseminebusinesssolutions: otherwise u are free to understand wat u want
apology
just few more hours
me: Dont tell Me... This is not a cheque....
roseminebusinesssolutions: i hpe u understand
6:28 PM me: Switch on TV I will show you how an Internet Banking..... Works.... It will clearly says not
transacted......
6:30 PM If you have really sent me you send me yesterdays reciept mail from the bank...
6:31 PM Send me the internet reciept.....
6:34 PM Are you there....
????
6:35 PM roseminebusinesssolutions: yup
sending u
6 minutes
6:42 PM me: Not yet received
5 minutes
6:47 PM me: not yet received arav
6:50 PM How much more time it would take?
45 minutes
7:36 PM me: From which bank did you transacted?
are you there?
The day he deposited the money he told me that he deposited Rs.60,000/- once and
Rs. 40,000/- once. But he has done a cash deposit of Rs.14,000/- .
Actually I have to get the below amount.
Rs. 2,07000/- for the work done (6900 records x 30Rs.)
Rs. 62100/- (30% of 20,7000/- for not giving me the work for the month of
November.)
Rs. 27,000/- of my Refundable deposit
Total: Rs. 296100/-
Please be alerted, I came to know that there are many people who has been cheated
by him, I also doubt that he doesn’t have any office nor have any clients
---------------------BE CAREFUL WHILE CHOOSING A WORK--------------------
Don’t be desperate in getting the work and end up like this.