complaint register form forum complaints letter customer mortage loan online business systems do not call list airtel hutch hp gas airtel hutch vodafone icici http://www.clientcomplain.com Copyright 2010 Clients Complain clientcomplain.com/rss/ en Thu, 24 May 2012 08:18:28 Thu, 24 May 2012 08:18:28 http://www.clientcomplain.com/airtel_DTH-Complains-21248-SC.html Dear Sir, My Airtel Dish was damaged by monkeys in the month of Jan 2012. I called Airtel Service people and one Mr Naveen Ph no 9953737776 visited and told me the bracket has cracked and have to be replaced and promised to come back with the required bracket. He collected Rs100. being the amt of service charges but never returned. I called him many times but he never returned. After waiting for him about two weeks I reported the matter to Airtel customer care at ph no: 12150 and got a complaint registered. They told me that I have to pay Rs.475. towards the broken dish and after that I recd a call from one Mr. Ditesh who asked me that it will cost Rs650.00 + Rs200.00 being amount of Engg fee. When I again asked the Airtel customer care they told me to file a complaint the complaint was registered under their ref: 16010572 butno one ever visited or bothered to call back.After waiting for few days again I called Airtel and complaint was lodged under ref: 16096976 dd 9 feb 12. 3rd time my complaint was lodged under ref 16115507, the next complaint no is: 16133278 but even after more then one and half month no one has bothered to repair the dish. My mistake is that I have paid advance one year rental to air tel and out of this one and half month have passed sine dish was broken. Dispite my many phone calls and complaints to Customer care no body bothers. The only way left for me is to pay what ever the service people demand as few months back I had paid Rs.450 for getting the dish repaired and I was given a receipt for Rs.100 only against a payment of Rs.450. I request you to plse advise me how to get back the balance advance rental from airtel as already one and half month means aproximately Rs.450 have gone wasted and despite my many service requests no ane at airtel have bothered. Navneet Kumar Sarin Sun, 26 Feb 2012 00:46:05 http://www.clientcomplain.com/Tata_Sky-Complains-21109-SC.html ----- Original Message ----- From: rajneesh madhok To: secretary@trai.gov.in ; ap@trai.gov.in ; pradvfa@trai.gov.in ; pradvtdra@trai.gov.in ; pradvca@trai.gov.in ; rkmishra@trai.gov.in ; pradvmn@trai.gov.in ; advqos@trai.gov.in ; advifn@trai.gov.in ; adveco@trai.gov.in ; advbbpa@trai.gov.in ; advmn@trai.gov.in ; advbcs@trai.gov.in Cc: daca@trai.gov.in ; nodalofficerpunjab@tatasky.com ; vikramm@tatasky.com ; vikramk@tatasky.com Sent: Thursday, February 02, 2012 5:54 PM Subject: Fw: Threatening Sms to disconnect connection though Annual subscription paid; Not changing Cable wire with joints ; Continuously harassing by debiting balance unilaterally. SUB: THREATENING SMS TO DISCONNECT CONNECTION THOUGH ANNUAL SUBSCRIPTION PAID ; NOT CHANGING CABLE WIRE WITH JOINTS ; CONINUOUSLY HARASSING BY DEBITING BALANCE UNILATERALLY. ----- Original Message ----- From: rajneesh madhok To: secretary@trai.gov.in ; ap@trai.gov.in ; pradvfa@trai.gov.in ; pradvtdra@trai.gov.in ; pradvca@trai.gov.in ; rkmishra@trai.gov.in ; pradvmn@trai.gov.in ; advqos@trai.gov.in ; advlegal1@trai.gov.in ; advifn@trai.gov.in ; adveco@trai.gov.in ; advbbpa@trai.gov.in ; advmn@trai.gov.in ; advbcs@trai.gov.in Cc: chaubemc@trai.gov.in ; daca@trai.gov.in ; nodalofficerpunjab@tatasky.com ; vikramm@tatasky.com ; vikramk@tatasky.com Sent: Thursday, February 02, 2012 5:49 PM Subject: Threatening Sms to disconnect connection though Annual subscription paid; Not changing Cable wire with joints ; Continuously harassing by debiting balance unilaterally. To 1. The Secretary, Telecom Regulatory Authority of India, Mahanagar Doorsanchar Bhawan, (Next to Zakir Hussain College) Jawaharlal Nehru Marg (Old Minto Road), New Delhi: 110 002 2. The Chief Executive Officer, M/S Tata Sky Ltd, 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhkar Mar, Worli, Mumbai-400025 SUBSCRIBER NO: 1024565093 ATTN TO: BROADCASTING & CABLE SERVICES DEPARTMENT The applicant has moved this application under Sections 36B(A) and 10A of the Monopolies and Restrictive Trade Practices Act, 1969 against the respondents for indulging in the unfair and restrictive trade practices under Section 36A of the Act. The brief facts of the case are that the applicant is a Consumer of Tata Sky from 21 November 2008 i.e from the last more than three years and has taken connection by paying in advance the Recharge for the above-mentioned connection at least for one year for Primary and Secondary connection. The Respondent has been paid Rs 4510/= on 24-Jan-2012 through M/S Happy Satellite & Tlecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara Gate, Jalandhar who on the spot transferred the funds to Tata Sky Ltd, and Tata Sky confirmed the receipt of amount vide SMS : SENDER LM-MYTSKY VIDE Message Centre: +919821900022 Sent: 24-Jan-2012 18:50:13 ---The message was: Tata Sky package request completed & current a/c bal: Rs 4541; due date: 21/01/13. Every now and then Tata Sky indulge in unfair Trade Practices. Now Tata Sky has been providing message that Your Tata Sky ID 1024565093will be deactivate tomorrow at my Registered Mobile No: 94173-06415, whereas Tata Sky’s executives themselves confirmed that my connection will be due on 29/01/2013 vide telephone conversation as well. Tata Sky is allegedly practicising Monopolisitic Trade Practice as well as Unfair Trade Practice and so the request has been made to initiate enquiry in the matter. That Tata Sky is harassing the consumer by unnecessarily debiting the amount with tune of Service Charges wheras the fault is at the end of Tata Sky that has provided Cable Wire with joints to the consumer and the joint get loose due to which its connection disrupted but Tata Sky is making fool to the customers in both the way by deducting charges unilaterally and harass consumer by fraudulently threatening to disconnect Tata Sky connection. The payment has been made only a week back and the company is directing that the Connection will be deactivated. “ULTA CHOR KOTWAL KO DANTE” Kindly issue necessary directions that when the consumer has paid all the dues before time, then TATA SKY should provide Jointless Cable wire connection to the consumer’s premises. Update the amount with Recharges made and take action against the officials those are playing gimmicks with the consumer. Thanking you, Yours sincerely, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), 9173-06415 (M) E-mail: rmadhok_pgm@bsnl.in ; rajneesh_madhok@yahoo.com ----- Original Message ----- From: rajneesh madhok To: vikramk@tatasky.com ; nodalofficerpunjab@tatasky.com ; vikramm@tatasky.com Sent: Tuesday, January 24, 2012 10:12 PM Subject: Tata Sky don't provide exact date of Maturity after making adjustment to my credit balance. This is the summary provided as on Jan 24, 2012 and noted on 10:03 PM SUMMARY Account Information: Subscriber ID: 1024565093 Current Balance as on Tuesday, Jan 24, 2012 at 22:03:17 IST; Rs 101.69 Due Date: 29/01/2013 Base Package Annual Supreme Sports Kids Pack Add on Package Punjabi Pack, Hindi Pack ==================================================================================== ----- Original Message ----- From: rajneesh madhok To: vikramk@tatasky.com ; nodalofficerpunjab@tatasky.com ; vikramm@tatasky.com Sent: Tuesday, January 24, 2012 6:25 PM Subject: Regarding options of recharge and exact date of maturity. My transactions this month SUBSCRIBER ID: 1024565093; REGISTERED MOBILE NO: 9417306415 Bill Ref # Type of Transaction Amount(Rs) Description Transaction Date 0 Account Recharge 4510.00 (CR) EVD Payment-Tata Sky Transaction Id: TV1201240044723220, Receipt Number: 12012407388450 24/01/2012 03:38:10 PM 0 Amount Recharge 15.00(CR) Bonus Payment-Tata Sky Transaction Id: TV1201240044723220, Receipt Number: 12012407388450 24/01/2012 03:28:11 PM As per my transaction, kindly Recharge my account ON ANNUAL BASIS: Supreme Sports kids pack------Rs 2,750=00 Two Free Regional Packs------ Rs------------- HINDI & PUNJABI 2ND TV CONNECTION---------RS 1,760=00 TOTAL RS. 4,510=00 As per my payment details Rs 4,510/= kindly be bifurcated as above. Kindly refer to your message sent vide LM-MYTSKY Keep your set top box on POWER ON mode to get a payment alert. With a payment of Rs 4510 & BONUS of Rs 15 yr a/c bal is Rs 4540 Bonus applicable once in 30 days. : Sender: LM-MYTSKY MESSAGE CENTRE: +919821900022 Sent: 24-Jan-2012 15:39:29. To January 24, 2012 1. Mr. Vikram Kaushik CEO, Tata Sky Ltd, 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhakar Marg, Worli, Mumbai-400025 2. Nodal officer of Punjab, Tata Sky Ltd, E-46, Eltop Industrial Area, Phase-8, Mohali (S.A.S. Nagar) Ph: 0172-6609100 SUB; APPEAL REGARDING OPTION OF RECHARGE AND PROVIDE EXACT DATE OF MATURITY Sir, 1. I appeal to you to please recharge my account as per the details mentioned above and provide me the exact date of MATURITY AND KINDLY DON’T MAKE ADDITION OR SUBSTRACTION IN THE CHANNELS OPTED FOR UNLESS AND UNTIL I DON’T SEND YOU REQUEST IN WRITING. TATA SKY UNILATERALLY MAKE CHANGES TO THE PROGRAMMES AND THE SUBSCRIBER TO SUFFER A LOT AND MAKE UNNECESSARY CORRESPONDANCE TO GET IT RECTIFIED. 2. Secondly any relative or any visitor can press any button from the remote and this request should not be entertained as the addition to any programme. 3. In the present appeal it is requested that Exact date of Maturity of account kindly be provided as per the requested details. In case if there will be any other charge opted by the Subscriber then I shall pay the additional amount in cash for that facility. Now provide me the exact date of Maturity to avoid any discrepancy in future. 4. Kindly don’t deduct even a single paisa from my account for other charges. If any other charges will be required the subscriber will pay to Tata Sky vide cash or cheque for other charges. 5. Tata Sky is duty bound to provide technical services for the benefit of their customers and are clearly covered by the service provider. 6. The charges levied on the customer as technical service either by human or due to internal fault will be on the part of TATA SKY. The consumer is there to get facility and the services provided to the consumers are included of technical fault and Tata Sky is duty bound to provide service. The technical faults are being rectified by your staff and if there is problem then your staff is there to rectify, the technical fault is concerned with your company and no machinery or robots are required to rectify those fault. So, provide me the exact date of Maturity of my account. Thanking you, Yours sincerely, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), Registered Mobile No: 94173-06415 E-mail: Rajneesh_madhok@yahoo.com ; rmadhok_pgm@bsnl.in ----- Original Message ----- From: rajneesh madhok To: vikramk@tatasky.com ; nodalofficerpunjab@tatasky.com ; vikramm@tatasky.com Sent: Tuesday, January 24, 2012 6:25 PM Subject: Regarding options of recharge and exact date of maturity. My transactions this month SUBSCRIBER ID: 1024565093; REGISTERED MOBILE NO: 9417306415 Bill Ref # Type of Transaction Amount(Rs) Description Transaction Date 0 Account Recharge 4510.00 (CR) EVD Payment-Tata Sky Transaction Id: TV1201240044723220, Receipt Number: 12012407388450 24/01/2012 03:38:10 PM 0 Amount Recharge 15.00(CR) Bonus Payment-Tata Sky Transaction Id: TV1201240044723220, Receipt Number: 12012407388450 24/01/2012 03:28:11 PM As per my transaction, kindly Recharge my account ON ANNUAL BASIS: Supreme Sports kids pack------Rs 2,750=00 Two Free Regional Packs------ Rs------------- HINDI & PUNJABI 2ND TV CONNECTION---------RS 1,760=00 TOTAL RS. 4,510=00 As per my payment details Rs 4,510/= kindly be bifurcated as above. Kindly refer to your message sent vide LM-MYTSKY Keep your set top box on POWER ON mode to get a payment alert. With a payment of Rs 4510 & BONUS of Rs 15 yr a/c bal is Rs 4540 Bonus applicable once in 30 days. : Sender: LM-MYTSKY MESSAGE CENTRE: +919821900022 Sent: 24-Jan-2012 15:39:29. To January 24, 2012 1. Mr. Vikram Kaushik CEO, Tata Sky Ltd, 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhakar Marg, Worli, Mumbai-400025 2. Nodal officer of Punjab, Tata Sky Ltd, E-46, Eltop Industrial Area, Phase-8, Mohali (S.A.S. Nagar) Ph: 0172-6609100 SUB; APPEAL REGARDING OPTION OF RECHARGE AND PROVIDE EXACT DATE OF MATURITY Sir, 1. I appeal to you to please recharge my account as per the details mentioned above and provide me the exact date of MATURITY AND KINDLY DON’T MAKE ADDITION OR SUBSTRACTION IN THE CHANNELS OPTED FOR UNLESS AND UNTIL I DON’T SEND YOU REQUEST IN WRITING. TATA SKY UNILATERALLY MAKE CHANGES TO THE PROGRAMMES AND THE SUBSCRIBER TO SUFFER A LOT AND MAKE UNNECESSARY CORRESPONDANCE TO GET IT RECTIFIED. 2. Secondly any relative or any visitor can press any button from the remote and this request should not be entertained as the addition to any programme. 3. In the present appeal it is requested that Exact date of Maturity of account kindly be provided as per the requested details. In case if there will be any other charge opted by the Subscriber then I shall pay the additional amount in cash for that facility. Now provide me the exact date of Maturity to avoid any discrepancy in future. 4. Kindly don’t deduct even a single paisa from my account for other charges. If any other charges will be required the subscriber will pay to Tata Sky vide cash or cheque for other charges. 5. Tata Sky is duty bound to provide technical services for the benefit of their customers and are clearly covered by the service provider. 6. The charges levied on the customer as technical service either by human or due to internal fault will be on the part of TATA SKY. The consumer is there to get facility and the services provided to the consumers are included of technical fault and Tata Sky is duty bound to provide service. The technical faults are being rectified by your staff and if there is problem then your staff is there to rectify, the technical fault is concerned with your company and no machinery or robots are required to rectify those fault. So, provide me the exact date of Maturity of my account. Thanking you, Yours sincerely, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), Registered Mobile No: 94173-06415 E-mail: Rajneesh_madhok@yahoo.com ; rmadhok_pgm@bsnl.in ----- Original Message ----- From: rajneesh madhok To: vikramk@tatasky.com ; nodalofficerpunjab@tatasky.com ; vikramm@tatasky.com Sent: Tuesday, January 31, 2012 1:09 PM Subject: Legal Notice To BY E-MAIL & SPEED POST January 31, 2012 The Chief Executive Officer,, Tata Sky Ltd, 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhakar Marg, Worli, Mumbai-400025 Nodal Officer of Punjab, Tata Sky Ltd, E-46, Eltop Industrial Araa, Phase-8, Mohali (S.A.S. Nagar) Sir, LEGAL NOTICE SUBSCRIBER I.D.: 1024565093 Current Balance as on Sunday, Jan 29, 2012 at 13:46:21 IST: Rs 101.69 Due Date: 29/01/2013 KINDLY LOOK IN TO MY ACCOUNT DETAILS PROVIDED BY TATA SKY Account information Subscriber ID : 1024565093 Current Balance as on Tuedsday, Jan 31, 2012 at 12:27:11 IST: -98.31 Due date : 30/01/2012 means the company has hotch-potched all the deposit of Rs 4510/- within 6 days of deposit and again the Due date is being depicted as 30/01/2012 and today is January 31, 2012 means the company has been dodging the consumers from the last so many years which has been highlighted by the consumer time to time, so I posted all the details on Public domain to view the Deficiencies of the Company and fraudulent activities being made by the company. I submit as under: BRIEF FACTS I being the consumer of Tata Sky Ltd hereby submit that due to Defective Cable Wire joint the Primary Connection of our house don’t get regular signal and which used to get disrupted. That the fault is at the end of Tata Sky that has provided connection to the consumer with joints in Cable wire and due to the Deficient joint the connection got disrupted. At the time of visit of Company’s mechanic to whom the company describe as Service Engineer the connection was in working condition and as per the complaints made earlier as well that the connection gets disrupted off and on. The fault recovered by your mechanic was that the Tata Sky had provided deficient connection by providing joints in the connection and due to the joints in the Cable wire the problem occur. As the cable wire provided to the connection has joints so the problem will naturally come of f and on and the company who is duty bound to provide trouble free service to the consumer has charged towards Work Order # 1-13014447598 completed on 30/01/2012 for Rs 200/= which has been charged due to Faulty Cable Wire provided to the consumer by the company with joints. The Company is liable to provide Compensation for regular disruption in the connection due to your Deficiency in Service. DETAILS 1. The consumer seeks the refund of Rs 200/= charged by Tata Sky due to defective Cable wire provided to the consumer with joints and provide compensation of Rs 50,000/= for Deficiency in Service. 2. The company charged Rs 200/- unilaterally though the consumer has not been intimated before levying charges and consumer had pointed out in his E-mails sent to the company regarding defective service due to off and on signals. 3. When all the technical problems have already discussed by your customer care executive and the fault of Tata Sky has been proved then why the consumer has been levied Rs 200/= charges on unilateral basis. 4. That why not the company provided the details before execution of work regarding charges to be levied if the Tata Sky’s Service will be at fault due to joints in the Tata Sky Cable wire. 5. During the mutual discussions with the Tata Sky executives all the details about the deficient service has been discussed and the Service Engineer who visited our house has confirmed that the connection was working at that time. What it means whether it is consumer’s fault that the Cable Wire with joints has been provided to him and so the company is charging from him due to their fault. 6. In spite of the defective and cable wire with joints have been provided to the consumer the company who is duty bound to provide trouble free service to consumer harass the consumer by charging and not providing compensation for the period in which the connection has been disrupted alongwith mental and physical loss suffered by the consumer. 7. That the reasonable oral and written requests of the consumer having fallen on deaf ears by the company executives. 8. That the facts had been brought to the notices of the company even then the company failed to accommodate and credit the amount charged and replace the Cable wire with joints that has been provided to the consumer. 9. Due to defective connection of Cable Wire the maintenance provided by the company is due to the fault of Tata Sky and the consequential losses suffered by the consumer should be compensated immediately. RELIEF SOUGHT: 1. The company is requested to provide joint less cable wire connection to the consumer for trouble free service. 2. The company kindly compensate the consumer for the time the connection disrupted and the physical and mental torture in the tune of Rs 50,000/= to avoid further litigation in the matter within 30 days of the serving of notice. 3. The grievances of the consumer has never been resolved by the company as the consumer has been writing to the company from the day of providing connection that the company has provided connection with joints in Cable wire which will bring trouble to the consumer but the company failed to consider the pleadings of the consumer so the consumer kindly be duly compensated. 4. The company is duty bound to provided technical supervision of their jobs done. From the last three years company’s technical supervisor never visited the site to check the connections regarding trouble free service, whereas every Service provider is duty bound to provide Trouble Free Service to the consumer so the compensation kindly be provided to the consumer. Thanking you, Yours sincerely, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), 94173-06415 (M) E-mail: rajneesh_madhok@yahoo.com ; rmadhok_pgm@bsnl.in ----- Original Message ----- From: rajneesh madhok To: vikramk@tatasky.com ; nodalofficerpunjab@tatasky.com ; vikramm@tatasky.com Sent: Sunday, January 29, 2012 1:56 PM Subject: Tata Sky Signal Problem To By E-mail: January 29, 2012 Mr. Vikram Kaushik CEO, Tata Sky Ltd, 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhakar Marg, Worli, Mumbai-400025 Nodal Officer of Punjab, Tata Sky Ltd, E-46, Eltop Industrial Araa, Phase-8, Mohali (S.A.S. Nagar) SUB: Tata Sky Signal problem SUBSCRIBER I.D.: 1024565093 Current Balance as on Sunday, Jan 29, 2012 at 13:46:21 IST: Rs 101.69 Due Date: 29/01/2013 Sir, I have recharged the above-mentioned Tata Sky Connection with Rs 4510=00 and got bonus of Rs 15=00 only six days back i.e. on 24/01/2012. After paying amount on annual basis I am still getting technical problem with my Primary connection of Tata Sky. I had made the request to your Tata Sky customer care office on 24th Jan 2012 as well. That day also the Tata Sky connection was not receiving signal. But after lodging complaint the connection got signal. But the problem is still persisting. I have been facing signal problem for my Tata Sky DTH. I am using this connection from the last three years but from last 1 month or so signals are really bad. Every now and then signal goes off. I had complained with regard to this problem earlier as well. We face more than 100 times such a problem of NO SIGNAL. Sir, as this problem is due to Tata Sky’s technical problem so I shall not pay charges for your Engineer’s visit. It is proved that Tata Sky was using Foreign Satelite till some time back but from the day they have started providing their own satellite the problem has been manifold. I am really shocked that the company of repute TATA SKY could not remove the fault after repeated requests. Kindly check your bad quality reception from Satelite immediately to avoid further dispute. Regards, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) 01824-262569 (O), 268210 (R), 94173-06415 (Registered Mobile) E-mail: rmadhok_pgm@bsnl.in ; Rajneesh_madhok@yahoo.com ----- Original Message ----- From: "rajneesh madhok" To: ; ; Sent: Monday, January 23, 2012 9:25 PM Subject: Re: Tata Sky connection disconnected before due date. > Sir, > Kindly refer to my under-mentioned complaint. > Thank you for your kind response. > Received call from 8066233000 and provided information that it is due to > technical fault. Sir after getting the phone call my Tata Sky connection has > been connected and now it is working. I really wonder how the fault has been > automatically detected and the fault has been fixed and the fault removed > automatically and corrected by itself. > Anyway thanks for your co-operation. > As the fault has been removed so technician's visit is not required. > Regards, > Rajneesh Madhok > > ----- Original Message ----- > From: "rajneesh madhok" > To: ; ; > > Sent: Monday, January 23, 2012 6:07 PM > Subject: Tata Sky connection disconnected before due date. > > >> To January 23, 2012 >> >> 1. Mr. Vikram Kaushik CEO, >> Tata Sky Ltd, >> 3rd Floor, Bombay Dyeing A.O. Building, >> Pandurang Budhakar Marg, Worli, >> Mumbai-400025 >> >> 2. Nodal officer of Punjab, >> >> Tata Sky Ltd, >> >> E-46, Eltop Industrial Area, >> >> Phase-8, >> >> Mohali (S.A.S. Nagar) >> >> Ph: 0172-6609100 >> >> Sirs >> >> SUBSCRIBER I.D. 1024565093 >> >> Cites 2 docs: >> The Indian Railway Board Act, 1905 >> Section 2 in The Indian Railway Board Act, 1905. >> Dear Sir, >> I regret to inform you that my Tata Sky connection is due on 25-01-2012 >> and today is 23rd Jan 2012. The points of grievances are as under: >> 1. The connection against which the company disconnected my connection due >> to non payment is due on 25-01-2012. Kindly provide reasons of >> disconnection before the due date. >> 2. Unless and until the company has not confirmed from the consumer the >> unilateral decision before due date can not be taken. THIS IS DEFICIENCY >> IN SERVICE. >> 3. The Procedure adopted by the Sevice provider is that the notice is >> being served to the consumer after due date before making disconnection. >> The disconnection made to customer's connection is beyond the powers of >> the service provider. >> 4. The notice is being served and the company kindly reply within 7 days >> of the serving of notice the reason of disconnection before due date. >> Thanking you, >> Yours Sincerely, >> Rajneesh Madhok >> B-xxx/63, Nehru Nagar, >> St. No. 2, Railway Road, >> Phagwara-144401 (Pb) >> Ph: 01824-262569 (O), 268210 (R), 094173-06415 (M) >> E-mail: rmadhok_pgm@bsnl.in ; rajneesh_madhok@yahoo.com >> ----- Original Message ----- >> From: >> To: >> Cc: >> Sent: Friday, January 20, 2012 1:18 AM >> Subject: Service Request Reference Number: 1-12898733568 >> >> >> Dear Mr. Rajneesh Madhok, >> >> Thank you for contacting us. >> >> This is with reference to your email dated 19/01/2012 regarding TataSky >> Account. >> >> As per our telephonic conversation, we would like to inform you that the >> dealer details and the package details are attached herewith the mail, >> hence please have a check on the same. >> >> And the current balance available in your TataSky Account is Rs.71.06 and >> the due date is 25/01/2012. >> >> For any further assistance, please feel free to write to us at >> help@tatasky.com. You also have the option of calling the Tata Sky >> helpline at the below numbers >> >> From MTNL/BSNL : 1860 4256633 >> From West : 020 66006633 >> From East/South : 040 66006633 >> From North : 0172 66006633 >> >> You can also chat online with us by logging in to www.mytatasky.com >> between 9 AM to 7PM. >> >> Thank you for your valuable association with us. Assuring you of our best >> services at all times. >> >> Warm regards, >> Bhavya.K >> Tata Sky Customer Care >> >> >> _________++++++++++_________ >> DISCLAIMER: >> This communication (including any accompanying documents / attachments) is >> intended only for the >> use of the addressee(s) and contains information that is PRIVILEGED AND >> CONFIDENTIAL. If you are not >> the intended recipient, you are notified that any dissemination and/or >> copying of this e-mail is strictly prohibited >> and you are requested to delete this e-mail immediately. Communicating >> through e-mail is not secure and >> capable of interception & delays. Any one communicating with Tata Sky by >> e-mail accepts the risks involved >> and their consequences. While this e-mail has been checked for all known >> viruses, the addressee should also >> scan for viruses and notify the originator. Thank you for your >> cooperation. >> _______++++++++++_______ >> Rajneesh Madhok Thu, 02 Feb 2012 22:06:53 http://www.clientcomplain.com/AIRTEL_DIGITAL_TV-Complains-20846-SC.html I have an online payment of Rs3500 from my ICICI Bank Account to recharge my Digital TV(Customer ID3009605012) vide following transaction reference: AIRTEL DTH_MICI 2662633902 dated 28th Dec 2011. Unfortunately the amount is not reflecting in my account. It looks Airtel is having serious problem with their ONLINE Payment system. Similar incidence occured few days ago while purchasing online Digital TV connection. Amount got debited from my ICICI Bank account without receiving any transaction ID. After several phone calls & email follow up they have acknowledged the payment. BISWARUP GHOSH Wed, 28 Dec 2011 08:57:09 http://www.clientcomplain.com/reliance_digital_tv_connection-Complains-20813-SC.html my smart card no,200697403847 recharged and valid upto 24th August,2012 where are the telugu channels are deactivated without informing me. CC people told that it will be activated on midnight at 12.00 on 22.12.2011 till now they have not activated. my add on pack amount is and i no not want Gemeny movies which was taken after recharging for one year. your CC persons i.e. Mr D raju, Mr anil and a lady spoke to me but they are not in a position to listen to my complains nor register the complaint . a message received over my mobile that they will activate. No body is responsible for the same . every time a new person is talking and not able to register my complaint . please do the needfull and activate my telugu package with immediate effect. I donot want add on pack i.e. Gemeny movies. I want only gold pack that is what previously i am geting with telugu channells. AVSN KUMAR Fri, 23 Dec 2011 12:26:53 http://www.clientcomplain.com/Videocond2h-Complains-20571-SC.html R/sir, I am using videocon D2h for watching television,i am getting problems while recharging and moreover while watching one channels (likely star plus at 101 but it appears ptc punjabi on screen).in spite of several request to customer care no response has taken place. Therefore you are requested to solve the aforesaid problems as early as possible ashok karmakar Thu, 24 Nov 2011 20:43:39 http://www.clientcomplain.com/24recharge_company_in_one_sim-Complains-20506-SC.html balance katne k baad bhi recharge nahi hota. Himanshu sharma aur shorab fraud log hai. Priyank saravagi Wed, 16 Nov 2011 22:28:19 http://www.clientcomplain.com/ezypoint_recharge_company-Complains-20505-SC.html bahut hi fraud company hai balance katne k baad bhi recharge nahi hota Priyank saravagi Wed, 16 Nov 2011 22:23:03 http://www.clientcomplain.com/airtel_DTH-Complains-19915-SC.html Couple of days back I had complained about the highhandedness of the airtel dth services. Today at 2.03pm I received a call from some Airtel staff from Number 995896324. The person told me that when I took this mega pack there were different channels and later on the channels were changed. So some of the channels were removed from this package and few others were added. I asked him that if you had changed the pack either the pack for old customers should not be altered or in case if altered the new channels added in the pack must be given to them. On this the person told me that when Govt change petrol price they dont ask any one they just change and more over I cant complain that Maruti was having different Bonnet in 1994 and why they have changed the bonnet. The person was arrogant and instead of being a marketing person he seems to be a Car Garage or petrol pump attendant. On this when was just not ready to listen any thing I told him to put this call on record but he just abruptly disconnect the call. Dear Sir, I am an Airtel customer from 1997 but till date have never seen such a rude person with Airtel. Anyway now I request you to advise me how can get the refund of my unused subscription or do I file a case with Consumer court for the deficiency in promised services and refund of the unused subscription. More over I would request AIRTEL to take proper action against this rude and without any knowledge of Customer dealing and oblige. Thanks N.K.Sarin Advocate Ph: 9810079499 Navneet Kumar Sarin Sat, 24 Sep 2011 14:32:05 http://www.clientcomplain.com/airtel_DTH-Complains-19860-SC.html Dear Sir, Today I asked Airtel DTH customer care and asked them that few of the channels mentioned in the DTH pack activated on my connection are not being received. The person on phone gave very funny reply. He informed me that I am under mega plan for which I had paid Rs3900 but they adjusted Rs3835 for the pack and rest they kept in some other account which is still lying with them, at that time Airtel was using setlite 1 for transmission. later on they shifted it to Setlite 2 for which the charges are Rs.3840.00 so as I had paid Rs.5.00 less they have curtailed few of the channels. He offered me that I can get top up for that channels and for one channel it cost Rs.15/PM so I dont know how much I have to pay extra for that difference of Rs5/ But I feel this is not fair and atleast no one expect such a thing from a Company liike AIRTEL. My customer id is: 3006048804. I lookforward for a genuine reply. Thanks N.K.Sarin Advocate 9810079499 Navneet Kumar Sarin Wed, 21 Sep 2011 16:18:12 http://www.clientcomplain.com/videocon-Complains-19830-SC.html Dear Team, I put a complain for re instalisation on date 18th Sept to videocon Custmer care (Dipak Kumar), AS per his comment i have charged Rs.200/- for reinstalision and my referance no/request no-5674753. No response till next day so onces again i cont to videocon coustmercare for re instalation, as per there comment your request expaired/canceled then I put a complain for re instalition again this time the instalition amount rises to Rs.300/- from Rs.200/-.again a referance no given-55790791. I cant understand why amount increse and still now why my instalition not complited. If it will continue with me i finaly want to stop the service and want to refund of my recharge amount 377 in cash. purusottam Tue, 20 Sep 2011 10:14:32 http://www.clientcomplain.com/Dish_TV-Complains-19757-SC.html Hi my name is Narayan i want to change my dish tv package, as my current package is platinum plus but now i want to change to south silver saver. My dishtv card no. 01513597026. so please kindly change my package to south silver saver and i heard that there is charges of 40Rs. you can charge and change the package. Thanks in advance. AKKIM NARAYAN GOUD Sat, 17 Sep 2011 11:06:39 http://www.clientcomplain.com/airtel_DTH-Complains-19596-SC.html Recharge of Rs 350 on 24/08/2011 against Customer ID 3001813253 through ICICI Internet Banking not accounted for till date as being displayed on TV 24/08/2011 BIL/248055789/BPC - Bill Desk/AIRTELDTH_MICI0 Tarun Kalra Mon, 05 Sep 2011 08:57:26 http://www.clientcomplain.com/tata_shy_dish-Complains-19592-SC.html we have purchased Tatasky Dish on 2009( ID no. 1032770065) from 2011 , we are getting problem for the reception. after compling( in the helpline ) , they have changed the digicomp on june/2011. las week the engineer has come & cleaned the digicard( as he told us, it is covered with carbon ) today( 4.9.2011) we are again facing the problem. also last week they have deducted the service charegs without informing us. so pl. do not go with tatasky , as it is giving us mental pressure, as we are not able to see the TV( as we have purchased new LCD ) so we are plaining to purchase for another company's dish . also the tatasky dish so sensitive, if some rain falls on the dish, immediately it will disturb the channel. so we are fed up with tatashy( we are afraid thatis it from Tata or other company?), we have told them also, they should concentrate with the quality, but not in advertisement & publicity. rgds, Gauri Bhattacharya Sun, 04 Sep 2011 17:03:52 http://www.clientcomplain.com/Sun_Direct-Complains-19584-SC.html I bought SUN direct DTH last year and used it for few months. One day I saw a message on the screen that the satellite has been changed and I have to call customer service to get it fixed. Inspite of calling multiple times and speaking to various people including many rude executives, no one turned up for almost a month. Finally I decided to switch to Tata Sky. Recently I shifted my house and called up Tata Sky to shift the connection. They got it done the very next day. I thought of taking an additional connection and decided to go for SUN Direct again expecting the service to be better. It is disgusting to know that SUN DIRECT DTH network being a one of the largest DTH network providers is really proving to be hype at least in Pune. We have had enough for trusting and being a customer who had to wait days together just to transfer existing connection to the relocated residence. In spite of repeated calls to customer care, they are least bothered. It is pity that we have to unfortunately bestow such a remark and name. Our sincere advice to all people is that if you have such irresponsible response from such companies kindly disconnect the so called services. The carelessness and irresponsibility of certain employees will really cost the company many more damages in the near future. My subscriber details are mentioned below. Name: Sandeep Smart card No: 41242688566R Email: sandeepjayakrishnan@tata-bss.com Sandeep Jayakrishnan Sat, 03 Sep 2011 22:42:38 http://www.clientcomplain.com/sundirect-Complains-19369-SC.html Smart Card - 41208787659 I bought sundirect DTH for Rs 2000 in Mumbai. Then I shifted from Mumbai to Delhi. My sundirect dish was re-installed on 5th Aug 2011. I paid Rs 450 for it. Then i recharged my account for Rs 250. Since 7th Aug, i have not been getting any channels, due to NO SIGNAL issue. I have put my complaints to below people till now: I wont mention complete mobile numbers of sun direct engineers. 011-64518335 - Customer Care 09-11860--5 - Gaurav 09-13373--8 - Sunil 09-13077--1 - Sunil 09-11584--1 - Srinivas 0120-4673800, 0120-4673801, 0120-4673802, 0120-4673803 - NODAL OFFICER - Mr Girish I have been complaining since 2 weeks now. I know even this complaint will be going as waste, but still after spending Rs 2700, I am putting out my frustation by this email. Please forward this to Appellate Authority if there is any as NODAL OFFICER do not pick up calls. Thanks Abhishek Mittal C-3/29, phase 2, Ashok Vihar, Delhi - 110052 Mob: 09015760950 abhishek mittal Mon, 22 Aug 2011 16:31:03 http://www.clientcomplain.com/Tata_Sky_Ltd-Complains-19247-SC.html ----- Original Message ----- From: rajneesh madhok To: nodalofficer@tatasky.com ; Sir Ratan Tata Trust ; TATA SKY ; vikramm@tatasky.com Sent: Tuesday, August 16, 2011 8:18 PM Subject: TATA SKY deputed Service Engineers for not providing Service to customers To August 16, 2011 The Managing Director, Tata Sky Ltd, 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhakar Marg, Worli, Mumbai-400025 Sir, Subject: Your so called service Engineer came to our house. Thrown away the Adaptor and gone away. On our request to check whether the picture is being shown on the TV with Tata Sky box, he did not give ear to our pleadings. Kindly intiate the inquiry Whether TATA SKY provide such a miserable service to the customers. Whether it is in the policy of TATA SKY that the customers should be put in lurch and So Called Service Engineers are deputed for not providing Service to customers. Whether it is not the duty of the Service Engineer to check whether TATA SKY Set top box is working or not. Whether it is due to TATA SKY's bad intention of mischief. Whether there is no one in TATA SKY to caution for the misbehaviour and indiscipline of the Service Engineers. Whether the customers should be directed to install Adaptor themselves and check themselves by Service Engineers of TATA SKY, whereas no STAND BY arrrangement has been made by TATA SKY. Pursuant to the above context I am to inform you that TATA SKY's Service is dilapilated and having multiple lapses on the part of Quality and SERVICE factor, which provide continuous tension to customers by dealing with TATA SKY. It is strange how customers are facing hardships on the end of TATA SKY. The Disciplinary authorities have no control over their staff. No report regarding the complaint is being prepared that is why the Staff is negligent. The charges of misconduct or misbehaviour is taken lightly. The disciplinary authority don't take note of the record of the enquiry and findings made so far. In the hope that TATA SKY will look in to the deficiencies and hardships faced by the consumers. Thanking you, Yours sincerely, Rajneesh Madhok ----- Original Message ----- From: nodalofficer@tatasky.com To: rmadhok_pgm@bsnl.in Sent: Tuesday, August 16, 2011 5:15 PM Subject: Auto Response: Service Request Reference Number: 1-11158803057 Dear Subscriber, Thank you for your email registering your request. For your reference, the Service Request number is 1-11158803057. In future, please quote this number pertaining to your request. This is an auto generated mail. Our representative will get in touch with you shortly. Warm regards, Tata Sky Customer Care _________++++++++++_________ DISCLAIMER: This communication (including any accompanying documents / attachments) is intended only for the use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. If you are not the intended recipient, you are notified that any dissemination and/or copying of this e-mail is strictly prohibited and you are requested to delete this e-mail immediately. Communicating through e-mail is not secure and capable of interception & delays. Any one communicating with Tata Sky by e-mail accepts the risks involved and their consequences. While this e-mail has been checked for all known viruses, the addressee should also scan for viruses and notify the originator. Thank you for your cooperation. _______++++++++++_______ ----- Original Message ----- From: rajneesh madhok To: Sir Ratan Tata Trust ; TATA SKY ; vikramm@tatasky.com ; nodalofficerpunjab@tatasky.com Sent: Tuesday, August 16, 2011 5:11 PM Subject: TATA SKY IS JUNK SHOP To August 16, 2011 Honourable Sh. Ratan Tata Sir Ratan Tata Trust. TATA SKY IS JUNK SHOP Tata Sky is making day light robbery by providing junk Set top boxes to customers. On enquiry company’s executives tell that we provide the Second hand Set top boxes to the customers. These second hand boxes sold by JUNK DEALER NAMED TATA SKY again get defective within 3-4 months of replacement. The novel modus operendi adopted by TATA SKY is that in this way the company charges Rs 125/- for the visit of their Service Engineers (Which they people call them) actually they are not capable to check even the slightest fault of the Set top boxes. Just like Daily unskilled labour those install Dish antenna. And so called multi-billionaire reputed company of India called TATA SKY keep on charging from the customers for their products those are being thrown out by other customers. TATA SKY don’t take trouble to check the DEFECTIVE SET TOP boxes at their place before installing at customer’s place. The so called Service Engineer come to get it installed and make fool of the customers on one pretext or other by saying that “Yeh to chal nahin raha. Iska Adaptor kharab hoga, Iske Set top box mein fault hoga” The Service Engineer themselves predict that they will be fault in some or other part of only two attachments of Set top box. The next moment the so called Service Engineer will go away and will promise to get the fault removed within half an hour and you will keep on waiting when the Honourable God will pay His kind visit to your humble home. The morality rates of TATA SKY executives can be judged with lip promises only. We are living in the country where all the junk items purchased from China and Developed countries are being provided to customers. But now the novel formula TATA SKY adopted is to provide junk items collected from India and charge from customers on regular basis because those junk products will develop fault in days of installation. This company is providing dream cars like TATA NANO to poor people keeping in consideration. Yes it is true. When all the junk products can be sold to the customers then what is the harm to gain reputation of BENEVOLENT PERSON. The contribution of Honourable Jamshed Ji Tata in the development of India is remarkable. But we have never thought in dreams that the generations of Honourable TATA will become Junk Dealers and will continuously will make day light robbery to Indian people. If still TATA needs more money the alms should be generated in the name of Honourable Jamshedji Tata. The common Indian will certainly donate in the name of Honourable Tata. Our head has bowed with shame that TATA has become JUNK DEALER by SELLING SECOND HAND (JUNK PRODUCTS) TO THE CUSTOMERS THOSE HAVE GREAT FAITH AND BOW THEIR HEAD FOR THEIR CONTRIBUTION OF INDIA. From centuries we are hearing that QUALITY PRODUCTS SHOULD BE SOLD. WHY? Because if we sell quality products then the product will last for years and provide trouble free service. The policy that the JUNK PRODUCTS SHOULD BE SOLD. IN THIS WAY TATA WILL GENERATE EMPLOYMENT TO THE UNSKILLED LABOUR AND WILL CHARGE FROM CUSTOMERS TIME AND AGAIN AS SERVICE CHARGES FOR VISITING OF SO CALLED ENGINEERS. GARIBI HATAO slogan we are listening from centuries. In this policy of TATA the TATA has formulated that GARIBON KO HATAO in this way by looting to the public they will generate billions and the poor people will die by their own death. Honourable Mr. Ratan Tata due to your policies the customers are suffering. It will be so kind of you that if you kindly look down to earth and stop this JUNK SHOP PRACTICE FOR THE DEVELOPMENT OF NATION. Thanking you, Yours faithfully, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), 094173-06415 (M) Tele-fax: 01824-262569, E-mail: rmadhok_pgm@bsnl.in ; rajneesh_madhok@yahoo.com ----- Original Message ----- From: rajneesh madhok To: vikramm@tatasky.com ; nodalofficerpunjab@tatasky.com ; TATA SKY Sent: Sunday, August 14, 2011 4:31 PM Subject: Tata Sky charge for sub-standard defective Digicomp and Service charges which is illegal & against the provisions of Consumer Protection Act, 1986 To August 14, 2011 Sh. Vikram Kaushik, Tata Sky Ltd, Subject: Claim in damages for Defective goods ; Consumer already paid price of Digicomp four months back to TATA SKY, Company charge for Sub-standard Defective goods and Service Charges which is illegal and against the provisions of the Consumer Protection Act, 1986 Sir, I regret to inform you that On April 21, 2011, I got the Digicomp changed after several representations, and today on August 14, 2011 in less than 4 months of change of Digicomp your Service Engineer tells that the Digicomp is defective and it should be changed. Sir 4 months back I have paid charges for the same, previously your service engineer had installed the second hand digicomp with very worst condition which after so many representations had been changed. The company is providing such a sub-standard quality products that the consumer keep on waiting for the quality from TATA, the reputation that TATA has earned in so many years. Sir, for how much period I keep on suffer from the sub-standard quality products purchased by your company from China, and secondly on complaint providing second hand set top boxes to the customers those get defective within three-months of installation. Prayer: 1. It is being prayed to provide Digicomp free of cost and the charges levied on the consumer regarding Service Engineer's visit should be waived due to the defective goods supplied by TATA SKY. 2. Stand by Set top box should be provided to the consumer till the New Set top box has not been arranged. 3. It is due to the negligence of the TATA SKY that the consumer is deprived of the facility to view the channels for which he has paid in advance. In the absence of not providing facility the consumer kindly be compensated for the days the consumer is deprived of viewing the programmes for which he has paid to the company. 4. The complaint kindly be resolved within 2 days from the lodging of complaint beofe the company. 5. In the absence of resolving the complaint within the stipulated time period the consumer will be costraint to file the complaint under Section 13 of the provisions of Consumer Protection Act, 1986. Kindly look in to the provisions of Consumer Protection Act, 1986 which are reproduced as under and get the replacement of Defective Set top box without any charge due to the following reasons: "(f) "defect" means any fault, imperfection or shortcoming in quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract express or implied or as is claimed by the trader in any manner whatsoever in relation to any goods." "(g) "deficiency" means any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service;" "(nn) "restrictive trade practice" means any trade practice which requires a consumer to buy, hire or avail of any goods or, as the case may be, services as a condition precedent for buying, hiring or availing of other goods or services" "(r) "unfair trade practice" means a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any service, adopts any unfair method or unfair or deceptive practice including any of the following practices, namely :- (1) the practice of making any statement, whether orally or in writing or by visible representation which, - (i) falsely represents that the goods are of a particular standard, quality, quantity, grade, composition, style or model; (ii) falsely represents that the services are of a particular standard, quality or grade; (iii) falsely represents any re-built, second-hand, re-novated, reconditioned or old goods as new goods; (iv) represents that the goods or services have sponsorship, approval, performance, characteristics, accessories, uses or benefits which such goods or services do not have; (v) represents that the seller or the supplier has a sponsorship or approval or affiliation which such seller or supplier does not have; (vi) makes a false or misleading representation concerning the need for, or the usefulness of, any goods or services; (vii) gives to the public any warranty or guarantee of the performance, efficacy or length of life of a product or of any goods that is not based on an adequate or proper test thereof; provided that where a defence is raised to the effect that such warranty or guarantee is based on adequate or proper test, the burden of proof of such defence shall lie on the person raising such defence. (viii) makes to the public a representation in a form that purports to be - (i) a warranty or guarantee of a product or of any goods or services; or (ii) a promise to replace, maintain or repair an article or any part thereof or to repeat or continue a service until it has achieved a specified result, if such purported warrant or guarantee or promise is materially misleading or if there is no reasonable prospect that such warranty, guarantee or promise will be carried out; (ix) materially misleads the public concerning the price at which a product or like products or goods or services, have been or are, ordinarily sold or provided, and, for this purposes, a representation as to price shall be deemed to refer to the price at which the product or goods or services has or have been sold by sellers or provided by suppliers generally in the relevant markets unless it is clearly specified to be the price at which the product has been sold or services have been provided by the person by whom or on whose behalf the representation is made; (x) gives false or misleading facts disparaging the goods, services or trade of another person. Explanation. - For the purpose of clause (1), a statement that is - (a) expressed on an article offered or displayed for sale, or on its wrapper or container; or (b) expressed on anything attached to, inserted in, or accompanying an article offered or displayed for sale, or on anything on which the article is mounted for display or sale; or (c) contained in or on anything that is sold, sent, delivered, transmitted or in any other manner whatsoever made available to a member of the public, shall be deemed to be a statement made to the public by, and only by, the person who had caused the statement to be so expressed, made or contained; Due to the above mentoned reasons i request to the Hon'ble Authorities to kindly provide Service as per the provisions of the Act and oblige to avoid further litigation in the matter. Thanking you, Yours Sincerely, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), 094173-06415 (M) Tele-fax: 01824-262569, E-mail: rmadhok_pgm@bsnl.in ; rajneesh_madhok@yahoo.com TATA SKY LTD Complaints - Negligence of breach of trust by Tata Sky View all TATA SKY LTD complaints TATA SKY LTD Location: Phagwara, Kapurthala, Punjab,India To Sh. Vikram Kaushik rajneesh madhok on Apr 21, 2011 Negligence of breach of trust by Tata Sky ----- Original Message ----- From: rajneesh madhok To: vikramm@tatasky.com Sent: Thursday, April 21, 2011 6:34 PM Subject: Fw: Negligence of breach of trust by Tata Sky To Sh. Vikram mehra, Tata Sky Ltd, ----- Original Message ----- From: rajneesh madhok To: nodalofficerpunjab@tatasky.com Sent: Thursday, April 21, 2011 6:30 PM Subject: Fw: Negligence of breach of trust by Tata Sky To The Nodal Officer of Punjab, Tata Sky Ltd, E-46, Eltop Industrial Area, Phase-8, Mohal (S.A.S. Nagar) Ph: 0172-6609100, ----- Original Message ----- From: rajneesh madhok To: vikramk@tatasky.com Sent: Thursday, April 21, 2011 6:24 PM Subject: Fw: Negligence of breach of trust by Tata Sky To Mr. Vikram Kaushik, CEO, Tata Sky Ltd, Mumbai ----- Original Message ----- From: rajneesh madhok To: TATA SKY Sent: Thursday, April 21, 2011 6:21 PM Subject: Negligence of breach of trust by Tata Sky To The Managing Director, Tata Sky Ltd, 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhakar Marg, Worli, Mumbai-400025 SUBSCRIBER I.D. 1024565093 Sub: Negligence of breach of trust by Tata Sky Tata Sky promised to replace the Set top Box with new Box. As one week’s time has been taken by the company’s Nodal officer to get the needful. The company’s executive keep on giving false promises that the box will be replaced today. Got call from executive from +9118066233000 on 20/04/2011 at 11:23 A.M. and promised that our Set top box will be replaced with a new box. The company’s technician came with the Set top box, the same set top box which has been having the fault ---off and on, i.e. the Power of the Set top box sometimes is on and sometimes off. This problem is from the very first day of the installation of the set top box. With same box the technician came and installed, though before installation my wife pointed out that this is the old set top box and is the same box which the technician has taken with him. The company’s technician installed the same set top box and again the same problem that Power is not coming in the box, he declared. Then made various calls to the senior officials of the company and left with taking away the same box. Tata Sky is befooling the consumer by installing the SECOND HAND REPAIRED SET TOP BOX AND CHARGED FROM CONSUMER RS 350 + RS 150 = Rs 500/- What other charges Tata Sky levied on the consumers are unnumbered. The discretions of Tata Sky to charge from the consumers will be challenged in Consumer Disputes Redressal Forum. The existence of this discretionary powers to deduct from the consumers account is UNFAIR TRADE PRACTICES ADOPTED BY TATA SKY AND PROVIDING AGAIN AND AGAIN THE SECOND HAND AND DEFECTIVE SET TOP BOX AFTER MAKING PROMISES IS AGAIN DEFICIENCY IN SERVICE. I was happy to deal with Tata Sky due to the reputation of Sir Ratan Tata but unknowing the bitter consequences of the services and befooling attitude of Tata Sky personnels. I have never expected such ruthless, reckless, negligence and breach of trust from the reputed company of Tata’s. Though due to their fault I tried to sort out the problem by making payment. After deducting the amount from my account the company provided financial loss, harassed me and made breach of trust due to its service, due to which the consumer has to get severe stress and mental agony. This is very sour experience from Tata Sky. Due to the above mentioned circumstances the Consumer has no other alternate than to file the complaint before the Consumer Disputes Redressal Forum. Thanking you, Yours faithfully, Rajneesh madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), 094173-06415 Tele-fax: 01824-262569, E-mail: rmadhok_pgm@bsnl.in; rajneesh_madhok@yahoo.com ----- Original Message ----- From: rajneesh madhok To: TATA SKY Sent: Friday, April 08, 2011 10:16 PM Subject: Notice under Consumer Protection Act, 1986 BY SPEED POST To The Managing Director, Tata Sky Ltd, 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhakar Marg, Worli, Mumbai-400025 Sub: Notice under Consumer Protection Act, 1986 Sir, "Act no. 62 of 2002 seeks to amend Section 14 to empower the District Forum if it is satisfied that the allegations contained in the complaint are proved, also to issue orders directing the opposite party, inter alia, to pay punitive damages, cease manufacture of hazardous goods and desist from offering services which are hazardous in nature, pay such sum not less than five per cent , of the value of defective goods sold or services provided where loss or injury has been suffered by a large number of consumers who are not conveniently identifiable" The service engineer installed second hand a very rough condition Digicomp at the consumer place with exchange of consumer's digicomp. When the consumer objected the engineer said that we provide replacement of old digicomps, your digicomp will be repaired and we shall install it to the other consumer. What a great service TATA SKY is providing to its consumers. Kindly don't dodge consumers. When the consumer has agreed to pay Rs 350/= as per the demand from Tata Sky. Then why Tata Sky is playing gimmicks by installing second hand and repaired digicomp and charge for new one in lieu of replacement. As Service Engineer says that Tata Sky don't provide New Digicomp for replacement and so you will have to lodge your request with the consumer care executive. The said digicomp will be supplied from Bangalore/ Mumbai office and it will take more than one month to reach to our destination if it is the quickest response otherwise it may take say more than six months. What a great company Tata Sky and What a great After Sales Service? If TATA Sky failed to replace my Digicomp within three days i.e. up to 11th of April and refund the money charged from the consumer due to deficiency in Service. Then the consumer will be constrained to file the complaint before the Consumer Disputes Redressal Forum, Kapurthala for redressal of grievances and will demand compensation for the mental and physical harassment and deficiency in Service. Thanking you, Yours faithfully, Rajneesh Madhok ----- Original Message ----- From: rajneesh madhok To: TATA SKY Sent: Friday, April 08, 2011 5:25 PM Subject: Belated and Time barred complaint; Only lip promises made. To April 8, 2011 The Chief Executive Officer, Tata Sky Ltd, 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhakar Marg, Worli, Mumbai-400025 SUB: BELATED AND TIME BARRED COMPLAINT SUBSCRIBER I.D. 1024565093 Sir, I lodged complaint with Tata Sky on its Customer Care No. yesterday i.e. April 07, 2011 and described that the Digicomp purchased by me is giving problem from the first day of purchase. Its lights go off and on usually. And now there is no light in the digicomp. The said complaint had been lodged at Tata Sky’s Chandigarh Office. After registration of the complaint I got message from TD-TataSky as: Dear Customer, Your WO Number: 1-9834446194 request has been scheduled at 08-04-2011 15:59. Thank you. And today at 08-04-2011 one Customer Care executive of Tata Sky called from 0172-6609100 at 02:50 PM and enquired the matter from me. I told about the Digicomp problem. She told that I shall look in to the matter. But no one responded afterwards. She gave me assurance that the Engineer will be deputed shortly to check the Digicomp. The timeline fixed by the Tata Sky has passed by and there is no sight or sound of Tata Sky Technician. Poor customer Service A bad name to TATA. Kindly consider the following points: It is Tata Sky’s DEFICIENCY IN SERVICE. THE COMPLAINT SHOULD BE ENTERTAINED WITHIN THE TIME LIMIT. The controlling authority has no control over the Service Engineers. False promises are being made by the Executives of Tata Sky. Kindly get the needful done at the earliest to avoid further litigation in the matter. Regards, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), 094173-06415 (M) Tele-fax: 01824-262569, E-mail: rmadhok_pgm@bsnl.in ; rajneesh_madhok@yahoo.com ----- Original Message ----- From: rajneesh madhok To: vikramk@tatasky.com Sent: Saturday, April 09, 2011 11:48 AM Subject: Notice under Conusmer Protection Act, 1986 To Sh. Vikram Kaushik CEO Tata Sky Ltd, Mumbai. ----- Original Message ----- From: rajneesh madhok To: TATA SKY Sent: Friday, April 08, 2011 10:16 PM Subject: Notice under Consumer Protection Act, 1986 BY SPEED POST To The Managing Director, Tata Sky Ltd, 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhakar Marg, Worli, Mumbai-400025 SUBSCRIBER I.D. 1024565093 Sub: Notice under Consumer Protection Act, 1986 Sir, "Act no. 62 of 2002 seeks to amend Section 14 to empower the District Forum if it is satisfied that the allegations contained in the complaint are proved, also to issue orders directing the opposite party, inter alia, to pay punitive damages, cease manufacture of hazardous goods and desist from offering services which are hazardous in nature, pay such sum not less than five per cent , of the value of defective goods sold or services provided where loss or injury has been suffered by a large number of consumers who are not conveniently identifiable" The service engineer installed second hand a very rough condition Digicomp at the consumer place with exchange of consumer's digicomp. When the consumer objected the engineer said that we provide replacement of old digicomps, your digicomp will be repaired and we shall install it to the other consumer. What a great service TATA SKY is providing to its consumers. Kindly don't dodge consumers. When the consumer has agreed to pay Rs 350/= as per the demand from Tata Sky. Then why Tata Sky is playing gimmicks by installing second hand and repaired digicomp and charge for new one in lieu of replacement. As Service Engineer says that Tata Sky don't provide New Digicomp for replacement and so you will have to lodge your request with the consumer care executive. The said digicomp will be supplied from Bangalore/ Mumbai office and it will take more than one month to reach to our destination if it is the quickest response otherwise it may take say more than six months. What a great company Tata Sky and What a great After Sales Service? If TATA Sky failed to replace my Digicomp within three days i.e. up to 11th of April and refund the money charged from the consumer due to deficiency in Service. Then the consumer will be constrained to file the complaint before the Consumer Disputes Redressal Forum, Jalandhar for redressal of grievances and will demand compensation for the mental and physical harassment and deficiency in Service. RELIEF SOUGHT: Kindly refer Section 14(1) in The Consumer Protection Act, 1986, as the consumer is being suffered loss and injury on account of deficiency in rendering of Service by the opposite party, the consumer will claim Rs 1 Lac as compensation due to negligence of opposite party. Kindly provide the following relief to avoid further litigation in the matter. 1. To replace the Digicomp with New Digicomp with reasonable charges. 2. To adjust/ refund the amount for the period the service not availed by the consumer even after the expiry of the stipulated time as per your SMS and record. 3. To return to the complainant the price, or as the case may be the charges paid by the complainant. 4. To immediately remove the defects or deficiencies in Services in question. 5. To discontinue the unfair trade practice or the restrictive trade practice and not to repeat the installation of Second hand Digicomp (Repaired Digicomp at consumer’s place) Thanking you, Yours faithfully, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), 094173-06415, Tele-fax: 01824-262569, E-mail: rmadhok_pgm@bsnl.in; rajneesh_madhok@yahoo.com ----- Original Message ----- From: rajneesh madhok To: TATA SKY Sent: Friday, April 08, 2011 5:25 PM Subject: Belated and Time barred complaint; Only lip promises made. To April 8, 2011 The Chief Executive Officer, Tata Sky Ltd,3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhakar Marg, Worli, Mumbai-400025 SUB: BELATED AND TIME BARRED COMPLAINT SUBSCRIBER I.D. 1024565093 Sir, I lodged complaint with Tata Sky on its Customer Care No. yesterday i.e. April 07, 2011 and described that the Digicomp purchased by me is giving problem from the first day of purchase. Its lights go off and on usually. And now there is no light in the digicomp. The said complaint had been lodged at Tata Sky’s Chandigarh Office. After registration of the complaint I got message from TD-TataSky as: Dear Customer, Your WO Number: 1-9834446194 request has been scheduled at 08-04-2011 15:59. Thank you. And today at 08-04-2011 one Customer Care executive of Tata Sky called from 0172-6609100 at 02:50 PM and enquired the matter from me. I told about the Digicomp problem. She told that I shall look in to the matter. But no one responded afterwards. She gave me assurance that the Engineer will be deputed shortly to check the Digicomp. The timeline fixed by the Tata Sky has passed by and there is no sight or sound of Tata Sky Technician. Poor customer Service A bad name to TATA. Kindly consider the following points: 1. It is Tata Sky’s DEFICIENCY IN SERVICE. 2. THE COMPLAINT SHOULD BE ENTERTAINED WITHIN THE TIME LIMIT. 3. The controlling authority has no control over the Service Engineers. 4. False promises are being made by the Executives of Tata Sky. Kindly get the needful done at the earliest to avoid further litigation in the matter. Regards, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), 094173-06415 (M) Tele-fax: 01824-262569, E-mail: rmadhok_pgm@bsnl.in ; rajneesh_madhok@yahoo.com ----- Original Message ----- From: rajneesh madhok To: TATA SKY ; vikramm@tatasky.com ; nodalofficerpunjab@tatasky.com Sent: Sunday, August 14, 2011 12:23 AM Subject: Digicomp not receiving signal To The Nodal Officer of Punjab, Tata Sky Ltd, E-46, Eltop Industrial Area, Phase-8, Mohal (S.A.S. Nagar) Ph: 0172-6609100, Sir, SUB: DIGICOMP NOT RECEIVING SIGNAL Customer I.D. No. 1024565093 Sir, From the last two days I am getting this message. "The Digicard may not be inserted properly. Take out the digicard gently & reinsert it. Kindly hold the digicard with arrow side up, pointing towards the digicomp & insert in to the slot." Kindly look in to the following factors: The Cable from mini dish to digicimp is intact. Connections are correctly made. No number key is working. There is no rain at present. Though I waited for two days that the fault may be due to rain. My Sir, my second connection No. 2 on the same Customer I.D. is working. Sir, whether we should keep umbrella ready, that whenever they is rain we should guard the digicomp with umbrella and provide shelter to it or we should keep have the stock of antibiotic and paracetamol because we don't know when the set top box will get sick. Kindly make proper arrangement to get the fault fixed. Thanking you, Yours sincerely, Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. no. 2, Railway Road, Phagwara-144401 (Pb) Ph: 01824-262569 (O), 268210 (R), 094173-06415 (M) Tele-fax: 01824-262569, E-mail: rmadhok_pgm@bsnl.in ; rajneesh_madhok@yahoo.com Rajneesh Madhok Tue, 16 Aug 2011 20:38:03 http://www.clientcomplain.com/tatasky_hd-Complains-19200-SC.html Hi I have Buy Tata Sky HD as a second connection on 9th August 2011 Installed at same day & it works for only 2 hrs After that still its not Viewing.we compliant for past 4 days ther is no responce Poor service Poor service Poor service raamprasath Fri, 12 Aug 2011 19:58:46 http://www.clientcomplain.com/Tata_Sky-Complains-19180-SC.html Dear Sir, I had changed my set top box from ordinary to tata sky hd whose payment was given by me online via credit card and assured that the ordinary set top box replaced payment of rs.300 would be credited in my account in 24-48 hours ,but in vain these 48 hours turned out to be a nightmare after calling them at their call center tens of time in last two months and called more than rs.500 to get back my 300 but still waiting for there 48 hours to be completed. This company of Tata shows to be honest group but you can see how they cheat the customers putting there money in pockets. Ranjeet Singh Thu, 11 Aug 2011 12:14:01 http://www.clientcomplain.com/videocon_d2h_set_top_box-Complains-19149-SC.html Dear Sir, I am using Videocon D2h services on ID No 1043281 & Card No 41114324480 from last 02 years.Now I have shifted & installed this system at following address in Himachal Pradesh instead of Uttar Pradesh. I had tuned my box for FTA some time past and services were very good.I have last recharged in July 2011 thorough private dealer but after expiry of scheduled period I could not get recharge on due date & recharded same in first week of Aug 2011. But when I tuned/changed Satellite from INSAT 93.5 to Set at 88,then my set top Box given massage of Updating but failed and still failed. Please send your representative to clear this broblem with other set top box(card if required)in order to get services of my packagae. Gulshan Singh Tue, 09 Aug 2011 16:31:37 http://www.clientcomplain.com/Tata_Sky-Complains-18941-SC.html I HAVE COMPLAINT TO MY TATA SKY ID NO.1006014144 TO THE LOCAL SERVICE PROIVDER AT MUZAFFARNAGAR ON 27.7.11 BUT TILL DATE NO ACTION TAKEN. I AM ALSO TATA SKY ID NO. 1032367953 WHICH HAS SAME PROBLEM. ANIL SWARUP MUZAFFARNAGAR ANIL SWARUP Thu, 28 Jul 2011 18:07:11 http://www.clientcomplain.com/TATA_SKY_DTH_TV_Service-Complains-18712-SC.html Hello Tatasky customer care, I am a customer of Tatasky DTH and my subscriber ID is 1047123656 The tatasky customer care was unable to transfer my call to a higher manager of customer relations. Hence I am mailing this. I would like this email to be forwarded to the highest authority in tatasky customer relationship. This will be an eye opener that why tatasky is going to loose lot of customers, if it does not properly takes care of its customers. I am using Tatasky DTH for more than a year now. Recently we lost tatasky signals on our TV Sets at 4:00 PM, on Thursday, 07/07/2011 due to the rains. At 8:30 PM,the same evening i registered a complaint with tatasky customer service They said they would have the problem resolved within 24 to 48 hours, I was provided with a Work Order Number of 1-10739449650 for the same. Today, it is July 12, 2011 22:00 PM in the night without any resolution to my problem though people claiming to be technical representatives of Tatasky have been to my place, three of them so far, on July 09, 2011 the first one informed us that the Set Top Box was the problem which he would have fixed the next day, however the next day, ie. July 10, 2011 two more reps from tata sky turned up on my doorstep and after wasting half an hour of their as well as my precious time, i was informed that the cable running from the Dish antennae to the set top box was problematic and not the set top box and that they would have it replaced today, however now it is already more than 90 hours having passed since my complaint about no signal from tatasky. I would like confirmation from your side as to the exact time frame in which you can have this issue rectified Please mention your confirmation on the above mentioned and also forward this email to the highest level of authority in customer relations of tatasky. I would also like to inform that I might take the following steps on receiving your reply: 1) Cancel my tatasky subscription. 2) Inform all my friends and relatives about the limitations of tatasky and create awareness to them that one day their TV sets could be only airing static since they might have lost connectivity to tatasky signals and they would be left at tatasky's mercy. 3) Raise my concern against unfair trade practice of tatasky by writing to most of the popular newspapers, magazines and websites. 4) Approach consumer court for refund of my account balance and initial deposit and also compensation against my mental strain caused by tatasky. Thanks and Regards, Niranjan Hegde NIRANJAN R HEGDE Tue, 12 Jul 2011 21:33:34 http://www.clientcomplain.com/AIRTEL_DIGITAL_TV-Complains-18136-SC.html i purchase one year plan of airtel digital tv but service is faild .i call costmer care but he is careless.my id no.3001857602 maya nayak Mon, 13 Jun 2011 16:31:10 http://www.clientcomplain.com/Videocond2h-Complains-17849-SC.html network problem before 10 days complaint also reiceve for videocond2h customercare office complaint no is 42789557 and customer id is 29786632 so please early action. sachin kumar Sat, 11 Jun 2011 01:58:23 http://www.clientcomplain.com/TATA_SKY_HD_INSTALLATION-Complains-17774-SC.html Respacted sir / mam My tata sky installation registed is two time ID No. 1066560085 Dated 19-05-2011 angain registed call no. ID 10366910402 dated 02-06-2011 regarding this call 3 time reminder your call centre executive name Pooja / Mahesh / Sashi says me your call attend today but till date know no service persson attend my call. This call behave to local office given a detail and same reply me today attend call but no response. your local service executive Mr. Vikash 9814097777 used rough talking. After suffer in 20 days i am inform you your company service / staff not response. Davinder Kumar 9814958586 davinder khosla Wed, 08 Jun 2011 19:02:54 http://www.clientcomplain.com/AIRTEL_DIGITAL_TV-Complains-17723-SC.html Sir, I am a viewer of AIRTEL DIGITAL TV. On 4th June 2011 money had been deducted from my airtel account, and after talking to the customer care they refused to refund the the amount telling the that ones the offer /service is activated than money is not been refund.But when I told them that it is ur folt ihad not told u to activate the service ,then they told that "YAHA EESA HI HITA HAI TUGHE JAHA JANA HAI JA KE COMPLAIN KAR " SO I may plz be given the justice. NAND KISHOR SINGH Mon, 06 Jun 2011 22:20:26 http://www.clientcomplain.com/airtel_DTH-Complains-17705-SC.html I have been consistantly requesting to reconnect my kit thru 3times repaeated request no. generated. It seems the company is not bothered to take any action. ASHISH DARAK Mon, 06 Jun 2011 14:49:52 http://www.clientcomplain.com/AIRTEL_DIGITAL_TV-Complains-17696-SC.html I wrote this letter to Airtel and have not got any response from the company: Abhishek Wadhawan H3/80 Sector 18 Rohini Delhi 110089 June 6 2011 Airtel DTH Subject: Complaint regarding no response of the company to fix services and complaining about the harassment and abusive language caused by the technician and his boss I am a customer of Airtel Digital Tv HD my customer ID is 3006343379, and I purchased the setup box in December last year. Since April this year, there has been a lot of disturbance due to loss of signal, and we have registered many complaints regarding this. The customer care agents asked to restart the setup boxes but still nothing happened, and the signals were retrieved after some time, an hour or so. In the month of April, an executive from Airtel came to our house and said that the direction of the Airtel satellite is changed and airtel wants to to change the antenna to a different direction for all the customers, because they have changed the signal direction from South to West, as he said and said the antenna will be replaced in the different direction free of cost, as it is the responsibility of the company. He said that he will come the next day to replace it. But Nobody came for a few days, and we didnt complain since for a few days it worked fine, until the month of May the signal loss again started occurring in a few intervals. We lodged a complaint regarding this when the signal was totally disrupted in the end of May, and the customer care executive asked to check if the connections are tight and check the wires. I went up to the roof and checked I couldnt see any problem in the wires and it was connected to the dish, and I informed the same to the executive. After some time the signal retrieved, before it finally collapsed on the same night and until today it has not been fixed. The executive said that the technician will come tomorrow and solve the problem. As the executive said, the technician came and before going to the roof or checking the setup box, he said that he will replace the dish to the West direction at a charge of 300/- by himself, and if he registers to the company, then the company would charge more money. His intentions were clear, as he wanted to fetch the money by himself. We argued that it is the responsibility of the company to replace the directions as it is the company's fault. He went upstairs, and after coming down spending 30 minutes, with a wire cutter and a screwdriver in his hand, he lamely said “Somebody has broken your wire, and Rs. 100 will be charged to attach a connector to the wire. "We were, to our shock, discovered that the wire was cut down and until last night it was perfectly okay. It was pretty clear that the technician cut the wire when he went upstairs, and we threatened him to get it repaired else we will lodge a complaint against him for asking for unnecessary money and then cutting the wire. He challenged us to complain about him and he himself gave complaint number and gave his name, and then returned. We lodged a complaint of him, and the customer care executive said your service will be restored soon and they will send a technician, and also gave Mr. Suneil Kumar's contact number, head of the Rohini Sector 18 department of Airtel DTH. After discovering that the technician hasn’t arrived for 2 more days, my mother called up Suneil, and asked him to get our service fixed soon. To our shock, he simply refused to attend the complaint and challenged on the phone to lodge a complaint or do whatever, he will not get it fixed since we have lodged a complaint of his technician. He harassed us for 2 days and used abusive language and whenever we called, he hung up the phone finally. We have complained about him to Customer Care and still no action has been taken, though they promise daily to get it fixed today, inspite of us complaining in vain. This is a final letter to Airtel digital tv to get our Service Restored and our account balance which has been deducted since so many days, and we demand compensation for the sameand take a strict action against Suneil for harassing us with abusive language and challenging to take an action, and the technician he sent, otherwise we will be forced to drag this matter to Court by taking a legal action against Suneil and the sue the company due to company’s lack of response to the lodged complaint and fix the services within time, and charging accordingly as per the Consumer Law. Yet no response from Airtel. Abhishek Wadhawan 9958663331 Complaint Number: 8624724 Abhishek Mon, 06 Jun 2011 11:55:05 http://www.clientcomplain.com/airtel_DTH-Complains-17669-SC.html Mr.Pritam Negi Nodle Officer Airtel DTH, New Delhi Sub: No Responce by Airtel DTH on many Complaints for PARAS Channel on DTH Membership No 3006683341 I do call so many times to the customer care department of Airtel DTH for the Subscription of PARAS Channel. But c-care executive always says to me that, they forward my complaints to concern department, and technical person will contact us with in 5 working days.(But After so many months response is again nil) One C-care executive says that the problems consist regarding airtel DTH service shift to new signal and direction, technician will come at your home very soon and he will change the directions Dish Antenna. (But After so many months response is again nil). In this regard c-care executives harass me on many times regarding the same complaints. I already paid so many amounts to my Mobile and land line co bills due to lodge the complaints and wants to take feedback on several times. In this regard (And as per TRY norms) you people doesn't charge a premium call rate on C-care Help line No. But you always charge me (From My Mobile) Premium SMS Charges on on your short code 54325. This SMS Short Code Charges always deduct from my mobile No 9811392289 @ Rs3/- to Rs6/- per SMS. In the above said matter please solve my Problems to See PARAS Channel as well as refund for total rent of Month of May-2011. B-coz we found in mAy month we dont see many channels due to shifting of Airtel DTH Signal Frequency/Directions. (But After so many months response is again nil). Please do the needful under advice to me on my mail id avshastri@gmail.com or my Cell No 9013697701, otherwise we take appropriate legal action against the Airtel DTH Service. Thanks Acharya V Shastri (M) 9013697701 avshastri Sun, 05 Jun 2011 11:35:09 http://www.clientcomplain.com/Reliance_Big_TV-Complains-17659-SC.html First Setup Box No: 200583180422 Second Setup Box No: 200762707683 Sir, on 17/5/11 i Ph Reliance BigTv of interlinking of my two Setup box but i was told that i have no balance in my Second Connection so they cannot take my Complain & they told me to recharge for Rs1787/-. So, I Recharged my Second Connection for Rs1800/-on 18/5/11 as told by them & then i recd their SMS on my Mobile & then I register my Complain with them & my Complain No is 153050364 Dt: 18/5/11. Till date they have not Linked the two setup box but they have SUSPENDED my second connection reason given by them is that i have not recharged my second connection for this also i have recd SMS. Please help me out. Manish Tikmani Sat, 04 Jun 2011 20:59:52 http://www.clientcomplain.com/Airtel_DTH_Digitial_TV-Complains-17215-SC.html I've bought 2 Airtel DTH connections in hope that I'll be able to view good quality TV. These are bunch of crooks. There have been problems since starting and it is the worst service provider. I've faced so many problems with Airtel DTH that i can write a complete book on it. Here are the details: 1) Installation time provided 24 hrs. Installed after 5 days due poor internal coordination 2) Everytime there is some wind the dish stop getting signals from satellite and TV is down for 24 hrs. 3) Customer care gives 24 hrs time for complaint to be attended and they appear after 48 hrs. 4) May 21st i registered a complaint, a message came that engineer will visit tomorrow before 2 pm while the engineer did not come and I received the message that your complaint has been resolved while DTH was still dead. I had to register the complaint again and it got attended to after another 24 hrs. 5) Yesterday there was some heavy wind and my TV is dead since then, called up the customer care yesterday and as usual the server is down we can't register the complaint. Called up today and the response is that we'll attend to your complaint after 24 hrs. Worst service Airtel DTH, Bullshit Product Airtel DTH. Third class customer service Airtel DTH. Rohit Tuteja 8800601515 Rohit Tuteja Fri, 27 May 2011 17:15:28 http://www.clientcomplain.com/airtel_DTH-Complains-17112-SC.html Hi , I have logged a complaint with the airtel DTH for the consecutive 10th time regarding the cable problem and this time around the complaint has not been resolved. When i called up the number provided to me in the request number , the person who spoke used abusive language and even threatened to cancel the request. This is not done. I have called almost 5 times regarding the follow up and every time i have to hear the same thing it will take time. Request to take this complaint on a serious note. Thanks Prathvi Prathvi Pai Mon, 23 May 2011 18:41:09 http://www.clientcomplain.com/sundirect_dth-Complains-16728-SC.html my smart card no;41055025369R mostly we have this problum E30-4 service is curontly scrambled now also please chek this safiullah Sun, 08 May 2011 20:44:01 http://www.clientcomplain.com/AIRTEL_DIGITAL_TV-Complains-16715-SC.html For last 3 weeks, STB flashes only no display sign. I have recorded complaint 3 times but it has not remained attended to. USer ID 3004966164. It is a shame that airtel calls itself as a multinational and Mr Mittal, CMD makes tall claims about his company. It is important that he first puts in place a working customer complaint redressal mechanism. Suri suryanarayanan Sat, 07 May 2011 20:16:44 http://www.clientcomplain.com/dishtv_packege_problem_on-Complains-16635-SC.html in Feb month i buy the Samsung l c d that day they are given dish TV connection freely and one month free to saw the canals now i paid 200 for 160 rupees pack but dish T v dealer not accepted he want another 150 he said me your package 350 package now i don't want that package now i want 160 rupees package (Telugu and Tamil) otherwise remove the connection k.Pradeepkumar Wed, 04 May 2011 16:28:42 http://www.clientcomplain.com/airtel_DTH-Complains-16606-SC.html Hello, I recharged my Airtel Dish TV but it is not success and the problem is my money was deducted from my account. I have done it twice. Please clear the issue as soon as possible and i am trying to contact you but i could`t able to do. My Payment ID Proofs are :221563075 , 221563237 moulika parri Tue, 03 May 2011 18:25:23 http://www.clientcomplain.com/airtel_DTH-Complains-16582-SC.html Hello, I recharged my airtel dish tv for Rs.260 .But it is not credited into my tv account but the amount is deducted from my icici account.Please solve my issue. moulika Mon, 02 May 2011 18:27:05 http://www.clientcomplain.com/airtel_dth_tv-Complains-16323-SC.html I HOLD A AIRTEL DTH SERVICE & MY CUSTOMER ID IS 3001203969 STAYING AT AHMEDABAD,GUJRAT.FROM 15th OF JANUARY THERE IS A PROBLEM TO VIEW CHANNEL.I COMPLAIN CUSTOMER CARE.THE TECHNICIAN COME & TOLD ME TO CHANGE INSTALATION OF DISH. I DID IT & PAID HIM 200Rs.BUT AFTER FEW DAYS THE PROBLEM IS SAME.WHEN I CALLED CUSTOMER CARE,THEY TOLD ME TO PAY 100Rs.VISIT CHARGE FOR TECHNICIAN.THE PROBLEM OCURRED BY COMPANY SO WHY I SHOUD PAY MONEY EVERY TIME? urvesh shah Fri, 22 Apr 2011 18:37:24 http://www.clientcomplain.com/AIRTEL_DIGITAL_TV-Complains-16264-SC.html Airtel Digital TV SUCKS Please dont take --- WORST CUSTOMER SERVICE MY NAME IS KANNAN .S, AIRTEL DIGITAL TV CUSTOMER ID : 3006108357 I STAY IN TARNAKA, HYDERABAD - 500017 WORST CUSTOMER SERVICE EXPERIANCE I EVER HAD, SOME ONE PLEASE TELL ME HOW TO FILE A CASE ON THESE PEOPLE FOR HARASING ME LIKE THIS, LAST MONTH ON MARCH 30 I SHIFTED MY HOUSE AND I CALLED AIRTEL CUSTOMER CARE TO SHIFT MY DISH ANTENA, FROM THAT TIME I WOULD HAVE CALLED THEM ATLEAST 200 TIMES FOR THE NEXT 15 DAYS AND ATLAST ON 15TH OF APRIL THEY CAME AND DID THE INSTALLATION, IN THIS TIME GAP SOME HAD STOLEN MY DISH ANTENA CABLE (THIS COSTA 15 RUPEES PER METER) WHO KNOWS THOSE AIRTELL PEOPLE AFTER TAKING DOWN THE ADDRESS MIGHT HAVE DONE THIS THEN THEY CHARGED 600 RUPEES FROM ME FOR THE NEW CABLE AND ALSO INSTALLATION CHARGES OF 150, THEN THE REAL STORY STARTS, ACTUALLY FOR MY PACKAGE DAILY BURN RATE IS 13 Rs. FOR 15 DAYS IT IS - 195 SO TOTALLY AROUND 1000 Rs. I HAVE ALREADY SPENT FOR THE STUPID AIRTEL DIGITAL CONNECTION. NOW BEFORE 5 DAYS AGAIN THE PROBLEM STARTED IT IS GIVING A MESSAGE NO SIGNAL FOR ALL THE CHANNELS, ACCEPT SOME CARTOON CHANNELS, SO AGAIN 5 DAYS 65 Rs LOSS, THEN AFTER CALLING THEM FOR 10 TIMES SOME AIRTEL TECHNESIAN CAME ON 20-APRIL-2011 THEN THEY WORKED FOR MORE THAN 1 HOUR AND SAID THE DISH ANTENA IS NOT FIXED PROPERLY SO YOU CALL THE SAME PERSON WHO DID THE INSTALLATION AND TELL HIM TO FIX IT ON ANOTHER PLACE, SO I CALLED HIM HE SAID PLEASE 12150 FROM AN AIRTEL MOBILE AND REGISTER A COMPLAINT THEN I WILL COME, WHERE I SHOULD GO FOR AN AIRTEL MOBILE - HE SAID THAT IS NOT HIS PROBLEM. THEN HE IS TELLING KEEP ANOTHER 150 Rs READY I WILL COME TOMORROW, (AREE YOU FIXED THE ANTENA IN A WRONG PLACE AND WHY I SHOULD GIVE MONEY AGAIN ) AGAIN THAT IS NOT HIS PROBLEM, AND THESE AIRTEL TECHNESIAN WHO COME TO OUR HOUSE WILL ASK OUR MOBILE TO CALL THEN OTHER PERSON UPSTAIRS AND THEY WILL TRY TO FIX THE ANTENA - TODAY FOR THAT MOBILE 30 Rs. AND WHEN THEY CAME THE FIRST TIME IT WAS 40 Rs. ALL THE TECHNESIAN WILL ASK YOUR MOBILE - THEY WILL TELL BALANCE IS LOW IN THEIR MOBILE. I LOST THE WORLD CUP FINAL - SITTING AT HOME WAITING FOR THE AIRTEL TECH TO COME AND FIX - I HAVE A 48 INCHES LCD, EVER MATCH WE USE TO HAVE A PARTY AT OUR HOME ALL MY FRIENDS WILL COME TO MY HOME TO WATCH THE MATCH PLEASE SOME ONE HELP.......................... CANT WE DO ANY THING.......................... kannan Wed, 20 Apr 2011 22:48:38 http://www.clientcomplain.com/Dish_TV-Complains-16223-SC.html From 4th April i am trying to contact Dish Tv customer care,Nodal Office,Manager and till VP i have reached but still no proper response i have got and not even single visit is made from dish tv till my place... The issue is this that as per Dish Tv they are offering 30 Channels in HD format but when it is installed at my place then i found : only 4 channels(Natgeo,Discovery HD,Travelxp HD,Moview Now) are running in HD format all other channels are in normal view and the quality of that channels is very lower than normal view also By giving the name to any normal channel HD cant make the channel in HD so i am going to highlight the issue but one one is taking care from regularly 4th April i am trying to contact and sending the mails to cust care,corporate sales,nodal officer and mangers of dish Tv but still no reply i got from there side... As per dish tv they are offering the channels in HD format and they are denied to listen any issue and as per them they are not going to refund my money and all channels are HD... I want to ask dish Tv why Airtel,Tata Sky,Sun Direct like bigger companies are not offering these HD channels because they not making the fool to customers...and channels like(Zee TV,Zee Cinema,Sony,Colors,MTv,UTV Movies,UTV Action,TLC,Ten Sports,Zee News,Cartoon Network,Pogo,Times Now,ST,Star Movies,HBO,WB,Pix,AXn inderjit verma Sat, 16 Apr 2011 12:49:51 http://www.clientcomplain.com/RELIANCE_DIGITAL_TV-Complains-16196-SC.html Reliance digital tv complaint – Smart card No.- 200511423452 I deposited charges for the installation of big tv at my new residence in New Delhi – The money is gone and no connection is made. I complained to toll free no. – 18002009001 (complaint no. – 150915900, 150617672) and no action is taken. I talked to different people at all time (Mr. Krishna sharma,Mandeep,Rajender Kaur, Etc.) and they did not listened and cut off phone lines. The big tv is cheating the customers by charging money and not giving product/service and there is no follow up for the complaints registered with the company. Please pay back my money and stop cheating people. Please reply. Divyesh M.Thacker Mobile No. -8130778980 e-mail – divyeshthacker@yahoo.com DIVYESH THACKER Fri, 15 Apr 2011 16:23:40 http://www.clientcomplain.com/big_tv_connection-Complains-16154-SC.html dear sir, I hve taken a connection in your big tv on november 25 on 2010 one of ur execitve came to us and taken the connection but we did not get the connection so we have paid the 2870 cheque has given to u of icic bank so we need our payment back so plz give a reply for this compliant i hope ur undderstand so we hope reply wil be given to us thanking tou your's faithfully, D.Ravindra ' d.ravindra Thu, 14 Apr 2011 20:20:32 http://www.clientcomplain.com/Airtel_Digitel_TV-Complains-16106-SC.html resp sir,my consumer id is 3000062796 which is registered on mr Rajeev Devgan,s name but i have been continously receiving sms for an unknown id i.e 3002611462 which is not ours .the sms are comming on my cell 940651133 kindly see to it that how this no has been registard with the other id i.e 3002611462.whereas when i send an sms it does not go becoz of this prob so kindly solve the problem. ritika devgan Wed, 13 Apr 2011 18:35:16 http://www.clientcomplain.com/vedeocon_d2h-Complains-16024-SC.html Sir, My costomer id-12268067, Name- Parveen Kumar, Add-Jamnagar. I have purchased vedeocon d2h in Jun2010 and is still under warranty. My d2h is not working properly. If i am changing the channel of star gold, it is showing PTC Channel.Star News, cnbc awaj,z business, home channel is not coming since 09 Apr11. I rang in costomer care no 18001806000 at 1700 hrs on 10 Apr and did as asked by representative and refreshed by representative. Problem could not be solved.I asked the complain no. but denied to write the complain. Again I talked on 11 Apr 11 three times Mr Santosh ( customer care attandant) at 1900hrs .He also refused to write the complain. I am paying Rs 5/- per day for service given but in vain. kindly solve the problem as priority. parveen kumar Mon, 11 Apr 2011 20:50:05 http://www.clientcomplain.com/SUN_Direct_DTH-Complains-15802-SC.html I can't get the connection to watch the channels properly at my home since last 3 months.There is constant vibrations like the vibrations on the DVD. I have already complained on your CC NO: 07939407575 but unfortunately all my efforts in vain.So at last I request you to remove the connection from my home and refund my amount. DIPAK KUMAR SHARMA Wed, 06 Apr 2011 16:50:50 http://www.clientcomplain.com/Dish_TV-Complains-15741-SC.html I hereby inform that I have done re-charge for the Dish Tv last week. After re-charge due to the problem in the De-coder, I need to cancell the re-charge for the same.I would request you to re-inburse the amount paid by me thru SBI bank. I have re-confirmed for the same with your customer care. They asked me to send email for the re-inbursement. cc SAYS we need to contact accounts department, but accounts department says they will not re-inburse the payment. for that i need to pay Rs200 again. DONT BUY DISH TV-CHEATING CUSTOMERS THRU FALSE STATEMENT- Mr.PARSON /91 96860 77277 Parson Z Tue, 05 Apr 2011 15:02:11 http://www.clientcomplain.com/Dish_TV_Network-Complains-15617-SC.html I have a DTH connection from DishTV (Zee Group company) with Viewing Card No. 01505302723. I shifted to Gurgaon from Kolkata. Prior to moving of my personal goods I had called up DishTV on 17th March 2011 to un-install the antenna (unfortunately I did not note down the request number). Nobody tunred up and I had to request the packers and movers to uninstall the same. Upon reaching Gurgaon I called up DishTV on 28th March 2011 a about 04:00PM and requested them to install the Antenna. The request ID given by them was 56462272. The exeutive promised me that I will get a call back within 24 hours. On 29th when I called up again at about 05:00PM they again promised me that I will get a call back. When I did not get the call I called up again at about 10:45PM, this time they said the call has been logged today i.e. 29th March 2011 and I will get a call back within 24 hours. Which was shocking to me as I had called up on 28th and the request ID 56462272 was given to me. And to add more surprise I received a SMS on 31st March 2011 with the following pharse " Your dishtv complaint no 56462272 is resolved. We hope you are satisfied with the resolution. Incase of any concern, call on 18601803474 with your com" Till today at this point of time while writing this complaint, neither any person has come for installation not did receive any call back. With a hope that action will be taken against these service provider I am putting up this complaint. Anand Lakshmanan Fri, 01 Apr 2011 16:10:05 http://www.clientcomplain.com/videocon_d2h-Complains-15615-SC.html I have recharged my videocon D2H from recharge voucher of 300 rs. But Videocon says this recharge pin has already been consumed by other customer.& it's there mistake of having same recharge pin on two vouchers. but they are not acceting. Please do not buy Videocon D2H. worst Servicec. I need to log complaint against them in Consumer court. Please guide me. Mayur Kher Mayur Kher Fri, 01 Apr 2011 15:17:39 http://www.clientcomplain.com/Dishtv-Complains-15601-SC.html Hi - Ref Complaints - 55950271, 56000569, 56241347 I had taken the DISH TV HD package on 29th Jan 2011. I paid 2999 for the connection. I also took world cup HD pack. I am getting the following HD channels only - 1. Zee TV HD 2. Discovery HD 3. Nat Geo HD 1. Start Cricket HD 2. ESPN HD I am not getting any other HD channels. I called your help desk and they told me that it is because I have a mono LNBF and they are planning to change it tomorrow. Since I paid for the HD package but did not get these HD channels, I asked him for a credit for that period (two months free HD package). He told me to write to you. As I write, I still do not have the LNBF changed. Pls let me know how you are going to give me the credit. Till date the following people have worked on this - Sandiv Kumar Neetu Dhamija Tabassum Parveen Lata Loyal Mukesh Sharma Sandeep Negi Neha Jain Manoj Kumar Amit Kumar Jagmohan Singh Shazia Khan This has been going on since Mar 18th. I had written mails to all your Nodal officers without any response. I had complained to Consumer Complaints Redressal Council India. The request number is 0000438/2011. I am also entering this info on your Facebook page every day. Every time I get the message that the problem will be solved in 24 hrs. Till date the local technician has not even called me ONCE. Prasad Tiruvalluri Fri, 01 Apr 2011 09:42:26 http://www.clientcomplain.com/airtel_DTH-Complains-15542-SC.html Mr Rakesh Kumar, I have spoken to your customer care centre ( had no other option) yesterday night again!!! One Mr Sudhir had personally and repeatedly assured that the matter will be resolved by 12.30 noon today and that the dish will be positively reinstalled. He also offered to call me up and confirm the re-installation. But as some of your colleague at AIRTEL DTH are completely shameless and have taken the customer for granted, no one had the basic courtesy to call, and no one bothered to come, and my antenna is still lying on my floor. As an Airtel employee you are sufficiently shielded from the ground reality and the customer through numerous call centre layers.And as a customer we have no choice but to suffer people like you. Please do consider the fact that your salary and perks and the very food that you and your family eats daily is because WE CUSTOMERS PAY hard money. So it will be nice if you could spare a few moments to provide the customer what he pays for, rather than cheating him repeatedly. Soumo Chatterjee Wed, 30 Mar 2011 19:49:19 http://www.clientcomplain.com/Airtel_Digital_TV_DTH-Complains-15527-SC.html Hi, My name is Suraj Singh Shahani & I have an Airtel Digital T.V. connection since Oct’09, & I have never faced any Problem the way I have received recently, since past 4 weeks half of my channels are not coming, when I call up the customer care & register a complain, however I got an answer saying these channels are not being provided by Airtel Digital T.V., my question is if was getting these channels from past more than an year, how come suddenly they disappeared, & now the Customer Care no. doesn't take your call forward than the IVR. Secondly I told 1 person to activate 2 channels for me, 1. Zee Classic & 2. Movies Now (which I am eagerly waiting for), he said he will activate it, & 2 Weeks down, still no channel, & suddenly all my channels disappeared, it is not worth it spending so much amount & not getting any service, I always pay upfront I recharge for the whole year & I am very disappointed that even after taking the time out of the busy schedule & calling & getting nowhere. Thirdly & the most awful experience of my life with Airtel Digital T.V. was when I was in the mood to watch movies, I called up not once, not twice, not thrice, but 4 times to order the movie, & guess what it never got activated, 2 times the customer care hung up the phone while I was on hold, trust me while writing this mail I could have been more ruthless, but maintain the dignity & respect for another individual who is just doing his job I am being very polite & not using foul language, even when I called the customer care I am sure you have my recording of my calls if you can trace even 1 foul language I used against your executive despite being super upset, I promise I will never call customer care again, Just wanted to bring to your notice what happened with me, I did not expect this from them, there was a reason I chose them over Reliance, Dish TV, etc., cause it was the experience, but the experience I got was a very bad one, I have waited too long for them to revert & your customer care no. doesn't work, I WANT TO CANCEL MY SUPSCRIPTION ASAP, i have paid full money in advance for year, please cut the formidable charges & please return back the rest of the money & please take back your Set top box & that sattelite dish, You & your Service is Pathetic & i will never ever & i mean ever recommend anyone for an Airtel Digital T.V., This has been the worst experience of my life, My Cable guy doesn't give the clarity or sound that you give however the most important thing to me which he provides is service, which you guys i am sorry to say are very very very very very poor, PLEASE CANCEL MY SUPSCRIPTION ASAP I need a revert on this ASAP, Regards, Suraj Singh Shahani Suraj Singh Shahani Wed, 30 Mar 2011 13:20:56