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Sony Digi Cam W510 Complaints - Worst Service |
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Sony Digi Cam W510 |
| Posted: 12 of Apr, 2011 by swtuday |
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Worst Service
Dear Sir/Madam
I have been a very loyal customer to Sony, I own two cyber shot dgital camera, one Bravia and 2 Sony Wega, and I was totally satisfied with the products and services until this happened with me…….And this is really frustrating.
Recently(may be a month back) I bought a Sony Cybershot w510 from Tata Croma showroom and everything looked good with the camera,
But after may be a week later, I started getting blur pictures. 90 percent of the pictures taken are blur, even in Blur Reduction Mode, and other problem is most of the time when I turn off the camera, shutter remains half opened, or full opened,
So I took the camera back to Tata Croma and those people tried to send it to a Sony Service center but as per tata croma Sony service centre denied accepting camera as they didn’t find any fault with camera.
So after a week later, on 09th april I took camera to Rajouri Garden Sony Service Centre(Ace Electronics) and I showed all the blur pictures to technician, and I also showed him the opened shutter. Technician also took snaps and some of them were blur, but technician said its normal and happens sometimes.
But please understand, it is happening 90 percent of the time.
As far as shutter problem is concerned he said there was some dirt so he cleaned it and said issue is fixed.
So I came home with camera and I find the same issue still on camera, shutter still remains opened most of the time and pictures are blur.
So now I am totally frustrated and confused and don’t know what to do, I never expected this kind of Service from Sony.
And let me also clarify that, I have 2 other Sony cameras which is 7 Megapixel but still I never had any issue with those, so please don’t try to say that I don’t know how to take a snap.
So, my final request to you is please give me my money back as I can’t keep running to service centers, because I work from Monday to Saturday, and don’t want any more troubleshooting.
sonyindia.care@ap.sony.com
Regards
Uday Kumar
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