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Sony India Complaints - Non durable & not suitable (Under prevailing Indian conditions) products of Sony. |
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Sony India |
| Posted: 21 of Sep, 2011 by sharma7150 |
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Non durable & not suitable (Under prevailing Indian conditions) products of Sony.
Sub.: Non durable & not suitable (Under prevailing Indian conditions) products of Sony.
Dear Sir,
I have to inform you with great shock that I had purchased your Sony Television 29 inches, Model SZ29ZN80 (S.No. 6212987) on 12/10/2006 vide bill no. 1299 from M/S Shree Geeta Electronics, Panipat amounting to Rs. 21,250.00.
On dated 19.09.2011, suddenly it was stopped functioning. Complaint was lodged with your Customer Care Centre No. 1800-103-7799 on dated 20.09.2011 & the representative of your Panipat Customer centre (M/S Aditya Enterprises, Model Town) visited my residence. After inspecting the television, he explained that due to heavy voltage, some its parts have been burnt. Hence an estimate of Rs.1,800.00 was given for their replacement.
It was my surprise that for such a costly home appliance, M/S Sony have not taken any precaution to save the important parts of the product due to high voltage which in India is a normal feature as far as electricity supply in India is concerned.
Company has also not bothered to intimate the customers in this regard at the time of purchase so that customers could take suitable precautions to save their costly home appliances. Company has also not displayed this deficiency on any part of the body of the television that customers have to take care of this deficiency by any means.
Really, such type of fault on the part of a reputed company like yours is not expected at all.Due this fault on the part of the company I had to pay the above charges to your Panipat’s Customer care Centre which I feel should not be charged from your valuable customers.
Under the above circumstances, I approach your good office to please confirm:-
1. That the failure of the parts (No. MHC-VX33, KLV-26S50A) are the only cause due to high voltage of power.
2. That no precaution has been taken to save the parts of the television due high voltage.
In addition to the above, please consider my request to refund the cost of the replaced parts i.e Rs. 1800.00 for which your customer is not at fault s by any way & since the company has not fulfilled its duty to make its customer familiar while using your product.
I hope you will appreciate the above & use your office to give justice to me.
Thanking you for favorable action & prompt response.
Manik Sharma
577, Model Town
Panipat-Haryana
(M)09416105313
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