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Star Beach Resort Complaints - Unauthorised entry of hotel staffs into Lady's Guest Room |
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Star Beach Resort |
| Posted: 21 of Jan, 2011 by rebeccakatticaren |
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Unauthorised entry of hotel staffs into Lady's Guest Room
My organisation The Leprosy Mission Trust India had carried out a bulk booking at Star Beach Resort Colva, Goa for our Annual Conference. On 17th night I checked into room no. 101. On 20th Jan when I returned from the conference at 7.00 pm I found that my room was occupied by another guest and my belongings were removed from the room and dumped into another room without my knowledge. On enquiry I found my belongings in 2 different rooms. I complained to the receptionist and then the owner was aware of this. I left my luggage in another room of my colleague and went out for dinner making a request for some arrangement for my continued stay at the hotel. At 11.00 pm when I returned the receptionist just said that there were no rooms available. When I realised that there was no way the the resort was going to provide me a room I requeste them to send me a boy to help me with the luggage the receptionist on duty flatly refused. I tried calling the owner at 9822586704 and he kept disconnecting my call. Finally my colleagues helped me find a room in a nearby hotel and they also helped me in transporting my luggage. I find this an uncultured behaviour with a lady guest. I felt terribly humiliated in public - being thrown out of my room which was pre-paid. I could have been informed that they were in need of my room and I would have, after consulting the organisers found an alternative. The staffs of the resort had the audacity to even refuse help to transport my luggage. I very strongly think that this resort ahouls be blacklisted for such abnoxius behaviour with a lady guest!! |
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