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Telebrands India Pvt Ltd- Thane-Butterfly Abbs Complaints - Defective products twice & not refunding money |
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Telebrands India Pvt Ltd- Thane-Butterfly Abbs |
| Posted: 08 of Apr, 2011 by Rajshelar |
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Defective products twice & not refunding money
Hi,
I would like to inform you that Telebrands India Pvt Ltd thane misguiding me again & again. I ordered Butterfly abbs (Weight loss product) around one & half month back & after waiting almost 15 days i received my product but when i opened my parcel the product was defective & there wasn't any booklet inside. I had called them & informed then one of the CRE told us to return back the defective product & said they will provide me new product. i did the same but after that no one was responding to me. I called them so many times but all the time they said they have not received their product yet, despite of sending them the proof through mail. All the CRE's Nancy, Swapnali, Reena, Vani & sushil misguided me & had given me different information. I told them to connect any superior but they denied it.They said Mr. Sterlin has not come at office & sometimes told he is in meeting but did not connect my call even a single time.After all the hard work & exercises they finally agreed that they have recieved the defective product & Ms. Vani told me this time they will provide good product with all the necessary things including booklet but can you believe it they did the same mistake. They resend me the same defective product to me again & infact they did not bother to check any thing in it before sending & return back the same defective product. Afterwards i called them & Ms. Swapnali apologies to me & told me yesterday (.07.4.11) to return back the money but suddenly she called me today (08.04.11)& said she can return 1999 rs. & not 2440 rs (which includes product price & courier charges).
They have misguided me so much & made my life miserable. Since around 1.5 months i am frustrated. Imagine if they did this to me so it might happen they might have misguided other customers as well.
Please take serious action against them & ask them to provide back my money ie 2440.
My product order no is: 1879896
I am trying to attach the conversation mail which i had with Telebrands but i am nt able to do it as some error is coming but if you want i can mail to you. Provide me your ID.
Please solve my issues asap & provide my money back.
Regard's
Raj Shelar |
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