VOX IE7 phone from www.naaptol.com Complaints - NAAPTOL.COM - NAAPTOL

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Hi,

Below is the mail that was sent to the customer care of NAAPTOL for which I have not received any response till date.

This will also explain the issue instead of me writing the entire issue in indirect speech.

----- Original Message -----
From: Javeed Miyan
To: ceo@naaptol.com
Cc: support@naaptol.com ; replyfromnaaptol@naaptol.com
Sent: 03/11/2011 10:39 AM
Subject: Fw: Refund for order no.: 2663085

Hi,

Please check the below mail sent to your customer care but no response received as yet so forwarding the same to you now.

**********************Mail sent to customer care*******************

----- Forwarded Message -----
From: Javeed Miyan
To: "support@naaptol.com"
Cc: "replyfromnaaptol@naaptol.com"
Sent: Sunday, 30 October 2011 7:51 PM
Subject: Refund for order no.: 2663085

Hi,

I bought a mobile phone "VOX IE7" from NAAPTOL the online store on October 18, 2011 with order number : 2663085 but ever-since I bought it, there is only problems and nothing except that.

1.) I did not get the "Bluetooth" where they have advertised Bluetooth comes for free along with this phone, and I confirmed it with the call centre agent a day before ordering.
2.) The phone looks good but has the worst operating system in it and a very old one.
3.) Touch screen does not really work and particularly in most of the corners specificaly the right bottom corner.
4.) The slide open is not balanced.
5.) When using the slider the phone gets switched-off automatically so I have to close it and switch it on so the slider is of no use so can only use the touch screen as a bar phone but there is a problem here as well as the touch-screen does not work. So now its just a display piece or a toy for the kids to play as you can do nothing with it. (Not even a call or message)
6.) While on call the other person can hear a scrathcy-static noise and the noise increases when I raise my voice.

A phone with all these problems claims to be the expensive phones in VOX series.

I have proof for all this as a video clip I have taken.

You call this a "Phone"..., I call this a toy for kids to play, nothing more.

Please refund the entire amount to me as I think it is not worth it.

Thank you and I will appreciate a faster processing of the same.

Regards,
Javeed Miyan
Mobile : +91-9884477165

**********************Mail sent to customer care*******************

...........Also add one more point to the above.

7.) On top of all, the phone does not get charged at all. The charger gives a red light indicating that it is working but the charge does not go up on the phone for some wierd reason. (Note this is the first time I'm ever charging this phone.)

I have sent the above mail to the general customer care, no response received as yet so now forwarding to ceo@naaptol.com, please remember that I am an RTI activist and I will be taking this further up with these records if I dont get a positive resolution on this. Thank you for giving me an oppurtunity to complain about your products.

Have a Great Day,

Regards,
Javeed Miyan
Mobile : +91-9884477165

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Posted on 19-Nov-2011 , Posted by Naptol_Customercare Send Mail

Dear Mr.Miyan,

Please accept our sincere apologies over the delay in resolving your grievance.

We have escalated the issue to the concern vendor & they would call you back within 72 working hours.

You can also write directly to the vendor at hariom@voxmobiles.com, care1@voxmobiles.com & car2@voxmobiles.com

Please be assured of complete & satisfactory resolution.

Regards,
Naaptol Customer Care

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