complaint register form forum complaints letter customer mortage loan online business systems do not call list airtel hutch hp gas airtel hutch vodafone icici http://www.clientcomplain.com Copyright 2010 Clients Complain clientcomplain.com/rss/ en Thu, 24 May 2012 09:19:06 Thu, 24 May 2012 09:19:06 http://www.clientcomplain.com/ifb-Complains-21792-SC.html Sub. : Unsatisfactory service & harassment to the IFB customers Ref. : Customer ID no.. 837912, Complaint No 8467201 dated : 15-3-2012 Dear Sir, On the subject, I have to inform you, the very unsatisfactory services of your authorized service centre & harassment to your valuable customer. For your ready reference, some concerned particulars of the case are mentioned below. Name of the Purchaser: Mr. Raj Pal Sharma Address : B-7/5,Ramesh Nagar, Double Storey,New Delhi-15 Contact No. : (M) 93122-20503. I had purchased IFB Washing Machine few year back & since its purchase I have preferred to get its AMC from the Company so that I may not face any hardship as far its services are concerned. But now I feel that the company has cheated me & not provided the required services which any genuine purchaser wants from a company like IFB. New AMC has also been taken from the authorized dealer/service centre i.e. Mr. Kathuria,Karan Pura for Rs. 4633.00 vide Company receipt R.No. 326/16296 i.e. 29.12.11 to 28.12.13. For the last many days I have been constantly lodged Complaint on IFB Customer Care Centre to get the washing machine in working order but sorry to record that every time it has been delayed one reason or the other. Latest Complaint No. is 8467201 dated 15.03.12 in addition to various verbal reminders on phone. In the mean time, I have also made extra payment of Rs,1250 ( In addition to above AMC charges) vide cash Memo no. 163/2 dated 28.03.12. It is not possible for me to narrate full storey of harassment being made by the Company or its authorized centre but in brief it may be mentioned that I am fed up now the assurances which have been given by them to rectify the fault of my Washing Machine & put it in working condition. Here, you will appreciate that now a days, Whashing Machine is such essential daily requirement of the house wives which can’t be delayed for few hours but in my case no. of days have passed but my grievance has not been resolved by a company of repute like yours when half of the cost of the machine ( AMC Charges plus Rs. 1250.00) has already been paid by me to overcome all such hardships. In light of the above, I approach your good office to please take prompt action in the matter to resolve my grievance once for all. Thanking you, (Rajpal Sharma) B-7/5,Ramesh Nagar, Double Storey New Delhi-15 S.P.Sharma Fri, 20 Apr 2012 21:21:38 http://www.clientcomplain.com/Haiyer_Washing_Machine-Complains-21431-SC.html I posted a complaint about Haiyer Washing machine here on 20th March morning. Around 10am,21st morning I got a call from their Mumbai office and got the Complaint No. HYD 123200085. The person Prashant promised me that I will get a call from the service personnel within 24hrs. I got a call from a local service personnel on 22nd at 1.06pm. Since he didn't have everything my machine needed and since I was at work, he said he would call me at 6pm and decide on his time of service. Never called again.It is 8.34am on 24th, i.e. 4days have passed since I complained and Haiyer is yet to act on that action!! Never imagined that their post-sale service will be of such a grievous quality!!!I should have listened to the advice of some of my friends and not bought a Haiyer product!! Such a shame! Swati Ghosh Sat, 24 Mar 2012 08:37:09 http://www.clientcomplain.com/Haier-Complains-21387-SC.html I bought a Haier Washing machine in 2009. Nobody ever called or came for a demonstration session. Since I had used a washing machine before, I started using it. Now I need a change both the ‘inlet’ and the ‘outlet’ pipes, but there’s no place I can go to. The phone numbers that I got on the internet as Haier Customer Care numbers don’t work. Now I am in a terrible situation. I cannot use my machine, cannot get it mended. Now I am also getting to know that Haier Customer care is terrible. They don’t care once the product is sold. I need immediate response from Haier. Swati Ghosh 9618238436 Swati Ghosh Mon, 19 Mar 2012 05:49:57 http://www.clientcomplain.com/IFB_WASHING_MACHINE_ELENADX-Complains-20709-SC.html Dear Sir/Madam I purchased IFB washing machine from navrang audio video (p) Ltd,Laxmi Nagar New delhi on 27/03/2011.Model-Elena Dx.My machine was not working properly and for that i complained to customercare no-01139004321 they gave me the complaint no-7722314 on dated-28/11/2011.one technitian came to my house and said that regulator is not working properly and need to be changed.he didnot turned up for long tme instead of several reminders to customer care and responsible persons,again on 13/12/2011 technitian came and installed a cutout and charged rs 950 for that,but my machine is still not working.i complained several times to customer care,Mr KP Agarwal franchise owner of service centre no-9811869269,Mr Mohit IFB no-9311683944 and web_sales@ifbglobal.com but my problem is not solved till now so please do the needfull Thanks and regards, Dr Prasit Tiwari 128 Rajdhani Nikunj Apartment Near Madhu Vihar Market IP Ext Patparganj New Delhi DR PRASIT TIWARI Fri, 16 Dec 2011 10:47:15 http://www.clientcomplain.com/Godrej_Washing_MachineGDA901-Complains-19597-SC.html To Godrej & Boyce Mfg., Co.Ltd., Appliance Division. Sir, I regret to inform you that the following truth with regard to my purchase of Godrej Washing Machine Unit serial No.60911502. As on today this machine is oot of warranty but on 3rd of Sep when we started this machine after 15 min it's suddenly stopped & by making huge sound and some of metal pieces comes out from machine...thank god no body is near to that machine.....so as of my point ofview it may be product issue...pls look in to this and send godrej engineer to site visit on 10th of sep to our residence....if same is confirmed so we can go for paid service...but need to confirm on same... Hope this will be taken care by godrej team.... Thanks & Regards Shreedhar 9980777559 Shreedhar Mon, 05 Sep 2011 09:53:14 http://www.clientcomplain.com/VIDEOCON_WASHING_MACHINE-Complains-19250-SC.html we have taken washing of videocon on 31 july 2010, in which,still it is in warranty,period. now, after six months using, its each and every part of the machine has change by the companys tchnician, though it is not working properly. We convince them to replace the machine, they say we cant replace, but we can repair each and every time. for every 15 days i have to complain them about the maching not working properly, now they wont listen and doesnt comes to repair also. We talk to companies person also, they say, machine could not be change,. what can be done, please help. Thank you. vandana r.narayane Wed, 17 Aug 2011 01:01:30 http://www.clientcomplain.com/wirlpoolauto_washing_machine-Complains-18981-SC.html we have an auto washing machine of whirlpool. we had AMC from 31.12.2010 to 30.12.2011. we have register complain to customer care centre vide DL-0711020814 date 20.7.11. They are not attending the complaint despite our repeated reminders. They have very poor after sale servise in the past too. Please take necessary action. preeti atri Sat, 30 Jul 2011 19:39:49 http://www.clientcomplain.com/VIDEOCON_WASHING_MACHINE-Complains-18177-SC.html sir, i am having a videocon washing machine V-NA 400T dark blue colour. and i need the body and the both plastic tops of the upper side of the washing machine. so kindly tell me the price of the product and also the dealer who will give it to me and the service center in western up. awaiting your reply. RAJESH GUPTA LIG 58 VIKAS NAGAR AGRA ROAD ALIGARH-202001 UP RAJESH GUPTA Thu, 16 Jun 2011 10:41:29 http://www.clientcomplain.com/ifb_digital_washing_machine_6kg-Complains-16577-SC.html I have been harrased with respect to the repair of my ifb washing machine duly covered under AMC by the service centre at sector-44 NOIDA. It had stopped fning 3 mths back.I regd a complaint,atechnician turned up only after 3 days and replaced a part which turned out to be a non original recycled one and led to serious disruption in the wassh cycle of the machine.IT STOPPED RINSING CLOTHES ALTHOUGH THE WASH CYCLE WOULD GET COMPLETED AS USUAL. Then began my nightmare for the next 3 months--1)Making daily call to the IFB Helpline.2)Speaking to the Area in-charge Mr. Sawant everyday who seemed helpless as the people at the service centre did not listen to him.THE TECHNICIANS AT THE NOIDA CENTRE HAVE VERY POOR TRAINING SPLY ON DIGITAL MACHINES.They would come and declare the machine faultfree for they had no idea about rinsing function carried out by the machines. After 3 harrowing mths and daily reminders to the area manager the service centre finally got the fault rectified.But by this time I suffered a loss in terms of several working days at ooffice as the manager would tell us that the technicians wd come at a particular time but wud never come. We also learnt that the unscrupulous people running these so called service centres try to fool unsuspecting clients by fixing recycled or god knows, even fake parts in machines. Further IFB does not check on credentials of these franchisees and just hands over such responsible job to them which not only ruins their own brand image but also makes the customers feel cheated and decide-NEVER TO GO IN FOR IFB PRODUCTS THEMSELVES AND ALSO TO ADVISE OTHERS AGAINST IT CATEGORICALLY. Another fact that comes to light by my experience,as admitted by technicians themselves is that people with AMC are last on the list of priorities of the service centres for they have already paid a hefty amt which is safely in the pockets of the agency, while other complainants are a potential source of cash. Last LIMO a wash additive provided by IFB on sale is always in short supply. sunayna goel Mon, 02 May 2011 12:44:42 http://www.clientcomplain.com/SamsungWashing_Machine-Complains-16506-SC.html Dear concern, A Samsung washing machine was purchased by us from the dealer Vinod Enterprises ist floor Dr. Rastogi Clinic ,Greek ganj-Sitapur on 23/03/2010.Ist of all nobody from the company came to my residence to give the Demo. of machine,From first day there was a manufacturing problem in the machine for which i have logged a call to the dealer but no call was logged by the dealer in the co.as i was posted in Reliance Life Insurance Co.LTD,Gola br.so no enquiry was made by me regarding the complaint due to the lack of time.After some time when i got time on enquiring i came to know about the fact then after i logged too many calls regarding my problem & i request to replace the machine as the machine is in warranty period but couldn't get any satisfactory resolution to my problem & all the times i was cheated by both the employee of the Samsung Co.as well as by the dealer.Now an untrained machanic named, Bipin was sent to us for repairing the machine but he couldn't repair the machine.After this act of machanic now the machine is not in working condition.As you can see in the attachment that from a long time we are suffering by financially,physically & mentally.Plz help us to resolve the problem. saurabh gupta Wed, 27 Apr 2011 13:33:16 http://www.clientcomplain.com/Koryo_Washing_Machine-Complains-16119-SC.html Sir, It has been less than 3 weeks of purchase of our Koryo washing machine and it has already stopped working. Water is not entering the machine and am not finding any customer service helpline. Dipankar Goel Thu, 14 Apr 2011 08:18:25 http://www.clientcomplain.com/lg_washing_machine-Complains-16057-SC.html today 12-04-2011 12.30 pm my washing machine put in my house and i do not use it for three days. my washing machine get fire back side and burning without any do.than i throw water . my machine plug is out of light serkit and no use position. my machine is in gurrenti period please listen me and give me its price back. if it accident held after me our home get fire and a big accident hold. mukesh kumar saraswat Tue, 12 Apr 2011 14:44:07 http://www.clientcomplain.com/Chroma-Complains-15707-SC.html Purchased a washing machine on 03-04-11 at 11 AM from Chroma, DT Mall Gurgaon. Chroma refused to deliver the machine on the same day. Promised to deliver without fail on 04-04-11 before 5PM. Tried to call Chroma when did not get delivery till 7PM. No one answered the only number provided at the time of billing for more than 1 hour. After 8 PM the person who answered the phone said he is unable to do anything at this time and I can do whatever I can. The machine is still not delivered and Chroma is sitting on my money. SHAME ON CHROMA and SHAME ON Mr. RATAN TATA Sanjay Puri Mon, 04 Apr 2011 22:21:08 http://www.clientcomplain.com/wirlpool_washing_machine-Complains-15634-SC.html dear sir please do the needfull because my dealer is not responding to my complain and we are not able to use the washing maching and facing a lot of problume we trust on this product as well as you company management P.V.Sharma Sat, 02 Apr 2011 09:14:16 http://www.clientcomplain.com/ifb_serena_sx_55kgs-Complains-15594-SC.html The said Washing Machine is purchased on 21-07-2011 at Srinivasa Enterprises,Nellore.You are requested to attend first free service as early as possible. THANKING YOU, CH.SIVA PRASAD REDDY, D-No:-23/1247/1, Akkana Vari Street, Fathekan Pet,NELLORE, SPSR NELLORE DIST,A.P. ch.sivaprasadreddy Thu, 31 Mar 2011 21:54:56 http://www.clientcomplain.com/onida_washing_machine_hydro_plus_60_sl_W060FLTIWH09350390_front_loading_automat-Complains-14927-SC.html Customer care complaint # 11020736381121 and their contact # 040 39889000 and their service centre contact # 8341223301. Purchased the machine through Metro Cash & Carry India, Moosapet, Kukatpalli, Hyderabad vide bill# 250L900761 dated 8.2.11 @ Rs.18000/- nagilla Rupus Wed, 16 Mar 2011 14:06:27 http://www.clientcomplain.com/Electrolux-Complains-14663-SC.html I own a electrolux washing machine in bangalore and i have lodged a complaint for servicing but it was not attended properly and i am totally dissatisfied by your service. As our washing machine is not cleaning clothes properly i have lodged a complaint against it, One of your executive checked and confirmed that one more guy would come and take care of it. But he did not even do anything and told that we have to sent it to service center. I dont understand as this was done because it was under warranty period and you people are not paid??. Do u people dont even do basic things like cleaning or stuff when we lodge a complaint???? Sorry to say but it was really dissatisfied experience where company is known for "Best Post Sales Service" Regards Pratik Thu, 10 Mar 2011 16:52:36 http://www.clientcomplain.com/WHIRLPOOL-Complains-13764-SC.html I HAVE ALREADY TAKEN A SERVICE PLAN FROM WHIRLPOOL. I HAVE PAID MONEY FOR TAKING THE SERVICE PLAN. AND 4 DAYS BACK MY WASHING MACHINE IS NOT WORKING. ITS DRAINING. I MADE MANY CALLS TO CUSTOMER CARE AND EVERY TIME I HAVE BEEN ASSURED THAT A WHIRLPOOL ATTENDANT WILL COME TO ATTEND THE PROBLEM. BUT 4 DAYS PASSED N NOBODY CAME. I DONT KNOW WHAT IS THE PROBLEM..EVERYTIM CC PERSON SAYS "SORRY MAM , BUT TODAY SOMEONE WILL DEFINETELY COME" I REALLY DONT HAVE TIME TO MAKE SO MANY CALLS AND NO RESULTS...MY NO IS 9440909195. EARLIER THRU SMS I GOT THAT COMPLAINT NO IS 12118 N CUSTOMER SATISFACTION NO IS 108. SUDEER WILL COME...BUT NOBODY CAME....SO BAD SERVICE....ARE U GIVING PLANS FOR GIVING NO SERVICE. DO MAKE FOOL TO PEOPLE LIKE ME. WHILE BUYING U SAY WITHIN 24 HRS PROBLEM WILL BE ATTENDED.....AFTER TAKING MONEY..U MAKE PEOPLE IDIOT..... FOR GOD SAKE D priyanka kumari Tue, 22 Feb 2011 12:39:46 http://www.clientcomplain.com/IFB_WASHING_MACINE_SENATOR-Complains-13665-SC.html Machine started functioning with high speed. The Service centre took initiative in sending the mechanic on time. But the person deputed for the purpose is not having required know how. Started replacing one after the other as the reason was beyond his reach. I have to wait weeks together to get the spare parts even. This is not a healthy sign for a reputed firm like IFB as we always stand for quality. Still the problem remain unsolved and I don't think that your service centre at Thrissur can sole the problem with the available untrained service men. Please have a solution on this issue. A J FRANCIS Sun, 20 Feb 2011 11:32:47 http://www.clientcomplain.com/Samsung_Washing_Machine_Semi_automatic-Complains-13263-SC.html Sumit teh complain to service centre with no 8428482955 but not attended by service centre.Early repair thrice time but never provide any jobcard, now saying we hv not comminted to reaplce teh part but now this we will not reapir teh part, we want to replace. On 28 Jan we wrote a complain but nothing action till date, pl help to resolve the case. Sukhwinder SIngh Thu, 10 Feb 2011 17:36:09 http://www.clientcomplain.com/Whirpool_Washing_Machine_Spin_802-Complains-12990-SC.html Hi , I am fed up with this company product. I have purchased a washing machine of whirpool but we have faced a leakage problem in Spin dryer. The company offer me to replace the product but it is now one month that they are not listening to us. Please look into the matter. Thanks, Kavinder Yadav Kavinder Yadav Sat, 05 Feb 2011 14:16:12 http://www.clientcomplain.com/videocon_washing_machine_multi_6000800-Complains-12924-SC.html please arrange to attend the videocon washing machine no multi 6000/800 purchase 2007 drying part is giving unwanted noice during drying the washed my address: M.K.ANJANEYULU QNO:DRT8/29 K.M.C CAMPUS WARANGAL ANDHRA PRADESH m.k.anjaneyulu Fri, 04 Feb 2011 12:50:43 http://www.clientcomplain.com/ifb_Inddustries_limited_Goa-Complains-12760-SC.html sir, My name is Kuldip and i have serving with Indina Army from last 10year sir i have a one complain against IFB Industries Limited Ahmedabd branch A-Block Akik Tower Near Pakhwan Dining Hall Bodakdev, SG highway i have purchage a wahcing mahcing on 28 Jan 2011 but till date no one aney operator is come for installing a program sir i have call a customer care on ten time but they can not give aney replay to me then after i call to 9373304100 to Mr Rohit G but he say to me " AAP KO JO KARNA HAIN KARLO" AND I HAVE SEND TWO MAIL AT CUSTOMERSERVICE@IFBGLOBAL.COM but he cant not replay sufficently and i have send one mail to digish_naik@ifbglobal.com but he can not alos give a repaly to me sir my mahcin was stoped last five day after purchaning so think about to me and my problame because my mother is 65 year old and she can not wash a cloth sie if your are in place to me what are you doing to your against this comaney and please hepl me thank you kuldip Tue, 01 Feb 2011 17:03:09 http://www.clientcomplain.com/godrej_semi_automatic_machine-Complains-12714-SC.html I purchased wahing machine but drain problem frequently either machine replaced or solved my drain problem other wise will lodge complaint in Grahak panchyat suresh pandurang sawant Mon, 31 Jan 2011 21:40:53 http://www.clientcomplain.com/haier_washing_machin-Complains-12630-SC.html this is subha . my washing machin now not work because not come powersupply . this machin bay from gret estern. i want this machin repeair . plz send your enginear/machanic urgently. subha mati Sun, 30 Jan 2011 10:44:20 http://www.clientcomplain.com/IFB_Wahing_machine-Complains-12281-SC.html I had made a complaint about too much noise in the IFB washing machine on 25.11.10 - no.5474885. This complaint was closed without attending to the problem. I was asked to give another complaint which I gave on 11.12.10 - no.5546951.The bearings were changed but the problem continued so gave another complaint on 27.12.10 - no. 5625625. After a lot of follow up a person came on 13.01.11 and told that shock absorbers are gone and that he will replace them the next day. No action till date. Yesterday I received a call from IFB for renewal of the AMC. When I brought the pending complaint to his notice he said that he will come and check up the machine yday itself. He also told me that the no.of complaints are too high so there is a delay. Renu Mehta Sat, 22 Jan 2011 11:21:55 http://www.clientcomplain.com/ifb-Complains-12131-SC.html SIR What can I DO about my IFB DIGITAL 5 KG WASHING MACHINE...I purchase it in 2007 APRIL after that so many problems in machine I lodge complain many times but ZERO satisfaction from your company specially the engineers of this worst co.Ipaid lot of money for problems & my machine is in annual maintainance but still I paid amt for problems bcoz ur engineers told me that this is co.policy....then what is the meaning of annual maintainance....if u check my complain u will be surprise about complain registration... I can say only one thing that....NEVER BUY ANY IFB PRODUCT IF ANY ONE BUY THEN HE/SHE WILL BE FOOL LIKE ME BCOZ I IGNORE SUGGESTION OF MY WELWISHER...NOT TO BYE IFB PRODUCTS.....MOSTLY DISSATISFIED CUSTOMER OF IFB.....AND I WILL GO TO CONSUMER FORUM ABOUT ALL MY PROBLEMS WHICH I FACED DUE TO IFB...MENTALLY & MONITORY......GOOD BYE RASHMI TIWARI Wed, 19 Jan 2011 22:48:55 http://www.clientcomplain.com/IFB_Washing_machine-Complains-12123-SC.html MY IFB WASHING MACHINE WAS NOT WORKING DUE SHIFTING OF HOUSE SO I MAKE A CALL TO IFB SERVICE CENTRE. MR. RANJEET COME TO MY HOME AND HE INSPECTED WASHING MACHINE AND HE TOLD THAT THE MOTOR OF THIS MACHINE IS NOT WORKING THEN MY MOTHER TOLD HIM THIS MACHINE IS WORKING VERY GOOD BUT AFTER SHIFTING OF RESIDENCE THIS MACHINE IS NOT WORKING AND SHE TOLD HIM IT MAY BE POSSIBLE ANY WIRE MAY BE LOOSE BUT MR.RANJEET TOLD HIM MOTOR IS OUT OF ORDER, WE HAVE TO CHANGE THIS MOTOR SO YOU ARE REQUESTED TO TAKE AMC AND AFTER THREE MONTH WE WILL REPAIR IT. AFTER THREE MONTH WE MAKE A CALL TO SERVICE CENTRE ON TECHNICIAN COME TO OUR HOUSE AND INSPECT THE MACHINE AND HE TOLD THEIR A WIRE IS LOOSE AND I HAVE FIT THE SAME AND THE MACHINE IS WORKING PROPERLY. SO PLEASE LOOK INTO THE MATTER THAT THE AMC CO. IS CHEATING THE PEOPLE. THEY CHARGED RS.2537/- FOR AMC AND THE FAULT IS ONLY WIRE IS LOOSE. FOR THIS I HAVE PAID RS.2537/- AND WAIT FOR THREE MONTHS AND PAID RS.1000/- PER MONTH TO MAID FOR WASHING OF CLOTHES. I INFORMED ALL THE STORY TO MANY IFB OFFICER AND AS WELL AS MR.RANJEET, HE TOLD ME YOUR MOTOR IS NOT WORKING I WILL COME TO YOUR HOUSE AND I WILL CHANGE THE OLD MOTOR TO A NEW ONE. BUT TILL TODAY MR. RANJEET CANNOT COME TO MY HOME. so you are requested to refund my AMC CHARGES OTHERWISE I HAVE REPORTS HIGHER AUTHORITIES. THANKS AMARJEET SINGH AMARJEET SINGH Wed, 19 Jan 2011 21:14:45 http://www.clientcomplain.com/IFB_Washing_machine-Complains-11989-SC.html I have a washing machine of IFB company. Which is under AMC from 4-12-10 to 04-12-2011. The machine got fault even when I switch on the machine it will turned off automatically. I have complaint to near by Shimla and Parwanoo, but they every time they says me that the part of the machine were not available in the agency and are arrived soon. But yet not received and the complaint not attended in more then one month. So please take the action and give me the status report in my contact No. and mail ID. Shiv Singh Tue, 18 Jan 2011 13:11:47 http://www.clientcomplain.com/LG_WM_WF78519PR-Complains-11760-SC.html AS I bought the washing machine from shree sadguru sales corporation vikhroli(e)ON 11/01/11.I HAVE BEEN TOLD THAT PERSON FOR DEMO WILL COME NEXT DAY THAT IS 12/01/11 BUT HE CAME ON 13/01/11 BUT THE WAY HE EXPLANING IT SHOWS THAT HE HIM SELF WAS NOT KNOWING HOW TO OPRATE.NOW WE ARE NOT ABLE TO OPRATE THE WASHING MACHING AS THE WATER IS NOT GETING DRAIN.SO PLEASE SOLVE MY PROBLEM AS EARLE AS POSSIBLE. RAJU JOGANPALLI Thu, 13 Jan 2011 23:37:18 http://www.clientcomplain.com/IFB_Elena_Washing_Machine-Complains-11520-SC.html Since last one week an unusual noise is comming whle the machine is functioning. sudam charan pradhan Mon, 10 Jan 2011 11:49:34 http://www.clientcomplain.com/whrlpool_washing_machine-Complains-11411-SC.html I m facing a problem of cloth tearing in Whirlpool washing machine since 7 months.Engineers of the company are saying that machine is fine but still we r facing the same problem.They have changed the parts of machine but still it is in same condition.We have already spent 7000 on it. MANISH KUMAR AGARWAL Fri, 07 Jan 2011 16:52:05 http://www.clientcomplain.com/WHIRLPOOL-Complains-11111-SC.html i never ever see this kind of giving preference to new users of new kind of whirlpool washing machine .we purchase it before a week still now no one demo person came and didn't give a proper guide to it vinoth Fri, 31 Dec 2010 12:51:43 http://www.clientcomplain.com/IFB_Senator_6_kg_Washing_Machine-Complains-11079-SC.html IFB Senator 6 kg Washing Machine IFB, G. Dasgupta, President & CEO IND-5, Sector-1, East Calcutta Township Kolkata - 700107. consumer Id - 491654.........digital washing machine... we registered a comnplained on dec 15.2010 complaint no is 5566251..........but till today ...your effecient and most techincal staff has not been ablle to put the machine in order.your technician Mr arjun.........never wanted to talk to us..........ur support staff.Ms rakhi says ...that how can i help you if we are not able to rectify the machine....your Senior Staff Ms Avni.......one day told us that give me 2 days time i will get your machine fix.......but when we are trying to talk to her.her response is ...this is not my job............can anyone in this IFB is resopsible enough who can handle the customer care in a better way........or your are looking for that.......you dont need AMC`s next year onward.........next time i will not go with IFB for sure either for AMC or for any new product........since the response of IFB staff is so ridicouls.........i dont know whio is reading these e-mails.because of i have mailed 2 times before as well for the same..but there is no response..........it means IFB is dead.............. poonam matia Thu, 30 Dec 2010 18:23:39 http://www.clientcomplain.com/Whirlpool_AMC_service-Complains-11038-SC.html I have extended my warranty on my whirlpool washing machine and the AMC people told me they will send a service engineer to repair my washing machine. but now they are not responding whenever i am calling. to whom should i report this? ssss Wed, 29 Dec 2010 16:36:43 http://www.clientcomplain.com/Whirlpool_washing_machine-Complains-10935-SC.html my machine is not working properly nd if we call to the customer care we r nt getng a proper response we need a solution for dis . mahaboob husain Mon, 27 Dec 2010 18:09:36 http://www.clientcomplain.com/LG-Complains-10857-SC.html LG repeatedly claims that the service would be attended in 24hrs which is a bluff.Our washing machine has been not functiong andthe comlaint has been lodged on 20/12.In the first place the complaint was noted down for TV.When I call the service centre he tells me that the complaint has been attended to and the required part is been indented for.All this when we have no LG TV in the house and no one has called us or come to the house.So whats going on at the service centre guys.The sevice centre tells me that it is not my problem that a wrong entry has been done.Whose is it then?This is the worst customer care I have come across.The cservice centre person was rude and abusive when I questioned him.It is Gayatri electronics of RAJAMUNDRY ANDHRA PRADESH. roopa Sat, 25 Dec 2010 07:02:25 http://www.clientcomplain.com/IFB_WASHING_MACHINE_SENATOR-Complains-10845-SC.html Hi, I WISH TO BRING TO YOUR ATTENTION THE LOOT BEING DONE BY YOUR FRANCHISES TO YOUR IFB CUSTOMERS. i have purchased IFB SENATOR washing machine two years back. Its warranty period is over two months back. I have not taken the AMC till now. I had a small problem of detergent suds coming out of detergent tray, for which i made a complaint to the call center and they had given the complaint to M/S PERFECT COOL SERVICE, D.N.NAGAR, ANDHERI-W, 02232240707, the local franchise of IFB. The technician called MR SANOJ visited my home on 20.12.2010 and after inspection of the machine said THAT THE TIMER IS DEFECTIVE AND NEEDS TO BE CHANGED. I told him , that machine has no problem , only detergent suds are coming out of the detergent tray. He tried to justify his stand and said that because timer is defective , it is throwing back all detergent through the detergent tray. I then asked him , what will happen if will not change the timer ( because i was having this problem , since many months and sometimes suds came out / sometimes not. To which he replied , that SOME BIGGER PROBLEM WILL HAPPEN , LIKE MOTOR / DRUM getting spoiled. Although i did not agreed to his argument, but fearing bigger loss , i agreed to change the timer. I asked him , whether he has brought new timer, to which he showed a timer from his bag, without any packaging ( in loose polythene ). It did not looked like a new timer at all nor it was present in company packaging / ifb logo. To which he replied , that it comes like that only from company. But , as i had no option, i agreed to change the timer. When he was changing the timer, i tried that he changes in my presence, but he objected and said IT WILL TAKE LOT OF TIME. Then i moved to another room and within five minutes he came out and said that the job is done. 5 MIN back he was telling me IT WILL TAKE LOT OF TIME and within 5 min the job was done. After that i paid him rs 2584 for changing the timer and rs 331 as visit charges . Then he asked us that HOW MUCH DETERGENT WE USE WHILE WASHING CLOTHES. We showed him the scoop which we were using. To WHICH HE REPLIED THAT YOU SHOULD USE HALF THE QUANTITY WE ARE USING IN FUTURE. Then he left. All this raised some suspicion in my mind and decided to do some research on internet / IFB manual. I was surprised to read in the IFB MANUAL and internet sites , that there TWO CAUSES of leaking DETERGENT SUDS from detergent tray- 1- USE OF EXCESSIVE DETERGENT 2- USE OF WRONG DETERGENT. I felt cheated after knowing this and I UNDERSTOOD THAT MR SANOJ has cheated me for rs 2584 by raising false alarm for TIMER, I do not think he has changed any timer. He just showed me the timer initially and later on he took the timer back with him, saying that this is company policy. IF I HAVE PAID FOR THE TIMER, IT IS MY FULL RIGHT TO KEEP THE TIMER WITH ME. but he insisted and took the timer back Then i called up the customer care and told the entire story to one executive. She just gave me a number of MR BARI-992095251 and asked me to speak to him. She said he is a company manager. I called mr bari and asked him his designation. He said , i am the owner of the franchisee. I was surprised, but i told him the entire story once again, HE ALSO TOLD ME THAT THERE IS NO CONNECTION BETWEEN TIMER & MY PROBLEM OF SUDS COMING OUT OF DETERGENT TRAY. He assured me that he shall send another senior engineer mr pandey for checking and shall refund my money. But no one came from their side and then when again i called up the next day, he said that MR SANOJ shall talk to you and mr pandey shall visit you. Mr sanoj called me up and tried to justify his stand , to which i did not agree. after that from last two days i am calling mr bari and is not taking my call. I FEEL CHEATED BY IFB . KINDLY RETURN MY MONEY IMMEDIATELY AND TAKE NECESSARY ACTION AGAINST YOUR CHEATER FRANCHISE AND THEIR STAFF, OTHER WISE YOUR BRAND SHALL GO DOWN. ALREADY THERE ARE THOUSANDS OF COMPLAINT IN INTERNET ABOUT IFB AND THEIR FRANCHISES. AFTER SEEING THESE COMPLAINTS I HAD BOUGHT SIEMENS DISHWASHER AND NOT IFB . KINDLY SOLVE MY PROBLEM ASAP . OTHERWISE I SHALL GO TO CONSUMER COURT , INTERNET, MEDIA AND ALSO CREATE NEGATIVITY ABOUT IFB TO EVERYBODY. WAITING FOR URGENT ACTION. DR PUNEET NAYAK dr puneet nayak Fri, 24 Dec 2010 17:22:03 http://www.clientcomplain.com/samsung_Washing_Machine_Model_No_WA82A5RECXTL_SL_NO_W1225ZCZ901561-Complains-10702-SC.html I HAD PURCHASED SAMSUNG WASHING MACHINE ON 12/10/2010 VIDE BILL NO 594 FROM M/S CITCO, 19, PARK MARKET, HIRAPUR DHANBAD, JHARKHAND. MY W/MACHINE MODLE NO :- WA82A5REC/XTL , SL NO W1225ZCZ90156 TOP LOADING FULLY AUTOMATIC, DIAMOND DRUM. THE RETAILER HAD PROMISED TO GIVE A WRIST WATCH AS GIFT ITEM FROM COMPANY AND THE SAME HAS BEEN MENTIONED ON THE BILL, TILL DATE HE HAS REFUSED TO GIVE DUE TIO VARIOUS REASONS, SUCH AS (1) IT HAS NOT COME FROM KOLKATA (2) IWILL SEND SOMEONE IN PERSON TO KOLKATA (3) MY MOTHER IS ILL (4) I WAS NOT HERE (5) IT HAS COME, I WILL SEND IT TO YOUR HOME AS THE ITEM WAS OF HOME DELIVERY , ETC. SHALL I TAKE UP THE MATTER IN CONSUMER COURT, AS THE GIFT ITEM IS MENTIONED ON THE BILL Roshan Kumar sinha Tue, 21 Dec 2010 12:15:00 http://www.clientcomplain.com/Whirlpool_Fully_Automatic_Washing_Machin_Top_Load_purchased_1st_January_2010-Complains-10548-SC.html I purchased fully a automatic washing machine top load on 1st January 2010. The machine is not working at satisfactory level. In December 2010 the machine was not working, it was repaired but within 3 days once again the machine failed to work. I registered a compliant on 11th December 2010. My Satisfaction Code is : 054 and SR No. CN121002299. The compliant was allotted to Mr. Subash Phone No. 9245867332. But the phone is switched off till date. He did not attend the fault. I have already used Whirlpool semi automatic washing machine for a period of 10 years, there was no compliant. Therefore, kindly replace the machine immediately within warranty period, either with a semi automatic washing machine or a new fully automatic top load washing machine at the earliest. Please reply within in 24 hours. Thanking you, V. Gnanaguru V GNANAGURU Thu, 16 Dec 2010 20:27:18 http://www.clientcomplain.com/lg_washing_machine-Complains-10542-SC.html Hello – Have purchased a LG Washing machine last month (2nd November’ 2010) and have hardly used it for 3-4 times. On 15th December’ 2010 when I tried to use it again to my surprise the machine was not working properly. The water in the tub was not able to get drained followed by which I called up the customer care and they informed me that they will send a technician in next 24 hours. The next day the technician came to inspect the machine and initially without doing a proper inspection of the machine was trying to frame the case as it was our mistake that probably there can be some coins or other any other obstacle which might have struck within the drainage line not allowing the water to get drained. Later on after insisting him to have a close look he opened up the machine and confirmed that the drainage motor is not working and eventually he changed it with a new one. On asking the reason why the drainage motor got damaged in such a short time as the machine is just one month old on which he said he is just a technician and don’t know anything and has asked to check with the LG regional/Zonal manager. Am completely disappointed with the kind of quality and service we have got from LG and would never recommend a LG product to anyone.. Thanks & Regards Rajat Dey rajat6max@gmail.com +91-9004426023 Rajat Dey Thu, 16 Dec 2010 17:36:55 http://www.clientcomplain.com/Whirlpool_washing_machine-Complains-10404-SC.html On Dec 5, 2010 I have called whirlpool customer care and gave complaint regarding heavy noise while spinning. They told within a day my problem will be rectified. But I didn’t get any response till Dec 11, 2010. So by 11th Dec, 2010 I called customer care twice and I asked for rectification. First they told my problem will solved in one hour but again no response. So again I called them, they told within two hours my problem will solved, but I didn’t get any response. Then I called them by 12th Dec, 2010, No use in it, today also I am calling then continually, but I am not getting any response. I am really not satisfied with this service, I like to escalate this to whirlpool higher officials… please advise me.. Thanks, Jasper Paul Jasper Mon, 13 Dec 2010 15:40:18 http://www.clientcomplain.com/WHIRLPOOL_WASHING_MECHINE-Complains-10181-SC.html DEAR SIR, I TOOK WASHING MECHINE IN MAY 2009.I HAD PROBLEM WITH THE MECHINE IN SEPTEMBER 2010.I COMPLAINED TO THE COMPANY AND VIJAYAWADA CUSTOMER CARE MANY TIMES THREW MAILS,LETTERS,AND BY PHONE.AS ON DAY THEY HAVE NOT RESPONDED.GIVE ME THE SUGGESTION HOW TO APPROACH THIS PROBLEM. THANK YOU, REGARDS RAJA SEKHAR P RAJA SEKHAR Mon, 06 Dec 2010 20:28:45 http://www.clientcomplain.com/IFB_WASHING_MACHINES-Complains-10079-SC.html Dear Sir/Madam I V VASANTH RAYALU customer of IFB . We have a problem with our washing machine and raised a complaint on sat’ day i.e., 13th Nov 2010 vide complaint no.1295490 . Machine is under AMC. It was attended by your representative and problem not at solved. The number provided by you representative Mr.Bal Reddy - 9949156703(mobile) after that he is not attending the call its shows your concern about your customers. Please the solve the problem other wise we wish to go for customer court for better justice. Thanking you Regards V.VASANTH RAYALU G-3,AISWARYA TOWERS, VISHNUPURI, MALKAJGIRI, HYDERABAD. 9989101212/9838325123. regarding above problem i contacted no of times mr.sasidhar phone no.9246592443 and all other available numbers,mr.sasidhar is not attending my phone calls even. we took leave from office basing on your customer care people promises. now we are feeling by wrong choice we have given AMC. PLEASE SOLVE THE PROBLEM. REGARDS VASANTHRAYALU.V vasanthrayalu Sat, 04 Dec 2010 17:56:30 http://www.clientcomplain.com/washing_machine_elena-Complains-10078-SC.html Dear Sir/Madam I V VASANTH RAYALU customer of IFB . We have a problem with our washing machine and raised a complaint on sat’ day i.e., 13th Nov 2010 vide complaint no.1295490 . Machine is under AMC. It was attended by your representative and problem not at solved. The number provided by you representative Mr.Bal Reddy - 9949156703(mobile) after that he is not attending the call its shows your concern about your customers. Please the solve the problem other wise we wish to go for customer court for better justice. Thanking you Regards V.VASANTH RAYALU G-3,AISWARYA TOWERS, VISHNUPURI, MALKAJGIRI, HYDERABAD. 9989101212/9838325123. above complaint i made on 17th of nov but as on date my problem not at solved. every day i am trying to contact your customer care and local office(mr.sasidhar) but no use. this is my last attempt to solve my problem. if not i will go through customer court. Regards vasanthrayalu Sat, 04 Dec 2010 17:52:05 http://www.clientcomplain.com/lg_washing_machine-Complains-9963-SC.html Dear Sir, Further to the email and couriers sent to you of my earlier request dated 4th Nov '2010, I would like to update you with the latest status...very disappointing indeed. Post this mail of 4th November , I got a call from Sanjay and he assured me that he was looking into the matter personally. After constant follow up I was told after a week that now the matter was in the hands of Mr.Subhankar Dev. When after several unresponded calls, I finally managed to speak to Mr.Dev on the 17th of November, he said he would revert in 10 days time, since he was trying to get the door safety switch organised for me. When I did not hear from him or anyone else from LG till the 29th of November, I called up Mr.Dev. To my disappoinment, his phone was picked by Sunil who informed me that he was in some training for two days and asked me to call after 7 p.m. in the evening. I even left a message with him to request Mr.Dev to call me when he could. My calls after 7 p.m. and several times since then during office hours have not been picked up Mr. Dev. I have no clue as to what is the status as of now. It seems my calls and requests are being avoided by one and all. Kindly advise . regards, Rakhi Jain 9873900635 --- On Thu, 11/4/10, rakhi jain wrote: From: rakhi jain Subject: Appalling Service To: lgservice@lgindia.com Date: Thursday, November 4, 2010, 11:03 PM 4th November 2010 New Delhi To, The Customer Service officer LG Electronics, India Sub : Appalling Service LG Machine model – WD 8007CI, Serial no – 02-100229-01, 71042814000201 Purchased from Messrs Super Electronics, Gurgaon – vide receipt no – 7943 dated 20th February 2003 Dear Sir, In spite of repeated reminders and opening repeatedly new complaint tickets , the above machine has not been repaired. Without any person coming to repair the machine the SMS comes that the ticket has been closed. I am writing this mail to you after undergoing a lot of frustration and mental anguish. Here is the sequence of events; 1. 27th October 2010 – first complaint lodged. In the lodging report, I mentioned very clearly that the machine was not drawing water at the start as it normally does. The ticket no was C10A2703387. 2. 29th October 2010 – Mr. Mohammed (mobile – 97113 59737) visited and diagnosed that the door lock was faulty and needed replacement. He said that the part was not available with him and he would call back by next day by 11:00 AM about the spare-part and future course of action. 3. 29th October 2010 – Nobody visited or called; but I got an SMS message from LG care that the service request was closed and the reason was “Customer will call again”. 4. 31st October 2010 – As if this was not enough, got an SMS again from LG care asking for feedback on quality of customer service! 5. 31st October 2010 – Lodged another service request after clearly expressing our displeasure at the way the earlier request was handled. The person at LG care end, expressed inability to “keep the earlier service request open” but promised to open a new one that would result in satisfaction. The new service request opened was – C10A3122902. 6. 1st November 2010 – No visit or call was made by any LG representative. A SMS however was received on 1st November that the service request was closed. Reason for closing as per SMS- “Customer will call again”. 7. 3rd November 2010 – A third service request was lodged again and given the reference number – C10B0318426. I also asked for a received the number of a senior person (Mr. Sunil Raina – mobile no: 98113 54749). In spite of repeated attempts, Mr. Raina’s number was busy for hours. I guess, others like me competing to get Mr. Raina’s attention. 8. 4th November 2010 - No visit or call was made by any LG representative. A SMS however was received stating that the service request was closed. Reason for closing as per SMS- “Customer will call again”. I would like to state the following; 1. I , my husband or my mother was available on all days mentioned above at my residence. 2. I shall not be opening any more service requests. 3. Given the Diwali holidays, I am willing to be reasonable, but would like the call to be satisfactorily closed by 8th November evening. 4. It is obvious that the tickets (service requests) are being closed because somebody at the lower levels is fooling the top management about how “satisfactorily” the service requests are being handled. The funny part is that this person is apparently succeeding in doing this. I am available at my mobile or residence. You can get in touch with me at my address below; Rakhi Jain House no – 17B, K Block, Saket, New Delhi – 110017 Mobile: 98739 00635, tel: 011-26517399 regards Rakhi Jain Cc (by courier): a. Managing Director , LG Corporate office, LG Electronics India Private Limited, Plot no – 51, Surajpur Kasna Road, Greater Noida – 201 306 (Uttar Pradesh) b. Director (Customer Care) LG, After Sales Service Customer Department, LG Electronics India Private Limited, Plot no – 51, Surajpur Kasna Road, Greater Noida – 201 306 (Uttar Pradesh) Rakhi Jain Thu, 02 Dec 2010 14:31:00 http://www.clientcomplain.com/lg_washing_machine-Complains-9727-SC.html Dear Sir/Madam, Sub: False commitment by LG Service Engineer on Annual Maintaince Charges by MR. MS REDDY(9160018836) The above said service engineer promised me that if we go for AMC around Rs. 2800+ every month the service engineer would come & do the services based on his version i took the same dated: 28-May-2010 till date no one turned up & suddenly i could able to recollect that i made a payment & called call centre queried about the same however call centre executive confirmed that the same is once in three months not on month on month basis for the same when i asked already past 3 months no one visited he confirmed that we should proactively call for service. Do LG team need reminders post collecting such AMC amount, hence for the same i update the call centre executive to log a complaint against MS Reddy & provide me the action taken against him, for which i received a complaint no# C10B1900872 based on the said complaint i got a call from another service engineer stating the call logged is on water INLET repair , hence i said the Engineer again repeated entire RAMAYANA, to my surprise the second service engineer states different version on AMC for which again i called Call centre repeated the same RAMAYANA but unfortunate thing is the call centre Executive said that there would not be any CALL RECORDING, what is the call centre, am being TEAM MANAGER FOR TATA INDICOM HANDLING COMPLAINT MANAGEMENT WE PROVIDE 100% CALL RECORDING TO RESOLVE CUSTOMER QUERIES,also i urged him to transfer the call to MANAGER, THAT EXECUTVIE SO RUDE Stating that he will not transfer I CAN EVEN APPROACH CONSUMER COURT ....... Hope the above said problem is too prolong, but hope you will understand & if somebody from team will take the same with higher authorities of LG ELECTRONICS team & arrange a call back i even have more bad experience regarding same WASHING MACHINE PRODUCT Regards, Krishnamurthy 09246180998 KrishnaMurthyPunyamurthula Sat, 27 Nov 2010 10:43:34 http://www.clientcomplain.com/Videocon_Washing_Machine_Model_V_NA_400_T-Complains-9489-SC.html Dear Manager, We had made a service request to Videocon Call Centre, Bangalore as per details given above on 13 Nov10.After two days of our request,a technician from Global Services,RT Ngr,Bangalore,Mr Imran visited our house on 15 Nov10. He opened & examined the machine but could NOT repair it since some part was required to be replaced by next day.We had to make a call to remind them on 19 Nov10 for same.Another,technician,Mr Juber landed up to our house on 20 Nov10 n he was unable to open up the machine n in turn directed us to get the washing maching to their service centre else they would charge extra for the transportation.But, No one has turned up and machine is lying unattended even after 10 days of service request made. I personally spoke to Santoshi n Gautami,Videocon Service callcentre, Bangalore at about 1535thoritieh & 1742h today to apprise them about the case n delay in attending the service request.Also,to connecequest Videocon aut me to some respospible officer in charge but that did not happen as promise a call from them to me was expected. May we request the Videocon authorities to examine n investigate the facts of the matter n forward the suitable reply by email. Also,we would highly appreciate if some responsible person contact us n get our machine repaired. With Regards n Best Wishes Colonel D N Gupta,#91-9886304595 email-deeyen55@gmail.com email-d DINA NATH GUPTA Mon, 22 Nov 2010 20:51:59 http://www.clientcomplain.com/IFB_washing_machine_Model_T_2900_DX-Complains-9426-SC.html I have a front loading IFB washing machine. Model T2900DX. The machine is under annual maintenance contract valid upto March 2012. now extended further upto March 2014. Since July 2010, the machine is not working. There was something wrong in the cycle of events like tumble, spin etc. I had registered repeated complaints with the service center ( # 4936884, 5161169, 5417326 are few complaint numbers. ) someone will come in the name of a technicain after two or three weeks after registering the complaint but returns without solving the problem. Everytime a new person comes and starts all over again and everyone identified different problems and reasons for the fault in the machine. once they changed the timer and the problem has become much worst. Timer was changed without a line diagram in hand and I guess the connections are messed up. I have contacted the IFB service center again and again, made two written complaints and no response till date. Can you do something about it. your help is appreciated. thank you rkadirvel Sun, 21 Nov 2010 13:24:11 http://www.clientcomplain.com/videocon_washing_machinemodel_MODELVNA911-Complains-9267-SC.html IT IS RATHER SHOCKING THAT ONCE POPULAR VIDEOCON COMPANY OFLATE DOESNT BOTHER ABOUT CUSTOMERS GENUINE GRIEVANCES LIKE ATTENDING COMPLAINTS REGARDING REPAIRS TO WASHING MACHINES ESPECIALLY LATEST ELECTONIC MODELS,AS THE TECHNICIANS AND OFFICIALS HANDLING THE SAME IN GOA ARE SO IRRESPONSIBLE AND LETHARGIC THAT ANY PROBLEM IN BOARD LIKE ERRORS E1,E2,E3 INSTEAD OF REMOVING THE SAID ERRORS SIMPLY SAY PROBLEM IN BOARD AND THE SAME IS TO BE REPLACED WITH NEWONE WHICH MAY COST 4TO 5000,WHEREAS THE SAME GOT REMOVED WITH A OUTSIDE MECHANIC FOR RS150/.our present problem is out of the 2 fully automatic washing machines model nos v-na-45FDX AND V-NA-911 MODELS,EVEN PVT EXPERIENCED TECHNICIANS CONFIRMED THAT NEW BOARD IS TO BE FIXED,THO THEY COULD REPAIR MODEL V-NA-45FDX FOR WHICH ALSO VIDEOCON OFFICIAL SERVICING CENTRE TECHNICIANS TOLD THAT NEW BOARD IS TO BE FIXED.NOW WHEN WE REQUESTED TO FIX NEW BOARD FOR V NA 911 MODEL,THE REPLY IS NOW NEW BOARDS ARE NOT AVAILABLE FOR THAT MODEL,THOUGH IT IS AUTOMATIC ELECTRONIC MODEL INTRODUCED BY VIDEOCON ONLY 10 YEARS BACK.NOW THE QUESTION IS 1)HOW THE COMPANY CLD STOP PRODUCTION OF SPARES FOR THE ELECTRONIC MODELS INTODUCED BY IT FROM TIME TO TIME,AS ELECTRONIC MODELS MAY GET REPAIRS WITHIN NO TIME 2) HOW IS THAT THE TECHNICIANS IN THE LOCAL SERVICING CENTRE OF GOA ARE SO POOR IN REPAIRING,AS ANY PROBLEM IN THE BOARD LIKE ERRORS E1,E2,E3 THE CUSTOMER IS ASKED TO GO FOR NEW BOARD WHEN THE SAME DEFECT CLD BE REMOVED BY PVT TECHNICIAN WITHIN 5 MINUTES. THE VIDEOCON MANAGEMENT MAY PLEASE EITHER GET THE OLD BOARD OF MODEL V-NA-911 REPAIRED OR SUPPLY A NEW ELECTONIC BOARD AT A CONCESSIONAL/REASONABLE RATE IMMDTLY,AS OTHERWISE IT WLDNOT BE LONG FOR CUSTOMERS TO LOOSE COMPLETE FAITH IN VIDEOCON WASHING MACHINES,AS AFTER SALES SERVICE IS THE WORST OF ALL WASHING MACHINES j.s.ramadevi Thu, 18 Nov 2010 11:35:36