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airtel DTH Complaints - MISSING CHANNELS & RUDE STAFF |
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airtel DTH |
| Posted: 24 of Sep, 2011 by navneet.sarin@rediffmail.com |
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MISSING CHANNELS & RUDE STAFF
Couple of days back I had complained about the highhandedness of the airtel dth services. Today at 2.03pm I received a call from some Airtel staff from Number 995896324. The person told me that when I took this mega pack there were different channels and later on the channels were changed. So some of the channels were removed from this package and few others were added. I asked him that if you had changed the pack either the pack for old customers should not be altered or in case if altered the new channels added in the pack must be given to them. On this the person told me that when Govt change petrol price they dont ask any one they just change and more over I cant complain that Maruti was having different Bonnet in 1994 and why they have changed the bonnet. The person was arrogant and instead of being a marketing person he seems to be a Car Garage or petrol pump attendant. On this when was just not ready to listen any thing I told him to put this call on record but he just abruptly disconnect the call. Dear Sir, I am an Airtel customer from 1997 but till date have never seen such a rude person with Airtel.
Anyway now I request you to advise me how can get the refund of my unused subscription or do I file a case with Consumer court for the deficiency in promised services and refund of the unused subscription. More over I would request AIRTEL to take proper action against this rude and without any knowledge of Customer dealing and oblige.
Thanks
N.K.Sarin
Advocate
Ph: 9810079499 |
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 Posted on 24-Sep-2011 , Posted by Airtelpresence@in.airtel.com Send Mail | | Dear N.K.Sarin,
This is to inform you that your concern listed on 24 Sep. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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| | Posted on 28-Sep-2011 , Posted by Airtelpresence@in.airtel.com Send Mail | | Dear N.K.Sarin,
We would like to inform you that your concern listed 24 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
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