iCam 16 Digital Handycam through TVC SKY SHOP Complaints

Atrocious response from the dealer

I had ordered iCam 16 Digital Handtcam vide Order No. OC 2570621 and subsequent complaint No. 602731_167 registered on 07 Mar 2011 through their customer care no. 18602335786 by one Mr. Vijay.

I had ordered for iCam 16 digital video camera vide Order No. OC 2570621 and it was delivered to me on 05 Mar 2011 through Speed Post. On receiving the product I opened the package and at the outset I read your manual thoroughly. Then, I inserted the battery as indicated in the manual and switched on the camera, but nothing happened. I presumed the battery was not charged, hence I plugged in the charger provided and switched it on. There were no indication lights that switched on as given in the manual. However, I still let the charger on for charging the battery, for a few hours. Still nothing happened. Neither were any indicator lights switched on, or the camera was switched on (after removing the charger).

Since, it was already Saturday night and I had no option but to get in touch with TVC Skyshop only on Monday afternoon (since their toll free no. does not accept any complaint before 1 PM). I lodged a complaint on your toll free number 18602335786 at 2:40 PM on 07 Mar 2011 to one Mr. Vijay. He provided me with a complaint no. 602731_167 and assured me that my camera would be replaced within 7days by the company and that I should wait. He told me to hand over my camera to the person, who would come with the replacement.

In between, I did call up, just to confirm if the camera was indeed despatched, but I was assured that it would be despatched soon. However, when there was no response from their side till the 17th of March, I called up again and spoke to one Ms. Swati. She told me that there was a new process in place and that I should send the faulty camera to the above mentioned address on Mira Road by courier. Though, I was not happy with the kind of response I was getting from your office, I did send the camera to their Mira Road office, by DTDC Courier company vide Airway Bill No. 31317337. I also have the “Proof of Delivery” copy from the Courier Company that it was delivered to your office on 19 Mar 2011.

After that I called again on 24 Mar 2011 and spoke to one Mr. Chetan, who assured me that my camera would arrive at my location by 25th of March. Today, it is 29th of March 2011 and still there is no sign of the camera having even been despatched to me.

I therefore, wish to warn all you buyers from TVC Skyshop through this complaint that do nat get carried away by this site. DO NOT buy anything from them as you would only get frustration. I have no other option than to file a case through consumer court, which I will soon. Please be warned.

Thanks and regards.