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ifb digital washing machine 6kg Complaints - harassment in attending to complaints despite a 2year AMC |
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ifb digital washing machine 6kg |
| Posted: 02 of May, 2011 by sunayna.kunal@gmail.com |
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harassment in attending to complaints despite a 2year AMC
I have been harrased with respect to the repair of my ifb washing machine duly covered under AMC by the service centre at sector-44 NOIDA.
It had stopped fning 3 mths back.I regd a complaint,atechnician turned up only after 3 days and replaced a part which turned out to be a non original recycled one and led to serious disruption in the wassh cycle of the machine.IT STOPPED RINSING CLOTHES ALTHOUGH THE WASH CYCLE WOULD GET COMPLETED AS USUAL.
Then began my nightmare for the next 3 months--1)Making daily call to the IFB Helpline.2)Speaking to the Area in-charge Mr. Sawant everyday who seemed helpless as the people at the service centre did not listen to him.THE TECHNICIANS AT THE NOIDA CENTRE HAVE VERY POOR TRAINING SPLY ON DIGITAL MACHINES.They would come and declare the machine faultfree for they had no idea about rinsing function carried out by the machines.
After 3 harrowing mths and daily reminders to the area manager the service centre finally got the fault rectified.But by this time I suffered a loss in terms of several working days at ooffice as the manager would tell us that the technicians wd come at a particular time but wud never come.
We also learnt that the unscrupulous people running these so called service centres try to fool unsuspecting clients by fixing recycled or god knows, even fake parts in machines.
Further IFB does not check on credentials of these franchisees and just hands over such responsible job to them which not only ruins their own brand image but also makes the customers feel cheated and decide-NEVER TO GO IN FOR IFB PRODUCTS THEMSELVES AND ALSO TO ADVISE OTHERS AGAINST IT CATEGORICALLY.
Another fact that comes to light by my experience,as admitted by technicians themselves is that people with AMC are last on the list of priorities of the service centres for they have already paid a hefty amt which is safely in the pockets of the agency, while other complainants are a potential source of cash.
Last LIMO a wash additive provided by IFB on sale is always in short supply.
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